One star more than I would have like to have given. Dodgy machines malfunctions cause loss of credits when staff turned machines off when they didn't appear after reloading told me I had to come back... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I would like to provide detailed feedback regarding my experience working at Markur Slots. I appreciate the opportunity to work here and value the experience I have gained. The team is generally sup... Näytä lisää
Been to Merkur in Shipley 3 times,first time lost £1000 and didn't win a single jackpot (which is only £100) 2nd visit,spent £900 on same machine,lost every penny,NO Jackpot,max win approx £40. The 3r... Näytä lisää
£60 deposited 20p spins on big bass splash, fishin frenzy big catch, crabbin for cash, diamond mine and eye of horus and not 1 bonus hahahahha for any1 who plays these type of games you know the bonus... Näytä lisää
Yritys on vastannut
1,6
Huono
308 arvostelua
Ei ole vastannut huonoihin arvosteluihin
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Don't waste your time
Don't play there online slots spent a while today on and off spent more than most would have close to 1k spinning on at off various different games various different title next to no feature struggled to win more than the £2 I was betting per spin I get its gamberling its all chance but it was seriously shocking !!!
11. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Sean,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Shocking
I’ve been gambling online, on and off for many years. This site is without doubt the worst I’ve ever played on. I thought I’d give it a go to pass time whilst I was walking my dog. Deposited £100 and it was gone within the minute, at £3 a spin. No win what so ever, not even 40p. So of course, you deposit again, another £100. Gone within 2 minutes. So In the space of 3 mins £200 down the river. Don’t get me wrong, this is gambling and I expect to lose but I also expect some enjoyment. Shocking website. I immediately self excluded for 5 years.
8. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Anthony,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, once your Self Exclusion is over.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
i spoke with clark today and he was…
i spoke with clark today and he was amazing from start to finish i had almost given up hope but clark managed to turn things around a massive 5 stars just for clark and all his efforts today
4. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Thomas,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-18:00 via Chat and E-mail, and we are always happy to help!
Best regards,
MERKUR SLOTS.
Customer care team.
Clark from customer care was extremely…
Clark from customer care was extremely helpful and speedy at resolving my issues. 10 /10 for efficiency and helpfulness
4. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Sammy,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-18:00 via Chat and E-mail, and we are always happy to help!
Best regards,
MERKUR SLOTS.
Customer care team.
DAYLIGHT ROBBERY
Having to give these fraudsters, con-artists, thieves etc etc 1 star has pi$$ed me off more than being robbed blind by them!! Believe me whn i say this site is not in the habit of makin your day even with just a little win! The word "RIGGED" springs to mind..... Steer well clear of this 1 folks!!! Now i'll wait for the same old repetative BS reply that everyone else has recieved..
4. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Hi there,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Only scam sites ask so much ID information within the first day you join
I’ve just joined this site today and use my mobile billing to deposit £30 and after playing a few slots, I get instant emails first saying I'm using a VPN. I don't even own a VNP then the 2nd email asking me to send identification?also my account is blocked ??? All within an hour of signing up to this site.....Red flag 🚩
A Driving License or Passport photo that shows your name, date of birth, and the issue date.
A recent utility bill or bank statement clearly showing your full name, current address, dated within the last three months. We can't accept bank statements from online banks.
A digital photo of you holding your ID document in your hands, close to your face. Please make sure that the photo shows your date of birth, the date of issue and the expiry date.
A recent mobile bill for +44 clearly showing your full name, current address, dated within the last three months.??? Red flag 🚩 only site that do this are scams. They will use all the information you send for god knows what.
1. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear (Name),
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
At any point in time, as per the terms and conditions that you have agreed upon when registering your account, you may be required to provide us with valid identification documents proving your identity, address, and source of funds so that we may carry out required verification checks.
These are required in compliance with the applicable laws and regulations set by the relevant regulatory authorities that we are required to abide by as per our licensing and regulations.
These will not necessarily be requested straight after you register but can be requested at any time.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
MERKUR SLOTS.
Customer Care team.
Signed up
Signed up
Deposited several times via mobile phone
Played some slots
Won a small amount
At first could not withdraw as I needed to deposit via bank card
I did that .
Then with help of Giovanni on live chat I withdrew my 120 pound .
Great customer service
Withdrawl in my bank within 2 minutes
Normally I am very critical of websites but this was fantastic today.
Automatic verification from what I can gather
If I could give it 6 stars I would
26. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Daniel,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-18:00 via Chat and E-mail, and we are always happy to help!
Giovanni.
MERKUR SLOTS.
Customer Care team.
Joined today online had a decent win…
Joined today online had a decent win and was paid out in under 2hours....had a slight issue but this was resolved immediately by customer service via there customer service chat. Happy punter
25. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear David,
Thank you so much for your kind review!
We are happy to hear that you had a great experience on our site.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-18:00 via Chat and E-mail, and we are always happy to help!
Giovanni.
MERKUR SLOTS.
Customer Care team.
Vastaus yritykseltä MERKUR SLOTS
Dear Terry,
Thank you for raising your concerns.
With regards to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently.
We suggest that you contact the local Casino.
Best regards,
Giovanni.
MERKUR SLOTS.
Customer Care team.
Finger weg von diesem Verein
Finger weg von diesem Verein.
Verweigert auszahlung!
20. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Tom,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
I joined 2 days a few days ago I have…
I joined 2 days a few days ago I have had no problems with games,deposits or withdrawals I will say that bonuses take a lot before they drop but I can honestly say I love this site I have joined many sites and this is far my fav withdrawals take a matter of seconds love it keep up the good work I have told my friends family and followers about this site and they all want to join love it love it love it x
20. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Eva,
Thank you so much for your kind review!
We do appreciate your time and your great words towards us.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-18:00 via Chat and E-mail, and we are always happy to help!
Best regards,
MERKUR SLOTS.
Customer care team.
Account to stressful to deposit…
Account to stressful to deposit declines always have to call bank, my bank said I can deposit still declined to stressful
14. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Roy,
Thank you for raising your concerns.
We are sorry to hear that you had deposit issues.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
MERKUR SLOTS.
Giovanni.
Customer Care team.
My sister joined today and deposited…
My sister joined today and deposited £30, she was fortunate to win £1100 so she withdrew. Her withdrawal stayed pending for a while then she got locked out of her account. She was told to contact them in which she did. She then uploaded all her ID documents and now waiting to hear back. We will keep you updated.
I will change the star rating when I know more.
UPDATE! She was paid the full amount 5stars earned
18. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Mandy,
Thank you for raising your concerns.
We kindly ask you to refer to our support in order to sort your problem out as soon as we can.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Best regards,
MERKUR SLOTS.
Customer Care team.
Usually play in admiral however popped…
Usually play in admiral however popped in on way past and have never been out since. Visited the Newcastle site on Clayton street and the staff are so friendly and helpful. Aimee and Jake who were on when I visited were brilliant offered us a drink and a cash match as soon as we walked in. Even offered us hot food which no other arcade does this truly 5 star customer service will definitely be returning.
29. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Jak,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-18:00 via Chat and E-mail, and we are always happy to help!
Best regards,
MERKUR SLOTS.
Customer care team.
I love this site
I love this site , payouts on winnings are payed within minutes , customer service is excellent, very quick to answer you and any problems are solved in a very profesional manner . Great site to play on.
2. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Ms Berry,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-18:00 via Chat and E-mail, and we are always happy to help!
Best regards,
MERKUR SLOTS.
Customer care team.
Live chat Boris was very helpful
23. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Phasinee,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
If there is anything we can do to turn this 4 star into a 5 star rating, please do let us know and we will be glad to help!
Thanks and kind regards,
Boris, Customer Care Team.
Stay away ,they don't honour promotions
Stay away from this company ,there are so many others to use.
First of all ,payouts are so bad ,slots hardly give a bonus.
Secondly ,they don't honour promotions so don't even bother to deposit and play with them.
They sent me an email for a promotion with 100% cashback up to a 5£ bonus and they don't even know their own terms and conditions and after sending them screenshots ,they admit their mistake but don't honour it.
No trust to them ,avoid.
Is not about the money ,is about their unprofessionalism.
I play so many different sites online and live casinos ,this is the worst i have ever seen overall.
4. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Anes,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear about your poor experience with us.
Kindly be advised that for promotion queries you can reach to use via live chat and email, we will try our best to solve the issue for you.
Best regards,
MERKUR SLOTS.
Customer Care team.
I have been on this site a couple of…
I have been on this site a couple of months now and can not complain.
All winnings paid into bank within minutes unless it’s a large amount then it’s a few hours
Also I can’t understand the complaints about customer service
All good
2. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Consumer,
Thank you so much for your kind review!
We appreciate that you have enjoyed your experience, and we always aim for the best for our customers.
If you ever need anything, we are available 08:00-00:00 via Chat and E-mail, and we are always happy to help!
Best regards,
MERKUR SLOTS.
Customer care team.
One of my favourite sites
One of my favourite sites. Had a lot of winnings. I won a fair amount on my first day £700+ Have received £73 payout after receiving 5 bonus spins. I then played this to win £400 in another game. Have won £200 from a bonus of £5.
Very fast withdrawals which are appreciated. Team also very quick to advise about responsible gaming. Customer service has a quick response.
1. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Lauren,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-18:00 via Chat and E-mail, and we are always happy to help!
Best regards,
MERKUR SLOTS.
Customer care team.
THERE SIMPLY IS NO BETTER
hello folks near and far barry allan here huge reviewer and someone that likes a spin on the reels and if you are like me i urge you to read this honest unbias piece on merkur casino slots please read on! ok ive written about merkur before but i noticed some posts that being honest made me a bit angry and made me laugh let me explain, ive been a part of the merkur family for a while now and i can seriously say hand on heart there is no better online casino out there FACT and ive tried them all, stepping into merkur the first thing you will notice is how vibrant and easy to use the place is with a huge variety of slots and games its great then if you take the time to get to know them you will see that the dedicated merkur team in chat are so so lovely bruno owen saskia ramon and all the team really do make you feel like your valued of that i can assure you if by chance you contact them via email they respond to you in no time at all and deal with your issues promptly! adding to this the payout time minutes you withdraw and the money will be in your bank so quickly which is fantastic not many casinos operate like this making you wait 2 or 3 days to get your winnings,theres always promotions if you fancy and they are very generous with giving free spins also they have brilliant tools in place to keep you safe and not loose to much never go overboard folks as we and they know gambling can be problamatic for some so its good to know they genuinely have your back! some folks have said in their reviews the fruits are rigged totally untrue you can loose yes thats the game their a business there to make money but as a long time player i can testify their games are bang on honest and ive had some great wins at merkur yes ive had some losses but again thats the chance we take, i was also saddened to hear someone say the staff are incompetant and rude lies! ive met some superb staff members who i now consider friends so please disregard what you may have heard. Theres so many casinos out there all wanting our money and some are rogues waiting to rip you off but not at merkur they are decent honest reputable folks and i for one trust them with my money and gameplay so if you fancy a spin stop by and try them out i guarentee you will not be dissapointed in my view they far surpass all on the market and i will play nowhere else best wishes to all regards barry allan
19. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Allan,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, E-mailus, and we are always happy to help! (care@merkurslots.com)
Best regards,
Gustavo
MERKUR SLOTS.
Customer care team.
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