I've had my product just over 12 months and it's started making an awful screeching sound. It doesn't sound safe to use. I don't use it often, as I also use razors, so it's probably been used 6 times... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Buying and shipping the trimmer was smooth and easy, unfortunately mine had malfunction and stopped working. I contacted an agent (Francisco) who reviewed my claim, they touched base and had another t... Näytä lisää
Yritys on vastannut
I purchased a Meridian razor and believed that I was missing a part listed in the instruction manual. I sent an email and in less than 24 hours I received an informative and professional response a... Näytä lisää
Yritys on vastannut
I ordered a trimmer and it came without some of the items listed in the "what's in the box". The customer service was quick and efficient. I returned the trimmer because it just didn't work for me, ag... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
High-quality grooming tools designed with you in mind...
Yhteystiedot
3,6
Keskitasoinen
658 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Shipment service can be improved
I ordered an item (#M750824). The item didn't arrive. While I do not appreciate that meridian doesn't use first class shipping companies (UPS, Fedex...) or at least provide this option with an extra cost, I do appreciate that they refunded me with the full amount.
Thank you
4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Sash,
Thank you for taking the time to share a review.
We’re sorry that you had an unpleasant experience and that you did not receive your order. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
We want to make sure we can look into this and assist you further. Unfortunately, we are unable to locate your inquiry or Meridian account based on your review. Please note that we will reach out via Trustpilot to request additional information that can help us identify your Meridian account.
We appreciate your understanding!
Best,
Team Meridian
You guys have the best customer service…
You guys have the best customer service ever! Took care of me like if I was their child. Would recommend anyone that has connection to Wi-Fi. 10 out of 10. Thank you 🙏
17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Jonathan,
Thank you for leaving a review.
We're pleased to hear that our customer support team was able to assist accordingly and that you're pleased with the interaction you had with our team members
Thank you for giving Meridian a try!
Best,
Team Meridian
This is a top drawer company
This is a top drawer company. Great descriptions of quality products plus fast service at good prices. Winning choice all around.
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Tom,
Thanks for sharing your feedback.
We're thrilled that you're pleased not only with the quality of our products, but with our service and prices.
Cheers to finding the perfect grooming routine!
Best,
Team Meridian
Great quality products, defective tube
Ordered the shaver, and replacement head and the scrub came with as a subscription. Not sure I will keep the subscription as I don’t shave that often, and I don’t shave bare, so the scrub is not a big need for me. The scrub has a nice light citrus scent which is not too overpowering and I found it even milder than a regular orange which is great for me as I have scent sensitivity due to migraine. However, my first time using the scrub the bottle exploded on me and I lost about 4 tablespoons or more of product. Aside from this issue I found the products easy to use and I love the beautiful colouring and design.
5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Lylah,
Thanks for sharing your feedback.
We're glad to hear you like our grooming products, their design, and find them easy to use. It's great that you also enjoy the light citrus scent of our Scrub. However, we're sorry that the Scrub's bottle exploded and you lost a significant amount of the product.
This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
Feel free to email us at customer@meridiangrooming.com and our customer support team would be glad to assist you and rectify this. We truly appreciate your understanding!
Best,
Team Meridian
The product is okay
The product is okay, but I didn't find it safe for the bikini area since the blades are not covered on the top, and the big head doesn't allow you to reach everywhere without getting hurt.
The worst part was that I didn't realize that when buying a set, you are signing up for a subscription!! I only realised that when I received the charge.
The set included a replacement blade; surely I don't need another one again after 2 months.
10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Blenda,
Thank you for leaving a review. We're sorry for the negative experience you had.
At Meridian, we strive to create safe, effective, and high-quality grooming products and we're sorry that you weren't able to safely reach all areas of your body. For a smooth glide, please angle the Trimmer so that the blade is parallel to the skin. If held directly perpendicular to the skin where the blade edge points towards it, it may result in cuts.
Customers who choose the option that provides them with a special discount price will automatically be subscribed and charged for their renewal orders. Information about the subscription is displayed throughout the checkout process, before any shipping or payment details are entered.
We understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. In these cases, we would always be happy to issue a full refund on any unopened and unused full-sized orders that our customers choose to return in accordance with our Return Policy.
Your feedback will be shared with our team to help us improve our processes and the overall user experience for everyone.
Best,
Team Meridian
Placed an order
I have an original Meridian grooming product which is absolutely fantastic and needs replacing , a few years ago the buying experience was simple and straight forward . However last night , I Placed a new order , and selected a free gift with the product ( which was a replacement blade and shrub ) . I Was £4 short of free delivery so I added a mystery box , which was the cheapest item for £5 . In order to bring the total over the free delivery limit . However once I had entered my credit card details and passed shopify check . There appeared an additional £7 for delivery . Not only that . It appeared that the free gift . Suddenly changed to being a tied into purchasing replacement heads every 2 months . I didn't proceed any further with the purchase. However I have been in contact with customer services . It appears from other reviews others also have been caught out with this underhand practice. I dont know why the company would want to behave in this way. As the product is really great. I do hope they haven't processed my payment , and also Meridian change the way the operate . A purchase should be transparent and fair and honest.
4. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi there,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
Customers who choose the option that provides them with a special price for a selected product will automatically be subscribed and charged for their renewal orders. Information about the subscription is displayed throughout the checkout process, before any shipping or payment details are entered.
We appreciate you bringing this to our attention and we want to make sure we can assist you accordingly and have reached out to you via Trustpilot to request additional information that will allow us to locate your Meridian account and inquiry.
Your feedback has been shared with our customer experience team as we continuously work to enhance our offerings and improve the overall customer experience.
We await your response and look forward to assisting you!
Best,
Team Meridian
Very sneaky be careful!!!
Be careful when submitting orders as the website will automatically select a renewal every 2 months for ‘discounted’ items and it’s in fine writing which is very sneaky.
2 months later once I was charged I emailed straight away to cancel the order and hopes for a refund to which they said the warehouse works very efficiently and it might not get cancelled in time. 2 days later my order was fulfilled and shipped I would assume that would be plenty of time to cancel a order apparently not.
Christmas gift turned headache! Never again
5. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Ryan,
Thank you for leaving a review. We're sorry to hear you had a negative experience.
Customers who choose the option that provides them with a special discount price will automatically be subscribed and charged for their renewal orders. Information about the subscription is displayed throughout the checkout process, before any shipping or payment details are entered.
When an order is placed in accordance with a scheduled renewal date for an active subscription, our warehouse teams work as quickly as possible in processing orders to ensure timely delivery of the orders. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. We understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. In these cases, we would always be happy to issue a full refund on any unopened and unused full-sized orders that our customers choose to return in accordance with our Return Policy.
Your feedback will be shared with our team to help us improve our processes and the overall user experience for everyone.
Best,
Team Meridian
I had a very good customer experience…
I had a very good customer experience from meridian grooming. The customer support team helped me a lot to solve the issue I've raised. Thank you meridian. I'm glad to be your customer.
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Kenny,
Thank you for taking the time to leave a review.
We're thrilled to hear that our customer support team was able to assist accordingly and that your concern has been resolved. That’s great!
Thank you for giving Meridian a try!
Best,
Team Meridian
Horrendous quality, don't put them near water!!!!
I'm appalled by the quality of the clippers Meridian supply.
The first clipper I purchased failed after 9 months as the spring inside the clipper head rusted (yes, they are not compatible with water at all).
After a huge battle Meridian replaced them.
My second clipper failed and wouldn't charge despite the lights flashing.
Rather than have another argument I investigated myself and took the clippers apart. The motherboard is located in a black plastic box inside the clippers which is not waterproof. The root cause of my issue is that water ingress (again, keep them away from water) had corroded one of the legs on a microchip on the motherboard!
STAY AWAY IF YOU'RE LOOKING FOR A CLIPPER THAT WILL LAST MORE THAN 5 MINUTES!!!
20. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Sam,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
We strive to create effective, high-quality, waterproof trimmers, and we're sorry to hear that the inside of your trimmer started rusting after nine months of use. Our trimmers are designed for in-shower usage, but we recommend cleaning and drying them with a soft, damp cloth and allowing them to dry thoroughly before storing them after each use to extend their longevity and maintain their performance. If more detailed cleaning is required, the trimmer, trimmer head, and replaceable blade can be dried with a soft, clean towel.
We're sorry that you were disappointed with the replacement process and assistance our customer support team provided. Following our policy, we ask our customers to send us a photo or a video of the defective item so we can make a detailed report of the defect and provide our customers with further assistance.
We appreciate your feedback as it allows us to identify areas for improvement and better serve our customers. We're continuously looking for ways to improve the overall experience for all customers and your feedback will be shared with our product team.
Best,
Team Meridian
My husband and I love our Meridian…
My husband and I love our Meridian Trimmers, we each have our own.
We use it for man scaping and our beards.
We love the ease of use and how well the trimmers perform
16. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Eyal,
Thank you for leaving a review.
We are happy to hear that you and your husband are pleased with the performance of your trimmers.
Thank you for giving Meridian a try.
Best,
Team Meridian
I bought machine five years ago and…
I bought machine five years ago and it’s still running exceptionally well. I recently purchased another one for my son. The new machine came with a body scrub, and both products are fantastic.
21. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Hooman,
Thank you for taking the time to share a review.
We're thrilled to hear that you've been using our Trimmer for five years and that it still works well. It's awesome that you recently purchased another one for your son.
Thank you for giving Meridian a try. Cheers to feeling and looking fresh!
Best,
Team Meridian
Cancel my subscription immediately!
Cancel my subscription immediately!
Just cheating
I just bought a shaver. With what audacity you are charging me a monthly subscription, I did not agree to this in any way, I will request to cancel the subscription immediately
and return the amounts you charged me without my knowledge
I am waiting for confirmation that you have received my request
30. tammikuuta 2025
Vastaus yritykseltä Meridian Grooming
Hello,
Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription service.
Please know that our customers are automatically subscribed and charged for their subscription renewal if they select the subscription option, which provides them with a special price for our products. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered.
When an order is placed in accordance with a scheduled renewal date for an active subscription, our warehouse teams work as quickly as possible in processing orders to ensure timely delivery of the orders. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. We understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. In these cases, we would always be happy to issue a full refund on any unopened and unused full-sized orders that our customers choose to return in accordance with our Return Policy.
Looking further into this, we can see that our customer support team canceled your subscription as soon as you contacted them and provided our Return Policy.
We hope this gets resolved soon. Thank you for your understanding and patience!
Best,
Team Meridian
Vastaus yritykseltä Meridian Grooming
Hi Brad,
Thank you for leaving a review. We're sorry to hear our products did not meet your expectations.
Please chat with us on our Support Page (help.meridiangrooming.com) or email us at customer@meridiangrooming.com if you need additional assistance.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our customer’s experience continuously.
Best,
Team Meridian
4 star gadgets
All my gadgets aren‘t bad, but I have a small problem with the skin of my trimmer. The Travel cases are confortable for the trimmer and other accessoires. My boxershort is really confortable.The gadgets for my hands and feets are really good. I can give a star for the mystery box, but it‘s maybe more for the women.
31. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Luc,
Thank you for leaving a review.
We strive to provide high-quality products and appreciate your insight into their quality and design. We will pass this on to our team as it helps us to continuously improve our products to provide a seamless experience for our customers.
We appreciate your feedback!
Best,
Team Meridian
Major let down.
I bought this unit thinking it would live up to the hype. Yet, it left razor burn as well as pulled hair the way a two dollar razor would. After the job was done you wouldn’t know you used “an expensive, overrated razor”. Stick to the plastic disposable. Just as good a shave with the same outcome.
And, no. It is not the angle or user error (a suggested by manufacturer- see their reply) when it comes to shaving your pubic areas. I know how to shave. Been doing it for years now.
19. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Dave,
Thank you for leaving a review. We’re sorry to hear about your experience and that our Trimmer did not meet your expectations.
For a smooth glide, please angle the Trimmer so that the blade is parallel to the skin. If held directly perpendicular to the skin where the blade edge points towards it, it may cause some of those unpleasant feelings you've experienced.
For instructions on how to use the Trimmer for a great grooming experience, please kindly check our How-To guide: https://www.meridiangrooming.com/how-to/the-trimmer
For additional assistance, questions, or concerns, feel free to email us at customer@meridiangrooming.com and our customer support team would be glad to hear more about your experience and assist further.
Thank you for giving Meridian a try and for your feedback!
Best,
Team Meridian
LOVE IT
I've seen enough scars, clean up enough blood to know when I have some good tremors. I feel safe around these things on my Pee-wee, Herman and R. Kelly.
25. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Emmanuel,
Thank you for leaving a review. We're glad that you're pleased with our products.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Sneaky subscription sign up by stealth not appreciated
The company were helpful and honest after I purchased on Thursday, only to recieve an email the next day announcing it was ‘20% off weekend’. They honoured a refund for the 20% for which I am grateful.
I too think the way subscription services are sneakily added to purchase is not clear enough and not in good spirit.
It should be made clearly evident that the discounted grooming items that are offered after you add the trimmer to your basket are an expensive 2-monthly rolling subscription with a hefty shipping fee, as I mistakenly understood it to be a complimentary gift with first purchase - NOT a subscription. I do t know how I missed this and believe it needs to be far clearer.
I have used subscription grooming services before from companies such as gruum who are very forthright about their subscription set up and I respect them far more for this.
Meridians method seems designed to catch subscriptions by stealth, rather than actively, openly seeking customers to clearly opt in and that is where Meridian could improve. Numerous reviews on trust pilot are reporting dismay at similar experiences so the company would be amiss to continue to ignore this.
18. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi LMac,
Thank you for leaving a review. We're sorry for any inconvenience our subscription service caused you.
Customers who choose the option that provides them with a special discount price will automatically be subscribed and charged for their renewal orders. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered.
We have forwarded your feedback to our customer experience team as it can help us improve our processes and the overall user experience for everyone. Our goal is to ensure that customers are fully aware of the subscription terms before finalizing their orders.
Best,
Team Meridian
best electric razor i’ve ever used and…
best electric razor i’ve ever used and i love fun color
30. joulukuuta 2024
Vastaus yritykseltä Meridian Grooming
Hi there,
Thank you for your feedback.
We're thrilled to know our Trimmer has been the best you've ever used. It's also great that you're pleased with its color.
We appreciate you giving Meridian a try.
Best,
Team Meridian
Vastaus yritykseltä Meridian Grooming
Hi Alex,
Thank you for leaving a review. We're thrilled to hear you're pleased with our Trimmer and how gentle it is on your skin.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Returned as an unwanted Christmas gift
Returned as an unwanted Christmas gift. When dropping off at Royal Mail they made an error in the postcode by adding an additional 2 in the postcode field. A tracked shipping method was used AND the street address and city were correct meaning the item would be delivered as it is an easy issue to resolve. However was told I am only eligible for a 50% refund as I had shipped to the "wrong" address. Company's wonder why they are losing so many sales to Amazon. With business practices such as this I'm not surprised. Spare yourself the financial loss and emotional drama by avoiding this company.
2. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Meridian Grooming
Hi Victor,
Thank you for leaving a review. We're very sorry for the inconvenience you experienced as a result of this process.
To receive a full refund, our customers should follow our return guidelines provided on our website and send their Meridian order to the nearest warehouse. Unfortunately, if the order is shipped to the wrong address and will not be delivered to one of our warehouses, according to our Return and Refund Policy, we are unable to process a full refund. These orders are only eligible for a 50% refund.
We'll forward your feedback to our team as this will help us continuously improve the overall customer experience.
Best,
Team Meridian
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.