easy ordering and the most beautiful products the material is perfection with stretch that doesnt bag snaps right back ..have ordered many tops and a dress all black jersey and are exquisite even aft... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered a dress & two tops about 3 weeks ago. One of the tops appears to have been shipped a few days after the order was placed, but I never received it. The USPS tracking number provided says US... Näytä lisää
Great quality clothing that is well thought out, interesting designs, has an edge, and gives back by partnership with an NGO to help girls in poverty. It is ethical, sustainable and the clothes are go... Näytä lisää
My order got lost somehow in transit and never got delivered. The customer service rep I was in contact with went above and beyond and truly spent a lot of time investigating while emailing me daily... Näytä lisää
4,2
Hyvä
277 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 52 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Never shipped
Purchased some items for a desination wedding. One dress arrived as per their website of 7-10 working days. One month later and they cannot produce the other shipment. Even before production they would not cancel the order. Their last email said it would be shipped no later than September 5th, but still has not been shipped. Repsonses come from a virtual assistant. Their clothes look fabulous online, but if you cannot actually receive them, it's just for show.
16. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We’re very sorry to hear about your experience, especially given the importance of your order for a destination wedding. We completely understand how disappointing and frustrating this delay has been.
Your order should not have been delayed beyond the timeline we committed to, and we regret that our communication so far has not met your expectations.
We truly appreciate your patience and the chance to make this right. Please reach out to support@marcellanyc.com if you need more assistance. A member of our team will be happy to help you along the way!
Take care,
Team Marcella
new customer discount
As a new customer I signed up for a 15% discount.
Unfortunately the code I was given did not work.
I reached out to customer service and several days later I received an apology with a new discount code, which also didn’t work.
I am somewhat leery of ordering from this company at all based on my experience so far.
So @ a week later customer service reached out to me and offered to manually discount my 15%.
I ordered and received my sweater and I am glad I did. It is a unique look. It is made with a very heavy yarn which will keep me warm on the coldest days
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We’re so sorry for the trouble you’ve had with your welcome discount. That’s not the smooth first experience we want for our new customers, and we understand your hesitation.
We’d love the chance to fix this for you right away. Please send us an email at Support@marcellanyc.com and we will help you.
Thank you again for bringing this to our attention — we appreciate your feedback and the opportunity to earn your trust.
Take care,
Team Marcella
Horrible Experience. Ordered a dress 100000538543 on 13 Aug…
Ordered a dress 100000538543 on 13 Aug and has never shipped. Only automated response when contacting customer service. Horrible experience!!
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We’re very sorry for the stress this order caused. We understand how frustrating it must have been to feel stuck with only automated replies while waiting for your dress.
Looking into your order, we can confirm that it has now been delivered. We’re glad it arrived, but we regret that the process was not as smooth and reassuring as it should have been.
Thank you for sharing your experience — your feedback helps us improve our communication so future orders are clearer and more seamless.
Take care,
Team Marcella
Absolutely love the clothing and had a…
Absolutely love the clothing and had a great experience with customer service. I really love this company and will be purchasing more items!
23. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for your kind words! We’re thrilled to hear that you love our clothing and had a great experience with our customer service. It means the world to us, and we can’t wait to see you again for your next purchase!
Team Marcella
Fitcella is a scam !! Beware.
They took my money on June 3 said they shipped my order twice when it didn’t arrive. I asked for a refund and they are still delaying it to this day August 22. Email response has seem to be system generated.
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Impressed with Mila Dress
I bought my mila dress for a black tie wedding, and it exceeded all my expectations. It's absolutely gorgeous—classy, elegant, and incredibly flattering. The top is made of Ponte de Roma fabric that molds beautifully to the body, while the drop waist adds a touch of refined style. The cotton skirt with side pockets is both chic and practical. I usually struggle to find the right dress for formal events, but this one fits perfectly and feels timeless. It truly tops the cake!
7. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We’re absolutely thrilled to hear how much you loved your Mila dress! 💫 Knowing it made you feel confident, elegant, and ready for such a special event means the world to us. Thank you for sharing all the beautiful details you appreciated — we hope it becomes a go-to favorite for many more occasions.
Warm wishes,
The Marcella Team
Customer service was fantastic
Just ordered again from Marcella. They offer such stunning designs made very well. Love the leggings with attached skirt, my first order from them.
Anyway, this time I was too fast at checkout, and mistakenly ordered wrong size. Immediately reached out to customer service team, and they were able to rectify my error. Thank you Lucky and crew!
Looking forward to receiving the black sweatshirt dress!
5. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We love hearing this! Thank you for your kind words about our designs and quality — and we’re so glad Lucky and the team could help fix your order so quickly. We can’t wait for you to receive your black sweatshirt dress (and we think you’re going to adore it just as much as your first Marcella find).
Warmly,
Team Marcella
Great style and Outstanding Customer Service
They have wonderful items. If I needed an exchange or refund they were quick to respond. I had trouble using promo codes again they were fast with helping me. I also was impressed that their responses were personal to me and not an auto generated response. Fantastic Customer Service!!
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for sharing this! We’re thrilled to hear you’ve had such a positive experience — and that our team’s quick, personal responses made a difference for you. We genuinely appreciate your support and can’t wait to serve you again.
Warm regards,
The Marcella Team
Return does not mean Unauthorized Re-Order
I requested and obtained a return on my order for a " happy return" dropped off at UPS on 7/21 for $385.84 ( 3 dresses and 1 t-shirt)
Now I see they have used my credit and have issued an unauthorized re-order using my credit card for (3 more dresses ) on order #100000531578 for
$33.69 for the sales tax????
Scam company! No phone number, no one to contact except thru an email? Shady business!!!
What is going on???
I will call my credit card company and dispute this if I do not receive my original credit refund asap!!!
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Hi there,
Thank you for reaching out, and we completely understand your concern.
We’ve looked into your account, and here’s what we found:
Your original return was successfully dropped off via Happy Returns and the items are being processed.
A replacement order (#100000531578) was automatically triggered, which may have been selected during the return process as an exchange rather than a refund.
Because this new order has already shipped, we’re unable to cancel it at this time.
However, you are absolutely welcome to return it once it arrives, and we’ll make sure your refund is processed as soon as we receive it back.
We’re very sorry for the confusion and any inconvenience this may have caused. Please know we’re here to help and ensure you get the correct resolution.
If you need a return label or support with the return, just let us know and we’ll take care of it right away.
Thank you again for your patience and understanding.
Warmly,
Team Marcella
A Stellar Experience With MARCELLA
I couldn't be happier with MARCELLA'S product as well as their service! As an on-line company without a store here in California, Melanie from the Customer Experience Team, went above and beyond to make sure that I had an A+ experience! They're clothes are beautiful, edgy and well-made. They offer innovative design at an affordable price.
If something doesn't fit or a style doesn't work for me, a refund, credit or exchange is available. It's easy and comfortable to do business with them. They respect their clients and always made sure that I was happy with my purchase.
MARCELLA cares about women in developing countries and helps to support them. What more can you ask of a company that is not only interested their profit, but has a social conscience and acts on it!
Since I've only had a great experience with MARCELLA, all I can do is sing their praises!
SURELLE
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Hi Surelle,
Thank you so much for your heartfelt and generous review! We’re thrilled to hear that Melanie and the entire team were able to provide you with an A+ experience. Our goal is to make shopping easy, enjoyable, and meaningful — and it means a lot to know that our efforts to support women in developing countries resonate with you.
Your kind words inspire us to keep innovating and caring deeply about every piece we create and every client we serve. Thank you for singing our praises and being such a valued part of the Marcella NYC community!
With gratitude,
The Marcella Team
Great company and products
I've purchased multiple items and multiple times from Marcella NYC. Their made-to-order method gives me confidence that I'm not getting fast fashion, and I am very happy to support and Ethical, sustainable, and socially impactful company. Their customer service is timely and exceeded my expectations the 1 time I needed support. I will continue to buy from, and recommend, this company!
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Hi Stephanie,
Thank you so much for your wonderful feedback and continued support! We’re truly honored to have customers like you who appreciate our made-to-order approach and commitment to ethical, sustainable fashion. It means the world to us that our customer service exceeded your expectations as well.
We look forward to creating more special pieces for you in the future. Thanks again for recommending Marcella NYC — your support inspires us every day!
With gratitude,
The Marcella Team
Bad customer service
I have bought several items from Marcella NYC at variable quality. The sheer tops rip easily. I bought earrings that lost their gold plating in less than a year and was told to take it to a pro re-plated, which would cost as much as the earrings themselves. This is not a premium brand.
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Hi there,
Thank you for your honest feedback. We're truly sorry that your initial experience didn’t meet expectations, especially with the quality concerns you raised. That’s never the standard we aim for.
That said, we're glad we were able to send you a new pair of earrings, and we hope they meet your expectations. Your experience matters to us, and we're committed to learning from moments like this to improve both our products and service.
If there’s ever anything else we can do, don’t hesitate to reach out — we’re here to help.
Warmly,
The Marcella Team
Despicable Business Practices
I am a long time customer of Marcella and have spent well over 1K with them. My last order from them is lost. They know it’s lost. They have the tracking info that says it was mis-shipped by DHL. Their is no proof of delivery so they can’t say it was delivered or stolen. I asked for a replacement or refund. They are refusing to do either because I didn’t buy their optional package insurance, which is nothing but a scam. Any package they send with a carrier is insured in their end, particularly a carrier like DHL. They say that once the package leaves their hands they are not responsible, which is BS. They picked the carrier — I didn’t. Their business practices are despicable. I will NEVER spend another dime with them.
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you for being a loyal Marcella customer — we truly appreciate your continued support over time.
We’re sorry to hear about your frustration regarding your most recent order. However, after a thorough review, our records — including confirmation from our team and correspondence with you — indicate that the package was successfully delivered and received. While we understand concerns about shipping protection, we do our best to communicate clearly at checkout that it offers added coverage in case of loss, theft, or delay.
We never intend for a customer to feel unsupported. Our goal is always to find fair and timely solutions within the policies we’ve put in place to serve our entire community.
If you believe there’s been a misunderstanding, we invite you to reach out again at support@marcellanyc.com — we’d be happy to revisit the case with you.
Sincerely,
The Marcella Team
A very happy customer.
I saw a dress online and decided once again I’d try my luck on ordering it. Price was right and it was a US based company which meant quicker delivery time and better access should there be any problems with returns etc.
The dress came and it far exceeded my expectations. Great quality and fit, pockets which I hadn’t expected, and very chic and contemporary.
I love it so much I ordered the same dress for a friends birthday. They were able to expedite the shipment and have sent numerous emails to ensure my satisfaction and notification of delivery.
I can’t enough about this wonderful company. Products are well made and service exceptional.
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for your wonderful feedback—it truly made our day! We're thrilled to hear how much you loved the dress and that our service exceeded your expectations.
Thank you again for your support and trust!
Warmly,
Team Marcella
Love the clothes and am constantly…
Love the clothes and am constantly complimented on them. I recently ordered shoes for the first time; a pair of flat sandals. I walked almost 11,000 steps in them the first time I wore them and didn't have any pain, blisters or swelling. Amazing!
16. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Hi Rachel,
Thank you so much for your wonderful review! We’re thrilled to hear that you love our clothes and receive so many compliments—it means the world to us. Even more, we’re delighted that your first pair of sandals was such a success! Comfort is just as important as style to us, so knowing you walked 11,000 steps pain-free is the best feedback we could ask for. We truly appreciate your support and can’t wait to serve you again soon!
Take care,
Team Marcella
Excellent customer service and beautiful clothes!
I sent a few emails to customer service prior to purchasing because of the reviews about shipping. I also had a coupon code which didn't work, but they were able to honor it. The customer service department was quick to respond. I've now received my items with no delays, etc. The items I purchased are beautiful and well made. I will definitely purchase again.
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for taking the time to share your experience! We’re so glad our customer service team could assist you promptly and that everything—from honoring your coupon to shipping—went smoothly. It means a lot to hear that you're happy with the quality of your items. We're excited to have you as a returning customer and truly appreciate your trust in us!
Love. Love. Love The first thing I noticed was the…
The first thing I noticed was the packaging and the humanity in it. Their garments are elegant and stylist. I’ve just ordered some additional items and I’m excited to receive them. Love this company. Not only is the clothing fabulous but their hearts are in the right place. Highly recommend.
Annie Flatley
29. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for your beautiful review! Your kind words truly mean the world to us. We put a lot of thought into every detail—from our packaging to our designs—so hearing that it resonated with you is incredibly rewarding. We're thrilled you're enjoying your pieces and are excited for you to receive your next order! Thank you for your support and recommendation—it’s customers like you who inspire us every day. 💛
Use to be great, great noLonger!
Two years ago; Marcella NYC was top notch. Great service, quality product and quick ship. I ordered thousands of dollars worth.
This is no longer the case. Something is terribly wrong. I placed an order based upon my previous experience. Unfortunately; no product two months later and only AI robot for support.
This company is taking orders money but not fulfilling orders.
Time to return my money.
29. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We're truly sorry to hear that your order hasn't arrived. This is not the experience we want for our customers, and we completely understand your frustration.
Please reach out to us directly at support@marcellanyc.com with your order number so we can investigate this immediately and make it right. Please address your email to Melanie and rest assured she will prioritize your case and will follow up with a resolution as quickly as possible.
We value your trust and appreciate your patience as we work to resolve this.
Meer on the customer service team was…
Meer on the customer service team was so helpful and prompt with her responses. I appreciated her taking the time to help me resolve my missing package issue.
I would come back and shop Marcelle again after this interaction.
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for taking the time to write a review! We feel so honored to have you as a part of the Marcella Family!
I love this company
I love this company! The quality and the customer service are like no other. I am so happy to find a responsive, eco friendly, high quality clothing company that is actually very affordable. The designs are minimalist and timeless.
23. huhtikuuta 2025
Oma-aloitteinen arvostelu
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