I've had my product just over 12 months and it's started making an awful screeching sound. It doesn't sound safe to use. I don't use it often, as I also use razors, so it's probably been used 6 times... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Buying and shipping the trimmer was smooth and easy, unfortunately mine had malfunction and stopped working. I contacted an agent (Francisco) who reviewed my claim, they touched base and had another t... Näytä lisää
Yritys on vastannut
I purchased a Meridian razor and believed that I was missing a part listed in the instruction manual. I sent an email and in less than 24 hours I received an informative and professional response a... Näytä lisää
Yritys on vastannut
I ordered a trimmer and it came without some of the items listed in the "what's in the box". The customer service was quick and efficient. I returned the trimmer because it just didn't work for me, ag... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
High-quality grooming tools designed with you in mind...
Yhteystiedot
3,6
Keskitasoinen
658 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Order delivered quickly.
Order delivered quickly.
Works good.
Doing what I expected.
17. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Guy,
Thank you for leaving a review. It is amazing that you are satisfied with the delivery timeframe and the performance of the trimmer.
Cheers to finding the perfect grooming routine!
Best,
Team Meridian
Vastaus yritykseltä Meridian Grooming
*שימו לב שהתגובה שלנו נכתבה באנגלית ולאחר מכן תורגמה לעברית באמצעות מתרגם מקוון. אנו מתנצלים מראש על כל דבר שעלול ללכת לאיבוד בתרגום.*
שלום,
תודה על המשוב שלך. זה מדהים לשמוע שאתה מרוצה מהגוזם שלנו ושאתה נהנה מחוויית טיפוח ללא ניק.
כל הכבוד למציאת שגרת הטיפוח המושלמת!
טוֹב בִּיוֹתֵר,
צוות מרידיאן
Amazing support, products even better
The product is amazing. Besides, they offered me awesome support when I needed it and solved my problems in literally minutes.
13. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Francisco,
Thank you for sharing your review and we’re happy that you're pleased with the trimmer performances and assistance our team provided you with. That's great!
Cheers to finding the perfect grooming routine!
Best,
Team Meridian
Great trimmer! Give it a chance!!
It is a great trimmer. Does great work around sensitive areas. I love how I look after trimming. Design is also nice. Respect for usb-c. Price is really okay. I feel this product is in shadow of its competitors just because competitors have more aggressive marketing, but less good product.
13. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Alex,
We appreciate you taking the time to share your feedback.
It's great that our trimmer works great on your sensitive areas and that you're happy with its design and charging option. It is amazing that the price is affordable for you.
Cheers to finding the perfect grooming routine!
Best,
Team Meridian
Nicked my balls!
Well, first use I managed to nick my armpit and my balls so I can't give it a higher star rating. It's a sleek design and seems to do the job however so I'm giving it 3 stars.
2. syyskuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Sam,
Thank you for bringing this to our attention, and we're very sorry to hear that you're experiencing this issue.
For a smooth glide, please angle the Trimmer so that the blade is parallel to the skin. If held directly perpendicular to the skin where the blade edge points towards it, it may result in cuts.
For instructions on how to use your Trimmer for a great grooming experience, please kindly check our How-To guide on our website or contact our support team and they'll be glad to assist.
We’ll be sure to relay your feedback to our team so we can continue improving our products and the overall experience for our customers.
Best,
Team Meridian
Absolutely great groomer.
2. syyskuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Mohammad,
Thanks for your feedback. It's awesome to hear you're enjoying the grooming experience with our trimmer.
Cheers to feeling and looking fresh!
Best,
Team Meridian
I order a grooming machine
I order a grooming machine. I got it and every thing was ok. Two months later I see a charge from your company after I didn’t order any thing. You stole my money!
2. syyskuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Ziv,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
Upon review, we can see that on June 30th you selected a special price for the Trimmer Plus that is part of the subscription option. Your choice to opt for the subscription at checkout automatically set it to renew "every 2 months". The charges you noted were for your subscription renewal order that includes replacement blades.
Looking further into this we can see that our customer support team has successfully assisted you in canceling your subscription for all future orders.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our communication and our customer’s experience continuously.
Best,
Team Meridian
A+ Experience
Great website, Fast shipping, Quality products. Highly recommend Meridian Grooming...Thank you.
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Kelly,
Thanks for your feedback. It's awesome to hear you're pleased with purchasing from our website, the delivery timeframe, and the quality of our products.
Cheers to feeling and looking fresh!
Best,
Team Meridian
subscription is bad way to sell your…
subscription is bad way to sell your items and you are not accepting refund or return back at least make reminder or ask for permision before putting the order
30. elokuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Rame,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
When our customers select our product for special prices, we inform them that the promotion is a part of renewing a subscription.
Once an order has been processed, we are unable to make any changes to it. This is because we have a streamlined order processing system that ensures faster arrival times for our customers. Once an order is processed, it is immediately handed off to our fulfillment team for preparation and shipping, and we are unable to cancel it after that point. However, we would absolutely help our customers with the return process of unopened and unused orders by our Return Policy when they contact us.
After reviewing this we can see that our customer support team members have been in contact with you and provided our Return Policy so you can receive a full refund once you ship the order to our warehouse.
We'll forward your feedback to our team as this will help us continuously improve the overall customer experience.
Best,
Team Meridian
Thank you Ana Paula and April!
Both Ana Paula and April who helped me were kind, quick to answer and thorough in explaining any details I needed with replacing my defect trimmer. When I was communicating with Meridian, I had both very good experiences and very poor. To any costumers who need help, I recommend you reach out directly to customer service. Thank you both for your help in resolving the situation so smoothly!
When the trimmer was working as it's supposed to it worked really well with my thick hair allover and I'm happy with the purchase. Really looking forward to receiving the replacement and being able to use Meridian's trimmer again!
7. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi there,
Thank you for sharing your review.
Our team here at Meridian is very delighted to hear that Ana Paula and April were able to assist you with your concern.
Providing excellent service is just as important to us as offering high-quality products, so we truly appreciate you acknowledging their efforts.
Thank you for sharing your experience and pointing out our team members' efforts to resolve the issue.
Best,
Team Meridian
My order took more than 2 weeks to get…
My order took more than 2 weeks to get here. But they gave me an extra one and refund the express shipping of course.
30. elokuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Facundo,
Thank you for leaving a review.
Our team here at Meridian is sorry to hear you had a negative experience and that it took more than 2 weeks for your order to arrive. However, we're glad that our customer support team was able to rectify this situation.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our customer’s experience continuously.
Best,
Team Meridian
With my order there was a free…
With my order there was a free replacement blade and it did not come ? May I ask why ???
2. syyskuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Shahab,
Thank you for leaving a review. We’re sorry that you had an unpleasant experience.
Upon reviewing your order, we see that you have purchased our Trimmer Plus, which features a replaceable ceramic blade. Please note that it does not include an extra replacement blade. We're sorry for the confusion this may have caused you. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our communication and our customer’s experience continuously.
Best,
Team Meridian
Canceled order
I canceled this order and the subscription and you've sent it anyway. It will be coming back as I don't need it.
30. elokuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Kenneth,
Thank you for leaving a review. We're sorry to hear you had a negative experience.
When our customers cancel their subscriptions through the account portal we cannot charge the payment method they used. We send a cancelation confirmation email to ensure our customers that the cancelation was successful. Please note that a subscription must be canceled before the scheduled renewal date. Any other situations, where our customers successfully canceled the subscription before the renewal date and still were charged for the renewal order, would be absolutely investigated and rectified as soon as our customer contacts our support team.
Looking into our system we couldn't find cancelation attempts prior to her scheduled renewal date for your order. A member of our team will reach out to you directly via email to provide further assistance so you can return an unopened order for a full refund.
Thank you for your understanding!
Best,
Team Meridian
Very bad company with stupid confused…
Very bad company with stupid confused subscription to steal money from people, bad experience and bad choice ever in my life
30. elokuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Faisal,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
Upon review, we can see that on April 26th, you selected a special price for the Spray and the Scrub that is part of the subscription option. Your choice to opt for the subscription at checkout automatically set it to renew "every 2 months". This subscription can be canceled or modified at the Meridian account portal.
Looking further into this we can see that our customer support team has successfully assisted you in canceling your subscription for all future orders.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our communication and our customer’s experience continuously.
Best,
Team Meridian
AND IT MATCHES MY BATHROOM!?
I absolutely love the products that I purchased from this company!
I got two different kinds of trimmers and they both are wonderful!
Function great and do the job!
Not to mention the colors available are perfect because the green matches my bathroom aesthetic perfectly!
The customer service with Meridian Grooming is wonderful and helpful!
I absolutely love a company that appreciates their customers and will be coming back time and time again!
17. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hello,
We appreciate your feedback about our trimmers.
It's wonderful that both of your trimmers are working great, and we're pleased that you're satisfied with the available designs and colors. Our support team is always here to help with any concerns our customers may have, and we're glad that you're happy with the interaction you had with them.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Good quality trimmer and nose hair…
Good quality trimmer and nose hair trimmer it was worth every penny and have been definitely recommending to friends and the finger nail kit is essential as well.
12. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Bobby,
Thank you for leaving a review.
We're pleased to hear that you're happy not only with our Trimmer and Up-Here Trimmer, but also with the Nail Kit. It's great that you would recommend our products to your friends.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Easy to use and great customer service
Easy to use and great customer service! Reccommend. I had an issue with my trimmer and they were accommodating with getting everything settled.
12. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Melinda,
We appreciate the time you’ve taken to share your feedback.
Our team here at Meridian is super thrilled to hear that you're pleased with the product and customer service.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Very long to send.
Very long to send.
Ordered a charging wire on 30th of July 2024, we are on 11th of august, and the transporter still not get the order.
30. heinäkuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Martin,
Thank you for taking the time to share a review.
We’re sorry that you had an unpleasant experience and that you did not receive your order yet. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
We will investigate the shipping status of your order and our team member will contact you directly via email to provide further assistance. Thank you for your understanding!
Best,
Team Meridian
Shipping costs higher than expected.
I appreciate the ability to purchase a new charging cord however a shipping fee of $10 seems quite high for something as light as it was in a small bubble mailer.
31. heinäkuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Brando,
Thank you for leaving a review.
We are glad that you are pleased with the ability to purchase a replacement charging cord from our website, however, we are sorry that you are not pleased with the shipping cost.
Couriers often charge based on the volumetric weight, which considers the package's size in addition to its actual weight. The shipping destination also plays a vital role in determining the cost. Different regions may have varying shipping rates based on distance, accessibility, and local regulations.
We appreciate your feedback and we will be sure to relay your feedback to our team so we can continue improving the overall experience for our customers.
Best,
Team Meridian
Greasy Replacement Blades
Recently ordered a set of replacement blades for my trimmer. Was disappointed to find that the blades are lubricated with oil. I realize that this is by design, but I would prefer not to have a personal grooming device coated with comedogenic oils on my skin. Will stick with the Manscaped brand next time.
30. heinäkuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Alex,
Thank you for taking the time to leave a review. We are very sorry to hear you were not pleased with the replacement blades you ordered from us.
We will make sure to pass your feedback along to our product development team so that we can keep improving our products and overall customer experience.
Best,
Team Meridian
Trustpilot-kokemus
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Tutustu Trustpilotin arviointiprosessiin.
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