Excellent company. Quality of blinds amazing and delivered so quickly. Have managed to fit a majority of the house for £400 just two windows left to do. They look great would absolutely recommend to a... Näytä lisää
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I had a poor experience with SureCover initially, but after some push, the team contacted me and fixed the issue. The Irish phone numebr on the website seems fake, and the team were not responsive... Näytä lisää
Yritys on vastannut
Very happy with the after sale service and communication from this company. I did have some issues with my initial order. These are now happily resolved. The blinds look beautiful.
Yritys on vastannut
Moved down to one star as the slats don't stay in place. Really poor quality. The company asked for details here but not been in touch. Quality very poor. Slats dont stay where you position... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Yhteystiedot
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Yhdistynyt kuningaskunta
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4,4
Erinomainen
14 t. arvostelua
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent company
Excellent company. Quality of blinds amazing and delivered so quickly. Have managed to fit a majority of the house for £400 just two windows left to do. They look great would absolutely recommend to anyone.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Issue Remedied
I had a poor experience with SureCover initially, but after some push, the team contacted me and fixed the issue.
The Irish phone numebr on the website seems fake, and the team were not responsive at the start, but once they get onto the issue, it does get resolved.
Quality-wise, the blinds are nice but the bottom inserts could benefit from end caps (I have that on blinds from another company), so could be a great inprovement to make these look super high end.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Dear Elena,
Thank you for taking the time to share your experience, and we’re genuinely sorry to read how disappointed you are with your recent order. This is certainly not the experience we want our customers to have, especially when using our MeasureSure Cover, which is designed to provide reassurance on more complex windows such as bay setups.
We’re sorry to hear about the fitting issue with one of the blinds and for the frustration caused by the lack of response when you tried to contact us. That is not acceptable, and we apologise sincerely for the inconvenience and loss of trust this has caused.
Your feedback regarding the finish of the blind and the comparison you’ve made is also noted and will be shared with the relevant teams for review. We always welcome constructive feedback as it helps us improve both our products and service.
One of our aftercare team will be reaching out to you shortly to review your order in detail and discuss how we can resolve this for you under the MeasureSure Cover.
Thank you again for bringing this to our attention, and we hope we can restore your confidence in Make My Blinds.
Kind regards,
The Make My Blinds Team
Make My Blinds takes the stress out of…
Make My Blinds takes the stress out of custom blinds with a super easy online designer, free samples and top-notch quality.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Ruby,
Thank you for the fantastic review.
We’re really pleased to hear that you found our online designer easy to use and that the free samples and quality of our blinds helped make the process stress‑free.
We truly appreciate you taking the time to share your experience and choosing Make My Blinds. Enjoy your new blinds.
Kind regards,
The Make My Blinds Team
Excellent customer service by Paul!
I came across this company when looking online for blinds and comparing prices. This company came out with the lowest price for the blind we needed. We received our blind in good time, with comms along the way letting us know when it would be delivered. The quality of the blinds are great and looked great and were easy to install. There was a slight issue with one of the cords which we only noticed when installed. This didn’t affect the use. I contacted make my blinds by email and called them the too. I spoke with Paul who was amazing, Paul looked through my query whilst I was on the phone and discussed the photos I sent. Paul then let me know what he was going to do and gave me a clear time frame, also explaining he would be out of office for a few days but would still help resolve my issue. I then received a notification 3 days later telling me that a new replacement blind would be delivered, with Paul confirming this by email. Paul’s customer service was great and personable and honestly wowed me! I wouldn’t think twice about recommending this company and will definitely use them again, for the great quality of the blinds and the great customer service. Thanks again!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Katy,
Thank you so much for taking the time to leave such a detailed and fantastic review. We’re delighted to hear that you were happy with the quality of your blind, the delivery updates, and how easy it was to install.
We’re especially pleased to hear that Paul was able to assist you and provide clear communication and reassurance throughout the process. Your kind words will certainly be passed on to him, as we know how much it means to our team when their efforts are recognised.
Thank you again for recommending us and for your trust in Make My Blinds. We look forward to helping you again in the future.
Kind regards,
The Make My Blinds Team
Unfortunately had a very dismal…
Unfortunately had a very dismal service, my order eventually turned up after almost a month, that was only because I had to track the courier depot myself. After apparently 11 missed deliveries later, I gave up and googled the postcode of DX courier services and drove a 29 mile round trip to get the blinds myself, after weeks and weeks of e mails and tracking conversations not to mention lost income ,having taken loads of time off work to recive numerous so called missed deliveries,it turned out that make my blinds had an address label of which had no identity ,and never existed!! When I asked for a refund, as I had no blinds at that point,I was advised once dispatched ,its not down to them,even though they appointed the delivery service. I initially held DX responsible, but having got to the bottom of the situation, it was plain to see it was definitely not the fault of the courier and the blame solely lays with make my blinds admin . Ive since had no response after numerous e mails to make my blinds, asking have I had my goods as they claimed the goods were delivered, I simply responded " no not delivered but collection in person " ive still had no response. Bottom line is,the blinds were ok for the money,however its cost me a heck of a lot more in lost revenue and fuel having to collect myself. YOU SHOULD BE ASHAMED OF YOURSELVES. Very disappointed customer here and any further business will not be put your way!!
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Dear Steve,
Thank you for sharing your experience, and we’re very sorry to read how frustrating and disappointing this situation has been for you. We fully understand why the delays, repeated delivery issues, and the amount of time and expense you’ve incurred would have caused significant frustration.
We sincerely apologise for the problems surrounding the delivery of your order and for the communication issues you’ve experienced while trying to resolve this. This is not the level of service we expect to provide, and we’re sorry that you felt left without support during what should have been a straightforward process.
We appreciate you taking the time to explain the situation in detail, including the steps you took to collect the order yourself. Your feedback is being taken seriously and will be reviewed internally to help prevent this happening again.
One of our aftercare team will be reaching out to you
to discuss the issue further and to see how we can address this for you.
Kind regards,
The Make My Blinds Team
Issues - Shutters
Moved down to one star as the slats don't stay in place. Really poor quality. The company asked for details here but not been in touch.
Quality very poor. Slats dont stay where you position them. Not fit for purpose.Two of the hinges on the frame were way out, so I had to drill additional holes in the frame and move them.
The instructions were also unclear. They didn't mention drilling through the partially predrilled holes, which were bizarrely placed on the outside of the frame. rather than the inside.
So 1, provide an instruction sheet for the shutters that actually apply to those shutters and are accurate and not confusing and 2. Have a word with the guy who is putting the hinges on the shutters - the middle hinges weren't even at the same level and both were way out.
For the amount paid I expected better.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Dear Fred,
Thank you for taking the time to leave your feedback. We’re pleased to hear that the shutters look good once installed, but we’re genuinely sorry to learn about the quality control and installation issues you encountered.
We appreciate you highlighting the concerns with the hinge alignment and the placement of the pre‑drilled holes, as well as the lack of clarity in the installation instructions. This is certainly not the experience we want for our customers, particularly given the expectations that come with your purchase.
Your comments regarding both the product quality and the instructions are extremely helpful and will be fed back to the relevant teams so they can be reviewed and improved. We understand how frustrating it must have been to have to make adjustments yourself during installation.
We have requested additional information so that we can investigate this further and look into how we can resolve this for you. Once received, one of our aftercare team will be in touch directly.
Thank you again for your feedback.
Kind regards,
The Make My Blinds Team
Beautiful blinds.
Very happy with the after sale service and communication from this company. I did have some issues with my initial order. These are now happily resolved. The blinds look beautiful.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Dear Catherine,
Thank you for taking the time to share your experience, and we’re genuinely sorry to read how disappointed you feel with the aftercare and communication you’ve received. This is certainly not the level of service we aim to provide, especially after you’ve already taken the time to send a video and attempt a fix as advised.
We completely understand your frustration, particularly as the replacement part did not resolve the issue and you’ve since been waiting for further responses. We apologise sincerely for any delay in getting back to you — we appreciate how disappointing this must have been.
One of our aftercare team will be reaching out to you directly as a priority so we can take ownership of this and work with you to resolve the problem properly. Your feedback is important to us and helps us identify where we need to improve.
Thank you again for bringing this to our attention, and we hope to turn this experience around for you.
Kind regards,
The Make My Blinds Team
What a brilliant service this was and…
What a brilliant service this was and very user friendly. Ordered 2 slatted faux wood blinds and they arrived quickly and fit perfectly.
14. syyskuuta 2025
Vastaus yritykseltä Make My Blinds
Hi Moira,
Thank you for your wonderful review! We’re delighted to hear that you found our website easy to use and that your faux wood blinds arrived quickly and fit perfectly.
It’s great to know you’re happy with both the product and the service, and we really appreciate you taking the time to share your experience. We hope you continue to enjoy your new blinds.
Kind regards,
The Make My Blinds Team
Velux and gable window blinds.
Delighted with my blinds. Very easy to put up and the measurements were perfect. I will be getting more in the future.
5. lokakuuta 2025
Vastaus yritykseltä Make My Blinds
Hi Joanne,
Thank you so much for your lovely review.
We’re delighted to hear that you’re pleased with your Velux and gable window blinds and that they were easy to fit with perfect measurements.
It’s great to know you’re happy with your purchase, and we really appreciate you choosing us. We look forward to helping you again when you’re ready for your next order.
Kind regards,
The Make My Blinds Team
Fantastic customer service
The company were brilliant at communication and helped me expedite an order due to an urgent need. I spoke to Paul who was so warm and helpful, a lovely guy. Would really recommend!
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Imogen,
Thank you so much for your fantastic review! We're really pleased to hear that our team were able to help expedite your order when you needed it urgently.
It was a pleasure speaking with you, and I’m delighted that you found the communication clear and supportive throughout. Your recommendation truly means a lot to us.
If you ever need anything in the future, I’m always happy to help.
Kind regards
The Make My Blinds Team
Absolutely chuffed with Make My Blinds
Absolutely chuffed with Make My Blinds. Ordered free samples arrived next day and the quality is highly. Measuring guide made it.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Harry,
Thank you so much for your lovely review.
We’re absolutely delighted to hear that you’re chuffed with your Make My Blinds experience.
It’s great to know your free samples arrived quickly and that the quality impressed you. We’re also really pleased the measuring guide made things easy.
If you need any further help choosing or fitting your blinds, we’re always here to support you.
Thanks again for choosing us.
Kind regards,
The Make My Blinds Team
I cannot recommend make my blinds...
I am very dissatisfied with this company. I spent £130 on a blind which had the wrong colour tapes to what I had ordered. Trying to get a resolution and the correct blind sent has been nothing short of terrible. My emails go unanswered and it's very difficult to get through on the phone. I have spoken to Tim on a few occasions via email and phone when I have actually managed to get through and despite him being helpful, apologetic and professional on the phone telling me they are short staffed he does not follow through with his promises of keeping me in touch with updates and an idea of when my replacement blind will actually be delivered. It's been over two weeks since I received the incorrect blind, and still I am no further in finding out when I will receive the blind I ordered and paid for. My original blind was delivered within 3 working days yet they can't seem to deliver me a replacement easily or communicate to me as to when I will actually receive what I ordered! I've never known such shocking service and I will not be recommending this company or ordering from them again. They are quite happy to take my money but not able to actually send me what I ordered, the aftercare is literally non existent! Such a stressful experience.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Dear Tiffany,
I’m really sorry for the inconvenience and poor experience you’ve had. As discussed earlier today, I reviewed your order personally and have confirmed with our factory that your replacement blind is now being remade and scheduled for delivery on Monday/Tuesday next week.
I apologise for the delays and lack of communication—this isn’t the standard we aim for. Thank you for your patience and for giving us the chance to put this right.
Kind regards,
The Make My Blinds Team
Make My blinds is very quickly company
Make My blinds is very quickly company. customer like this company. My experience blind was good. team were very helpful.
29. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Daniel,
Thank you so much for your kind review.
We’re really pleased to hear that your blinds arrived quickly, that you had a good experience, and that our team were helpful throughout. It’s great to know you’re happy with your blinds.
Thank you for choosing Make My Blinds — we truly appreciate your recommendation.
Kind regards,
The Make My Blinds Team
I had a great experience with the team
I had a great experience with the team, although I had an issue with my blinds they rectified it and refunded me straight away so I could order the right ones. Joshua and Tim were very helpful. Looking forward to getting my new blinds soon
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi,
Thank you so much for your kind review.
We’re really glad to hear that, despite the initial issue, our team was able to resolve things quickly and get you refunded so you could reorder with confidence.
It’s great to know that Joshua and Tim were helpful throughout — I’ll be sure to pass on your lovely feedback to them. We always aim to put things right as smoothly as possible, so it’s reassuring to hear this made a positive difference for you.
We look forward to your new blinds arriving soon and hope you love them! If you need anything in the meantime, we’re always here to help.
Kind regards,
The Make My Blinds Team
Excellent after sales!!
I recently purchased 4 sets of blinds from this company and had a fantastic experience from start to finish. The quality of the blinds exceeded my expectations, and the installation process was not difficult at all.
I made a stupid error of inputting one of the blinds measurements wrong when purchasing, so one of the blinds size was inaccurate unfortunately. However I contacted customer service and spoke to Paul. He was absolutely amazing in helping me with my error and sorted out a replacement immediately.
What truly stood out was their after-sales support and customer service. Paul was responsive, helpful, and genuinely committed to ensuring everything was perfect. It’s rare to find a company that cares this much about customer satisfaction.
I highly recommend Make My Blinds to anyone looking for quality products backed by outstanding service.
Paul is an absolute credit to this company, you can tell he genuinely cares and works hard to ensure you're satisfied with everything. Thanks again Paul!
We'll definitely be purchasing more blinds for the other rooms!
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Naz,
Thank you so much for such a fantastic and detailed review — we really appreciate you taking the time to share your experience.
We’re delighted to hear that the quality of the blinds exceeded your expectations and that the installation process was straightforward. Even more importantly, we’re really pleased that when a measurement issue arose, our team was able to step in and resolve it quickly so you could reorder with confidence.
Your comments about our after‑sales support truly mean a lot to us. We take great pride in ensuring every customer feels supported, and it’s wonderful to hear that Paul was able to help so promptly and effectively. He really is a valued member of the team, and your kind words will absolutely be shared with him.
Thank you again for your recommendation — we look forward to helping you with blinds for the rest of your home whenever you’re ready.
Kind regards,
The Make My Blinds Team
Make My Blinds is very good company…
Make My Blinds is very good company highly recommend and great quality. All fitted and perfect no issue blinds good and customer service.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Jesse,
Thank you so much for your kind review! We’re delighted to hear that your blinds were great quality, fitted perfectly, and that you had no issues with your order. It’s also lovely to know you were happy with our customer service.
Your recommendation means a lot to us — thank you for choosing Make My Blinds. If you ever need anything in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Blinds very easy and high quality
Blinds very easy and high quality. Highly recommend all fitted the first time perfectly. No issue with any excellent company.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Jordan,
Thank you so much for your lovely review! We’re delighted to hear that your blinds were easy to fit, high quality, and fitted perfectly first time. It’s fantastic to know you had no issues and that you’d highly recommend us.
Your kind words mean a lot to our team — thank you for choosing Make My Blinds. If you ever need anything in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Great blinds and customer service
We've have had a full set of custom blinds for all our windows for a couple years now. Don't hesitate to order bold colours, they create such a lovely light!
But the reason I write this review is because the tilt mechanism broke on one of the blinds and customer support was great, they didn't argue about the blinds being older than a year, but instead got the factory to send the spare part and to put together a simple instructions document how to do the replacement.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Daniel,
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that you’ve been enjoying your custom blinds for several years now — and we love your recommendation about bold colours bringing in beautiful light.
We’re especially pleased to hear about your experience with our customer support team. Even after some time, we always aim to help wherever we can, so it’s great to know we could arrange the replacement part and provide clear instructions to get everything working again.
Thank you again for your kind words and continued trust in Make My Blinds. If you ever need any further assistance, we’re always here to help.
Kind regards,
The Make My Blinds Team
make My Blinds are high quality and fit…
make My Blinds are high quality and fit perfectly. very great and professional company. All person like this website. I am very satisfied.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Andrew,
Thank you so much for your kind review.
We’re delighted to hear that your blinds are high quality and fit perfectly, and that you found our service professional. It’s wonderful to know you’re very satisfied — feedback like this really means a lot to our team.
Thanks again for choosing Make My Blinds, and please don’t hesitate to get in touch if we can help in the future.
Kind regards,
The Make My Blinds Team
This company delivers quality
The blinds are high quality, fit perfectly, and were easy to install. They were excellently packaged and came with clear, accurate instructions. You can tell straight away from the packaging that this company delivers quality.
Customer service was very polite — they even called me to confirm the colour, which I really appreciated. Delivery was also very fast.
The only thing I would suggest is adding real-life photos of the installed products on the website. This would help customers better understand the actual look and colour, as this was my only concern when ordering.
Overall, I am very satisfied. A reliable and trustworthy seller.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Make My Blinds
Hi Velyana,
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re absolutely delighted to hear that you’re happy with the quality, fit, and ease of installation of your blinds, as well as the packaging and clear instructions. It’s especially rewarding to know that the care we put into every order is evident from the moment it arrives.
We’re also really pleased that our customer service team’s call to confirm the colour was helpful — we believe those extra checks make a big difference to customer confidence.
Thank you as well for your valuable suggestion regarding real‑life installation photos. This is great feedback and something we’re always looking to improve, as we agree it can really help customers visualise the finished result.
We truly appreciate your kind words and are delighted to hear you found us reliable and trustworthy. If you ever need anything in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
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