One star more than I would have like to have given. Dodgy machines malfunctions cause loss of credits when staff turned machines off when they didn't appear after reloading told me I had to come back... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I would like to provide detailed feedback regarding my experience working at Markur Slots. I appreciate the opportunity to work here and value the experience I have gained. The team is generally sup... Näytä lisää
Been to Merkur in Shipley 3 times,first time lost £1000 and didn't win a single jackpot (which is only £100) 2nd visit,spent £900 on same machine,lost every penny,NO Jackpot,max win approx £40. The 3r... Näytä lisää
£60 deposited 20p spins on big bass splash, fishin frenzy big catch, crabbin for cash, diamond mine and eye of horus and not 1 bonus hahahahha for any1 who plays these type of games you know the bonus... Näytä lisää
Yritys on vastannut
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Where is the online chat option?
Had an issue with my withdrawal, contacted support and all has been sorted.
Never had any problems with this site apart from the above so never had to deal with customer services until today, I’m happy with the outcome no complaints from me!
24. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Jonathan,
Thank you so much for your kind review! We take the time to ensure the best customer experience possible, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, E-mail us! We are always happy to help! (care@merkurslots.com)
Best regards,
Gustavo
MERKUR SLOTS.
Customer care team.
Honestly before my issue I give 5…
Honestly before my issue I give 5 stars, because I deposit 20 pounds and no accepted any bonus(I Like to play with my money) and win 150 pounds that I send to my account and after 1 minute I already have the money in my bank account., but after I start Play Centurion megaways and I was in the free spins that I already have win 30 or 40 pounds and still have more 4 or 5 free spins and I was logout from my account and it's impossible login again., why ?? don't know but if the problem continue I'm going to make a complaint with IBAS because this never happen's in other house's. Sorry I check my email and they are worry about my gambling when I deposit 20 pounds today and send 150 for my account ., but logged me out when I was in a free spins , that it's not honest.. Thanks Fernando Bessa
18. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Fernando,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Absolutely awful online casino they are…
Absolutely awful online casino they are simply just robbing people I spent around £1000 didn’t get any bonuses apart from 1 which returned £22 after spending £970 then whilst my bonus was playing it was doing nothing but glitch out all the time never had a bad experience quite like this one on a online casino site I don’t mind taking a loss but this was completely different fully just taking money and not paying a penny back out when it clearly states the return to player (RTP) is 96% that’s uttter crap they also don’t offer any kind of contact apart from filling a form out and waiting weeks for a reply so yeah if your thinking of using this site I’d stay far away and go somewhere else this is a dodgy site for sure watch out people
11. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Sean,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Colchester Branch
Went into the Colchester branch, mid late May some time , was treated poorly, staff mucking about, took ages to get their attention, young girl in her 20s Charlotte or Christine or something , didn't have my glasses so couldn't read the name badge was rude to me, stunk or smoke, won't be returning.
25. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Archie,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
With regards to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently. We are both owned by the same group but I won't be able to redirect you.
We suggest that you contact the local Casino.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Wouldn’t even bother with this scamming…
Wouldn’t even bother with this scamming site went to withdraw my winnings and blocked my account and not contacting me and trying their hardest to keep me away from them! Sending me nothing but generic messages and refusing to actually have a real colleague speak to me about the situation COMPLETE SCAM. Was perfectly fine me depositing my money but when it came to withdrawing a whole different story.
2. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Corey,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
my husband is a recovering gambler and…
my husband is a recovering gambler and there is a blonde girl with glasses at the Kidderminster branch who is awear of this and allows him access and is all over him every time not sure if shes like this with every man or just a bit of a gold digger management should really be more on the ball especially in these situations
20. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Hi there,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
With regards to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently. We are both owned by the same group but I won't be able to redirect you.
We suggest that you contact the local Casino.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Merry hill shop is a joke had the genie…
Merry hill shop is a joke had the genie on genie jackpots mega ways go in 3 times in a row I’m not gunna lie I was laughing so hard haha 😂 new customer what a scam I can walk in betfred next do and have a better change haha 😂 terrible enjoy 40 pound your company has no clue how to reel people in
20. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Hi there,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
With regards to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently. We are both owned by the same group but I won't be able to redirect you.
We suggest that you contact the local Casino.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Can't log in after I win
When I opened a new account on 10 May, I deposited £1,000 and won around £5,000, before my account was restricted from logging in. I uploaded the required proof of source of funds as well as a bank reconciliation letter as they requested, but not until 16 May. A week has passed and I am still unable to log into my account, please stay away from ！！！！
9. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Hi there,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Über 80 Euro eingezahlt
Über 80 Euro eingezahlt. Nicht ein einziges freispiel. Es ist so als wenn das Geld einfach nur runter gespielt wird . Ich erwarte keine riesen Gewinne. Aber bei der Summe wenigstens etwas mehr Vergnügen. Auf meine Nachfrage im chat und bitte um freispiele oder etwas bonus Guthaben wurde ich eiskalt mit Standard antworten abgespeist . Sehr Kunden unfreundlich . Und ich bin kein Gelegenheitsspieler.....schon alleine deshalb finde ich es mehr wie enttäuschend nach diesem frustrierendem spiel im chat auch noch so eiskalt abserviert zu werden.
9. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Hi there,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Me and my husband have different…
Me and my husband have different accounts and living on same address, I used my husband bank account to deposit £100 and I played a game and made more than £1900 I just log out the game and trying to login again, they didn’t let me do it because it is saying incorrect email and password and then I clicked on forgotten password but I didn’t get the link on my email to reset the password then I just simply tried to join in again. And put details to create an account, then it came up ohhhh you have another account too, haha what a joke, so it means if you husband and wife wants to have their on accounts on same address and using one bank to pay even have different mobile numbers submitted, so that means we can’t play, am I right? I’m missing my £1900 I feel like it has been scammed with us, even when we email to you, you don’t even reply on time, and also there is no contact number, and we are waiting for the reply from ages.
28. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Hi there,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Kindly note that as per our terms and conditions you are only permitted to use payment methods that solely belong to you.
7.6. You agree that all payment methods used by you in connection with your Account belong to you and are in your name, and that all money deposited is your personal money and not money that relates to another person, business or other source, or provided to you by a third party (including but not limited to money from a loan, family member, associate or any other source). Where we believe or suspect that this is not the case we reserve the right to suspend the Account and make void any associated transactions.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Disgraceful gaming experience
Disgraceful gaming experience
If you have an account with this company close it or don't open one if haven't only sensible advice can say. Their 20p roulette game is a disgrace deliberately selects losing numbers to be fair they don't try and hide it it's quite blatant they obviously don't care. If had a similar experience as me would encourage everyone to report to gambling commission in remote hope they will investigate companies like this and hopefully one day revoke their gaming licences
24. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear John,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Tried to withdraw my winning to be told…
Tried to withdraw my winning to be told it’s been unsuccessful and to review my payment method I’ve tried to get in touch with customer services with no reply
20. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Danielle,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Wow just wow
Wow, just wow.
New player.. mid playing.. they put a temporary freeze on my account WHILST I WAS IN A BONUS ROUND AND WINNING!!! I mean what??!! If I had spent hundreds and lost it all and carried on, fair enough but I hadn't. I just don't get it!! It looks like they have done it because I was winning. Utterly disgusting
22. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Hi there,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Another discusting casino 😱🤮 no…
Another discusting casino 😱🤮 no gameplay, no bonuses... Just ripening peoples money i close my account for 5 years no more for me with them.. 👌
21. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Hi there,
Thank you for raising your concerns.
We are sorry to hear that you have decided to close your account with us. We hope to see you back so we can improve in our services to you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
I have tried to withdraw over 2000…
I have tried to withdraw over 2000 pounds that was "pending" it now says "unsucsessful" yet the money isnt even back in my merkur account or bank account. So where is my 2000?? Been asked to verify aswel which takes forever, worst site I have ever used when I eventualy get my money I'm never using them again. Ever
7. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Oliver,
Thank you for raising your concerns.
We do apologize for your bad experience with us.
We take the time to ensure the best customer experience possible.
Kindly be advised that you may be required to provide us with valid identification documents proving your identity, address, and source of funds so that we may carry out required verification checks.
These are required in compliance with the applicable laws and regulations set by the relevant regulatory authorities that we are required to abide by as per our licensing and regulations.
These can also be requested at any time if required.
We understand that this process can be frustrating and we’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
MERKUR SLOTS.
Customer Care team.
Great customer service and problem was…
Great customer service and problem was sorted straight away.
8. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Glenn,
Thank you so much for your kind review!
We strive to ensure the best possible customer experience, and we are really happy to hear your feedback.
We hope that all your future experiences will be as positive as this! If you ever need anything, we are available 08:00-18:00 via Chat and E-mail, and we are always happy to help!
MERKUR SLOTS.
Customer Care team.
Closed my account
Can’t deposit
Got some very old cards on site that I never deposited with and for them to remove them they need pics of them all even though there was never a deposit made absolute joke and closed account
Dodged a bullet
1. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Matt,
Thank you for raising your concerns.
We do apologize for your bad experience with us.
We take the time to ensure the best customer experience possible.
Kindly be advised that you may be required to provide us with valid identification documents proving your identity, address, and source of funds so that we may carry out required verification checks.
These are required in compliance with the applicable laws and regulations set by the relevant regulatory authorities that we are required to abide by as per our licensing and regulations.
These can also be requested at any time if required.
We understand that this process can be frustrating and we’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
Owen.
MERKUR SLOTS.
Customer Care team.
Dead spin galore
Dead spin galore , played various sites upon first deposits it bites now and again to keep you playing and a nice bonus feature but megaways dead spin galore. I wouldn't bother , the spins were capped at £1.
24. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear MonkfisherofUK,
Thank you for raising your concerns.
We are very sad to hear of your poor experience with us.
We do aim to give the best experience for our customers.
Thanks to random number generators, your chances of winning are always the same, and the results of casino games remain arbitrary and fair.
So, when people say that and online slot will pay out in regular intervals, please know that this is an online gambling myth.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to look into this further for you.
Owen.
MERKUR SLOTS.
Customer Care team.
Absolutely shocking do not waste your…
Absolutely shocking do not waste your money
23. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Deb,
Thank you for raising your concerns.
We do strive to ensure the best possible customer experience possible.
We apologize if you have had a bad experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to look into this further for you.
MERKUR SLOTS.
Customer Care team.
Absolutely disgusting scam
Absolutely disgusting scam, don't care about my money losses, but the obvious rigged gambles on the slots rigged totally fixed, stay away!! Throw your money in the sea you will have more chances of winning!!!!
15. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Paul,
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
All of our games are based on Random Number Generators (RNG). RNG was developed to output sequences that do not follow any pattern. All game results are a combination of unpredictable symbols that are completely random.
All games that are available come from game providers who are subject to the regulations of our licensor (UKGC) Which means they are tested regularly to make sure they are fair.
Slot machines are not aware they’ve just cashed out a huge win, which means every single spin is independent and even if you’ve just hit a jackpot, you could still hit a big win on the next spin. In short, your chances of winning are exactly the same every time you play the game, thanks to RNGs.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Chat or send us an Email –so we can do our best to resolve this for you.
MERKUR SLOTS.
Customer Care team.
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