Marcellanyc Arvostelua 277

Not only am I (fairly) regular customer and have purchased many of my favorite staple pieces from Marcella, but I am also on their mailing list and was blown away by a recent email sent on Earth Day called, "Who Made My Clothes?" It featured 9 of their workers holding signs with big smiles on their faces exuding the pride they have for working there. Kudos to the company who had the foresight to feature real employees and to lift them up while at the same time allowing we the customers to see the faces behind the craft and feel a more personal connection. It's a win-win in a time when we all need it!

My husband ordered the Sullivan’s for me for my birthday on 3/12. I was so excited to try on when I noticed a knick in the ankle of one boot. Look inside and they attempted to repair with glue. They sent me a damaged item I was shocked. I immediately emailed support. It took a few days of communication, but Lucky and Meer got the situation fixed. I was sent a replacement via FedEx, returned original order at no cost to me, and was surprised that they sent me the cutest round change purse as a Birthday gift from them!!!

These boots were the only thing I asked for my birthday. Thank you for rectifying this issue in a timely manner!!

Extraordinary customer service. Prompt response to email inquiries and even processed a cost adjustment! Quality fabrics for the price. Keep in mind a smaller company and receiving product does require time. Definitely worth the wait! Highly recommend.

After an early misunderstanding with my first order, I have given Marcellanyc another chance and have now become a regular customer. The clothing designs are unique and well-made and I have received everything promptly. Besides the great designs, one of the BEST things this company has going for it is a top-notch customer service department, especially a support expert named Meer, who is a miracle worker and an outstanding representative for the company.

Great company, customer service.

Marcella has given me a top-notch shopping experience! The two shirts I ordered went above and beyond my expectations, they were beautiful, soft as butter, and built to last. Shipping was faster than expected, and even the exchange process was super easy and convenient. It’s been a pleasure shopping with them, can’t wait to be back!

I was hesitant to order from them, but I’m so glad I gave them a chance! Marcella is quickly becoming one of my favorite brands. Their designs are perfect for both work and going out. The fit is consistently great, and the quality holds up beautifully over time. Shipping was smooth, and everything arrived nicely packaged. Highly recommend!

I ordered a dress for my cousin’s wedding. My order arrived quickly, and it exceeded my expectations. It’s chic, well-made, and feels luxurious, and even the packaging had a thoughtful, elevated touch. I also love their social mission—knowing my purchase helped support a girl’s education made it even more meaningful. Overall, I had a fantastic experience and will definitely be shopping here again!

The material is great and the sizing was made for me! I have several things now from Marcella and I have loved every piece. Very different things then I find in stores. Looking forward to more items.

Ordered a dress on January 8, it is now February 4 and still hasn’t even been processed. I was supposed to get it between 5-10 business days. It is now passed my event and still nothing. I have written them multiple times and been given the runaround with excuses. Now they’re saying I ordered a pre-order item. No I didn’t. I will be trying to get my money back.

no one ever reply to my email , I received the order so late but 4 days before I asked to cancel because i never received well guess what no one reply and i received the order today still no reply I say why you sent me the order i dont need any more was very late and wasn't as nice so Horrible service

Scammy. Claim to offer a free product with a certain amount for purchase then don't send.

Worst of it they then claim you never added it to your cart when it clearly says so on your order. Lowlife retail.

Marcella NYC stole nearly $500 from me.

I placed a large order on TikTok with Marcella, only part of the order was refunded. The remainder, totaling $458.00, was not. I spoke with someone named Gav on several occasions, who said weeks ago that my refund had been “pushed through” (surprise, it had not). Now I know they not only steal your money, they also lie. When I inquired that I had received no refund, they stopped responding entirely. The items were delivered back to Marcella on 12/26, it is now 1/23 with no refund.

I will report this company everywhere I can.

Didn't recieve my order. Its gone over the expected shipping/delivery date, no other communications. I have also emailed them to see if there are any issues but had no response

I ordered a dress on Jan 6th and it’s still showing that the order is processing. The site say it’s 5-10 business days and it’s well past that. I’ve contacted the company and got a really dumb response about shipping delays due to Christmas which feels like an excuse. I will never order from them again

Order placed over a month ago for a coat. Still not received. Customer service is a joke.

Well made, beautiful clothes. I usually buy them in sale. In one case, one of my Marcella boots had a rip in the zipper. I contacted the company and they provided me with a partial refund. I appreciate their personal approach and high quality.

I placed an order 21 days ago as a Christmas present. Still no shipment on 12/28.

I love the style and quality of the products. The fabrics and leather goods are great. Lastly, their purpose driven mission: working condition, including pay for their workers, educating girls in Sub Sahara, and sustainability.
Customer service is great. I had an issue with the zipper on a pair of boots I ordered. They sent me another pair without any hassle. They stand by their products.

Constructive feedback: Their shipping times are slow. However, when they sent my replacement boots, I received them within 1.5 weeks, during Xmas holiday.
Like 95% of all online retail sites, there’s no customer service ph#. It did take approximately 2 days before a real person responded to my issue. When Meer, customer service agent, replied, it included a new shipment of my boots.
They have some kinks to work out and I’m still a loyal customer.

I was upset about the delay of my order as I frequently order from Marcella.I love the products. Once I wrote of my dismay, a customer service agent named Meer corrected the problem, and got my perfectly matched item. He was patient, very kind and extremely helpful. He made me and my adult daughters permanent customers. FOREVER GRATEFUL....THANKS MEER.