One star more than I would have like to have given. Dodgy machines malfunctions cause loss of credits when staff turned machines off when they didn't appear after reloading told me I had to come back... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I would like to provide detailed feedback regarding my experience working at Markur Slots. I appreciate the opportunity to work here and value the experience I have gained. The team is generally sup... Näytä lisää
Been to Merkur in Shipley 3 times,first time lost £1000 and didn't win a single jackpot (which is only £100) 2nd visit,spent £900 on same machine,lost every penny,NO Jackpot,max win approx £40. The 3r... Näytä lisää
£60 deposited 20p spins on big bass splash, fishin frenzy big catch, crabbin for cash, diamond mine and eye of horus and not 1 bonus hahahahha for any1 who plays these type of games you know the bonus... Näytä lisää
Yritys on vastannut
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308 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Got 2 stars because the withdrawls are…
Got 2 stars because the withdrawls are quick, this is honest and the truth 136 pounds spent on Thai flower, at 20p a spin, and 10 pound at 50p a spin, no bonus at all, 42 chances at the third flowrr didn’t land once, no good payouts at all, got 5 women once on a normal spin, got 4 bonuses before this criminal streak, got the women 3 times did not get one 5 in a row, and on 2 of them didn’t even get 1 four in a row. Sent footage to gambling comission, and also sent to an independent reviewer who I’ve paid for out of pocket to make sure legal action is taken, and the company are held accountable. That’s criminality on another level, literally on a level I didn’t think any company would go too, play reel king mega if you must play with them, as reel king don’t allow there games to be over controlled it’s the only game I won on, and managed to end up 60 pound up, by the time I closed the website down. It’s a disgrace. My last 4 bonuses eye of Horus, 7x total payout, big bass splash 7x payout and 14x payout, got the bazooka on x2 free spins it crashed reloaded came back to 24x didn’t even spin again for me to see the spin, they won’t be around for much longer I’ll keep you all up to date, on how legal proceedings go.
23. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Kayleigh,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Very nice perfect support always help…
Very nice perfect support always help make me hapy
18. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Jan,
Thank you so much for your kind review!
We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-00:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Owen
MERKUR SLOTS.
Customer care team.
RIGGED
I have been in these slot places multiple times and spent hundreds on multiple occasions only winning the jackpot once after putting 500+ in stay away machines are rigged completely. Roulette wheel will land right next door to the jackpot number to tease you more. Murker always empty they never pay out. Had more success with admiral but all machines rigged definitely.
15. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Gayle,
Thank you for raising your concerns.
With regards to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently.
We suggest that you contact the local Casino.
Best regards,
Owen
MERKUR SLOTS.
Customer Care team.
Customer service terrible
Customer service terrible, set up account takes ages.. They asking bank statements,payslips, passport.. You must to give all private information about you..avoid avoid...
If you want betting, I'll recommended others company, which more easier set up account...
13. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Ak,
Thank you for raising your concerns.
We do apologize for your bad experience.
We do aim to give the best experience for our customers.
Kindly be advised that you may be required to provide us with valid identification documents proving your identity, address, and source of funds so that we may carry out required verification checks.
These are required in compliance with the applicable laws and regulations set by the relevant regulatory authorities that we are required to abide by as per our licensing and regulations.
We understand that this process can be frustrating and we’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Owen.
MERKUR SLOTS.
Customer Care team.
Absolutely rubbis never been there vins
11. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Guntra,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear about your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Owen
MERKUR SLOTS.
Customer Care team.
Shocking machines rob u big time u…
Shocking machines rob u big time u They can stick their card up their backside as that’s why it’s only worth showing out there. Keep away from site, robbers, robbers, robbers, robbers, robbers, robbers, robbers, robbers, robbers, robbers, warning, warning, warning, warning, warning, warning, warning
11. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Ann,
Thank you for raising your concerns.
With regards to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently.
We suggest that you contact the local Casino.
Best regards,
Boris.
Piggy bank robbers be aware of this…
Piggy bank robbers be aware of this casino
High stake player are targeted by this company and will be scammed the machines are designed to payout nothing to what you put in it amaz me how they get away with it on there licence beware
5. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Mike,
Thank you for raising your concerns.
With regards to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently.
We suggest that you contact the local Casino.
Best regards,
Owen
MERKUR SLOTS.
Customer Care team.
Absolutely rubbish site made quite a…
Absolutely rubbish site made quite a few deposits playing big bass splash very rarely went to bonus when it did paid peanuts stay away
7. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Susan,
Thank you for raising your concerns.
We understand your frustration here. Please be aware that you have a 50%-50% chance to win as all of our games run from 'Random Number Generators', and it is all down to chance. Because of this, each spin is independent.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Giovanni.
MERKUR SLOTS.
Customer Care team.
Awful company
Awful company. Poor customer service
Have to put £1000 into a £100 pound machine to get a jackpot and it still doesn’t repeat. Put in a complaint and asked for it to be checked. Left telephone number. That was over a week ago. Went in today. Apparently percentage is correct but no phone call. Manager said she couldn’t store number due to GDPR. Rubbish I left my number for you to call me back so irrelevant comment. Played sane machine. Lost another £500. Don’t waste your money in this arcade. They just rob you blind and say nothing wrong with machines. No idea how to look after their regulars. They won’t have any if this is how they are treated. Worst arcade I’ve ever been in
4. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Tony,
Thank you for raising your concerns.
We do apologize for your bad experience.
We do aim to give the best experience for our customers.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Giovanni..
MERKUR SLOTS.
Customer Care team.
Absolutely the worst slot game I have…
Absolutely the worst slot game I have played. Bonus rounds practically non existent and when they do appear wins are so low it’s a joke. Not expecting to win every time but if they are as random as they claim then I haven’t seen any evidence of that. Avoid at all costs
2. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Anthony,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We understand your frustration here. We would like to inform you that all of our games run from 'Random Number Generators', and it is all down to chance. Because of this, each spin is independent. If you would like more information about RNG's, please let us know.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Giovanni
MERKUR SLOTS.
Customer Care team.
Up there with betfred when it comes to…
Up there with betfred when it comes to just taking your money. No way you can play 20 different times.. and lose everytime.. poor poor poor.. dont sign up banned my self for 5 years...
29. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Spencer,
Thank you for raising your concerns.
Please be informed that all of our games run from 'Random Number Generators', which means that is a matter of luck. Because of this, each spin is independent. We are sorry to hear that you've been unlucky.
We thank you for your great understanding.
We are available 08:00-00:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Giovanni
MERKUR SLOTS.
Customer Care team.
Avoid site at all cost
Avoid site at all cost.
Impossible to even get hold of anyone.
Live chat didn’t even exist.
No replies to emails.
No number to call them.
Really don’t have a clue how they are able to run an online site without any form of contact. Probably will never get to see my winnings as they locked me out half way through playing. ID information has been sent multiples of time and never hear back. Still can’t log into my account.
Worst site I’ve ever played on.
21. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Gina,
Thank you for raising your concerns.
Please notice that we care for our customers by providing the best possible service.
We do apologize for your poor experience and we kindly advise you to contact our support for any help required.
We are available 08:00-00:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Giovanni
MERKUR SLOTS.
Customer Care team.
I made a mistake of playing this site…
I made a mistake of playing this site without reading all the truthfully reviews. I'm surprised this site is even allowed. 200 pound on 60p a spin with 1 win at 4 quid. Maximum.
No scatters. There non existent.
Iv played every site possible but this one is the true worst iv ever played on.
They will reply with rgn generated. Aload of bull ***t. You will loose every penny you put on. What a waste of time and money.
25. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Dean,
Thank you for raising your concerns.
Please be aware that there are chances of lucky or losing streaks, and unfortunately, not every player can always have sizeable winnings. Our random number generator (RNG) is certified by a third-party entity, according to legal requirements and is responsible for the distribution of the winning. It cannot be manipulated in any way, in favor of or against you.
Therefore we do apologize for your poor experience and we kindly advise you to contact our support for any help required we will help further with your query.
Best regards,
Giovanni
MERKUR SLOTS.
Customer Care team.
Sorted my problem straight away very …
Sorted my problem straight away very happy
23. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Margaret,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-00:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Giovanni
MERKUR SLOTS.
Customer care team.
DISGUSTING!
DISGUSTING!
APPALLING!
SHOCKING!
£20 deposit £30 bonus added.
Not one feature.
DISGUSTING!
£20 more deposited 4 more rimes.
AND NOTHING.
Do yourself a favour and keep your money or they will steal it from you.
A BLOODY RIP OFF!
18. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear John,
Thank you for raising your concerns.
We understand your frustration here. We would like to inform you that all of our games run from 'Random Number Generators, and it is all down to chance. Because of this, each spin is independent. If you would like more information about RNGs, please let us know.
We’d appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Giovanni
MERKUR SLOTS.
Customer Care team.
Not a good site to use thay stop you…
Not a good site to use thay stop you playing the games after so long says 15 minutes break then you ring up waiting on the phone for five minutes then no one is available to take your call so ring back then thay unlock my account start playing again and stopped you putting money in the account waste of time this site is
18. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Paul,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that we carry on out such process in order to safeguard our beloved customers on our site.
We appreciate your patience and understanding regarding this process.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
MERKUR SLOTS.
Customer Care team.
Do not use
Do not use, if you are going to give your money away use a genuine site.
These are scammers!
16. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Andrew,
Thank you for raising your concerns.
We are sorry to hear that you had a bad experience on our site.
We do aim to give the best experience for our beloved customers.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Giovanni.
MERKUR SLOTS.
Customer Care team.
Ive never closed a account before but i…
Ive never closed a account before but i closed my account on here! They email you constant promotions they advertise 50% "reload" bonuses etc then don't credit them then say you get it back after the promotion period.. Erm a Reload bonus means you get it when you deposit, ive opted into several deposits bonuses etc and Not had one single bonus credited I spoke to chat last week and asked why have i not received any of the 3 promotions i had opted into he checked and said "i can see you have indeed opted into them and qualify il send a message to get it solved for you".. several days later i didnt get no reply so emailed them yet again they made excuses for why i had not received any of the promotions, Final straw came 2 days ago yet again offered a 50% RELOAD bonus on next deposit and a 100% reload deposit opted in clicked lets play it brought up the games eligible for the promotion and i played them yet again Nothing credited and yet again told the same tired narrative! Also the prior week when i didn't get any off them i was told in the email in black and white that i do have a 100% deposit bonus on my account when i next deposit and Guess what nothing credited... Ive checked and 8 promotions they email and offer me have never been honoured nor do they do anything about it
The games have the worse return on any casino ive ever played, You literally never win anything always lose on your deposits, they clearly Send out Promotions to entice you to deposit then don't honour them and push the same narrative constantly.
Its such a bizarre casino never experienced anything like it, The reviews on here are all true about the horrible payouts, also glad i closed my account seems they also like to make players jump through hoops to get there withdrawals.. seems they don't like to payout fast and hassle free.
Saw some comments of customers saying they have asked for ID when requesting a withdrawal.. Its against one of the regulations set by the UK gambling commission that a online gambling establishment cannot ask you to provide identification at the point of a withdrawal request and that they are not allowed to refuse your withdrawal! Online gambling establishment has to verify a player before accepting any payments from the customer!
So yeah They cannot ask you for identification when you go to withdrawal and if anyone reading this has issues check the regulations set by the UK gambling commission that will show you that they simply cannot stop any player from withdrawing money, So just file a complaint with the Gambling commission they will sort it don't let them think they are above the regulations that are set cos there not.
Cannot recommend this casino its just bad all around! Oh and all bonuses are restricted to a handful of games.. like who does this in 2022!!
13. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Danny,
Thank you for raising your concerns.
We are sorry to hear that you had a bad experience on our site.
At any point in time, we may request valid identification documents proving your identity, address, and source of funds so that we may carry out required verification checks.
These are required in compliance with the applicable laws and regulations set by the relevant regulatory authorities that we are required to abide by as per our licensing and regulations.
Any information, documentation, or personal information you provide us with is completely confidential, and we take your security here very seriously, and we adhere to strict data protection policies.
We do apologize for any inconvenience caused regarding our promotions; We aim to give the best of fun for our customers.
Please be aware that we do display the terms and conditions on the promotion page in order to avoid any issues or misunderstandings.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Giovanni.
MERKUR SLOTS.
Customer Care team.
Read this, AVOID AVOID
Opened an account and deposited a substantial amount straight to crazy time to place a few bets each time ‘bet accepted’ then bet returned please deposit (despite having my entire balance of my own cash in the bottom left corner) after some confusion I found I could only get £1 or £2 on certain games for the entirety of the session… all my money then there bonus if I had it won it would have been subject to there wagering requirements , made a second deposit … again limited the bets to £5 then an email to say they had limited my loss limit so in the space of 60 minutes I felt completely scammed out of pocket degraded with evidence they pull the ‘responsible gambling card’ however if you investigate this crowd they had a casino shut and have a reputation for this kind of thing something else to note , they don’t have the money to pay you look at there house jackpots … under £200 avoid like the plague I have never been more invested in my life in getting justification for this as it’s criminality and considering the current gambling regulation talks how’s a good time to highlight casinos like this. I am in good mental state and financially they don’t know me but by suggesting someone needs ‘to do more important things’ instead of gambling in chat is degrading a patronising I was a customer wanting to enjoy a session on a new casino not endure this nightmare. Refund or not, there’s 1 suicide a day due to gambling and it’s company’s like this that are getting away with it.
They will also undermine your intellectual level based on the fact your happy to gamble a few quid without actually knowing your financial situation so don’t bother trying to win in there live chat.
8. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Peter,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that with any bonus, and with the welcome bonus that you mentioned, the maximum stake limit is clearly presented in the terms and conditions.
Bonus funds can only be used on eligible games, and all of the information that you need can be found within the terms and conditions of the bonus. Our customer care team are always happy to help.
We would appreciate you coming to chat so that we can locate your account. If somebody had some that you should do more important things, we would be eager to review this.
We thank you for rasing your concerns and wish you all the best.
Kind regards,
Bruno.
MERKUR SLOTS.
Don’t play here.
Don’t play here., they using low winning scripts., ! Scammer site! Have a proof
5. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Mann,
Thank you for raising your concerns.
Please note that the RTP of any game will be clearly presented to you before you can play, so that you can choose a game with an RTP that you are happy with.
Manipulating this is not possible from our end, so what you see on each game iwill be true and we cannot run any scrips to manipulate this.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
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