A fuir, les photos du site sont totalement mensongères ? Les robes reçues sont de qualité déplorable et ressemblent plus à des déguisements bas de gamme . Une honte et ils n’acceptent pas les retours,... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Spiego chiaramente che ho da pochi giorni effettuato il mio ordine da questo sito e non voglio farmi influenzare dagli altri commenti e avere pregiudizi. . Sto riscontrando assenza di comunicazione e... Näytä lisää
Yritys on vastannut
Absolute con!! Do not buy from this website! Wish I had read the reviews first before buying, quality is horrendous I’d rather buy a wedding outfit from Temu than here the quality would be better! A c... Näytä lisää
Yritys on vastannut
****DO NOT ORDER FROM THIS COMPANY***** THIS COMANY IS A SCAM. I ORDERED AN ITEM 8/13/26 PAID FOR 5-10 DAY SHIPPING AND TO THIS DAY 09/06/26 I HAVE NOT RECEIVED MY ITEM. THEY TOOK MY MONEY 8/15/26 AN... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The name “Mapledance” merges these inspirations: “Maple” symbolizes the warmth, color, and nostalgia of autumn, while “Dance” evokes a sense of fluidity, freedom, and feminine grace. Together, they represent a brand that brings life to the colder seasons through clothing that combines sophisticated design, seasonal warmth, and effortless movement. We specialize in creating fall and winter fashion that reflects the beauty of these seasons, offering women a wardrobe that is as practical as it is stylish. From soft knits and tailored coats to flowing dresses and cozy layers, every piece is designed to embrace both comfort and elegance, so that women can move confidently through their day, whether it’s a casual stroll in the crisp autumn air or a festive winter evening with friends.
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I ordered a dress from Mapledance
I ordered a dress from Mapledance , obviously it’s a copy of a Nadine Merabi dress but they are using pictures from the Nadine Merabi website which surely isn’t allowed? The dress was horrible, so cheap looking, I knew immediately I would have to send it back. They made me send pictures to show it wasn’t faulty and then said they didn’t do refunds? I’ve never experienced this before and buy online frequently. They have offered me £7 compensation, ridiculous. The dress was £50. I thought the law in UK was for online goods they have to refund? AVOID!!!
21. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear R Frewer,
Thank you for sharing your feedback, and I truly regret that your experience with us was not satisfactory. I’d like to clarify that we are an independent brand and do not sell any copied designs. We create and produce our own collections, and we always strive to provide our customers with high-quality products.
I’m sorry to hear that the dress you received didn’t meet your expectations. Our goal is to ensure that all our customers are happy with their purchases, and I understand your frustration. Regarding your concern about refunds, we do have a return and compensation policy, which is clearly outlined on our website. However, it seems there may have been some confusion, and I sincerely apologize for that. If you would like to return the item, I’d be happy to assist you further within the guidelines of our return policy.
I will personally look into it to ensure we resolve this to your satisfaction.
Thank you for your understanding.
Best regards.
SPAM
SPAM. I have ordered a dress. Quality is the worst I've even seen in my life. Paid £50 with delivery charges. Dress is way to big for me and now they are refusing to take the item back or refund the money to me. Please AVOID ane REPORT this website. Obviously the way they are making their money is - STEALING!!!!
27. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Raminta Razmute,
Thank you for reaching out to us, and I’m truly sorry to hear that your experience with us was not up to your expectations. We always strive to provide the best quality and service, and I understand your frustration.
Regarding the issue with the dress being too large, I’d like to clarify that our return policy is outlined on our website. We are committed to resolving any concerns and offering assistance, especially when the product doesn’t meet your expectations in terms of size or quality. However, our return process must comply with our return policy to ensure fairness to all customers.
Thank you for your patience and understanding.
Best regards.
I agree with many costumers avoid it…
I agree with many costumers avoid it Froud I am in a week 3 now bateling trying to get a refund size wron quality shocking, absolutely not what is on they website, payed extra for fast delivery and arrived 3 weeks late. From a beginning all went wrong and they still refusing to refund.
Just go to your banks and and get froud refund its useless to speak to them. It's clearly not gonna work to speak to them they just copy past answers as I can see all the same to everyone.
FROUD!!! 60£.... I could have got better quality from SHEIN for half of that price... shame
27. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Ligita Ruplyte,
We are truly sorry to hear about your experience and the frustrations it has caused. Your feedback is very important to us, and we deeply regret that we failed to meet your expectations.
We understand the disappointment caused by delays and quality concerns. Please be assured that we are committed to improving our processes and resolving customer concerns effectively.
If you’re open to it, we’d like to investigate your case further and work towards a resolution that ensures your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work on resolving your issue.
Sincerely.
AVOID!!!!
AVOID!!!!! I never leave reviews, but felt the abosolute need to about this company. Both garments which were nothing like advertised, quality awful, and sizing completely wrong no tags or care labels on garments. One dress I didn't even try on as it was so terrible. Their returns/refund policy is very misleading and doesn't make any sense. They are refusing a refund, which as an online business they aren't allowed to do under UK consumer laws.....They are complete frauds!!!! even getting people to leave 5 star reviews. absolute joke! AVOID AT ALL COSTS
24. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear D Mason,
We are sorry to hear about your disappointment with your recent purchase and sincerely apologize for any inconvenience caused. We want to assure you that we strive to provide accurate descriptions and high-quality products, and we regret that we didn’t meet your expectations on this occasion.
Our returns and refund policy is designed to be transparent and accessible to all customers. For orders that meet our policy's criteria, we are happy to process returns and provide refunds. We’d like to better understand your situation, so if you could share your order details with us, we can review your case promptly.
Your feedback is important to us, and we are committed to resolving this issue for you. Thank you for bringing this to our attention, and we hope to turn your experience around.
Kind regards.
AVOID!!!
For the prices of the dresses the quality is absolutely SHOCKING! May as well order off shein, they’d be a fraction of the price and probably better quality! I paid £15 for express delivery and the parcel didn’t turn up when expected, eventually it arrived 1 week later than when it was due. Paid over £100 for 2 dresses and a pair of earrings which they’ve refused to accept a refund for, honestly such a waste of money! DO NOT order from here!!!!
31. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Danielle,
I’m truly sorry to hear about your experience and the disappointment caused by the quality and delayed delivery of your order. Your feedback is very important to us, and I sincerely apologize for not meeting your expectations.
Regarding your concerns, I’d like to work with you to find a solution. Could you please provide your order details or reach out to our customer service team? We will review the situation and explore possible resolutions, including compensation or other alternatives within our policies.
Your satisfaction is important to us, and I hope we can turn this experience around.
Best regards.
Do not order from this website
Do not order from this website, the only positive is my order did arrive within the expected time. I ordered 3 dresses size M, the website states size 10-12. When the outfits arrived they were clearly not a medium, I even had my sister who is a size 8 try them on and they didn’t fit! The quality is absolutely shocking, they do not match the images on the website I don’t know how they are getting away with selling these items!
I have emailed for a return but they have said this is not possible, I have spent over £100 on items that are not even worth £10.
8. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Ellie,
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience, and we truly understand your frustration. It's never our intention to disappoint our customers, and we regret that your order didn’t meet your expectations in terms of sizing and quality.
Please know that we take your concerns seriously and are always working to improve. In regard to sizing, we are continuously reviewing our sizing charts and product descriptions to ensure that they are as accurate as possible.
Regarding your return request, we do have specific policies in place that we follow to maintain fairness for all of our customers. However, we understand how disappointing this situation is, and we would like to do our best to assist you. We'll further investigate and see what can be done to resolve the issue.
We appreciate your patience and are here to help.
Best regards.
Absolutely terrible experience with…
Absolutely terrible experience with this company. First of all, the quality of the dress is so so so poor that it's not even worth £5. The dress I received was very damaged, and I had paid £54 for it. When I contacted them about the issue, they insultingly offered me a £5 refund for a damaged product.
I made it clear I wanted a full refund due to the poor quality and the damage, but they refused. After two months of back-and-forth, they finally offered me £8 out of the £54 | paid-completely unacceptable.
The quality is beyond cheap, their customer service is appalling, and even PayPal couldn't help recover the money.
Avoid this company at all costs. Don't trust them-they sell low-quality items, and you'll never get your money back!
9. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Anna,
We deeply regret to hear about your experience and sincerely apologize for the inconvenience caused. At Mapledance, we strive to provide high-quality products and excellent customer service, and it’s truly disheartening to learn that we fell short in your case.
To address your concerns and better assist you, could you please provide your order details or confirmation number? This will help us investigate the matter thoroughly and work towards a resolution.
Your feedback is incredibly valuable to us, and we genuinely want to make things right. We appreciate your patience and look forward to assisting you further.
Best regards.
Stay away !
28/01/2025
Update on my previous comment. I have requested a return which is rejected. Very careful spending money on this Company. They do not accept returns unless your item is defective! The item does not fit. £60 down the drain. Stay away !!! Order where you are safe -
11/01/2025
They are not worth the price you pay - Firstly my order got stolen as it was left outside my door, secondly, Jessie from Mapledance got a second parcel arranged to be delivered which was an amazing gesture, but when it arrived I was left extremely disappointed. Also not true to size. If you order, size up.
11. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Geanina,
Thank you for sharing your feedback, and we truly apologize for the issues you've experienced. We are very sorry to hear about the delivery problems and the disappointment with your order. We always aim to ensure that our customers receive high-quality products, and we deeply regret that we fell short of your expectations.
We also appreciate you acknowledging Jessie’s efforts to resolve the delivery issue. As for sizing, we understand how frustrating it can be when something doesn’t fit as expected, and we’ll take your feedback into account to help improve our product descriptions and guidance.
If you need assistance with exchanging or returning your items, please don’t hesitate to reach out to us. We are here to help.
Best regards.
Is absolutely horrible
Is absolutely horrible , it comes from china and the quality it might as well be shien They are not worth the price you pay . They will not give you a return label so you have to pay for it yourself. I paid expedited shipping which was 3 business days took weeks for them to even ship it and one month to be delivered. Dont waste your money
8. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Antonela,
Thank you for your feedback. We are truly sorry to hear about your disappointing experience and apologize for any inconvenience caused.
Regarding the shipping delays and product concerns, we understand your frustration and take such matters very seriously. While our expedited shipping aims to deliver orders promptly, unforeseen logistics challenges can occasionally arise.
As for returns, we aim to provide clear guidelines and are here to assist in any way possible. If you could share your order details, we’d be happy to investigate your case further and work toward a resolution that meets your expectations.
Your satisfaction is our priority, and we appreciate your feedback as it helps us improve. Please don’t hesitate to reach out so we can assist you directly.
Best regards.
Do not order from this company.
Do not order from this company.
It is a scam.
I have been sent faulty dresses and sent photos etc of this. They are refusing to refund my items as they say to return them would cost them too much money.
They have offered to replace them but the dresses were intended for Christmas and NY celebrations and now I don’t trust the quality.
I’m just going round in circles saying I want a refund. Luckily I paid through Klarna so I have raised a complaint through them.
DO NOT USE THEM
23. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Consumer,
Thank you for sharing your concerns. I’m truly sorry to hear about your experience, and I completely understand your frustration. We always strive to provide high-quality products and excellent customer service, and it’s disappointing to hear that we fell short of your expectations.
To help us investigate the issue and resolve this matter for you, could you please provide your order number or any additional details? This will enable us to better assist you and follow up with the appropriate actions.
While we understand your disappointment, please note that we are committed to addressing genuine concerns and working towards an amicable resolution. Our goal is to ensure your satisfaction, and we are willing to explore the best solution available.
I kindly ask you to refrain from leaving negative reviews without giving us a chance to resolve the issue first. We are here to help and want to ensure we can meet your expectations moving forward.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards.
Do not order from this company
Do not order from this company. I rarely feel the need to write reviews but I wouldn’t want anyone else to have the experience I have. Firstly the dresses I ordered took a month to arrive which was frustrating but when they did the quality was so poor and unwearable. They look nothing like the pictures, the sizing was wrong, stitching was terrible and material was very thin. I have contacted the company, sent pictures of the dresses and they have told me I do not qualify for a refund. So £137 completely wasted!!
5. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Amy,
Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about your experience and would like to assist you in resolving this matter promptly.
To help us address your concerns more effectively, could you please provide your order number or any relevant details about your purchase? This will allow us to review your order and provide the appropriate support.
We truly value your feedback and are committed to ensuring your satisfaction. Please don’t hesitate to reach out with any additional information.
Kind regards.
Poor quality product
I don’t usually leave reviews but I wish I had done my research before ordering. The dress I ordered is a poor quality product and poor customer service. The dress arrived almost a month late, and the quality of the material is not worth what I paid. They’ve refused to refund me due to their T&C’s saying they will only refund if the product is broken. Buyers beware, you can get much better quality clothing at other online stores.
To update - their customer service team have emailed me saying they will only refund me even my shipping fee (I paid express but didn’t receive it) until I change my review on here!! I’ve never seen anything like it. Do NOT buy from this store.
3. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Harri，
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience caused. We always strive to provide high-quality clothing, and it’s truly unfortunate to hear that your experience did not meet your expectations.
In order to better assist you, could you please provide your order details so we can review the situation and address any concerns you may have?
We value your feedback and are committed to resolving this matter.
Best regards.
Do not order from this company
Do not order from this company.
The product that I ordered is very poor quality and does not match how it is presented online. Really disappointing.
The delivery time is long and they do not refund unless the product is defective - which I discovered when I requested a return of an unworn item that did not fit. This policy is detailed on the website but is not clear.
2. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Louise，
Thank you for sharing your feedback. We are deeply sorry to hear that your experience did not meet your expectations.
At our company, we strive to deliver high-quality products that align with their descriptions and images on our website. We sincerely apologize if the item you received did not meet those standards.
Regarding our return policy, we make every effort to clearly communicate our terms on the website to ensure transparency. We understand how important it is for our customers to have a seamless shopping experience, and we regret if there was any confusion regarding the policy.
We value your feedback and are committed to improving our services. If there’s anything we can do to address your concerns further, please feel free to reach out. We are here to assist you.
Thank you for your understanding.
Best regards.
DO NOT ORDER FROM HERE
I have received my parcel 2 weeks later that stated on the website. When reaching out they informed me I cannot return unless my items are faulty. I then opened my parcel to check them and have gems falling off, stitching coming away and marks all over the black dress. Luckily I checked before agreeing to a 10 percent compensation. When sending photos and of the items I received that went on to say cut the threads off, this is disgusting customer service and goes again there returns policy. Do NOT order from here it has been my worst experience with retail.
25. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Charley，
Thank you for sharing your feedback, and I truly regret to hear about your disappointing experience. I understand how frustrating it must have been to receive your parcel later than expected and to encounter issues with the items you ordered.
We take quality and customer satisfaction very seriously. If your order meets the criteria outlined in our return policy, we are absolutely willing to assist with processing a return or resolving this matter for you.
To move forward, could you kindly provide your order details so I can investigate this further and find the best solution for you? Please rest assured that I am committed to helping you resolve this issue promptly and fairly.
Thank you for your understanding and patience. I look forward to assisting you further.
Kind regards.
Good quality and beautiful clothes
Good quality of the items. Sometimes it fit too small but ok. For the price its ok
21. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Charula，
Thank you for sharing your thoughts! We’re glad to hear that you find our items to be of good quality. We understand that sizing can sometimes vary, and we truly appreciate your feedback as we continuously work to improve our products.
If you ever need assistance with sizing or have any questions, feel free to reach out—we’re happy to help! We look forward to serving you again in the future.
Best regards.
“Do not use this company”
“Do not use this company”
I placed an order that was supposed to arrive within 10 working days, but it ended up arriving 15 days later. When I opened the package, none of the items I had ordered were inside. I contacted customer service immediately, and while they offered to reship the items, I explained that I needed them for events that were coming up in the next few days, so I requested a refund instead.
However, instead of a full refund, they’ve only offered me 30% compensation, which is completely unacceptable. They did offer a full refund if I return the incorrect items, but I would be responsible for the return shipping, which would cost me £30. Given that the mistake was entirely on their end, I don’t think I should be burdened with this additional cost.
I would not recommend this company to anyone, as their handling of the situation has been incredibly frustrating and unprofessional.
They will probably write on this review apologising for their mistake and request for me to contact them with my order number but I can assure you the outcome is still the same they only offer compensation for their errors.
23. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Hampson，
We understand that the situation has been quite frustrating for you. We are very much aware of the inconvenience you have faced, and we have been doing our utmost to resolve this issue.
As of now, we are not entirely sure about your intentions. We have offered several solutions, including reshipping the correct items or providing a full refund upon the return of the incorrect ones. We are committed to finding a solution that meets your needs and addresses your concerns.
We hope that you can communicate your specific requirements or concerns to us so that we can work together to find a satisfactory resolution. Rest assured that we are dedicated to providing excellent customer service and will continue to make every effort to resolve this matter as quickly as possible.
Best regards.
Very disappointing
Hi I’ve been trying to contact this company since last week about returning a dress, I’ve sent 2 emails and messaged them on instagram and no reply, the quality of the dress was very bad for the price of it I wouldn’t recommend them
14. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Amy,
We apologize sincerely for the inconvenience you have experienced. We understand your frustration regarding the lack of response to your attempts to contact us. Please rest assured that we are committed to resolving this issue promptly.
To assist you further, we kindly request that you provide us with your order number. This will enable us to review your case thoroughly and expedite the return process. Once we have your order number, our dedicated team will immediately begin the assessment and ensure that you are provided with a satisfactory solution.
We take pride in our customer service and strive to maintain the highest standards. Your feedback is crucial in helping us improve, and we will do everything in our power to address your concerns.
Thank you for your patience and cooperation. We look forward to resolving this matter to your satisfaction.
Best regards.
Achtung !!!
Achtung !!!! Man wird von dieser Firma genötigt Ware mit schlechter Qualität zu behalten . Ich versuche seit Tagen die Rücksendeanschrift der Firma zu erfahren, damit ich die Ware , die absolut nicht der Qualität die versprochen wurde entspricht und mindestens 2 Größen kleiner ausfällt als die Norm , herauszubekommen. Keine Chance ! Es kommen blödsinnige Mails mit dem Hinweis, dass man über die Homepage die Rücksendeanschrift erfahre , was nicht der Wahrheit entspricht.
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Liebe Lilien Machlug,
Wir bedauern es zutiefst, dass Sie solche unangenehmen Erfahrungen gemacht haben und dass Sie bisher Schwierigkeiten hatten, die Rücksendeanschrift zu erhalten.
Wir möchten Sie darauf hinweisen, dass wir gerne Ihren Rücksendevorgang bearbeiten würden, wenn Ihr Bestellungsprozess unseren Rückgabebedingungen entspricht. Bitte teilen Sie uns Ihre Bestellinformationen mit, damit wir Ihren Bestellvorgang überprüfen und Ihnen so bald wie möglich klare Anweisungen zur Rücksendung geben können.
Wir bedauern die bisherigen Schwierigkeiten und hoffen, dass wir Ihre Angelegenheit schnell und zufriedenstellend lösen können.
Vielen Dank für Ihre Geduld und Ihr Verständnis.
Mit freundlichen Grüßen.
Betrug
Achtung Betrug, minderwertige wahre. Kleider haben rein gar nichts mit den Bildern zu tun. Man wird mit falschen Bildern zum Kauf animiert. Was dann kommt gleicht einem Mühlsack von Qualität. Weder Schnitt, noch Grösse oder Material haben etwas mit dem Bild zu tun.
Unterirdisch!
Versucht nicht hier zu kaufen es ist von allen guten geistern verlassen. Unglaublich dass jemand überhaupt so ein Schrott zusammennäht. Betrügerfirma!
Edit:
Das was ihr da schreibt ist absoluter Blödsinn. schicken billigste FAKE CHINA WARE, sehr schlecht nachgeahmte Kleider von extrem schlechter Qualität. Hat nicht rein gar nichts mit den Fotos zu tun. Das ist nicht nur wegen „Lichtverhältnissen“ etc.
ver ar scht doch euch selber und trägt das meinetwegen selbst.
3. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Liebe Kristina Stettinger,
Wir bedauern es sehr, dass Sie so unzufrieden sind und dass Sie uns als Betrügerfirma bezeichnen. Wir möchten Ihnen versichern, dass alle unsere Kleider einer strengen Qualitätskontrolle durch unser professionelles Qualitätskontrollteam unterzogen werden.
Wir verstehen Ihre Enttäuschung, wenn Sie das Gefühl haben, dass die Kleider nicht den auf den Bildern dargestellten entsprechen. Es kann jedoch vorkommen, dass durch verschiedene Faktoren wie die Art der Fotografie, die Beleuchtung oder die Anzeige auf unterschiedlichen Bildschirmen kleine Unterschiede in der Wahrnehmung entstehen.
Wir bemühen uns jedoch ständig, die Bilder so genau wie möglich auf unsere Website zu stellen, damit sie den tatsächlichen Produkten am nächsten kommen. Zudem haben wir ein striktes Verfahren bei der Auswahl der Materialien, der Schnittgestaltung und der Größenbestimmung, um sicherzustellen, dass die Produkte den Standards entsprechen.
Wir würden uns sehr freuen, wenn Sie uns Ihre spezifischen Bedenken näher beschreiben könnten, damit wir uns bemühen können, Ihre Unzufriedenheit zu beseitigen und eventuelle Missverständnisse aufzuklären.
Wir hoffen, dass wir Ihre Meinung ändern und Ihre Vertrauen wiedergewinnen können. Vielen Dank für Ihre Aufmerksamkeit und Ihre Bereitschaft, uns Ihre Bedenken mitzuteilen.
Mit freundlichen Grüßen.
Terrible !!!dress I ordered came and…
Terrible !!!dress I ordered came and was clearly a cheaply made version of the items shown in the website ! The fabric was thin and cheap! The hems were uneven and not straight and the arms were ridiculously long and baggy. The item totally unwearable ! I have been trying to return this for a refund for over a week! Firstly I was asked to provide photographs, which I did, the company have then responded saying I am not entitled to a refund! I have disputed this saying the item is faulty and I am now not receiving a response! I would never buy from here again! Scam company clearly reproducing items from another company and using their images on their webpage! What I received was definitely not what is in their page
Don’t buy from here
26. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Joanne,
We are truly sorry to hear that you've had such a bad experience with the dress you ordered and that you're so dissatisfied. Our company has a strict quality inspection process by the quality inspection department before the clothes are shipped out.
However, we understand that the dress you received didn't meet your expectations in terms of quality and workmanship. We take your concerns very seriously. To help us further investigate this issue and figure out what went wrong, could you please provide us with the order number? With that information, we can look into the details more closely and see if there were any mistakes or oversights in our process.
We'll make sure to handle this matter promptly and do our best to resolve it to your satisfaction.
We hope you can give us a chance to look into it and make things right. Thank you for your patience and cooperation.
Sincerely.
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Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.