One star more than I would have like to have given. Dodgy machines malfunctions cause loss of credits when staff turned machines off when they didn't appear after reloading told me I had to come back... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I would like to provide detailed feedback regarding my experience working at Markur Slots. I appreciate the opportunity to work here and value the experience I have gained. The team is generally sup... Näytä lisää
Been to Merkur in Shipley 3 times,first time lost £1000 and didn't win a single jackpot (which is only £100) 2nd visit,spent £900 on same machine,lost every penny,NO Jackpot,max win approx £40. The 3r... Näytä lisää
£60 deposited 20p spins on big bass splash, fishin frenzy big catch, crabbin for cash, diamond mine and eye of horus and not 1 bonus hahahahha for any1 who plays these type of games you know the bonus... Näytä lisää
Yritys on vastannut
1,6
Huono
308 arvostelua
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Scammers site is full of dead spins and you will lose ££££ every month
Very bad my partner had a account with them never won anything for a long time and then they suspended his account as ‘wanted to chat to him about safe gambling’ when he arranged the times for them to call it was never on time and the last one being 10 mins late they seem to not care about being on time with things.he gave them his correct details was asked to hood and then they told him they was wrong and closed his account very out of order and crap customer service never listen to their customers and have closed his account there loss though he said
LISTEN. To what everyone else is saying and STAY CLEAR these are total scammers full of dead spins and hardly ever a bonus and if there is a bonus it is nothing back these should be shut down
4. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Sue,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are sad to see their poor experience. We will investigate as to why calls that had been booked were not conducted at the time. Moving forward, safeguarding players is a high priority of ours.
Please note that all of our games are based on Random Number Generators (RNG). RNG was developed to output sequences that do not follow any pattern. All game results are a combination of unpredictable symbols that are completely random.
All games that are available come from game providers who are subject to the regulations of our licensor (UKGC) Which means they are tested regularly to make sure they are fair.
Slot machines are not aware they’ve just cashed out a huge win, which means every single spin is independent and even if you’ve just hit a jackpot, you could still hit a big win on the next spin. In short, your chances of winning are exactly the same every time you play the game, thanks to RNGs.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if the owner of the account could speak to one of our Care team via Email, so we can do our best to resolve this. Please also note that we can not give out any account-specific information regarding the account is from another person.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
The worst experience with customer…
The worst experience with customer service, is take more than 1 week to check all the documents and make a withdraw but if you want to make deposit 1000£ they don’t ask for anything
2. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Alex,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Kindly note that once our relevant team receives the documents, they will review them as soon as possible and contact you via email with further information. They would usually take 1-72 hours, but we try our best to review them as soon as possible.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
£60 deposited 20p spins on big bass…
£60 deposited 20p spins on big bass splash, fishin frenzy big catch, crabbin for cash, diamond mine and eye of horus and not 1 bonus hahahahha for any1 who plays these type of games you know the bonuses always come but not on this sad excuse for a casino. Please don't sign up it's hopeless and should be shut down
1. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Craig,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
All of our games are based on Random Number Generators (RNG). RNG was developed to output sequences that do not follow any pattern. All game results are a combination of unpredictable symbols that are completely random.
All games that are available come from game providers who are subject to the regulations of our licensor (UKGC) Which means they are tested regularly to make sure they are fair.
Slot machines are not aware they’ve just cashed out a huge win, which means every single spin is independent and even if you’ve just hit a jackpot, you could still hit a big win on the next spin. In short, your chances of winning are exactly the same every time you play the game, thanks to RNGs.
Please also note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
Spiele nicht oft online
Spiele nicht oft online, aber gelegentlich schon mal. Aber was dort geschieht ist einfach dreiste Abzocke. 200 Euro gespielt und eingezahlt, auf niedrigen Einsätzen gespielt, um am Ende 2x Freispiele mitv3 Euro "Gewinn " zu erzielen. Die meisten Drehungen waren ohne ein Bild, egal bei welchem Spiel. Werde online nicht 1 Euro mehr investieren. Leute lasst die Finger davon und unterstützt diese Abzocke nicht!!!
29. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Patrick,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
All of our games are based on Random Number Generators (RNG). RNG was developed to output sequences that do not follow any pattern. All game results are a combination of unpredictable symbols that are completely random.
All games that are available come from game providers who are subject to the regulations of our licensor (UKGC) Which means they are tested regularly to make sure they are fair.
Slot machines are not aware they’ve just cashed out a huge win, which means every single spin is independent and even if you’ve just hit a jackpot, you could still hit a big win on the next spin. In short, your chances of winning are exactly the same every time you play the game, thanks to RNGs.
Please also note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
This has got to be the WORST
This has got to be the WORST online casino out there,played 100£ on 50P per sip and not one bonus feature,not to mention all you get are dead spins.I implore you not to use this site,you are better off just setting your cash on fire,you have better odds of winning.
7. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Marius,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
All of our games are based on Random Number Generators (RNG). RNG was developed to output sequences that do not follow any pattern. All game results are a combination of unpredictable symbols that are completely random.
All games that are available come from game providers who are subject to the regulations of our licensor (UKGC) Which means they are tested regularly to make sure they are fair.
Slot machines are not aware they’ve just cashed out a huge win, which means every single spin is independent and even if you’ve just hit a jackpot, you could still hit a big win on the next spin. In short, your chances of winning are exactly the same every time you play the game, thanks to RNGs.
Please also note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
Big time scammers
Please people stay away from this site I have never experienced so much bad customer service they are a scam they take Micky out of people I noticed on my bank statement they take over £300 when I don’t have a active account I closed it but they still took money I have emailed them so many times and they have not bothered they have been sending my own emails back to me every day these people will pay for it one day it’s disgusting stay away
31. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Gina,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
If you suspect your account has been hacked or accessed by an unauthorized user, you should immediately change your password.
We would also recommend that you contact your bank to cancel or freeze your payment cards.
Being hacked should also motivate you to change your passwords across all of your online platforms to further solidify your online security.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
Awful site
Won £240 off a bonus which was in my bank instantly only reason it’s not 1 star but the rest is so bang average it’s pathetic, 75% of sessions fail regardless of any upping/lowing the stake tactics. And then the 25% that are successful pay 30/50x bonuses without fail. Like without fail. There’s a 1% chance you might win big but took me over £200 to realise it.
7. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Carl,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
Größter Dreck
Größter Dreck. 140€ dabei gehabt, auf 10,20,30,40,50 und 60 Cent gespielt bei Spielen mit Freispiel Potenzial. 3 Stunden vor Ort und 0 Freispiele erhalten. Größter Betrug überhaupt. Hätte ich das aufgenommen, wäre ich direkt vor Gericht gegangen. Die Dinger sind doch manipuliert!
Ort Florstadt, Merkur Spielothek.
Start 27.08.23 ca 22 Uhr, emde 28.08 ca 00:50Uhr. Mich habt ihr das letzte mal gesehen in solch einen Betrüger schuppen!
27. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Marcel,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
Absolute scam of a casino!
Absolute scam of a casino!! Please DO NOT waste your time and money on here! I deposited 20 via mobile bill and won just short of £400. I was ‘suspended’ during a win so could be even more money in my account.. however, they asked for my documents to verify and I sent absolutely everything and more. Just received an email now (which is a week later) stating that they are within their rights to close my account. They didn’t give any explanation and there was literally no need at all as I sent through my passport, picture of me with my passport, my bank statement, energy bill, bank card, my mobile phone statement the list goes on.. honestly if I could give them 0 I would. I only deposited £20 and won nearly £400 so they just don’t want to pay me out what I am due. Fuming.. stay away!
3. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear JW,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
Was a very good casino when I first…
Was a very good casino when I first joined but has since then gone way down in my estimation. Not worth playing this casino. Dead spin after dead spin. Scatters are very few and far inbetween. Wins are terrible. Overall not a good experience. They say the games are regulated but I'm starting to doubt that they are.
8. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Natasha,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Kindly note that all of our games are based on Random Number Generators (RNG). RNG was developed to output sequences that do not follow any pattern. All game results are a combination of unpredictable symbols that are completely random.
All games that are available come from game providers who are subject to the regulations of our licensor (UKGC) Which means they are tested regularly to make sure they are fair.
Slot machines are not aware they’ve just cashed out a huge win, which means every single spin is independent and even if you’ve just hit a jackpot, you could still hit a big win on the next spin. In short, your chances of winning are exactly the same every time you play the game, thanks to RNGs.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
Completely rigged
Completely rigged - £1000 wagered on a £2 bet. 500 spins - 1 bonus, Bonus pay out 3x! This has happened on multiple occasions now. I keep giving them benefit of the doubt stupidly. This does not happen at any other online provider.
I thought I'd try these guys because of their selection of games, should have known it was too good to be true. There's a reason legit sites don't offer this selection.
Selection is there to hook you in, so you play with them. Then the games are stupid rigged.. I've wagered in the region of £3000 with these guys and I've NEVER had a bonus that pays 20x or more.
Hilarious - suspended my account, not that it matters, plenty of other people out there to con.. GG merkur, you know what you're doing :)
7. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Cardano,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
All of our games are based on Random Number Generators (RNG). RNG was developed to output sequences that do not follow any pattern. All game results are a combination of unpredictable symbols that are completely random.
All games that are available come from game providers who are subject to the regulations of our licensor (UKGC) Which means they are tested regularly to make sure they are fair.
Slot machines are not aware they’ve just cashed out a huge win, which means every single spin is independent and even if you’ve just hit a jackpot, you could still hit a big win on the next spin. In short, your chances of winning are exactly the same every time you play the game, thanks to RNGs.
Please also note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
Dreadful absolutely Dreadful.
Dreadful absolutely Dreadful.
They send texts messages about £10 match bonus etc.
Then when I went into the empty slot den, and show the manager the text he says no l, I'm like but it's valid it's within date.
Note to self if the dump is empty it's perhaps because it's totally a dirty Scam Hole.
And after reading another review on here in regards to manager suggestion of playing another game whilst on a winning streak and then losing everything after the manager suggestion of a better game.
It's a total con, I felt something is wrong with this company lose lose lose, then head to bookies and win £900 on £20 into machine.
Merkur are scammers
2. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Jasey,
Thank you for raising your concerns.
Kindly note that with regard to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently. We are both owned by the same group but I won't be able to redirect you.
We suggest that you contact the local Casino.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
Working there
Let's just say if you're not Romanian you get treated differently, you're standing up to 10-12 hours and the management is incredibly poor. Only apply if you're desperate
Co workers can be alright but again if you're not Romanian you will get treated differently, my advice think before you apply
11. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Sir/Madam,
Thank you for raising your concerns.
Kindly note that with regard to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently. We are both owned by the same group but I won't be able to redirect you.
We suggest that you contact the local Casino.
Best regards,
Lucas
MERKUR SLOTS.
Customer Care team.
worst experience ever..
worst experience ever... not able to withdraw money on mastercard
26. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Aman,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that we do offer MasterCard as an option for customers to withdraw. In order to do that, follow the steps below.
To withdraw funds from your cash balance, select 'Account' on the left-hand side of the screen, followed by 'Withdraw'.
You'll then be shown your current Cash Balance and can choose the amount you wish to withdraw.
Once you've entered the amount you wish to withdraw, select 'Continue & Select Payment Method'.
Here you'll be asked to select the payment method you wish to withdraw your funds to. Once you've confirmed that, your request will be sent to our Payments team, who will manually process the transaction.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
This company is a joke I was on feature…
This company is a joke I was on feature and they blocked the account I send them all the information they needed and they kept rejecting it I have £500 that I won But they won’t give it to me. don’t use this site they will not pay you.
8. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Amie,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gusatvo
MERKUR SLOTS.
Customer Care team.
Played in the Worcester shop today
Played in the Worcester shop today. Was instantly approached by a member of staff who highly recommended a game to play. Walked out 20 mins later after losing £100 at £1 a spin. No feature given at all and biggest win was £10 the rest were mostly losing spins or £1 "wins".
16. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Rob,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
With regards to your query relating to the land-based casinos, unfortunately, we have no connection with them as we are an online casino and operate completely independently. We are both owned by the same group but I won't be able to redirect you.
We suggest that you contact the local Casino.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
I joined Merkur Slots today and played…
I joined Merkur Slots today and played my fav game Bison Rising, I can tell you this game is not 96.5% RTP also the line hits are nowhere near that of other slot sites. I gambled £400 and most of my bets were £2.00 the biggest win I had was a £20 line hit one bonus from the £400 and it paid £7.62. I wish the regulators would look closely at this site because I do not believe they are paying out what they should be on this slot. One more thing I signed up with £20 to get a £30 signup bonus £400 later and still no bonus. Avoid like the plague if you don't like being ripped off.
10. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Paul,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
In regards to your promotion query, we would need to have a closer look into your account.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Bonus Betrügerrein…
Seit Monaten gespielt und kaum Gewonnen. Als ich endlich mal 30€ Gewonnen habe und die mir Auszahlen lassen wollte, hieß es das ich den Bonus Aktiviert habe. Ich habe niemals einen Bonus bekommen und auf Rückfrage hieß es das ich den Bonus nicht bekomme weil ich den Betrag nicht erreicht habe. Also nie Bonus erhalten und trotzdem wird mir mein Gewinn nicht Ausgezahlt. Finger Weg nicht zu empfehlen.
8. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Andreas,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
In order to resolve your promotions query, we would need to have a closer look into your account.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Logged me out
I've played on this site for a few years never had no problems untill I was midway through a bonus I get logged out and won't let me log back in first it was take a 15 min break now it's not letting me log back in and is saying concerned over my level of play
7. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Hi there,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that as we work under a Responsible Gambling Regulation, we reserve the right to log out players if we understand that they have been playing for a long period of time.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
The worst site I've played on
The worst site I've played on, the RTP rate is completely shocking doesn't payout anything irrespective of the bet amount used when playing the slot game.
None of their promotions are tailored to your liking and the customer service is about helpful as a cold bag of sick.
Please don't use this site it's shambolic they will just take everything from you and leave feeling like you wish you had done your research beforehand so do yourself a favour and read this review amongst other reviews to do the right thing and invest your money on a casino site that actually takes care of their customers and where loyalty is rewarded because I'm telling you now merkur slots are simply not one this whole site needs to be thoroughly investigated by the UK gambling commission this whole site is a fraud.
19. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERKUR SLOTS
Dear Reynold,
Thank you for raising your concerns.
We strive to ensure the best possible customer experience, and we are very sad to hear of your poor experience with us.
Please note that a game RTP cannot be manipulated by the casino, as it's something that is built into the game and certified by regulators to be true.
The RTP will be clearly presented to you on each game that you play. You can see this in the relevant slots’ information section.
We want to help you to reach a resolution you are happy with, as the satisfaction of our valued players is paramount to us.
We’d really appreciate it if you could speak to one of our Care team via Email, so we can do our best to resolve this for you.
Best regards,
Gustavo
MERKUR SLOTS.
Customer Care team.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.