Very poor service from Maxie zoo They got the delivery address wrong, and after waiting a week I still have no dog food and no refund. I was promised a callback on Thursday, but nobody contacted me... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have ordered from Maxi Zoo cat & dog food at least twice over the past few months & will definitly use them again -no issues with purchase or delivery
Yritys on vastannut
I have been using Maxi Zoo for the last 3 years for their dry dogfood. So far I have received excellent service & value for money. I mostly purchase online and the range, value and fast free deliv... Näytä lisää
Yritys on vastannut
Their online system is a disaster. I’ve had multiple orders cancelled, with no email to explain or forewarn, for items still available on the site. I’ve had an order cancelled, then they sent 1 item f... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
Yhteystiedot
3,2
Keskitasoinen
369 arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy!
I consistently buy Royal Canin from Maxi Zoo for our two fussy pedigree cats. The mobile app remembers my previous order making it very easy and delivery is always very quick. Nothing trumps convenience! Highly recommend Maxi Zoo Ireland.
9. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you for leaving your feedback on the service. Delighted to hear of your positive experience.
Hope to see you again soon!
Just can't fault my experience
Just can't fault my experience. I had a small problem with my last order and customer service was without doubt the best I have ever had. It was sorted without question straight away. Wish more companies were like this. 29
29. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
We're so glad to hear that you were satisfied. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!
Efficient and timely service
12. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you!
Excellent service
Excellent service as always from Maxizoo! My order arrived the very next day, faster than expected. Consistently reliable and a pleasure to shop with. Highly recommend!
9. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you for your positive feedback. We are happy to hear that you are satisfied with our service. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!
13 days on & still no delivery
Still no sign of order from 30/10. I keep having to repost on trust pilot as it’s the only way to get a reply from this company. Order number is 1521808736. Please contact me as I have tried to contact & you do not reply. The service is beyond a joke at this stage. It says a lot about this company when the only way to get a response is via posting reviews.
30. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
We are sorry to hear you had this experience with us. We did everything we could so that we can solve your issue and by now it should be solved. I reached out to you in an e-mail regarding this. Feel free to contact us back in an e-mail or via phone 021 601 9483. Thank you.
Poor customer service in Newbridge…
Poor customer service in Newbridge branch. Racist,age discriminatory comments from Irish staff towards foreigners. I use to buy for my pedigree cats, but no longer going to that shop. Business owners should know what they hire cos their business depend on customer and seller.
8. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you for your feedback. We take matters like these very seriously and we would like to understand your experience in more detail to make any improvements.
Please send us an email at online-shopping@maxizoo.ie and include your contact information. We will reach out to you to discuss the details further.
Thank you again for your valuable feedback and support!
I've ordered several times now from…
I've ordered several times now from Maxi Zoo online and its great that they have my regular order saved so I can just reorder as I need too.
6. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
We're so glad to hear that you were satisfied. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!
Went to the waterford store today for…
Went to the waterford store today for aquarium stuff and walked away with nothing and zero help from staff would not use again
6. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
We are sorry to hear about your unsatisfactory experience. We aim for excellence, and it's clear we have an opportunity to improve. If you're willing, please contact us at online-shopping@maxizoo.ie
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you for being our customer and leaving us a wonderful 5-star review!
Having had an order cancelled by Maxi…
Having had an order cancelled by Maxi Zoo with out being informed, i then get a reply to my recent review
Reply from MAXI ZOO IRELAND
3 days ago
We are sorry to hear about your unsatisfactory experience. We would be grateful for the chance to discuss your feedback in more detail. If you're willing, please contact us at ................."
Considering that Maxi Zoo have all my contact details maybe they should be contacting me !
More kite flying trying look concerned for the customer
24. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
We appreciate your honest feedback and are sorry to hear about your unsatisfactory experience. We aim for excellence, and it's clear we have an opportunity to improve. We would be grateful for the chance to discuss your feedback in more detail. If you're willing, please contact us at online-shopping@maxizoo.ie
Great service…
Great experience ordering food for our dog. It even arrived early which was a pleasant surprise. Thanks maxi zool
16. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
We're so glad to hear that you were satisfied. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
So very bad!
I ordered 2 bags of dog food based on Maxizoo deal on 4 October which said delivery would be within 3 business days.
The food never came and I'm away from Sunday so I wouldn't be able to access the delivery, apart from being out of the dog food! I eventually managed to get to talk to a member of staff and explained that I needed this food immediately. I was told they'd call me back. I told them that I needed a response with a solution as I was going away on Sunday. I offered to collect the same bags from a local Maxizoo but they wouldn't permit this.
After no call back, I called them back that afternoon to be told that there's nothing that they can do. Because they can't ensure delivery, they have now cancelled my order and offered me a 10 euro voucher. I asked if I could at least use this voucher in a maxizoo store as I cannot trust their online service and the guys told me, no!
Seemingly there was a 'technical' issue with their orders..last week when they took my money but never bothered to notify or refund me!
Absolutely disgraceful service and absolutely disgraceful attempt at a resolution. I won't shop here again. Anyone reading this, learn from my experience.
Day 2 of this shambles
The next day I come home that evening to discover that after everything, they had delivered my package today! After telling me yesterday this was NOT possible!
In the meantime, we had no option to order from another site so we went out and bought another 14kg bag for €94.
I am so cross with how Maxizoo has handled this. And then they email me to tell me they're happy this was resolved!
I have no words for the complete shambles and the utter lack of accountability from Maxizoo to resolve this yesterday and then to communicate that they had actually sent it.
Beyond frustrating!
11. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you for your feedback. We have contacted you regarding your issue and we believe that we have successfully resolved your case.
If there is anything further we can assist you with, please feel free to let us know.
Good quality products
Fast, reliable, a very good product range. All you need to mind your pet.
4. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.
Easy online ordering and fast delivery
Easy online ordering and fast delivery! Would recommend.
19. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
We're so glad to hear that you were satisfied. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!
The friendly and helpful staff who went…
The friendly and helpful staff who went above and beyond. Nothing was too much trouble for them. The best staff I have ever meet.
21. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you for leaving your feedback on the service. Delighted to hear of your positive experience.
Hope to see you again soon!
Great choices and great service
Great choices and great service
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
We’re delighted to know that our team exceeded your expectations! Your kind words mean the world to us!
Vastaus yritykseltä MAXI ZOO IRELAND
We’re grateful that you took the time to leave us a review. Thanks a lot!
Very happy with the reliable and fast…
Very happy with the reliable and fast delivery every month or so . Dogs love the select gold food. Don’t go to the shop often but when I do it’s the coolock store and the staff are always helpful
11. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you for being our customer and leaving us a wonderful 5-star review!
Easy to order
Easy to order. Good value. Reliable delivery and good products.
7. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you for leaving your feedback on the service. Delighted to hear of your positive experience!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.