I've had my product just over 12 months and it's started making an awful screeching sound. It doesn't sound safe to use. I don't use it often, as I also use razors, so it's probably been used 6 times... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Buying and shipping the trimmer was smooth and easy, unfortunately mine had malfunction and stopped working. I contacted an agent (Francisco) who reviewed my claim, they touched base and had another t... Näytä lisää
Yritys on vastannut
I purchased a Meridian razor and believed that I was missing a part listed in the instruction manual. I sent an email and in less than 24 hours I received an informative and professional response a... Näytä lisää
Yritys on vastannut
I ordered a trimmer and it came without some of the items listed in the "what's in the box". The customer service was quick and efficient. I returned the trimmer because it just didn't work for me, ag... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
High-quality grooming tools designed with you in mind...
Yhteystiedot
3,6
Keskitasoinen
658 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great product, great customer service!
I love Meridian and use them for over 3 years. Best Razors for all around. Both me and my GF use them.
I got a new Razor today, recieved in a wrong color from what I ordered and the customer service was absolutely amazing!
Replying quickly and being kind and helpful, they send me replacement package.
The representative I talked with is Ana Paula.
Thanks Meridian and Ana!
27. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Idan,
Thank you for leaving a review.
Here at Meridian, we're delighted to hear that you've been using our trimmer for over 3 years. That's amazing.
It's also great to know that Ana Paula was able to send you the correct item quickly after you contacted us. Our team members are dedicated to providing the best possible service, always going above and beyond for our customers!
Thank you for using Meridian.
Best,
Team Meridian
PERFECT TOOL
25. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hello,
Thank you for sharing your feedback. We strive to provide high-quality products and are glad you're satisfied with our Trimmer.
We appreciate you giving Meridian a try. Cheers to feeling and looking fresh!
Best,
Team Meridian
The worst customer service
The worst customer service, absolutely appalling for such a large company. I somehow got signed up for a subscription which I never wanted with my first order. Instead of giving me a refund I’m forced to pay for postage to return or cop $80 for overpriced and unwanted product. Such a malicious and sly business technique to sign people up for subscription in such a sneaky way. Couldn’t be more disappointed by the lack of effort from the customer service team to keep a customer happy.
The razor is ok but not worth the money. So many better products out there and from companies who actually care about their customers
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Catriona,
Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription service.
Customers who choose the option that provides them with a special discount price will automatically be subscribed and charged for their renewal orders. Information about the subscription is displayed throughout the checkout process, before any shipping or payment details are entered.
When an order is placed in accordance with a scheduled renewal date for an active subscription, our warehouse teams work as quickly as possible in processing orders to ensure timely delivery of the orders. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. We understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. In these cases, we would always be happy to issue a full refund on any unopened and unused full-sized orders that our customers choose to return in accordance with our Return Policy.
Your feedback will be shared with our team to help us improve our processes and the overall user experience for everyone.
Best,
Team Meridian
Vastaus yritykseltä Meridian Grooming
Hi Sandra,
Thank you for taking the time to share a review.
We’re sorry that you had an unpleasant experience and that you did not receive your order yet. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
A member of our team will reach out to you directly via email and we’ll make sure to assist you further. We truly appreciate your understanding!
Best,
Team Meridian
Vastaus yritykseltä Meridian Grooming
*Tenga en cuenta que nuestra respuesta se redactó en inglés y luego se tradujo al español mediante un traductor en línea. Nos disculpamos de antemano por cualquier cosa que pueda perderse en la traducción.*
Hola, John,
Gracias por tomarte el tiempo de compartir tus comentarios y por destacar el rendimiento de nuestras recortadoras.
¡Saludos por sentirte y verte renovado!
Atentamente,
El equipo de Meridian
Dodgy company to avoid
As per other reviews here, this company slides a subscription to stuff you don’t need into a standard purchase. Sure it’s in an email they sent, but I don’t check the confirmation email when I buy something to check if the company are trying to cheat me. Cancelled their bogus £50 subscription, and will never deal with this company again. Dodgy as hell.
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Peter,
Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription service.
Please know that our customers are automatically subscribed and charged for their subscription renewal if they select one of our products for a special price. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered.
Our subscriptions are fully flexible and can be canceled at any time through the account portal or by contacting our customer support team.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our communication and our customer’s experience continuously.
Best,
Team Meridian
Awesome service
Awesome service, fast and easy…
Keep the good work going…
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Edward,
We appreciate the time you’ve taken to rate our service. Your feedback will encourage us to continue providing impeccable service to our customers.
Thank you for sharing your feedback and we are happy that we were able to meet your expectations.
Best,
Team Meridian
I have issue with my trimmer
I have issue with my trimmer, i contacted the customer support, they ask to upload video for the product (the warranty was expired) and then they send me a free new one.. thanks for anna paula from customer support section
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Bahaa,
Thank you for leaving a review.
Our team here at Meridian is very delighted to hear that Ana Paula was able to assist you with the warranty claim and provide a replacement trimmer. She is dedicated to providing the best possible service, always going above and beyond for our customers!
We appreciate your feedback!
Best,
Team Meridian
Missing items
Hello, my name is Oren, order #M725350
Part of the order was The Trimmer Plus, and it states on your website it comes with:
1. The Trimmer Plus with replaceable ceramic blade
2. Anti-nick adjustable guard
3. Cleaning brush
4. USB-C charger and charging dock
Everything arrived but without the replaceable ceramic blade, Which is quite important...
Waiting to hear back from you as I wish to start using your product I purchased and waited for.
8. marraskuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Oren,
Thank you for taking the time to share a review. We’re sorry that you had an unpleasant experience.
Please be aware that our Trimmer Plus is equipped with a replaceable ceramic blade, not an extra replacement blade. The ceramic blade should be changed after the recommended three-month period to ensure optimal performance. We're sorry for the inconvenience this may have caused.
If your Trimmer arrived without the original blade that is part of it, we will rectify this promptly. Please email us at customer@meridiangrooming.com and our customer support team would be glad to assist you and rectify this situation.
Best,
Team Meridian
Vastaus yritykseltä Meridian Grooming
Hi there,
Thank you for your feedback! We're glad you received your order quickly and in excellent condition. We hope you enjoy using our product.
We appreciate you giving Meridian a try!
Best,
Team Meridian
Swift response toissues with my current shaver
I had issues with my current shaver. I submitted a video and the team swiftly responded with follow-up which is awesome.
2. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Ikf,
Thank you for leaving a review.
Our team is pleased to hear that our customer support team was able to assist accordingly and that your concern has been resolved.
We appreciate your feedback.
Best,
Team Meridian
I didn’t realise I had purchased a…
I didn’t realise I had purchased a subscription set of products, and there was no warning that there was going to be a re-purchase.
31. lokakuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi Elizabeth,
Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription service.
Please know that our customers are automatically subscribed and charged for their subscription renewal if they select the subscription option, which provides them with a special price for our products. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered.
Many of our customers sign up for our subscription service because they prefer to delegate and automate replenishing their grooming products. Choosing the subscription option allows our customers to enjoy their subscriptions on a "set it and forget it" basis, keeping their grooming routine uninterrupted.
While we currently don't have a reminder feature, we always strive to improve our communication and services. Your feedback has been relayed to our management team, which will explore the logistics of introducing a reminder feature in our future offerings.
Best,
Team Meridian
Vastaus yritykseltä Meridian Grooming
Hi Christopher,
We appreciate your feedback and we're happy to hear that you're pleased with our product.
Thank you for giving Meridian a try!
Best,
Team Meridian
After I bought my shaver I was…
After I bought my shaver I was auto-enrolled into a subscription that took £43 from my bank account with no reminder. I reached out to Meridian before the subscription was dispatched so that it could be cancelled and I could get a refund and they told me they couldn't cancel or refund me. They informed me that I would have to wait until the order gets to me and return it (at my own expense) to their warehouse in order to get a refund. As well as being £50 down the whole process feels like such a waste of time.
The second star is because the shaver is adequate. It looks nice, the battery life is good but it doesn't shave close enough to the skin and I find I have to go over the same area multiple times for it to cut the hair.
13. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Harry,
We appreciate your feedback and we're sorry to hear that you had an unpleasant experience.
Our subscription option allows our customers to enjoy their subscriptions on a "set it and forget it" basis, keeping their grooming routine uninterrupted. While we currently don't have a reminder feature, we always strive to improve our communication and services. We have relayed your feedback to our management team, which will explore the logistics of introducing a reminder feature in our future offerings.
When an order is placed in line with a scheduled renewal date for an active subscription, our warehouse teams work quickly to process orders for timely delivery. If customers contact our customer support team, we will address the issue and assist with the return process for a full refund. Unfortunately, when an order is already in transit, we're not able to cancel the order.
Regarding the performances of our trimmers, please know that they can provide a barely-there look when using it without the guard (guide comb). It doesn't give a close shave similar to a razor, but it's safer and provides an enjoyable experience while avoiding nicks, tugs, and ingrown hairs!
We appreciate you bringing these issues to our attention, as they allow us to identify areas for improvement. We have forwarded this information to our teams in an effort to improve our communication, our products, and our customer’s experience continuously.
Best,
Team Meridian
Too much time has passed and I have not…
Too much time has passed and I have not received any product
30. syyskuuta 2024
Vastaus yritykseltä Meridian Grooming
Hello,
Thank you for leaving a review. We're sorry to hear you haven't received your order yet.
Upon looking into this, we found that the courier lost your order during transit. After you contacted our customer support team via email, they created a replacement order for you. We apologize for any inconvenience this may have caused you.
When an order is placed our fulfillment teams will work as efficiently as possible to get the orders shipped out. Once the parcels are shipped out, the estimated shipping time frame based on your delivery destination is 10-25 business days. Kindly know that your replacement order is in transit.
We appreciate your feedback regarding the shipping timeframe. We are continuously evaluating our shipping options and looking for ways to improve the overall experience for our customers worldwide. Your feedback will be shared with our logistics team to explore areas for improvement.
We appreciate your understanding and patience!
Best,
Team Meridian
Was ok with my shaver but changed the…
Was ok with my shaver but changed the blade today and it absolutely butchered my privates.
It was a total blood bath and I have no idea how they can market this as safe to use.
7. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Ian,
Thank you for taking the time to leave a review.
Here at Meridian, our team is sorry to hear about your experience! This certainly isn’t the experience we’d want for any of our customers as customer safety is our topmost priority.
Looking into this we can see that our customer support team has been in contact with you via email and is working on resolving this as soon as possible.
We're sorry for the negative experience you had. Thank you for your understanding!
Best,
Team Meridian
Monthly charges without any agreement! Scam!
This company charged me for a monthly subscription without clear agreement and it is impossible to see how to cancel the transactions. I have messaged on instagram and emailed but STILL BEING CHARGED nearly £50 a month. Will be reporting to consumer protection authorities if this is not rectified urgently. Be very careful with this company!
5. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Isabelle,
Thank you for taking the time to share a review. We’re sorry that you had an unpleasant experience.
Based on the information you provided it sounds like you selected the product for a special price that is part of our subscription offer and has been renewed. The information regarding the subscription is displayed multiple times throughout the free trial checkout process before any shipping or payment information is entered. However, we understand that this may have been sometimes overlooked or misunderstood.
We can see that you have been in contact with our customer support team and that they're working on resolving this for you.
At Meridian, we value your feedback as it helps us enhance our products and services and we sincerely apologize for any inconvenience caused.
Best,
Team Meridian
Some of the best customer service I've ever received
I haven't received my product yet, but I have had the chance to interact with their customer service team (due partly to some errors on my part). The team member I interacted with (April) was so helpful and went above-and-beyond to help me. They were also really quick in resolving my issues. Can't wait to receive my shaver and will definitely be shopping with Meridian again :)
3. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Kira,
Thank you for leaving a review.
Our team here at Lumin is very delighted to hear that April was able to assist you and resolve your issue.
Providing excellent service is just as important to us as offering high-quality products, so we truly appreciate you acknowledging her effort.
Best,
Team Meridian
Not a chore anymore
Trimming with Meridian is an absolute joy.
Not being afraid to get cut just makes the whole process so much easier.
23. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Avgerinos,
Thanks for your feedback. We're thrilled that you're enjoying using our trimmer and that it's easy to use.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Meridian is much better than…
Meridian is much better than Manscapped. The cut is closer and I have never been cut by the blades on a meridian trimmer.
29. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Jon,
Thank you for sharing your review. We're happy that our trimmer has been working better than the one you used previously and provides a close shave while avoiding cuts.
Cheers to finding the perfect grooming routine!
Best,
Team Meridian
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