Very poor service from Maxie zoo They got the delivery address wrong, and after waiting a week I still have no dog food and no refund. I was promised a callback on Thursday, but nobody contacted me... Näytä lisää
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I have ordered from Maxi Zoo cat & dog food at least twice over the past few months & will definitly use them again -no issues with purchase or delivery
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I have been using Maxi Zoo for the last 3 years for their dry dogfood. So far I have received excellent service & value for money. I mostly purchase online and the range, value and fast free deliv... Näytä lisää
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Their online system is a disaster. I’ve had multiple orders cancelled, with no email to explain or forewarn, for items still available on the site. I’ve had an order cancelled, then they sent 1 item f... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
Yhteystiedot
3,2
Keskitasoinen
369 arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent products at reasonable…
Excellent products at reasonable prices. Delivery can arrive 24 hours after ordering before 12. The website is beautifully done and easy to navigate. I have ordered from them 3 times so far in the last 3 weeks and will continue to buy from here.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you very much for your kind feedback!
We are delighted to hear that you are satisfied with both our products and prices, as well as with our fast delivery service. It’s great to know that you find our website easy to navigate and visually appealing.
We look forward to serving you again in the future.
We wish you a Merry Christmas!
Maxi Zoo Service
Unacceptable
I have just received another email stating my order has been cancelled as the items are ‘out of stock’ yet when i go online i have the option to purchase said ‘out of stock’ items. This is my 3rd order since 28.11.2025 that has been cancelled due to items being sold that are not in stock. I now have to wait 5 - 7 days for a refund. I will never purchase another item from this company online.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you for your feedback.
We’ve located your ticket and have already replied to you via email. During the Christmas period, we’re currently experiencing a higher-than-usual volume of inquiries, which may lead to slightly longer response times.
We truly appreciate your patience and understanding, and we sincerely apologise for any inconvenience this may have caused. Please don’t hesitate to reach out if you need any further assistance, we’re happy to help.
Very pleased with food I got
Very pleased with food I got. My dogs love Lillys Kitchen. Good price. Fast delivery.
14. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Thank you for your positive feedback! We are happy to hear that you are please with Lily's Kitchen. If you have any question, let us know.
Not my first order online.but still…
Not my first order online.but still great service. Very quick delivery. And in my order a lovley xmas unexpected surprise for my dog and cat.cannot fault at all.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you!
I'm extremely disappointed with the way…
Ticket number 1772271
7th Jan update: after over a month from the original complaint and a number of follow-ups, the replacement arrived today.
I'm extremely disappointed with the way the order was packed and delivered, and my subsequent complaint handled so far.
The bag of dry dog food was delivered open with the food loose in the box, the box was also not sealed properly and the courier spilled the loose food all the way from his van to my door.
I don't know how much food was lost during transport and I wanted the food in the bag for freshness.
I contacted Maxi Zoo Customer Care team and after an initial quick response that a replacement shipment has been organized, I haven't heard back. That response was 2 weeks ago, I followed up twice with no further contact from the shop.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Hi Anna,
Thank you for taking the time to update your review and for providing such detailed feedback. We are very sorry to hear about your experience and understand how disappointing this situation must have been. Receiving a delivery in this condition is absolutely not the standard we aim to provide, and we sincerely apologise for the packaging issues, the loss of product, and the delay in resolving your complaint.
We are also sorry that communication fell short after the initial response regarding your replacement, particularly given the time you had already been waiting. This is something we take very seriously, and your feedback has been shared with the relevant teams so we can address both the packing process and our follow‑up procedures.
If there is anything further we can do to assist you, or if you would like us to review your case again, please don’t hesitate to contact our Customer Care team directly, quoting ticket number 1772271. We truly regret the frustration caused and appreciate you bringing this to our attention.
Kind regards,
Your Maxi Zoo Customer Service
ordered and paid felix cat food sun…
ordered and paid felix cat food sun 7/12 cancelled out of stock 9/12 7dys for a refund ridiculous
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear Linda,
Thank you for sharing your feedback. We’re very sorry for the inconvenience caused by the cancellation and the delay in refund processing — we completely understand how frustrating this must be.
Please rest assured that your refund has been requested and will be credited back to your original payment method shortly. We are also reviewing our processes to ensure greater transparency and faster resolution in the future.
Thank you for bringing this to our attention — your feedback is invaluable in helping us improve. If you have any further questions, please feel free to reach out to our customer service team.
Kind regards,
The Maxi Zoo Team
First and Last Order – Terrible Experience
I placed an order on Black Friday. The website stated that delivery would take 1–3 days. A small part of my order arrived only after two weeks, while the main part never came at all. Another week later, I found out through customer support that the filler I ordered was out of stock, and they had no intention of delivering it. On top of that, there’s a delay with the refund. As a result, I’m left without the litter I urgently need for my 2 cats, and without my money. This was my first order — and definitely my last.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear Arina,
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. We completely understand how frustrating it must be to wait so long for your order, only to find out that part of it was unavailable and the refund delayed. This is not the level of service we aim to provide.
Please rest assured that your refund is being processed and will be credited back to your original payment method shortly. We are also reviewing our internal processes to improve stock accuracy and communication, so situations like this do not happen again.
Your feedback is invaluable in helping us improve, and we sincerely apologise for the inconvenience caused. If you need any further assistance, please feel free to reach out to our customer service team directly.
Kind regards,
The Maxi Zoo Team
No problems
The website is easy to use and the budgie bath I ordered is perfect.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear Fiona,
Thank you so much for your review! We’re delighted to hear that you found our website easy to use and that the budgie bath is perfect for your feathered friend.
If you ever need any assistance or have questions about our products, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Maxi Zoo Team
Maxi Zoo charge €25 more for 10kg Royal…
Maxi Zoo charge €25 more for 10kg Royal Canin dry cat food V a family owned petshop with delivery.
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear CEEMU,
Thank you for sharing your feedback. We understand that price differences can be frustrating, and we appreciate you bringing this to our attention.
Our pricing reflects several factors, including supplier costs, logistics, and the services we provide, such as nationwide delivery and customer support. However, we always aim to offer competitive prices and regularly run promotions to give our customers the best value possible.
We’ll review your comment internally to see where improvements can be made. In the meantime, please feel free to reach out to our customer service team if you have any questions or need assistance with future orders.
Thank you again for your feedback — it helps us improve.
Kind regards,
The Maxi Zoo Team
Update on review
So wrote bad review few days ago it still hasn't been resolved fully they redelivered one of missing items however the next missing items haven't been delivered after them reordering it wasn't done for 2 bags of cat litter I requested a refund for them as this is going on since 26 nov! This hasn't been done either as no email confirming it sick of ringing about it now
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear Samantha,
Thank you for sharing your feedback with us. We’re very sorry to hear about your experience and understand how frustrating this must have been. Please know that we take your comments seriously and are reviewing the situation internally to ensure it’s resolved and to prevent similar issues in the future.
Your feedback is invaluable in helping us improve, and we truly appreciate you taking the time to let us know. If you need any further assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
The Maxi Zoo Team
Innacurate proccesing/delivery times
I placed an order:1528266111 on the 2nd of December specifically because the website clearly states delivery within 1–3 days. I am under time pressure, so this was the deciding factor in choosing to order from Maxizoo. However, it is now Friday the 5th, and the order has still not been dispatched.
Every time I contact customer service, I receive different information. I urgently need this order to arrive by the 10th of December as I will be going on holidays, and at this stage I have no confidence that it will arrive on time.
It is extremely disappointing when companies are not transparent about processing and dispatch times, especially when customers depend on accurate delivery information to make purchasing decisions. I genuinely hope someone can review this issue urgently.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear Gintare,
Thank you for sharing your feedback, and I’m truly sorry for the frustration this delay has caused. We understand how important timely delivery is, especially when you’re under time pressure, and I completely appreciate your disappointment.
Unfortunately, due to an unexpectedly high volume of orders during this period, dispatch times have been longer than usual. This is not the experience we want for our customers, and we’re actively working to improve transparency and speed in our processing times.
I’ve reviewed your order and will make sure it is prioritised so it arrives as quickly as possible. If you’d like, please reach out to our customer service team directly so we can provide you with the latest tracking details and confirm the timeline.
Thank you again for bringing this to our attention — your feedback helps us improve.
Kind regards,
The Maxi Zoo Team
It is a HORRIBLE E-COMMERCE
It is a HORRIBLE E-COMMERCE. We ordered some food for our pets, around 500 euros of food, and they took 15 to gives us a position. YES 12 DAYS WITHOUT GIVEN A POSITION about the food. At the first we received a notification informing that some itens of our order "could be partially cancel". The purchase was on the 22/11 and this notification was on the 28/11 (ALREADY AFTER THE 3 DAYS DELIVERY). After that, we contacted the customer service and they informed us that "the order was cancel and we should wait for refound". Cool beans! Two days after, another notification from the MaxiZoo informing us that, AGAIN, "some items going to be partially cancel". We contacted them through email on the 02/12 and nothing. We call on the 03/12 (detail the customer service only work between 12 and 16) and they still don't know what happened. In the end of the 03/12 day, we contacted again and they cancel AGAIN the order, but told us to wait until tomorrow to contact again to see what happened. NEVER, PLEASE, NEVER BY ONLINE FROM THIS PLACE.
Still without any solution. This is a joke
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear Tiago,
I’m truly sorry for the experience you’ve had and the frustration caused by the delays and unclear communication. This is absolutely not the level of service we aim to provide, and I completely understand how disappointing this must have been for you.
Unfortunately, we experienced a technical outage that led to significant delays and confusion in processing orders and sending notifications. We are actively reviewing our processes to ensure clearer and more consistent communication in the future.
If you still need assistance with your order or refund, please reply to this message or contact us directly, and I will personally make sure your case is prioritised.
Thank you for sharing your feedback — it is extremely valuable and will help us improve.
Kind regards,
Martin
Maxi Zoo Customer Service
Great offer and prompt delivery.
Great offer and prompt delivery.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Hi D Croghan,
Thank you so much for your 5-star review! We’re delighted to hear that you enjoyed our great offer and that your order was delivered promptly.
Your feedback means a lot to us, and we look forward to serving you again soon!
Kind regards,
The Maxi Zoo Team
Reliable and quick
I’ve made multiple online orders for cat food. They are always very quick to arrive. 1 time (over 3 years) the wrong flavour was delivered and the team were so helpful and friendly and sorted the issue out really quickly. So I find them very reliable.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Hi Rachel,
Thank you so much for your wonderful review! We’re delighted to hear that your orders have consistently arrived quickly and that our team was able to resolve the issue promptly when it occurred.
Your trust and loyalty over the years mean a lot to us, and we’re thrilled to know you find us reliable. If you ever need assistance in the future, please don’t hesitate to reach out — we’re always happy to help!
Kind regards,
The Maxi Zoo Team
took orders giving 30% discount
While very disappointed with what happened- to be fair they have tried to correct.
Original post: took orders giving 30% discount, when every store was offering discounts (being Black Friday week). And then they can not fulfill the order. Told about one item last week and other this morning- when all sales are over. Never order from them again.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear Frances,
Thank you for updating your review and acknowledging our efforts to correct the situation. We truly regret the disappointment caused by the initial experience, especially during such an important shopping period like Black Friday.
We understand how frustrating it must have been to face cancellations after placing your order with confidence. Please know that we are actively reviewing our processes to ensure clearer communication and better stock management in the future, so situations like this do not happen again.
Your feedback is invaluable to us, and we appreciate you giving us the opportunity to improve. If there is anything further we can do to assist you, please don’t hesitate to reach out to us at online-shopping@maxizoo.ie.
Kind regards,
The Maxi Zoo Team
Sold out items
Every time I order online I get a message saying some of the items are sold out. Moreover, in the last period it is taking too much time to receive the parcel (I did the order one week ago and still no info about shipping).
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear Claudia,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with stock availability and the delay in receiving your order. We completely understand how frustrating this must be, and this is not the experience we want for our customers.
Your comments are very important to us, and we’re working hard to improve both stock accuracy and delivery times to ensure a smoother shopping experience in the future.
Thank you for bringing this to our attention – we truly appreciate your patience and understanding.
Kind regards,
Martin
Maxi Zoo Customer Service
For this particular delivery it’s a 5…
For this particular delivery it’s a 5 star service. Usually they’re very slow.
Good range of products, some of them very different from the others.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear Nick,
Thank you so much for your positive feedback! We’re delighted to hear that this delivery met your expectations. We also appreciate your honesty about past experiences – your comments help us improve.
We’re continuously working on speeding up our service while maintaining the wide range of products you enjoy. Thank you for being a valued customer!
Kind regards,
Martin
Maxi Zoo Customer Service
Great store
Great store, everything was delivered quickly and well packed. I'll be ordering more from this store, my pet is thrilled with the delicious stuff.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear Serhii,
Thank you for your email. This is Martin from Maxi Zoo Customer Service and I will be assisting you today.
We truly appreciate your review! It’s wonderful to hear that everything was delivered quickly and well packed, and that your pet is enjoying the delicious treats.
Your feedback means a lot to us, and we look forward to serving you again soon. If you ever need assistance or have any questions, please don’t hesitate to reach out.
Kind regards,
Martin
Maxi Zoo Customer Service
Issue with delivery been stolen…but
Had an issue with delivery been stolen not maxi zoos issue yet a very nice girl Leticia arranged for a full refund was not expecting that. Now all they have to do is stock 10kg bags like zooplus!
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
Dear Carol,
We truly appreciate your review and your kind words about Leticia’s support. We’re glad she was able to assist you with a full refund in such a challenging situation.
Your suggestion regarding 10kg bags is very valuable to us. We will share this feedback with our product team for consideration, as we are always looking for ways to improve our range and meet customer needs.
Thank you for being a valued customer, and we look forward to serving you again soon. If you need any assistance, please don’t hesitate to reach out.
Kind regards,
Martin
Maxi Zoo Customer Service
Utter scammers
Utter scammers, give a black friday 30% discount and then cancel all orders saying items are out of stock but yet I can go on to their website and order the goods at full price, they had no problem taking my money straight away but to refund it is 5-7 days. I have been a loyal Maxi Zoo customer for years. Never again will I order from them.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä MAXI ZOO IRELAND
We’re truly sorry to hear about your experience, and we completely understand how disappointing this must have been, especially after being a loyal Maxi Zoo customer for so long. This is not the experience we want for our customers.
Please reach out to us directly at online-shopping@maxizoo.ie or by phone at +35 321 601 94 83, so we can look into your order and make things right for you as quickly as possible.
Thank you for bringing this to our attention – we appreciate your feedback and the opportunity to resolve this.
Kind regards,
Martin
Your Maxi Zoo Customer Service
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