A fuir, les photos du site sont totalement mensongères ? Les robes reçues sont de qualité déplorable et ressemblent plus à des déguisements bas de gamme . Une honte et ils n’acceptent pas les retours,... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Spiego chiaramente che ho da pochi giorni effettuato il mio ordine da questo sito e non voglio farmi influenzare dagli altri commenti e avere pregiudizi. . Sto riscontrando assenza di comunicazione e... Näytä lisää
Yritys on vastannut
Absolute con!! Do not buy from this website! Wish I had read the reviews first before buying, quality is horrendous I’d rather buy a wedding outfit from Temu than here the quality would be better! A c... Näytä lisää
Yritys on vastannut
****DO NOT ORDER FROM THIS COMPANY***** THIS COMANY IS A SCAM. I ORDERED AN ITEM 8/13/26 PAID FOR 5-10 DAY SHIPPING AND TO THIS DAY 09/06/26 I HAVE NOT RECEIVED MY ITEM. THEY TOOK MY MONEY 8/15/26 AN... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The name “Mapledance” merges these inspirations: “Maple” symbolizes the warmth, color, and nostalgia of autumn, while “Dance” evokes a sense of fluidity, freedom, and feminine grace. Together, they represent a brand that brings life to the colder seasons through clothing that combines sophisticated design, seasonal warmth, and effortless movement. We specialize in creating fall and winter fashion that reflects the beauty of these seasons, offering women a wardrobe that is as practical as it is stylish. From soft knits and tailored coats to flowing dresses and cozy layers, every piece is designed to embrace both comfort and elegance, so that women can move confidently through their day, whether it’s a casual stroll in the crisp autumn air or a festive winter evening with friends.
Yhteystiedot
1,6
Huono
94 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
★ 1/5
★ 1/5 – Extremely disappointing experience
I strongly regret ordering from Mapledance.
I ordered a dress for €56, but the item I received was defective and did not match the product shown on the website. Sequins/material were missing in multiple areas. I documented the defects with photographs and sent all the evidence to customer service.
I also referred the company to its own Return Policy, which states that items with manufacturing defects in materials or workmanship are eligible for return.
Despite this, Mapledance refused to provide me with a return address or return instructions. Instead, I repeatedly received offers of partial compensation, including a 10% refund, rather than a full refund.
I contacted customer service multiple times and received repetitive replies from different representatives, but nobody provided a proper solution.
I do not recommend this company. My experience with the product and, especially, with the customer service was extremely disappointing.
I would strongly advise other customers to be very careful before ordering.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Zoja,
We are sorry to hear that your experience with Mapledance did not meet your expectations. We understand your disappointment, especially after taking the time to document your concerns and communicate with our customer service team.
After carefully reviewing the details and the photos you provided, we would like to clarify that the item shown in your photos corresponds to the style, design, and details of the product offered for sale. We understand, however, that the actual item may not have met your personal expectations, and we sincerely regret that you were dissatisfied with the result.
Regarding the return request, return arrangements, including the provision of a return address and instructions, can only be provided after the order and the reported issue have been verified as meeting the applicable conditions of our official Return Policy. This is why our team was unable to provide return instructions simply based on the initial request.
At the same time, we understand your frustration and do not want to disregard the time and effort you have already spent communicating with us. Taking your situation into consideration, our customer service team made a special request to offer you a goodwill compensation solution as an alternative. This was offered specifically with the intention of addressing your concerns and providing a practical resolution to your case.
We are sorry that the proposed solution did not meet your expectations. Nevertheless, we want to assure you that your case has been reviewed based on the information and evidence you provided, rather than being dismissed without consideration.
We respect your right to share your personal experience. We simply hope that the actual order details, the product information, and the after-sales process can also be taken into consideration when describing what happened.
Mapledance remains willing to communicate with you through our official after-sales team and handle any eligible issue in a fair and friendly manner.
Best regards.
A fuir
A fuir, les photos du site sont totalement mensongères ? Les robes reçues sont de qualité déplorable et ressemblent plus à des déguisements bas de gamme . Une honte et ils n’acceptent pas les retours, un scandale. Ils ne méritent même pas 1 étoile
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Chère Amelie,
Nous sommes sincèrement désolés de constater que les robes reçues n’ont pas répondu à vos attentes.
Après vérification des informations disponibles concernant votre commande, nous pouvons toutefois confirmer que les articles expédiés correspondent bien aux modèles et aux caractéristiques des articles commandés et présentés à la vente sur notre site. Nous regrettons naturellement que leur rendu réel ne vous ait pas satisfaite, mais cela ne signifie pas que les articles envoyés ne correspondent pas à votre commande.
Concernant votre remarque sur les retours, les demandes sont traitées conformément à notre politique de retour, dont les conditions sont détaillées sur notre site. Lorsqu'une commande répond aux conditions prévues, notre équipe peut accompagner le client dans la procédure de retour correspondante.
Nous respectons votre opinion et comprenons que chaque client puisse avoir des attentes différentes concernant l’apparence, les matières et les finitions d’un produit. Nous sommes néanmoins désolés que votre expérience n’ait pas été à la hauteur de vos attentes.
Vos remarques restent importantes pour nous et nous continuerons à travailler sur la qualité de nos produits, nos contrôles et notre service après-vente afin d’améliorer l’expérience de nos clients.
Cordialement.
Terrible
Terrible! I didn’t received the dress after 2 months of contacting them they don’t want to give me my money back ! Do not buy from them!!! It’s a scam!!
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Dream,
We are sorry to hear about your frustration regarding your order and understand how disappointing it must be to wait for such a long time without receiving your dress.
However, in order for us to properly investigate your situation, we need to identify the specific order in our system. The information provided in the review is not sufficient for us to verify the order details or accurately review what happened.
Could you please provide your order number or the email address used to place the order? Once we receive the correct information, we will check the order status, processing history, shipping information, and previous communication with our customer service team.
We take your concerns seriously and would like to verify the actual circumstances of your order before providing a specific response. If there has been an unexpected issue or delay, we will do our best to investigate it and assist you accordingly.
Thank you for your cooperation. We look forward to receiving the correct order information so that we can properly review your case and provide you with the appropriate assistance.
Best regards.
****DO NOT ORDER FROM THIS COMPANY*****
****DO NOT ORDER FROM THIS COMPANY*****
THIS COMANY IS A SCAM. I ORDERED AN ITEM 8/13/26 PAID FOR 5-10 DAY SHIPPING AND TO THIS DAY 09/06/26 I HAVE NOT RECEIVED MY ITEM. THEY TOOK MY MONEY 8/15/26 AND TO ALL THE EMAILS I WROTE, I GET AN AUTOMATED SAME MESSAGE THAT MY ORDER IS PROCESSING*****I JUST REPORTED THEM TO BBB AND DISPUTED THE TRANSACTION/
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Maria,
We are sorry to hear about your frustration regarding the delivery of your order.
However, in order for us to properly investigate your case, we need to be able to identify the specific order in our system. The information provided in the review is not sufficient for us to verify the order details or determine the current shipping status.
Could you please provide your order number or the email address used to place the order? Once we receive the correct information, we will check your order status, processing history, shipping details, and previous communications with our customer service team.
We take your concerns seriously and would like to review the actual circumstances of your order rather than make assumptions based solely on the information contained in the review. If there has been an unexpected delay, we will do our best to identify what happened and assist you accordingly.
We appreciate your cooperation and look forward to receiving the order information so that we can properly verify your case and provide you with an accurate response.
Best regards.
Very disappointing quality and difficult refund process
I ordered a dress which looked very different in quality from the images advertised on the website. The fabric, construction, stitching and finishing were extremely disappointing.
The dress was unworn, unused and still had the original tags and packaging. I contacted Mapledance immediately after receiving it and provided photographs showing my concerns.
Despite their returns policy referring to defects in materials/workmanship, Mapledance rejected my request for a full refund and instead offered a partial refund as a “goodwill” gesture, which I did not accept.
I have now had to raise a payment dispute with my bank to try to recover the £55 paid.
Based on my experience, I would not order from Mapledance again.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Anna,
We are sorry to hear that the dress did not meet your expectations, particularly regarding the fabric, construction, stitching, and finishing. We understand that receiving an item that does not match your personal expectations can be disappointing.
After reviewing the order information available to us, we can confirm that the item shipped corresponds to the dress and specifications that were ordered and presented for sale on our website. However, we fully understand that your perception of the material, appearance, or finishing may differ from what you expected, and we sincerely regret that you were not satisfied with the product.
Regarding your refund request, we would also like to clarify that our after-sales team handled the case according to the company's applicable return and refund policy. Requests involving alleged quality or workmanship issues are reviewed based on the specific circumstances and the information provided, including the relevant photographs and order details. Where a full refund does not apply under the policy, our team may consider an appropriate goodwill solution in an effort to resolve the customer's concerns.
The partial refund offered in your case was intended as such a goodwill gesture and was not intended to dismiss your concerns. We are sorry that the proposed solution did not meet your expectations.
We respect your decision to pursue the matter through your payment provider, and we will cooperate with any formal review of the case by providing the relevant order and communication records as required.
We sincerely regret that your experience with Mapledance was disappointing. Customer satisfaction remains important to us, and we will continue working to improve our products, quality control, and after-sales service.
Best regards.
Resolved my issue eventually providing…
Resolved my issue eventually providing 30% refund. Happy with this
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Ita,
Thank you very much for taking the time to share your feedback with us.
We’re pleased to hear that we were eventually able to resolve your issue and that the 30% refund provided was satisfactory to you. We truly appreciate your patience and understanding throughout the process.
Customer satisfaction is very important to us, and we’re always committed to finding appropriate solutions when a customer encounters an issue with their order.
Thank you again for your understanding and for giving us the opportunity to resolve the matter. We sincerely appreciate your support and hope to serve you again in the future.
Best regards.
CE sont des voleurs!!!
CE sont des voleurs!!!
N’achetez rien sur ce site.
J’ai commandé la même robe dans 2 tailles pour pouvoir avoir la bonne taille.
Il était indiqué ds la commande qu’on pouvait retourner si l’article ne convenait pas.
Or quand j’ai reçu les 2 robes, elles étaient loin de ressembler à la jolie robe que je pensais avoir commandé et ne m’allait pas du tout.
Quand j’ai voulu retourner les articles, impossible!!!
Scandaleux!!!!
À éviter !!!!!
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Chère Catherine,
Nous sommes sincèrement désolés d’apprendre que les robes reçues n’ont pas répondu à vos attentes et nous comprenons votre déception concernant votre expérience.
Nous souhaitons toutefois apporter une précision concernant les retours. Tous les articles ne sont pas automatiquement éligibles à un retour ou à un remboursement. Les demandes de retour sont examinées au cas par cas et doivent répondre aux conditions prévues par notre politique de retour.
Le fait d’avoir commandé deux tailles du même modèle ne signifie donc pas nécessairement que les deux articles peuvent être retournés sans condition. Notre équipe doit vérifier les circonstances de la commande ainsi que l’éligibilité des articles selon les conditions applicables.
Nous regrettons que cette procédure ait été source de frustration pour vous. Notre objectif n’est pas de compliquer volontairement les retours, mais de traiter chaque demande conformément aux règles de notre politique après-vente.
Nous respectons naturellement votre opinion et sommes désolés que les robes reçues n’aient pas correspondu à vos attentes en matière de coupe ou d’apparence.
Cordialement.
Worst experience ever
Worst experience ever. Made my order since August 12 and never received it. Also tried to call them and the number doesn’t even ring. Put some comments on their instagram page and they just blocked me.
I try to track my order and it’s not possible. I bought those dresses because the page says that shipping is between 7-10 business days. But it’s has been almost a month since then, and I don’t have any news, and no way to contact the page.
Reading all the horrible reviews I know I made a mistake trusting this shitty page. Hope no one else falls for this scam.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Sofia,
We are very sorry that your experience has been frustrating and that the delay has caused you concern.
We would, however, like to clarify the current situation regarding your order. After checking the available information, your order is still in the processing stage and our team is actively following up with the relevant department to move the order forward as quickly as possible. The fact that an order is still being processed does not mean that it has been abandoned or that your payment has simply been taken without any intention to fulfill the order.
Regarding communication, we can also confirm that you have contacted our customer service team by email. Our support team does respond to customer emails, normally within 24 hours. We kindly ask for your understanding that an immediate response is not always possible, particularly when a message is sent outside our stated service hours.
Our customer service contact information and working hours are:
Customer Service: contact@mapledance.com
Toll-Free Call: +1 (888) 5339077
Monday to Friday, 10:00 AM – 7:00 PM (EDT)
Please note that our telephone support is only available during the stated business hours. If you call outside these hours, the line may not be available, which does not mean that our customer service is unreachable.
We also understand your concern about tracking. When an order is still being prepared, a final carrier tracking update may not yet be available. Tracking information becomes available once the shipment has progressed to the relevant logistics stage.
We remain committed to completing your order and will continue to follow up with the relevant team. If you have any further questions, please contact us by email during the stated service period, and our customer service team will assist you accordingly.
Kind regards.
Vastaus yritykseltä Mapledance
Gentile Martina,
Grazie di cuore per aver condiviso la sua esperienza positiva!
Siamo davvero felici di sapere che ha apprezzato il nostro servizio clienti. Per noi è molto importante offrire un’assistenza disponibile, attenta e professionale ai nostri clienti.
Il suo feedback significa molto per tutto il nostro team e ci incoraggia a continuare a migliorare ogni giorno.
Grazie ancora per la fiducia e per il suo prezioso supporto!
Cordiali saluti.
Vastaus yritykseltä Mapledance
Dear Monica,
Thank you so much for sharing your positive feedback!
We’re delighted to hear that you found the ordering process smooth, convenient, and hassle-free. We always aim to make shopping with us as simple and enjoyable as possible.
Your support and kind words mean a lot to our team. Thank you again for choosing Mapledance, and we hope to serve you again in the future!
Kind regards.
Terrible brand !!!!
Terrible brand !!!!
Save your money — I do not recommend this brand at all.
You will receive something completely different from what is shown in the photos. It’s a Chinese brand with very poor quality, a terrible cut and cheap fabric. Definitely not worth the money.
Based on my experience, they also do not accept returns or exchanges, no matter what the reason is. I tried to get my money back and had zero chance. They barely respond to messages and provide no proper solution.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Supattra,
We are sincerely sorry that your purchase did not meet your expectations, and we regret that you were disappointed with both the product and your after-sales experience.
After reviewing your case, we would like to clarify that the item shipped corresponds with the product associated with your order. We understand, however, that customers may have different expectations regarding fabric, fit, color, and overall appearance, and we are sorry that the item did not meet your personal expectations.
Regarding your return and refund request, our after-sales team reviews every case according to our official return and refund policy. Return and exchange requests are assessed individually based on the actual circumstances of each order, and only orders that meet the applicable policy conditions can be processed accordingly. This process is applied consistently to ensure fairness for all customers.
We also regret that you felt our communication was insufficient. Our customer service team is committed to responding to customer inquiries and reviewing each case based on the order details and the information provided. If there is any additional information regarding your order that has not yet been reviewed, we remain willing to continue assisting you through our official customer service channels.
We appreciate you taking the time to share your feedback, and we will continue working to improve our customer experience, communication, and after-sales service.
Kind regards.
Not as shown at the photos
delivery was significantly delayed and when I finally received the item it looked nothing like the one advertised. Low quality, poor stitching and the feathers (on sleeves) were almost non existent. Not recommended at all
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Elena,
We are sincerely sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be to experience a delivery delay and then feel dissatisfied with the item you received.
However, we are currently unable to verify the specific circumstances of your order based only on the information provided in this review.
Could you please provide your correct order number or the email address used when placing your order? Once we receive the relevant information, we will carefully review the order details, shipping history, product information, and any previous communication regarding your case.
If you believe there is a significant difference between the item received and your order, or if you have concerns about the product quality, stitching, or other details, our after-sales team will review the relevant information according to our official after-sales process.
Our goal is to investigate your specific case based on the actual order records rather than make assumptions, and we remain willing to assist you through our official customer service channels.
Kind regards.
N’achetez surtout pas chez eux
N’achetez surtout pas chez eux
Très mauvaise qualité
Très cher pour des tissus cheap
Passez votre chemin
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Chère Sandra,
Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Nous comprenons que vos préoccupations concernant la qualité du produit puissent être décevantes.
Cependant, nous ne sommes actuellement pas en mesure de vérifier votre situation sur la seule base des informations figurant dans cet avis.
Pourriez-vous nous communiquer votre numéro de commande ou l'adresse e-mail utilisée lors de votre achat ? Dès réception de ces informations, notre équipe vérifiera les détails de votre commande ainsi que tout échange précédent avec notre service après-vente afin d'examiner votre dossier avec précision.
Toutes les demandes de service après-vente sont étudiées individuellement en fonction des informations réelles de la commande et de notre procédure officielle. Notre objectif est d'examiner les faits de votre dossier et de vous apporter une assistance appropriée.
Nous restons à votre disposition et espérons avoir l'occasion de vérifier votre commande et de vous aider.
Cordialement.
Un mes y aun sin enviar
Realice un pedido hace un mes, y aun ni lo han enviado, les requiero información al respecto y me contestan sin concretar nada
Cuando en la descripción decía envío en 10 días
Por supuesto quiero que me devuelvan el dinero, dado que ya no necesito el vestido
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Estimada B ROD:
Lamentamos sinceramente el retraso de su pedido y entendemos perfectamente su frustración, especialmente si ya no necesita el vestido y está solicitando la cancelación y el reembolso.
Para poder revisar su caso de forma precisa, ¿podría facilitarnos su número de pedido o el correo electrónico utilizado para realizar la compra? Con esta información podremos comprobar el estado real del pedido, el historial de procesamiento, las comunicaciones anteriores y su solicitud de cancelación y reembolso.
Entendemos que usted esperaba recibir el pedido dentro del plazo indicado y que la situación actual no ha cumplido sus expectativas. Precisamente por ello, preferimos verificar primero los datos concretos de su pedido antes de darle una respuesta genérica o hacer suposiciones sobre su caso.
Una vez que recibamos la información correcta, nuestro equipo podrá revisar su situación y ofrecerle la asistencia correspondiente de acuerdo con el estado real del pedido y nuestro procedimiento de atención posventa.
Lamentamos sinceramente las molestias ocasionadas y esperamos poder revisar su caso y ayudarle de manera adecuada.
Atentamente.
I placed my order on July 27
I placed my order on July 27, and it is still marked as “processing.” Despite contacting customer support multiple times via email, I have received no clear information about when my dress will ship. I’ve requested a cancellation and full refund for over a week, but the company continues to refuse both cancellation and refund. With my wedding in two days, this delay is completely unacceptable, and I will not be receiving the dress in time. This experience has been extremely disappointing, with poor communication and unacceptable delays. I would not recommend this store to anyone.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Christina,
We are truly sorry for the frustration and disappointment this situation has caused.
We would like to sincerely apologize for the delay with your order. Your order is currently still showing as being processed, and we understand that this status is particularly concerning given the time-sensitive nature of your purchase.
We also understand your frustration regarding your cancellation and refund requests. Once an order has entered the fulfillment and preparation process, cancellation is not always immediately available because different stages of production, inventory allocation, quality checking, and logistics preparation may already have been initiated. This is why our team may not be able to simply stop and reverse an order at the moment a cancellation request is received.
That said, we understand that this explanation does not change the inconvenience you are experiencing, particularly because you purchased the dress for a specific occasion. We sincerely regret that the processing time has not matched your expectations.
We have taken note of your concerns and our team is continuing to follow up on the order with the relevant department. We will do our best to accelerate the remaining processing steps and obtain the latest available update regarding the shipment.
Regarding your after-sales request, please understand that cancellation and refund requests are reviewed according to the actual order status and our applicable after-sales procedures. Our intention is not to ignore your request or make the process unnecessarily difficult. We need to verify the specific status of the order before determining what options are available.
We are also sorry if our previous email responses did not provide you with the clear information you were looking for. We understand that receiving general processing updates when you need a definite answer can be frustrating, and we will continue working to obtain more useful information for your case.
We sincerely regret that your experience has fallen short of what you expected from us. We understand why you are disappointed, and we respect your feelings regarding the situation.
Please rest assured that your order has not been forgotten. Our team will continue following it and will assist you with the available after-sales options based on the actual status of the order.
We wish you all the best for your upcoming wedding and sincerely apologize that this order has added stress during such an important time.
Kind regards.
DO NOT BUY!! THEY WON'T REFUND YOU
I ordered a black dress with a black sheer cape last December '25. It was supposed to arrive within a week. I sent several emails asking for a refund and they said the order was being processed, they've put it as priority, they have a ton of orders, and the dress required tailoring although I just ordered a size from the website and didn't give any specifications. A few days ago now August '26 I received the order they put as "priority". A white strappy dress with a white sheer cloak. Completely different style and colour. I emailed, sent a picture and now they are saying the dress I ordered is out of stock???? HOW IS THAT EVEN POSSIBLE IF YOU TOLD ME YOU WERE MAKING THE DRESS AND THAT IS WHY THERE IS A DELAY?? They are absolutely crazy, DO NOT BUY!!!!!!!!!
EDIT 07/08/26: I read their reply below. The customer service team said as I am unhappy with the order they sent me (the wrong item) I will need to pay $30 to send it to their Chinese warehouse as the international warehouse is under construction LOL. They otherwise offered a 30% refund which is infuriating. So as I said, they are out of their mind and I am filing with the financial authority ans reporting the business as fraud.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Reema,
We are sincerely sorry to hear about your experience and completely understand your disappointment after waiting such a long time for your order.
We sincerely apologize that the outcome did not meet your expectations. We understand how frustrating it must have been to receive an item that you believe does not match what you originally ordered.
We have noted that you have already contacted our customer service team regarding this matter. Please rest assured that your case is currently being handled, and our after-sales team will continue to communicate with you and review your order details carefully in order to provide the most appropriate solution in accordance with our after-sales policy.
We truly understand your frustration, and we regret that this experience has affected your confidence in our service. Your feedback has been taken seriously, and we appreciate you bringing your concerns to our attention.
Thank you for your patience while our team continues to assist you. We remain committed to working with you to resolve this matter through our official customer service channels.
Kind regards.
Comprei uma peca 21.06.2026 para…
Comprei uma peca 21.06.2026 para utilizar no casamento 25.07.2026 de meu irmao, finalizando a compra na sequência ja nao conseguia entrar no site.
Toda a tratativa via email é falha, sem retornos conclusos!
Eis que meu pedido ficou preso na alfandega por erro da parte da empresa, no preenchimento dos dados, e quando fui solicitar reembolso, eles disseram que não havia como!
Pedido com extremo atraso, sem retorno exato sobre oque estava acontecendo, em nenhum momento me solicitaram o reenvio da peca por conta do prazo ja em atraso, tentaram me reenviar o produto apos eu falar que gostaria de cancelar!
O casamento ja havia passado, ia enfiar o vestido onde?
Ate o dia de hoje estou sem qualquer retorno plausivel 30.07.2026
Péssimo atendimento
Pessimos em resolução!
NAO COMPREM!!!
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Prezada Caroline,
Lamentamos sinceramente que esta situação tenha causado frustração e preocupação, especialmente considerando que o pedido estava relacionado a uma ocasião importante como o casamento do seu irmão.
Gostaríamos de esclarecer que, para podermos verificar corretamente todos os detalhes do seu caso — incluindo o status do envio, possíveis informações de alfândega, histórico de comunicação e a situação do pedido — precisamos localizar a compra em nosso sistema.
Pedimos, por favor, que nos informe o número do pedido correto ou o e-mail utilizado na compra. Com esses dados, nossa equipe poderá realizar uma análise completa e fornecer uma resposta precisa sobre o ocorrido.
Entendemos a sua insatisfação, mas sem as informações do pedido não conseguimos confirmar os detalhes mencionados na avaliação nem verificar a melhor solução disponível.
Reforçamos que todos os casos são analisados individualmente pela nossa equipe de atendimento e estamos sempre dispostos a ajudar nossos clientes através dos canais oficiais.
Aguardamos suas informações para que possamos verificar o caso e prestar a assistência adequada.
Atenciosamente.
Absolute con!
Absolute con!! Do not buy from this website! Wish I had read the reviews first before buying, quality is horrendous I’d rather buy a wedding outfit from Temu than here the quality would be better! A customer service is a joke if not illegal! Absolutely gutted!
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Emily,
We are sorry to hear that your purchase did not meet your expectations and sincerely regret that you were disappointed with your experience.
We would like to clarify that the item you received was shipped according to the order you placed, and our products are supplied based on the specifications, descriptions, and images provided on the product page. We understand that perceptions of quality, fabric, style, and overall expectations may vary from customer to customer, and we are sorry that the product did not meet your personal expectations.
We also regret that you were dissatisfied with our customer service. Our support team has remained available to assist you throughout the process and has handled your inquiry in accordance with our published after-sales and return policy. While we understand that our policy may not always produce the outcome every customer hopes for, it is applied consistently and fairly to all orders.
We respect every customer's right to express their opinion and appreciate all feedback, as it helps us continue improving our products and services. We are sorry that we were unable to provide the shopping experience you expected.
If you still require assistance regarding your order, our customer service team remains available and will be happy to review your case through our official support channels.
Kind regards.
Awful brand. Avoid at all costs
I want to share my recent experience with an online retailer because I believe other consumers should be aware.
I received a faulty product and contacted the company expecting a straightforward resolution. Instead of taking responsibility, I was told that returning the faulty item would cost me around $30, and because their overseas warehouse is under maintenance, it would take 25–30 days for them to receive it. As a customer, I don't believe internal warehouse issues should become my responsibility when the product arrived faulty.
After several emails explaining the situation, the company's latest offer was a 10% refund as compensation. They are repeatedly ignoring my requests. To me, this demonstrates a disappointing lack of care for the customer and a failure to properly resolve a genuine complaint. My dress cost £58, and they cannot refund this even though I paid £15 for express delivery to have this dress for a wedding, yet it still arrived faulty.
When a customer receives a faulty item, they should be treated fairly and with respect—not asked to absorb additional costs or accept what feels like a token gesture while the company cites its own operational problems.
I'm sharing my experience so others can make an informed decision before purchasing. Please read the return policy carefully. Even though they say items can be refunded, my experience has been that obtaining a refund for a faulty item has been anything but straightforward. I hope the company reconsiders how it handles customers when things go wrong, because good customer service isn't measured by how you act when everything goes right—it's measured by how you resolve problems when they arise.
I actually liked this brand, but after this experience I will never shop here again. Being based overseas does not make it acceptable, in my opinion, to treat customers this way. I feel completely let down.
LATEST UPDATE
After several days of back-and-forth communication, I was eventually offered a replacement dress. As I couldn't wear my original dress because it arrived damaged, and the company was refusing to provide the refund I had requested, I accepted the replacement so that I wouldn't lose out completely.
I sent them a photograph clearly showing the dress I wanted as the replacement.
What I have now received is, quite frankly, unbelievable. The dress sent to me looks nothing like the dress being advertised on their website.
I wish l could have included the photographs so you can see the comparison for yourself.
After receiving a damaged dress, paying £15 for express delivery, spending days trying to resolve the issue, being offered only a 10% refund, and then finally accepting a replacement only to receive something that bears little resemblance to the advertised dress, I have completely lost confidence in this company.
For me, this has now gone beyond poor customer service. The entire experience has been completely unacceptable.
Please look at the comparison photographs and make your own judgement. Then ask yourself: would you feel confident ordering from this brand?
I certainly wouldn't again.
Please save your money and think very carefully before ordering. I wish I had known what I know now.
You have been warned.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Mrs Caves,
We are truly sorry to learn that your experience did not meet your expectations, and we sincerely regret the frustration this situation has caused.
We understand that receiving an item you believe to be faulty is disappointing, especially when it was purchased for an important occasion and express shipping was selected. We also appreciate the time you have taken to communicate with our customer service team throughout this process.
Please be assured that we have not ignored your concerns. Our after-sales team has been actively reviewing your case and has continued communicating with you in an effort to find a suitable solution in accordance with our after-sales and return policy. The options provided during our correspondence were intended as part of that resolution process and were not meant to dismiss your concerns.
Regarding the return process, international returns involve logistics procedures that may require additional processing time depending on warehouse operations and carrier arrangements. We understand this can be inconvenient, and we sincerely apologize if this has caused additional disappointment.
Our goal has always been to resolve your case fairly and responsibly. Although we regret that the proposed solution did not meet your expectations, we remain willing to continue working with you through our official customer support channels to reach the best possible resolution within our policies.
We respect your right to share your experience and appreciate your feedback, as it helps us continue improving both our products and our customer service. We sincerely regret losing your confidence and hope there may still be an opportunity to restore it in the future.
Kind regards.
Avoid!!! DO NOT ORDER
Avoid!!!! I ordered an item on the 27th June and paid for express delivery which stated a delivery of 3-5 working days. The item has still not been received and the status of the order is ‘not shipped’. I emailed and they said it was in stock and being processed and they were unable to cancel and refund the order. I then was told this was handmade and this was the reason for the delay. I am still in communication with this ‘company AND HAVE STILL NOT RECEIVED THE ITEM NEARLY A MONTH ON!!!!’ . DO NOT ORDER FROM THIS COMPANY
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mapledance
Dear Neeve,
We are sincerely sorry for the delay you have experienced and fully understand your frustration, especially as you selected express shipping with the expectation of receiving your order within the estimated timeframe.
After reviewing your case, we can confirm that your order is still being actively processed, and we have already requested that it be treated as a priority. Our team has also contacted the relevant department to continue expediting the preparation and shipment of your order.
We understand that you were initially informed the item was in stock and later advised that additional production time was required. We apologize if this caused confusion. Certain styles, particularly those requiring additional craftsmanship, quality inspections, or specialized preparation, may occasionally require longer processing times than originally anticipated. While we always strive to meet the estimated delivery window, unforeseen production and logistics factors can sometimes result in delays.
We also understand your concern regarding the cancellation request. Once an order has entered the fulfillment and production process, it may no longer be possible to cancel it immediately, as materials and production resources have already been allocated. This policy is intended to ensure the integrity of our order fulfillment process, although we recognize that it can be disappointing when delays occur.
Please be assured that your order has not been forgotten or abandoned. Our team continues to monitor its progress closely and is making every effort to have it dispatched as soon as possible. We sincerely regret that the delay has affected your confidence in our service.
We value every customer's feedback and understand that waiting longer than expected can be frustrating. We appreciate your patience and assure you that we remain committed to delivering your order and assisting you throughout the process.
Should you require any further updates, our customer service team will continue to be available to support you until your order has been successfully completed.
Kind regards.
Trustpilot-kokemus
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