easy ordering and the most beautiful products the material is perfection with stretch that doesnt bag snaps right back ..have ordered many tops and a dress all black jersey and are exquisite even aft... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered a dress & two tops about 3 weeks ago. One of the tops appears to have been shipped a few days after the order was placed, but I never received it. The USPS tracking number provided says US... Näytä lisää
Great quality clothing that is well thought out, interesting designs, has an edge, and gives back by partnership with an NGO to help girls in poverty. It is ethical, sustainable and the clothes are go... Näytä lisää
My order got lost somehow in transit and never got delivered. The customer service rep I was in contact with went above and beyond and truly spent a lot of time investigating while emailing me daily... Näytä lisää
4,2
Hyvä
277 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 52 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Every aspect of Marcella is OUTSTANDING!
Everything about this company is outstanding! The clothing is exceptionally stylish and unique- not to mention well made. The quality of the fabric is remarkable and all of the items I have ever purchased (and there are many) are made to the highest standard! The customer service is also fabulous and professional
If you are looking for top-notch clothing, Marcella is for you!
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We’re honored by your kind words and loyalty — thank you! Knowing that you appreciate the quality, style, and care that go into every Marcella piece means everything to us. Our team takes great pride in crafting timeless, well-made designs and delivering exceptional service. We’re so happy that shines through in your experience! Team Marcella
It's sad that there is no brick and…
It's sad that there is no brick and mortar marcellanyc in ny. this brand is a decided step up from the zaras, h and ms, and the banana republics of womens wear. the fabric is better quality and the items launder great. the clothes keep their shape, the design options are a cut above and one feels elevated to be wearing something no one else has. costs more, but it's worth it. :)
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for your thoughtful review! We’re thrilled to hear how much you value Marcella’s design, quality, and craftsmanship — and we completely understand your wish for a brick-and-mortar store! For now, we’re so happy to bring our elevated, timeless designs directly to you online. Your words truly mean the world to us and inspire us every day. Team Marcella
I love Marcella NYC
I love Marcella NYC. I have ordered from them many times, starting in March 2024. I enjoy how elevated their pieces are and how easy they are to wear. My favorite pieces are the sweatshirt dresses and the cool tunics, but I have a bit of everything. Not an issue, but it does sometimes take a while to get an order...but SO worth the wait!
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We’re so grateful for your loyalty and thoughtful feedback! It’s amazing to hear that you’ve built a Marcella collection you love — from our cozy sweatshirt dresses to our chic tunics. Thank you for recognizing the craftsmanship and care behind every piece; your patience and appreciation inspire us every day. Team Marcella
Beautiful items from a company that cares
Beautiful items. Easy to purchase. Great value.
They are a company that cares. From production to delivery Marcella cares.
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We’re so happy to hear that you value not only our designs but also the care that goes into creating and delivering them. Thoughtful craftsmanship and purpose-driven fashion are at the heart of Marcella, and your words mean so much to us. Team Marcella
My favorite retail store for Spring and Summer! Now onto Fall!
I have purchased so many items this year from Marcella! The quality matches any premium women’s retail store. Additionally, their customer service is unparalleled! I plan to do a lot more shopping this year!
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Your continued support means everything to us. It’s an honor to design pieces that resonate with you — thank you for being such a valued part of the Marcella community! Team Marcella
Love this store!
I've made 3 purchases so far and I'm very pleased! I'm 5'9 and it's hard to find maxi dress and pants that are long enough for me. The dresses that I've bought are not only long, but compliment the figure. I bought wide legged denim pants this summer and I wore them every chance I could! They were long for me and flowy. I only wish they came in white. If you're on the fence about making a purchase, just do it! You won't be disappointed!
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We’re so happy to hear that you’ve found your perfect fit with Marcella! Knowing that our designs work beautifully for your height and flatter your figure is such a compliment. Thank you for your continued support — and for spreading the word with such positivity. We’ll definitely pass along your request for white denim to our team! Team Marcella
Amazing Designs
Amazing Designs, Quality & Great Mission. Always super satisfied with my purchases. Recently my last one were the sneaker boots! Love them!!!! First time ordering shoes!
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We’re so happy to hear this — thank you! It’s wonderful to know you love the designs, quality, and mission behind Marcella. We’re especially delighted that your first pair of shoes — the sneaker boots — were a success. Your continued trust means the world to us. Team Marcella
I really like Marcella
I really like Marcella. Elegant modern design. Soft fabrics. Reasonable prices. Not too revealing or flashy or sexy, but the outfits are chic enough and polished enough that I feel like I can wear them for so many different things - work, events, clients, parties, etc. I also like that shopping from them supports causes that matter to me. My only advice is that if the item is tencel, do NOT machine dry it. Air dry only. Learned that the hard way.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for your thoughtful review and kind words! We’re thrilled that you love Marcella’s elegant, modern designs and that our pieces fit seamlessly into so many parts of your life. It means so much that you value both our aesthetic and our mission. And thank you for sharing your care tip — we always appreciate helpful feedback from our community! Team Marcella
I have made several purchases on…
I have made several purchases on Marcella and was never disappointed. The product gets processed and shipped so quickly, it surprises me everytime.
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for your kind words and support! We’re thrilled to know you love your Marcella pieces. Your feedback keeps us inspired to continue designing with purpose and care. Team Marcella
Well made
Well made. Fits great. Perfect for travel. Dress up or dress down.
18. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for your kind words and support! We’re thrilled to know you love your Marcella pieces. Your feedback keeps us inspired to continue designing with purpose and care.
Great Experience!
Easy to navigate website with great clothing. I am so happy with my purchase and will be ordering more! At first I thought the clothing was a little too "grown up" for my tastes, but I purchased a staple item and LOVE it and wear every chance I can get. Item shipped quickly and nicely packaged.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We’re so happy to hear that your Marcella shopping experience was smooth and that you love your new piece! Our goal is to create elevated staples that feel both timeless and wearable — and it’s wonderful to know that your first purchase won you over. Thank you for your trust and support! Team Marcella
Extraordinary Luxury Fit, and Style
I own about four pieces from Marcella, and they are my favorite clothes to wear. Their clothes are made of the best materials. Soft and flowing, but substantive and extremely fashionable. I get tons of compliments every time I wear any of the long tunics I purchased. I buy from them more frequently now that I am assured of the quality. The clothes are luxurious and classy. You can’t miss. I am a plus sized woman, and my husband loves the way I look in their clothes.
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for your beautiful review! We’re absolutely thrilled that your Marcella pieces make you feel confident, comfortable, and stylish. Hearing that you love the fit, feel, and quality — and that your husband does too — truly warms our hearts. We’re so grateful for your loyalty and so happy that Marcella has earned a special place in your wardrobe. Team Marcella
Marcella is interested in customers…
Marcella is interested in customers having a great customer experience and relationships. They understand the need to go above and beyond. Customers are always ready to spend their money on great products and more importantly the customer bonding experience shared.
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for this thoughtful review. We’re truly honored that you recognize our commitment to creating not just great products, but meaningful relationships with our customers. At Marcella, we believe that fashion should feel personal — built on trust, connection, and genuine care. Your words mean the world to us. Team Marcella
Marcella makes quality clothing
Marcella makes quality clothing. The materials, cuts, and craftsmanship are exceptional. I know I am paying a little more to buy clothing that will last (unlike fast fashion brands) and I am very happy with all my purchases so far.
28. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you for noticing the quality and craftsmanship! We put a lot of thought into every detail, and it’s wonderful to know that it shines through in your experience. Team Marcella
No communication after sending 2 emails days apart
The style was nice, but the dress was made wrong! I kept it because I didn't have time to order something else and took it to my dress maker. It's almost like it had a large bottom with a small top. I emailed them twice to tell them about the problem and it's been approximately 10 days and no one has bothered to email me back.
4. lokakuuta 2025
Oma-aloitteinen arvostelu
I’ve had nothing but great experiences…
I’ve had nothing but great experiences when I’ve ordered from Marcella the Customer Service has always been fabulous and anytime I had a question they’ve gotten back to me immediately, and I will continue to order from them
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for your kind words! We’re thrilled to hear that your experiences with Marcella and our customer service team have been consistently positive.
We truly appreciate your continued support and can’t wait to help you find more fabulous pieces for your wardrobe.
Take care,
Team Marcella
Excellent customer service!
I had an item i wanted to exchange. I received top notch customer service! The response to my inquiry was instantly and addressed my issue with a positive solution. My exchanged item went on sale in the midst of my exchange. The representative ensured I received the sale price as well. The representative i dealt with showed great care and presented the highest form of customer service! She's one of the best!!
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team was able to provide quick, thoughtful service and ensure you received the sale price on your exchange.
We’ll be sure to pass along your kind words to the representative — it means a lot to hear that their care and dedication made such a positive impact. We look forward to helping you again with any future orders!
Take care,
Team Marcella
I cannot say enough about the customer…
I cannot say enough about the customer service I received from Marcella. When I stated a concern about an order my mind was immediately put at ease with the immediate response time. The tone was human and gracious and most importantly my issue was immediately remedied. I have a beautiful red dress which when I wear will always remind me of the culture of this amazing company. Thank you for listening and taking care of your customers!
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for your kind words! We’re thrilled to hear that our team was able to put your mind at ease and quickly resolve your concern.
It means a great deal to us that your beautiful red dress will serve as a lasting reminder of your experience with Marcella. We genuinely appreciate your recognizing the care we put into listening to and supporting our customers, and we look forward to serving you again!
Take care,
Team Marcella
False Advertisement
I just placed an order for Petite Gina Pants & Palmer Knit Top and there was an offer for a free tote with purchase over $100. After I hit pymt, it charged me $17.65 for the bag and the description has it as “Free Gift The City Tote.” Will be calling them first thing tomorrow.
14. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
Thank you so much for your order and for bringing this to our attention. We’re sorry for the confusion with the promotion on the City Tote. The tote should be complimentary with qualifying purchases, so it sounds like something went wrong at checkout.
Our team will be happy to resolve this issue for you right away—whether by refunding the charge or ensuring the tote is sent as a complimentary gift. Please reach out to us at support@marcellanyc.com, and we’ll ensure that this issue is resolved promptly.
We appreciate your patience and are excited for you to receive your Petite Gina Pants and Palmer Knit Top!
Take care,
Team Marcella
Order not received
I ordered a dress, top and shoes from Marcellanyc. I believe it was delivered because I received notification. The delivery driver from FedEx left the order on the mailbox in a mailroom instead of in a mailbox. It's very obvious somebody picked it up. I've sent so many messages but nobody is getting back to me. I purchased the Navidium insurance as protection but nobody is responding to me. What else can I do to get a refund? Order No. 100000545050
I received a message after this review last week, then it gone silent again. Please can anybody be kind to send me a follow up on my response. This is really painful. Why do I have to beg for products I've paid for and even purchased insurance in case I don't receive. Really annoying.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Marcellanyc
We are truly sorry for the frustration and silence you’ve experienced — this is not the level of care we want for our customers. Thank you for sharing the details of your order and the steps you’ve already taken.
We’ve located your order and see that you purchased Navidium insurance. Our team will immediately review your claim and ensure it is processed correctly. You should not have to chase us for support, and we sincerely apologize for the delay in communication.
A member of our customer care team has contacted you directly and provided a resolution and next steps so you can either receive your items or a refund through the protection you purchased.
Take care,
Team Marcella
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