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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Very poor service from Maxie zoo They got the delivery address wrong, and after waiting a week I still have no dog food and no refund. I was promised a callback on Thursday, but nobody contacted me... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I have ordered from Maxi Zoo cat & dog food at least twice over the past few months & will definitly use them again -no issues with purchase or delivery

Yritys on vastannut

Saanut 5/5 tähteä

I have been using Maxi Zoo for the last 3 years for their dry dogfood. So far I have received excellent service & value for money. I mostly purchase online and the range, value and fast free deliv... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Their online system is a disaster. I’ve had multiple orders cancelled, with no email to explain or forewarn, for items still available on the site. I’ve had an order cancelled, then they sent 1 item f... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Eläimet & Lemmikit

Yrityksen kirjoittama

Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.


Yhteystiedot

3,2

Keskitasoinen

TrustScore 3/5 tähteä

369 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 98 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Easy and quick

My second order online, done and delivered next day. Great service and customer service. Finally something which work properly. Great, thank you

1. heinäkuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

We're so glad to hear that you were satisfied. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!

Saanut 5/5 tähteä

Cat food delivered in 3 days via DPD

Credit where due; ordered cat food that was delivered to door in 3 working days. The fact that they ship from Ireland (and not from NL like zooplus.ie), and the fact they use a good logistics partner in DPD (and not the clowns at GLS) meant for an all round excellent ordering experience. Have found a new home for my monthly catfood orders 👍

30. kesäkuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you for being our customer and leaving us a wonderful 5-star review!

Saanut 5/5 tähteä

Easy Order, Rapid Delivery, Great Customer Service

Maxi Zoo have been excellent, I ordered the wrong thing and even after a few weeks, they accepted the return, credited the cost back to my account within a few days.
I reordered and the correct items arrived within a couple of days.
Delighted with the friendly and helpful customer service.
Add to that, the dog food we usually buy (Wilderness Senior) really suits our dog, his gut health has improved massively and he loves it.

24. kesäkuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.

Saanut 5/5 tähteä

Have only used them twice but their…

Have only used them twice but their service is great and fast delivery highly recommend. Also what I like is they don’t use massive boxes which sometimes totally unnecessary instead they take pouches out of original box so it all fits in nicely. Highly recommend

26. kesäkuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

We’re delighted to know that our team exceeded your expectations! Your kind words mean the world to us. We’ll pass along your compliments to our team.

Saanut 1/5 tähteä

Retail store or staff conversation zone

These clearly must not need customers. Was in the waterford store awhile ago and staff are more intersted in talking to eachother rather than serve customers. Shocking behaviour.. will not return!

30. kesäkuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you for your feedback. In order to investigate the matter further, we kindly ask you to provide us with the exact time, date and your contact details.

Please send this information via email to the following address: online-shopping@maxizoo.ie.

Thank you for your cooperation.

Saanut 5/5 tähteä

Excellent customer service

I have been a customer of Maxi Zoo Cork stores since they first came to Cork 18 years ago. The Midleton store is well run, customer service is customer focused and there seems to be a good team atmosphere. Recently I had a very positive experience with practical advice and product info from Philip - much appreciated. Thank you again Philip 😊🐾

28. kesäkuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you for leaving your feedback on the service. Delighted to hear of your positive experience.
Hope to see you again soon!

Saanut 5/5 tähteä

I’m happy for Maxi zoo

I’m happy for Maxi zoo. Delivery fast max 2days i have to wait. I can found everything for my cat. Good deals every month.

25. kesäkuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you for being our customer and leaving us a wonderful 5-star review!

Saanut 1/5 tähteä

Avoid and go with any alternatives in…

Avoid and go with any alternatives in relation to online orders. Waste of time.

25. kesäkuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you very much for your feedback. Could you please reach out to us at online-shopping@maxizoo.ie and reference your Trustpilot review? This will allow us to address your concern as quickly as possible.
We truly appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.

Saanut 1/5 tähteä

I always go Maxi Zoo and stuff are…

I always go Maxi Zoo and stuff are friendly & helpful.

However, went today and ask a lady ( middle age blonde hair ) while she was chatting with other staff!
I asked.. ‘excuse me, what day you usually get delivery of aquarium fish?’

She replied angrily shouting on me !! ‘ you see I am talking and you interpreting?’

I was very surprised how rude she could be with customer enquiries where customer service should be the priority!!!

I will never go to Maxi Zoo in Belgard again. 💯

18. kesäkuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you for your feedback. In order to investigate the matter further, we kindly ask you to provide us with the exact time, date and your contact details.

Please send this information via email to the following address: online-shopping@maxizoo.ie.

Thank you for your cooperation.

Saanut 5/5 tähteä

fast efficient service

fast efficient service - my dpd driver is always so friendly and I love the tracking and predict time

23. toukokuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

We're so glad to hear that you were satisfied. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!

Saanut 2/5 tähteä

Bad shipping service

Ordered online on a Wednesday, said it would be delivered in 2 working days. It is almost 5 pm and the order is still on the DPD depot and is not going to be delivered because the shipping label was missing details. Monday it is a bank holiday and so my dog will only received his food on Tuesday!!!! I provided the right address still they did the shipping label wrong!!!!!!

30. toukokuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you for your feedback.
According to our system, a customer service representative has already taken over your case and it is currently being processed.
Please feel free to contact us if you have any further questions.

Saanut 1/5 tähteä

My appointment was canceled just a few…

My appointment was canceled just a few minutes before arriving time. Very disappointed and looks not professional at all.

30. toukokuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you for your feedback. In order to investigate the matter further, we kindly ask you to provide us with the exact time, the specific store location and your contact details.

Please send this information via email to the following address: online-shopping@maxizoo.ie.

Thank you for your cooperation.

Saanut 1/5 tähteä

Muppets

Placed an order on the 20th May contacted them on the 23rd may to see how long my delivery would take response was your order is on its way ..its the 26th now and no order but i did get two emails one telling me an item was out of stock and the other saying the order will arrive in one to two working days which will make it around the 28th for delivery ...so much for 1 to 3 days delivery even do its based in Ireland..DPD Tracking is saying the package only hit head office today its luck my dog has not starved to death

20. toukokuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you very much for your feedback. Could you please reach out to us at online-shopping@maxizoo.ie and reference your Trustpilot review? This will allow us to address your concern as quickly as possible.
We truly appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.

Saanut 1/5 tähteä

A 5 year old would pack the order better

Received 24 cans of select gold kitten food today
All loose cans and some damaged
Not packed in fill cases
Also got cans of other kitten food substituted
Maxi zoo..You just lost a customer who has 7 cats and spends a lot of money

26. toukokuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you for providing your feedback. We are very sorry to hear about your experience. According to our records, you have already contacted our customer service team, who have requested further details regarding your complaint. To resolve your case as quickly and efficiently as possible, we kindly ask for your cooperation. Thank you.

Saanut 5/5 tähteä

A great place to shop for your pet.

Ever since I adopted my cat, MaxiZoo in Midleton has been my goto place because they are always helpful, friendly and professional.
Their online shop is good as well and the one time an order was incomplete, they resolved it quickly and without fuss.

10. toukokuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

We're so glad to hear that you were satisfied. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!

Saanut 5/5 tähteä

Great value dog food and quick delivery…

Great value dog food and quick delivery time.

20. huhtikuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

We're so glad to hear that you were satisfied. Your feedback is a great encouragement to us. We look forward to serving you again!

Saanut 5/5 tähteä

Best in store experience yet! Thanks everyone and Ger!

Today I had the most wonderful kindest experience in the Dundalk store that I have ever had in any store. I took my three young boys(6,5&2) in to buy dog food. They are curious and love the fish and are busy boys. Everyone we met today were friendly, kind and helpful. Then we met Ger who I asked for advice about a dog bed. He had an abundance of knowledge and took such patience with my distraction keeping an eye on my boys. Nothing was a hassle for him. He took our items to the till and waited for the boys to finish looking at the fish and served me and even took our items to the car. I left my bank card in the machine as the 2 year old made a runner!! and Ger even came back out of the shop to hand it back to me in person. Employee of the month / year is what he needs. Never have I had such a kind, patient and understanding experience. Thank you Ger! A true gentleman! Cherish this employee, he is what every company wants as the face of their products/service.

26. huhtikuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you for your feedback! We are happy to hear you have had such a great experience. We are forwarding your praise to the Dundalk store and to Ger. We look forward to serving you again.

Saanut 5/5 tähteä

I was in maxi zoo ashbourne

I was in maxi zoo ashbourne, i am very please with the service here! When i enterd the store I was approached with a friendly smile and a hello, I was looking for some dog food for my new puppy. When I went to the till I was served by a lovely staff member named ellen, she is very knowledgeable and is a great worker, I would definitely recommend this store. Thank you for your amazing service.

18. huhtikuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

We're so glad to hear that you were satisfied. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!

Saanut 1/5 tähteä

Staff is extremely unfriendly and not interested in their job

Staff is extremely unfriendly. Sitting bored with their plastic, disgusting fingernails,playing with their handies at the till and don't have any clue of what they are doing there.
They have absolutely no idea and no experience regarding pets. I always buy there small animal stuff, the packages are often damaged and open, which is extremely unhygienic for the animals and they don't give a sh***...Trust is nearly gone, I checked out some online shops and I started ordering things there...HEY!!! There are more animals existing in this country than dogs...and dogs....!!!!!

16. huhtikuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you for your feedback. In order to investigate the matter further, we kindly ask you to provide us with the exact time, the specific store location and your contact details.

Please send this information via email to the following address: online-shopping@maxizoo.ie.

Thank you for your cooperation.

Saanut 5/5 tähteä

Really good delivery service.

Really good delivery service.

14. maaliskuuta 2025
Oma-aloitteinen arvostelu
MAXI ZOO IRELAND-logo

Vastaus yritykseltä MAXI ZOO IRELAND

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

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