One star more than I would have like to have given. Dodgy machines malfunctions cause loss of credits when staff turned machines off when they didn't appear after reloading told me I had to come back... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I would like to provide detailed feedback regarding my experience working at Markur Slots. I appreciate the opportunity to work here and value the experience I have gained. The team is generally sup... Näytä lisää
Been to Merkur in Shipley 3 times,first time lost £1000 and didn't win a single jackpot (which is only £100) 2nd visit,spent £900 on same machine,lost every penny,NO Jackpot,max win approx £40. The 3r... Näytä lisää
£60 deposited 20p spins on big bass splash, fishin frenzy big catch, crabbin for cash, diamond mine and eye of horus and not 1 bonus hahahahha for any1 who plays these type of games you know the bonus... Näytä lisää
Yritys on vastannut
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I have never had a bad experience with…
I have never had a bad experience with merkur I’m unsure has to how many pin the blame on slot companies for depositing beyond your own affordability. Merkur would’nt make anyone deposit and their safer gambling tools are very helpful and they work. It’s easy to get drawn in and carried away so use these tools and learn safer gambling practices even if your in control just so you are in COMPLETE control. Thanks merkur for helping me be a safer gambler
12. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Dynamix,
Thank you so much for your kind review! We strive to ensure a fun and fair gaming experience, and we are very happy, not to mention grateful that you took the time to write this for us.
Safer gambling is something that we are passionate about, and so we are happy to hear that our tools are working well for you.
We hope that all your future experiences will be as positive as this!
Of course, if you ever need anything, we are available 09:00-01:00 via Chat and E-mail, and we are always happy to help!
Best regards, and have a fantastic day.
Bruno.
MERKUR SLOTS.
Customer care team.
Quick withdrawal
Deposited. Won. Money back in Literally 2 minutes. Absolutely no complaints in terms of this. The choice of games is a little limited but all this talk of scams is unfounded!
10. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Thomas,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
Also, congratulations on winning!
We hope that all your future experiences will be as positive as this!
If you ever need anything, we are available 09:00-01:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Bruno.
MERKUR SLOTS.
Customer care team.
Doesn't deserve a star
Doesn't deserve a star. Non existent pay outs, like others have said, they thought these bad comments were just sour grapes for losing but after 22 deposits and never going above my deposit only down within seconds I wish I had listened. These need to be stopped in their tracks before they destroy people's lives.
4. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear June,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Both we, and our game providers are subject to checks from the UKGC to ensure that our games are fair for all to use. We want to provide a fun and fair gaming experience, and we are sad to see that this was not the case.
We take responsible gaming very seriously, and with reference to when you said that we may destroy lives, if you are concerned or need any assistance or support, we’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email. We can also help to explain things better with regard to random number generators and how our games work.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
Told them I was gambling addicted, still allowed me to deposit
I asked them to permanently close my account due to gambling addiction. I didn't hear back from them and they allowed me to deposit again, despite telling them I am addicted to gambling.
Does clearly not care at all about Responsible Gaming
.
4. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Albin,
Thank you for raising your concerns.
Please note that we take responsible gaming very seriously, and we are sad to hear of this. We want to look into this case in detail, and thoroughly check this through.
Please can you join us on chat, or send us an email so that we can perform an investigation and ensure that the correct solution is met.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
So helpful bruno on live chat recomande…
So helpful bruno on live chat recomande it very good
3. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Goia,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 09:00-01:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Bruno.
MERKUR SLOTS.
Customer care team.
Please avoid better sites out there.
The site is terrible.
1. Played £500 through danger high voltage zero bonus rounds and only did 2 teases very strange.
2. Eye of Horus £400 played through 1 bonus if £6 laughable.
3. Rick and Morty £400 played through 1 bonus (sounds familiar) mr meeseeks £12 bonus.
Please avoid at all costs there’s better sites out there with better returns these want there licence taking away.
I did contact the live chat for them to close the account rather than taking the time review what I said.
1. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Martyn,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that we cannot manipulate games in any way, and we/our game providers are subject to checks to ensure that our games are fair.
The volatility of games is also important to note, with some games being more jackpot-based, and others that pay out small amounts more frequently. It is important to play a game that is best suited to your play style.
We are sad to see of your poor experience, and we’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this and explain things a bit more thoroughly for you.
Best regards,
Bruno.
MERKUR SLOTS.
Customer Care team.
Worst site ever
Please,please stay away from this site i read the reviews on how bad this site was but thought it was just sour grapes by people who had lost but BELIEVE me its all true the RTP is virtually none existant played for a total of just over 1 hour lost £2000 on £2 and £4 stake,when lucky enough to get a bouns it was terrible no bouns bigger than 12x then all of a sudden my account was closed with an e-mail saying account closed buy the customer care team, you have been warned you will just lose money on this site much better ones out there to choose
19. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Stephen,
Thank you for raising your concerns.
We are very sad to hear of your poor experience with us.
Please note that we are regulated, and so are all of our gaming providers. Bearing this in mind, it is impossible for games to be manipulated, and they are checked regularly to ensure they are fair and equally fun for all to use.
In order to reach a resolution that you are happy with regarding your account, we’d truly appreciate it if you could speak to one of our Care team via Chat or send us an Email.
We will do our utmost to resolve any issue for you to a standard that you are happy with.
Best regards,
Bruno.
Customer Care team.
the worst online gambling site out of…
the worst online gambling site out of 30 i have used this one really takes the biscuit and all the crumbs and gives you 0 in return self excluded from this trash for 5 years.
10. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Nich,
We really do try to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We wish you all the very best, and on behalf of the team, we hope you have a fantastic day ahead.
Best regards,
MERKUR SLOTS.
Customer Care team.
I am satisfied with the site.
I am satisfied with the site.
Every game has win or lose. I lose money too but I won as well.
And the customer service is good too.
Only issue is the verification process to update address and bank details to proof rest is all good and easy to play.
6. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Honey,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
If you have any ideas for ways in which we can improve our service & Gaming platform, we would really appreciate your feedback!
Furthermore, we hope that all your future experiences will be as positive as this - If not - even better!
If you ever need anything, we are available 09:00-01:00 via Chat and E-mail, and we are always happy to help!
Best regards,
Bruno.
Customer care team.
1200 in, nothing back! Avoid
I've signed up to about 80+ sites in my time. So I'm not saying this as a sore looser. £1200 in and absolutely nothing back, bonuses paying out very small wins, and that's when you finally get a bonus. Very dodgy site, probably the worst I've been on from all the 80 sites ive played. AVOID!
5. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Billy,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that we are a regulated business, and all of our games also come from regulated gaming providers, and cannot be manipulated in any way.
You having a positive experience with us is extremely important to us, which is why we have taken measures to ensure that all of our games are fun and fair for all to use.
If you would like more information regarding how our games work, and who we are as responsible operators, we’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Bruno.
Customer Care team.
Really care about there customers and…
Really care about there customers and the live chat extremely helpful would recommend to family and friends
3. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Cruise Lister,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
Reading these reviews really makes our day so much better.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available via Chat and E-mail, and we are always happy to help!
Best regards,
MERKUR SLOTS.
Customer care team.
Again with another review
Again with another review, after being told to go and speak to live chat they will not refund me anything I've put on after closing my account down as no ID please just stay away from this site and look for a better site that actually care about there customers because they clearly don't care.
Is that all you have to say with your reply merkeur?? Surprised your not closed down yet.
3. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Michelle,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
If you have any other questions, you can, of course, come our way.
We wish you all the very best.
Best regards,
MERKUR SLOTS.
Customer Care team.
You just don’t get the bonus spins .
You just don’t get the bonus spins .
I was going to bar myself as soon as I got a win .
Month 4 now , can’t even get £20 profit .I’m Not doing it .
I had a feature on 80p and I got £2.
And next £300 nothing on any stake .
AVOID
2. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Claire,
Thank you for raising your concerns.
We wanted to note that all of our games are based on Random Number Generators (RNG). RNG was developed to output sequences that do not follow any pattern. All game results are a combination of unpredictable symbols that are completely random.
All games that are available come from game providers who are subject to the regulations of our licensor (UKGC) Which means they are tested regularly to make sure they are fair.
Moving forward, if you did want to block your account as you mentioned, please contact us immediately. We are always happy to help with anything you may need!
You can absolutely speak to one of our Care team via Chat, alternatively, you can send us an Email if you wish to discuss anything further.
Best regards,
Bruno.
Customer Care team.
Absolutely fantastic site
Absolutely fantastic site, pays out extremely well. One of the best betting sites I’ve ever been on. Will be here always now and customer service 10/10. Thankyou!
30. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Player,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 09:00-01:00 via Chat and E-mail, and we are always happy to help!
Best regards,
MERKUR SLOTS.
Customer care team.
Total rip off
Slots are definitely rigged on this site, never have I deposited on a site to never win anything back, if it is its pittance to what they have had from me. STAY AWAY!
24. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Lee,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
As per 'Random Number Generators', (RNG), all game results are a combination of unpredictable symbols that are completely random.
Please note that we are regulated by the UKGC, meaning all of our games also come from regulated providers. Everything is tested regularly to ensure that our games are a fair and fun experience for you.
Please rest assured that this means your chances of winning are exactly the same every time you play the game, and the games can not be manipulated in any way.
The satisfaction of our valued players is paramount to us, and for any more information regarding RNGs, or for any other aspect of games and the way they work, we’d really appreciate it if you could speak to one of our Care team via Chat (09:00-01:00), or send us an Email - care@merkurslots.com.
Best regards,
Bruno.
Customer Care team.
I know it's a gambling site but…
I know it's a gambling site but statistically I should have had some kind of bonus game drop on the slots by now.... Stay away... Whole site just feels rigged
22. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Player,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that all of our games are based on 'Random Number Generators', (RNG). RNG was developed to output sequences that do not follow any pattern. All game results are a combination of unpredictable symbols that are completely random.
All games that are available come from game providers who are subject to the regulations of our licensor (UKGC) Which means they are tested regularly to make sure they are fair.
This means that your chances of winning are exactly the same every time you play the game, and the games can not be manipulated in any way.
The satisfaction of our valued players is paramount to us, and for any more information regarding RNGs, or for any other aspect of games and the way they work.
We’d really appreciate it if you could speak to one of our Care team via Chat (09:00-01:00), or send us an Email - care@merkurslots.com.
Best regards,
Clark.
Customer Care team.
Not even worth 1 Star won about £400+…
Not even worth 1 Star won about £400+ on this site and no matter how much I wagered it wasn't enough site is a scam wagering is too high your unable to complete it site needs looking into and removing from Google
22. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Lewis,
Thank you for raising your concerns, we strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Should you need to enquire about these wagering requirements, please do not hesitate to contact us prior to opting into these promotions.
One of our agents will be able to explain these said requirements to you and we want to ensure that you are happy with these before Opting into any promotion.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Clark
Customer Care team.
MERKUR plops
looks good, but by god are there 'game weighting' ridiculous...£20 deposit + £30 bonus...EVERY spin dead and i mean every spin...then for the 1st time EVER, i had a 3 scatter on fishing frenzy, with zero fisherman & not even 1 win...fully rigged, i think there weighting applies 24/7, not just on bounuses....avoid this casino, they dont even have a live chat...pure trash.....!!!! FYI guys, wonder why ya dont win on any site after a decent withdraw on one...its coz these casinos are all linked via the GBC & they track you via ip address (or the IP of your router...trash casinos... never actually a gamble coz that would imply you can win, when 99/100 times ya guaranteed to lose...& another thing, 9/10 so called winniers of jackpots are, hate to break it to you, won on wagered funds..FACT!!! over 2 years ive been at this, around 200-350 per month, biggest win ive ever had was £150, every casino i reguarly use is in the red, never get positive, if you do, cash out asap!!!
22. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Rick,
Thank you for raising your concerns.
Please note that all of our games are based on 'Random Number Generators', (RNG). RNG was developed to output sequences that do not follow any pattern. All game results are a combination of unpredictable symbols that are completely random.
All games that are available come from game providers who are subject to the regulations of our licensor (UKGC) Which means they are tested regularly to make sure they are fair.
This means that your chances of winning are exactly the same every time you play the game, and the games can not be manipulated in any way.
We do have Live Chat available from 09:00-00:00, which can be accessed via the help center.
We’d really appreciate it if you could speak to one of our Care team members via Chat or send us an Email –so we can do our best to resolve this and explain things further for you.
Best regards,
Bruno.
Customer Care team.
11 games on carton blackjack 1 win 2…
11 games on carton blackjack 1 win 2 splits 8 loses for £130 talk about pulling rabbits out of hats
18. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Wayne,
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
As we are a licensed and regulated Casino, we wanted to note that all of our games come from regulated providers to ensure a fun and fair gaming experience.
This means that our games are tested regularly to ensure they are fair, and every time you play, it is completely down to luck.
We really hope that any future experience you may have will be positive, as the satisfaction of our customers is paramount to us.
If you ever need anything, you can reach out via chat or email: care@merkurslots.com.
We are always happy to help!
Best regards,
Bruno.
Customer Care team.
Opened an account few weeks back…
Opened an account few weeks back withdrawn 20 no problem last night I win 55 for 20 and now they want all sorts of documents which I've sent but this is scamming behaviour and they need to be looked into I can deposit all day but can't withdraw!! Update they are now just refusing to pay me after sending all the required documents 20 times over I give up avoid like the plague anyone !!!!
17. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Player,
Thank you for raising your concerns.
We are very sad to hear of your poor experience with us.
As a regulated operator, there are times where documents need to be requested in order to verify accounts.
We absolutely want to help you to verify your account, process your withdrawal, and turn your poor experience into a positive experience.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
Bruno.
Customer Care team.
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