Merkurslots Arvostelua 15

Review for Merkur Casino

I am writing this review as a long-time, loyal customer of Merkur Casino. For a very long time, I have enjoyed visiting this establishment and have had many positive experiences here. I genuinely like the venue and enjoy the environment, which is why I continue to return.

However, I feel it is necessary to document some recent concerns regarding the changing staff and their behavior. Lately, the atmosphere has felt increasingly disruptive. On a recent occasion, I was waiting outside in the cold; a staff member, Rafiq, had informed me the doors would open around 6:00 AM. I waited patiently and politely. When I asked for a cup of tea because my hands were freezing, Rafiq agreed to make one, but then kept me waiting until after 6:25 AM while I remained outside. Most concerning is that Rafiq then attempted to change the narrative of our interaction, accusing me of being threatening. I want to state clearly that I have never, and would never, threaten a woman. I was there with a positive attitude and full of energy, despite the cold.

I also want to mention an interaction with Raheem. During a previous visit, I was feeling very emotional and was crying; though I was upset, I was still stable and respectful. During this vulnerable moment, Raheem blurted out that he wanted £40. Even though I had already intended to tip the staff £10 each regardless, I gave him the money because, to me, money is nothing compared to peace of mind. I told him to take it and to "fight his demons," as I prefer to remain a positive person despite how I am treated.

It is deeply upsetting to be laughed at, taken advantage of, or made to feel vulnerable by staff members when I am a regular patron who treats the business and its people with respect. I truly value Merkur Casino, but I hope management can address these inconsistencies in staff behavior. Accusing a loyal customer of aggression or asking for money during their emotional moments creates a very negative experience. I hope we can resolve this so I can continue to enjoy my visits in a respectful environment.

Highly unsatisfied from this venues. Most of the time you play on two pounds stake you can easily lose big sums of money. I was regular customer few months ago and was shocked when I saw the unfair payouts. I lost few thousand pounds over 2 days chasing my lost. It seems that the machines were set to take everything you put in. In range of 20 min I've got 12 free games on Burn em up game on 2£ stake of three different machines and all of them paid 5£ in the games and was just keep loosing my money. And the other wins were poor as well on max stake struggling to pay 100 when you got bonus. I have written a complain to the company, they investigated and checked the payouts of the machines I was playing... And in their answer they were assuring me that this is normal and the machines do this. I think there is no control! I don't know how it is allowed 500£ win limit machines to take so much money from us and pay such unfair payouts. And is not only me a lot of people are not happy with this venues. A lot of hard working people are loosing all their money because of this. The Gambling commission must step in! We should fight for our rights!

I have spent hundreds in all merkurs venues on all machines that have original black knight game on, with only one machine the (middle machine out of the three) at the store having in play £500 on a £1 stake all the rest of those machines types are set to only ever pay a maximum of £250 at any 1 venue. That's how they deceptively fraud you without you knowing,

Not all the time I come and gamble to this place I have big money . But when I do I play and will lost at least £300 . My point is this place never ever let you enjoy playing with your money . The machine seemed to have a brain and just take your money without letting you enjoy your game I hope it makes sense what I say ! Horrible anger 🤬 feeling that makes you wanna be sick . I always felt I've been daylight rob ahhh

I have decided to give this place a 1 star today after being a regular customer for years at Croydon Merkur.
Today, I went there to play slots. I was £700 in and finally landed a bonus on Gold Winner. I had to make a big gamble to get the bonus. The bonus game started and into the 3rd spin it paid £60 and then the machine crashed. I called the staff and the girl that worked there saw the error message on my machine.
However, she said as it was a technical issue, there was nothing that she could do about it.
Further to the insult, she made it sound like I was lying as there was no proof how much the bonus paid when the game crashed. I explained the game crashed during the bonus and it paid £60, but the bonus has not yet finished. She offered me a £10 match play credit which I found to be an insult.I asked for £60 and even a £100 for the technical error. As the bonus hasn't completed, it could have been more than that.
The staff there gave a sarcastic response as if I was lying to get free play credits.
I'm a regular and bring £1000 with me each session. It's not so much about money or losing, but the way Merkur treat their customers with insults and unfairness is beyond believe. Why does the customer have to lose out when it was a technical fault.
They could have checked the cameras, and or I refuse to believe they can't check the machine systems and logs. How can there not be protocols for these situations. It's more about not caring and putting the blame onto the customers.
After today, I will never go back there again.
You have been warned folks. If they machines crashes, it's at your loss.

This is a very bad street slot machines there is something dodgy going with this company there are people walking in the shops which they are not local they only play the £100 jackpot machines and they walk out with thousands of pounds win and you never see them anymore where the locals loose and loose they never win I never won anything myself I’ve noticed something is dodgy with this street slot company and I decided to self exclude myself from here and I am very happy I’ve decided to self exclude myself from here no matter how much you try to win something you never given the chance

I have lost more than £3000 in 4 days. Went into merkerslots in Ealing on Wednesday, Thursday, Friday, and Saturday haven’t won anything they are super trash stay away…..

Well was enjoying myself and winning a little then suddenly I was locked out ???
I have played on the site before with no problems didn't actually win on that occasion.
so I just hope its a glitch I am obviously verified or they wouldn't let me deposit a little concerned because I have 647 in my account :-( got in touch with chat problem solved quickly big thumbs up.

I’m gonna give 3 stars for now due to the amount of time iv been playing which is only a week….

I have found it harder to get bonus’s etc than other sites but have also had some good wins.

Been playing a week … £330 in and £440 out so slightly in profit but it really does play ur money down until these bonuses trigger but when they do I have found they do pay.

Withdrawal - excellent - hassle free and instantly credited to you, I haven’t been asked to provide any documents yet so I don’t know what that process will be like cos iv read this is where a lot of people come up against issues.

So far I’m happy with what iv got but can see how people do some serious money on here chasing bonuses etc, what we need to remember is this is gambling some you win some u lose!

I did not even get past the verification process on this site. As you can see from my reviews I have been on most of these sites yet after four weeks of trying to get verified by this crowd I have now given up. If they cant communicate with their players regarding simple issue's in which no other online casino has had with me then I am not going to trust them. It just seems they are I.D scammers. Never ever have I been unable to join a site because of a verification process.

I had an issue with my withdrawal, Bruno and Clark helped me sort my issue straight away! The slots seem fair, and I have had a fantastic experience on this website.

Top notch! Casinos gwtva bad wrap on trust pilot, however, I am very happy with my experience at merkur slots!

Do not join it’s the biggest rip off,no wonder they give you bonus coz they know there money is safe.170 spins on ff before i got 3 scatters and won 1.60 you dont get the fisherman and the dish together and thats on all the ff games.AVOID

Most disgusting site I've ever played on its a joke get people to make video's to show that you can win but it's not like that really the games have rrp and its like 96.7 something like that so is it right to only hit one win from 40 that don't seem right to me wish these places like this site get banned in Britain BIG RIP OFF STAY AWAY

I stepped in the Taunton branch - smelt of cannabis/weed smoke. Disgusting.

Scammers cheaters and thieves.Rigged games so basically not worth to play there.Highly recommend to avoid.Their bonus offers are worth as much they are.Always getting the lowest prize available no matter what so nothing to be surprised that loosing because of rigged games.