I met with two staff members who provided me with an excellent and personable experience. They referenced my online application and carefully reviewed what discounts could be applied to my plan. I did... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have had a great experience with Mercury insurance reps from the very first conversation to gain a quote. I’ve been in a very seriously stressful situation and was treated with utter respect, dignit... Näytä lisää
Yritys on vastannut
I have been with Catalli (Mercury) for over 35 years, Home, Auto and Umbrella. I have consistently had excellent support and response from the staff at Catalli. It started as Catalli and Sons and st... Näytä lisää
I was trying to do a quote online, and had a couple questions, so I called, but their computer system was down, so they couldn't access my quote. I had to call back the next day. That call went well a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Mercury Insurance
Yrityksen kirjoittama
Since 1962, Mercury Insurance has helped customers protect what matters most with affordable auto insurance and home insurance coverage. We offer car, homeowners, renters, and condo insurance with flexible options and competitive rates, making it easy to bundle policies and save.
Guided by our purpose to help people reduce risk and overcome unexpected events, we focus on delivering reliable protection and responsive support when it matters most. Our teams aim to provide a smooth and efficient claims experience, helping customers recover and move forward with confidence.
Mercury is known for offering affordable rates, customizable policies, and a wide range of discounts, helping customers maximize value without sacrificing coverage. Our financial strength is backed by an A rating from A.M. Best, along with industry recognition for insurance excellence.
Headquartered in Brea, California, Mercury Insurance serves customers across Arizona, California, Florida, Georgia, Illinois, New Jersey, New York, Nevada, Oklahoma, Texas, and Virginia through a network of independent agents, offering personalized guidance and coverage tailored to your needs.
Whether you’re looking for dependable auto insurance or coverage for your home, Mercury Insurance is committed to helping you protect what matters while getting more value for your insurance dollar. Not all products are available in every state.
Guided by our purpose to help people reduce risk and overcome unexpected events, we focus on delivering reliable protection and responsive support when it matters most. Our teams aim to provide a smooth and efficient claims experience, helping customers recover and move forward with confidence.
Mercury is known for offering affordable rates, customizable policies, and a wide range of discounts, helping customers maximize value without sacrificing coverage. Our financial strength is backed by an A rating from A.M. Best, along with industry recognition for insurance excellence.
Headquartered in Brea, California, Mercury Insurance serves customers across Arizona, California, Florida, Georgia, Illinois, New Jersey, New York, Nevada, Oklahoma, Texas, and Virginia through a network of independent agents, offering personalized guidance and coverage tailored to your needs.
Whether you’re looking for dependable auto insurance or coverage for your home, Mercury Insurance is committed to helping you protect what matters while getting more value for your insurance dollar. Not all products are available in every state.
Yhteystiedot
Yhdysvallat
- mercuryinsurance.com
4,4
Erinomainen
495 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Agent was very helpful and informative
Agent was very helpful and informative. Great price for great coverage.
22. heinäkuuta 2026
Easy to do business with
Easy to work with, great follow-up, staff listened and help us get the bundled coverage we needed. Alicia who finalized our application and bound coverage was very efficient. John Dominguez at AIS did a great job setting things in motion for us.
25. heinäkuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Soraya was AWESOME
Soraya was AWESOME! She answered all of my questions and checked in with me. It was an easy decision to switch insurance companies! The price point was great & the customer service was superb! Looking forward to working with Soraya & Mercury. Thank you.
24. heinäkuuta 2026
Vastaus yritykseltä Mercury Insurance
We are so happy to hear about your positive experience with our team! It's wonderful to know that our service made your decision easy and that you found our pricing great. We truly appreciate your kind words and look forward to continuing to work with you.
The rep at AIS was great
The rep at AIS was great, very responsive. Got me good insurance at a fair price.
23. heinäkuuta 2026
Mercury Denial on Technicality
Mercury is my HO-6, condo policy. I had a water claim and Mercury found ever reason to deny my claim, instead of working to help me find coverage to accept my claim. They found a technicality that I started water remediation four days late. There was no additional cost of the claim due to the delay. Mercury just found a way to get out of paying. My neighbor, where the event occurred, was on the exact same timeline as me, and his carrier, State Farm, covered his portion of the claim. I will never buy Mercury Insurance again. They are in it for their shareholders not their policy holders.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mercury Insurance
Brad, thank you for sharing your concerns. We understand your disappointment with the outcome of your claim.
The decision was based on the policy terms and the facts available during the handling of the loss. Your adjuster also attempted to contact you today and left a message to review the decision with you directly.
We understand you disagree with the outcome and with the view that the timing of mitigation affected the claim. We also understand your concern that another carrier may have reached a different decision on your neighbor’s claim. However, each claim is evaluated based on its own policy terms, conditions, and facts.
If you would like to discuss the basis for the denial and the policy provisions applied, your adjuster is the best point of contact.
Thank you again for expressing your concerns.
Frustrating Claims Process
The service from Mercury was disappointing. Although filing my claim was straightforward, I faced major delays in communication afterward. It felt like my inquiries were ignored at times, which added unnecessary stress. I expected better management of the claims process overall.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mercury Insurance
Lashanda, we're sorry to hear about your frustrating experience. Please give our Customer Relations department a call at (800)924-9225 if you would like us to look into this for you.
There was always someone to speak to in…
There was always someone to speak to in order to move my application along the assembly line.
19. heinäkuuta 2026
Cancellation Fees
I prepaid for a year of renters insurance. I bought a home 7 months in and when I called to cancel my renters insurance I was charged a $50 cancellation fee.....even though I prepaid for a year. So they got my year and becuase I cancelled in a year I was billed an additional $50. READ the fineprint! I will never use them again.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mercury Insurance
We appreciate you sharing your experience. There is a cancellation fee if your policy is cancelled within the first term.
Friendly
Friendly, helpful, super easy. I’m very happy I chose Mercury for my rental insurance. My agent was 10/10 customer service!
11. heinäkuuta 2026
Professional and easy to work with
Easy to work with. Gave accurate timelines and followed through. Was able to receive my policy before required date to close on my new purchase.
17. heinäkuuta 2026
Friendly, knowledgable staff
The process to go through all the options of the quote was easy and effective.
After filling out a new quote request online i had some additional questions and called the 800 number. I explained my scenario to the agent and he pointed me in the right direction on the various options right away in a very friendly manner.
20. heinäkuuta 2026
Vastaus yritykseltä Mercury Insurance
We're delighted to hear that our online quote process was easy and effective for you. We appreciate you sharing your positive experience with our agent's friendly and helpful guidance over the phone. We strive to provide excellent service, and your feedback confirms we are on the right track.
They exceeded my expectations
They exceeded my expectations. I highly recommend them.
16. heinäkuuta 2026
Great to work with!
Easy to work with employees had great attitudes and explained everything to me thoroughly
19. heinäkuuta 2026
Responsiveness
When I encounter an issue whether it's on your website or process, your team is readily available and responsive. Problems happen. How your team responds makes all the difference. Good job.
18. heinäkuuta 2026
Fast and easy process best price and…
Fast and easy process best price and only took minutes!
14. heinäkuuta 2026
Saved BIG
The agent, Morno, was excellent. Everything was delivered as promised and we saved a HUGE amount of money over our previous comapny.
14. heinäkuuta 2026
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.