Madison Brook Arvostelua 619

Madison Brook is really attentive and helpful. Stacey is very helpful, patient and professional. Her help in managing my property is essential.

Stacey is very professional and efficient in helping me managing my property. Thank you Stacey.

This my first time using Madison Brook and I am very satisfied with the service and the organization. Joshuah Eagle and Kiran Singh provided excellent service, professional approach and timely organization.

Madison Brook have really given me peace of mind over the past few years in managing my property. They get the job done when it counts and more often than not it's a friendly personable service.

I have been letting out a property through Madison Brook for over 5 years now, and communication and service has always been great. My Property Manager, Stacey Channon, has always gone above and beyond in dealing with all aspects of the tenancies, including urgent repairs, and made the whole landlord experience as smooth and stress-free as possible.

Kiran Singh has been very helpful and quick to respond to any questions, excellent communication!

10 stars if I could for stacey channon! She has been sooo quick and patient and friendly when resolving our issues! We have been very lucky to have her :)

Valentina handled my house purchase with care and expertise throughout the entire process. Unlike other Estate agents/agencies that I have dealt with in the past, Valentina worked tirelessly to ensure that I had all the documents and information that I required as a buyer.

My particular case was complicated and took quite a while, so I'm extra appreciative of the patience that Valentina demonstrated. If I ever need an Estate Agent again, Madison Brook will be at the top of my shortlist!

I recently moved to a beautiful flat in Docklands, East London.

After weeks and weeks of stress trying to find somewhere to live, and pretty much losing hope, I came across a flat Madison Brook was letting. It was out of the area I was looking at but on a whim I messaged them.

Within the space of an hour I received a call from Vanessa. From that phone call the stress of flat searching disappeared completely.

Vanessa was absolutely brilliant with absolutely everything regarding the move, she was prompt to answer any question I had and even checked in a few weeks later to make sure everything was ok.

I couldn’t be happier with the service and level of care I received.

Thank you Vanessa

We had a terrible experience dealing with the Madison Brook at Royal Victoria Docks. They were the agent for the landlord in our tenancy deal and gave us false information at the time of viewing the property. After our offer was accepted, we again clarified with them on phone about some of this information and they again readily confirmed. Two days before the move-in date, we asked them to give in writing and that’s when they started going back on their words. This was highly alarming to us and extremely unprofessional on their part. Another instance – We checked multiple times for three weeks before our move-in date about all furnishings in the apartment which were accepted in writing as part of our offer. We did not get ANY response for first three times. After that, we started calling them. Couple of times, someone answered and told us that the concerned person working on our tenancy is on leave and we should not worry at all. No one made any effort to check with the landlord directly. When we contacted the owner ourselves, we got a rude shock – he was unwilling to provide some furniture which was agreed in the offer and just asked us to deal with Madison Brooks. We escalated this to the agency and initially they tried to claim that our offer was not clear. When we started calling senior managers, that is when they took this seriously and apologies and simply told us to either move without the furnishing or take back our deposit. This all happened two days before the move-in date and we chose not to get blackmailed and requested our deposit back. We dealt with a lot of people at Madison Brook over emails, calls and in-person. Overall we found majority of them unprofessional, untrained and impolite. We were consistently getting false information and assurances. This made the whole exercise stressful and we ended up pulling out from the deal

Valentina and Stan were amazing during the process of buying my property. Communication on top level, always helpful. Highly recommended. Thank you both.

Unprecedented Customer Service.
They actually call you,anywhere you might be on the planet to intimate you of progression of your brief .

If there is any better Customer focused firm, I have never experienced the level of professionalism displayed by dedicated staff at Madison Brooks and I'll gladly recommend them with a 1000% rating if there's one.... Great job... Joshua, Becky & others

Madison Brook helps to sell my flat by choosing potential buyers. They are groups of professionals who are dedicated and reached out to help at all times. Selling a flat is unbelievably difficult and stressful, but you won't be alone with Madison Brook.
Special thanks to Valentina Bica for her patience and dedication to make selling my flat a success. Thank you Stan Tonchev for your advice too!

Valentina was brilliant, and got me three offers on my flat. She is very knowledgeable, and Madison Brook provide an excellent service.

Amazing service from Madison Brook and particularly Stacey C who has been amazing helping us sort out the endo of our tenancy. Really good service overall!

I recently purchased a property through Madison Brook and Becky and Danielle were great from start to finish. They were both incredibly supportive, professional, and proactive, ensuring the entire process ran smoothly. I highly recommend their services to anyone looking to purchase or rent a property.

I had to terminate my tenancy early as I am relocating to another country, and Callum (Callum Moloney-Joyce) has been extremely helpful and responsive to all the communications back and forth. Thank you for making the process smooth!

Fantastic service from Kiran, Adam and Josh in the Docklands branch in securing a new tenancy for my flat.
⭐⭐⭐⭐⭐

Adam and Kiran, 5 star service all the way

Please AVOID Stan T at all cost - what a bully!

He unnecessarily pressurised me in closing on my purchase and caused me immense anxiety for 2 weeks non-stop. Harrassing me and my solicitors on “updates” and being extremely pushy, when I was still trying to investigate a bathroom issue that didnt sit well with me.

Im sorry but if I am to invest nearly half a million on a property, I should have some time to be fully comfortable with the house! He threatened to remarket the property if I didnt close by Friday (which was the last business day of that month) instead of me closing on the following monday (so literally 3 days after) for no apparently reason!

He accused me of playing “delaying tactics” and on multiple occasions said to my partner’s face that I didnt even have the money and I was wasting everyone’s time. He knows for a fact that I had to provide evidence of my savings and mortgage in principle to Madison Brooks before my offer was accepted so that accusation was completely untrue and uncalled for.
If I could I would honestly provide email evidence of this to show how despicable he was in that situation.

On the other hand, Valentina was a star and an absolute gem. I was dealing with her up until 90% of the process and she was very helpful and accommodating throughout