Mercury Insurance Arvostelua 

So Far A Terrible Experience and I can’t speak to anyone! I’ve been on hold for 15 Minutes!

The agent I worked with, Veronica, was knowledgeable,helpful,and followed through with communicating status of policy startup.

Following Up from your agents was great. Very helpful over the phone in making various insruance selections and options. thank you.

Terrible experience. Policy cancellation took forever. Then had to wait for refund. Stay away!

Customer service is great

Like the lower premium and better service. My son is Mercury insurance membership.

Customer service was excellence. Tatiana Gutierrez got me exactly what I needed in a way that was knowledgeable and kind. The whole process was very fast.

Easy & Clear

Has most competitive pricing for their insurance products which is why I have used them. However, they have recently messed up their customer service experience, over-relying on AI. I wanted to add homeowner's insurance to my automobile policy during business hours. Their virtual assistant texted me right away asking when a good time to call would be. I said, "right now," and got an immediate phone call. However, I was called by a bot, and after 20 minutes on hold, I gave up. Their hold line is this jazzy tune that becomes annoyingly repetitive after a few minutes--and 20 minutes to make a prospective customer wait? Yeah, that was enough for me to drop them completely.

Agent was wonderful, process was very easy.

Good honest costumer service, everything was explain in detail about the policy that I'm asking!

Worst insurance ever with no regard for accountability and fixing problems. Do not use mercury.
We had mercury for over a decade without any claims made at all. We had $480K in coverage plus dwelling A. Our roof got a bad leak when weather turned to rain at the start of the rainy season. These were heavy rains. We called insurance which was mercury at the time. They sent out an adjuster who saw the damage and mold growing and took pictures and even sent a crew out to dry the area and collect water with machines left in our home. This was the only claim we ever made and we were in good standing with mercury. They denied the claim. We contacted the california dept. Of insurance because we knew they made a bad faith claim. They sent us a threatening letter saying they will drop us if it isnt fixed, to which the dept of insurance told mercury they couldn't do that.
Then continued to send us letters telling us we needed to provide them proof our roof was fixed or they were going to drop us. We did not fix the roof, that was their job, that's why they were paid monthly to take care of obligations that arise, not steal money and then say they won't fix it.
We ended up with another insurance company that cares and they fixed our roof without raising our payment. Ao they fixed mercury's mess to begin with and on top of that they just showed the public that even if you pay them they will not honor a claim for repairs that is rightesously warranted and then will try to threaten you with letters as if we would care. You cant threaten a veteran household. So mercury, be grateful you still have a CEO after all the damage you cause to families and the people you've stolen from under insuramce loopholes.
We will still be looking into suing for damages including grief caused to our autistic son which will absolutely cost way more than just fixing our roof amd doing what was right to begin with. We've documented everything. Thank you for dropping us, it wasn't wise, but we're glad you were dumb enough to do it because someone in your chain of workers thought it was a wise thing to deny a claim, exercise a bad faith claim from your side and then threaten us expecting us to do the job to fix the very issue we pay to insurance to do when the problem arises. Its ok, youre special and don't understand. Seeking damages will be much more profitable for us. Have a good one mercury, ruining more family lives one season at a time nationwide.

Hello,
Mercury In’s. is the best insurance company over all. From their professionalism, efficiency and communication skills. They pretty much made it easy for me and they worked and provided all information on quote. I got a better price on my policy with a lot better coverage. This was the perfect policy, everything was going right.
I appreciated it so much that I referred my mother to Mercury when her h/o policy was going to expire. She acquired H/O insurance through Mercury as well. Again, great coverage for a very fair price. We are happy!
Thank you Mercury for taking good care of us.

I got the best rate for insurance for my two vehicles. I'm so glad I'm with Mercury. The benefits are amazing. Would highly recommend.

Mercury has THE WORST customer service I've ever seen in 54 years of driving as they won't cancel a policy over the phone--it ONLY can be done over a computer or by snail mail or Fax. IF you don't have access to a private computer or FAX machine DO NOT use Mercury.!! I don't have access to a FAX machine or a PC computer and have been trying to get my Renter's policy cancelled since March 23rd 2026.........its now July 27th 2026 and still Mercury hasn't cancelled my policy. 4 CS agents over the phone won't tell you that you must send in your cancellation request using email when originally notifing them in March (2 + months ahead of cancellation date). HORRIBLE customer service at this company..!! Beware and be informed..!!

Agents explained everything well and were a pleasure to talk with!

It was great to have a real human to follow up with. I’m only 50 but I get so tired of the automated systems. There was some miss recorded information on my Carfax and the agent was able to contact underwriting and get it taken care of. She really went the extra mile. An automated system would’ve just looped me to infinity on that one.

Ms. Hicko was great as the agent and explained all the discounts and coverage options for auto, home and umbrella.

Agent was very helpful and informative. Great price for great coverage.