Very poor service from Maxie zoo They got the delivery address wrong, and after waiting a week I still have no dog food and no refund. I was promised a callback on Thursday, but nobody contacted me... Näytä lisää
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Very poor service from Maxie zoo They got the delivery address wrong, and after waiting a week I still have no dog food and no refund. I was promised a callback on Thursday, but nobody contacted me... Näytä lisää
Yritys on vastannut
I have ordered from Maxi Zoo cat & dog food at least twice over the past few months & will definitly use them again -no issues with purchase or delivery
Yritys on vastannut
I have been using Maxi Zoo for the last 3 years for their dry dogfood. So far I have received excellent service & value for money. I mostly purchase online and the range, value and fast free deliv... Näytä lisää
Yritys on vastannut
Their online system is a disaster. I’ve had multiple orders cancelled, with no email to explain or forewarn, for items still available on the site. I’ve had an order cancelled, then they sent 1 item f... Näytä lisää
Yritys on vastannut
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
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I consistently buy Royal Canin from Maxi Zoo for our two fussy pedigree cats. The mobile app remembers my previous order making it very easy and delivery is always very quick. Nothing trumps convenience! Highly recommend Maxi Zoo Ireland.

Vastaus yritykseltä MAXI ZOO IRELAND
Just can't fault my experience. I had a small problem with my last order and customer service was without doubt the best I have ever had. It was sorted without question straight away. Wish more companies were like this. 29

Vastaus yritykseltä MAXI ZOO IRELAND

Vastaus yritykseltä MAXI ZOO IRELAND
Excellent service as always from Maxizoo! My order arrived the very next day, faster than expected. Consistently reliable and a pleasure to shop with. Highly recommend!

Vastaus yritykseltä MAXI ZOO IRELAND
Still no sign of order from 30/10. I keep having to repost on trust pilot as it’s the only way to get a reply from this company. Order number is 1521808736. Please contact me as I have tried to contact & you do not reply. The service is beyond a joke at this stage. It says a lot about this company when the only way to get a response is via posting reviews.

Vastaus yritykseltä MAXI ZOO IRELAND
Poor customer service in Newbridge branch. Racist,age discriminatory comments from Irish staff towards foreigners. I use to buy for my pedigree cats, but no longer going to that shop. Business owners should know what they hire cos their business depend on customer and seller.

Vastaus yritykseltä MAXI ZOO IRELAND
I've ordered several times now from Maxi Zoo online and its great that they have my regular order saved so I can just reorder as I need too.

Vastaus yritykseltä MAXI ZOO IRELAND
Went to the waterford store today for aquarium stuff and walked away with nothing and zero help from staff would not use again

Vastaus yritykseltä MAXI ZOO IRELAND

Vastaus yritykseltä MAXI ZOO IRELAND
Having had an order cancelled by Maxi Zoo with out being informed, i then get a reply to my recent review
Reply from MAXI ZOO IRELAND
3 days ago
We are sorry to hear about your unsatisfactory experience. We would be grateful for the chance to discuss your feedback in more detail. If you're willing, please contact us at ................."
Considering that Maxi Zoo have all my contact details maybe they should be contacting me !
More kite flying trying look concerned for the customer

Vastaus yritykseltä MAXI ZOO IRELAND
Great experience ordering food for our dog. It even arrived early which was a pleasant surprise. Thanks maxi zool

Vastaus yritykseltä MAXI ZOO IRELAND

Vastaus yritykseltä MAXI ZOO IRELAND
I ordered 2 bags of dog food based on Maxizoo deal on 4 October which said delivery would be within 3 business days.
The food never came and I'm away from Sunday so I wouldn't be able to access the delivery, apart from being out of the dog food! I eventually managed to get to talk to a member of staff and explained that I needed this food immediately. I was told they'd call me back. I told them that I needed a response with a solution as I was going away on Sunday. I offered to collect the same bags from a local Maxizoo but they wouldn't permit this.
After no call back, I called them back that afternoon to be told that there's nothing that they can do. Because they can't ensure delivery, they have now cancelled my order and offered me a 10 euro voucher. I asked if I could at least use this voucher in a maxizoo store as I cannot trust their online service and the guys told me, no!
Seemingly there was a 'technical' issue with their orders..last week when they took my money but never bothered to notify or refund me!
Absolutely disgraceful service and absolutely disgraceful attempt at a resolution. I won't shop here again. Anyone reading this, learn from my experience.
Day 2 of this shambles
The next day I come home that evening to discover that after everything, they had delivered my package today! After telling me yesterday this was NOT possible!
In the meantime, we had no option to order from another site so we went out and bought another 14kg bag for €94.
I am so cross with how Maxizoo has handled this. And then they email me to tell me they're happy this was resolved!
I have no words for the complete shambles and the utter lack of accountability from Maxizoo to resolve this yesterday and then to communicate that they had actually sent it.
Beyond frustrating!

Vastaus yritykseltä MAXI ZOO IRELAND
Fast, reliable, a very good product range. All you need to mind your pet.

Vastaus yritykseltä MAXI ZOO IRELAND
Easy online ordering and fast delivery! Would recommend.

Vastaus yritykseltä MAXI ZOO IRELAND
The friendly and helpful staff who went above and beyond. Nothing was too much trouble for them. The best staff I have ever meet.

Vastaus yritykseltä MAXI ZOO IRELAND
Great choices and great service

Vastaus yritykseltä MAXI ZOO IRELAND

Vastaus yritykseltä MAXI ZOO IRELAND
Very happy with the reliable and fast delivery every month or so . Dogs love the select gold food. Don’t go to the shop often but when I do it’s the coolock store and the staff are always helpful

Vastaus yritykseltä MAXI ZOO IRELAND
Easy to order. Good value. Reliable delivery and good products.

Vastaus yritykseltä MAXI ZOO IRELAND
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