I had an issue with my toll payment as my card transaction was declined, so I called customer service to sort it out. I was really lucky to speak to a very polite and helpful gentleman who made ev... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Prompt answer to my query, which allowed me to remove a redundant holder for my TAG device, now discarded, from the top of my windscreen. No damage to the screen, and no trace of the holder's glue on... Näytä lisää
What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service... Näytä lisää
Staff at the call centre were really very helpful and pleasant in resolving the problem. It clearly worked and no issues at the toll booths and automatic payment is now working
Yrityksen tiedot
Yrityksen kirjoittama
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Yhteystiedot
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Yhdistynyt kuningaskunta
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Keskitasoinen
781 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Overpayment issue sorted out swiftly
Overpayment issue sorted out swiftly. Customer services were very helpful.
10. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Emma, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi , and thank you for your review. I am sorry your vehicle was misclsassified. This cannot always be picked up in the lane . I can see we have provided a refund for the difference back to you. Should you require anything else, please do come back to us Kay@M6toll
Was charged a higher rate for my…
Was charged a higher rate for my vehicle; appealed but was dealt with 'directly'. Communication and posting of prices is not clear, especially depending on number of junctions driven. Currently not giving them any revenue... they need to appreciate that there are alternatives which frankly aren't much less convenient.
3. elokuuta 2026
Vastaus yritykseltä M6toll
Hi, thanks for your review. The M6toll uses a different classification system to that of the DVLA, and I am sorry it's not worth it for you. I have noted your comments and will ensure they are passed on.
Please do reach out if you would like further support. Kay@M6toll
Vastaus yritykseltä M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Sean, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Joan, thanks for your review and the positive comments regarding how easy the road is to use. Please feel free to reach out, should you need any further support Kay@M6toll
Steve was very patient and helped me…
Steve was very patient and helped me finalise my M6Toll
Set up.
6. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Allan, thanks for your review and the positive comments regarding the service you receivedfrom Steve. I will ensure these comments are passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Vasileolari, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Easy
Easy. Free flowing. Stress free. Well maintained. Far easier than using motorway.
If I have ever raised a query (either by phone or chat box), it has always been dealt with promptly & efficiently. Ruth is so supportive
Quite expensive, so don't do it all the time
6. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Julie, thanks for your review and the positive comments regarding the service you received from Ruth. I will ensure these are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
2 separate journies charged same day
The 2 journies I made appeared on the same day on my account..which was not great as I thought I had been charged twice
30. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi Mary, thanks for your review. I am sorry for the confusion regarding your journeys. It can take up to 48 hours for us to request final settlement from your bank, and it looks like we requested them both on the same day. Please do feel free to reach out should you require anything further. Kay@M6toll
Vastaus yritykseltä M6toll
Hi Dennis, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Chris, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi James, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Steve Nicholls was ever so helpful and…
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appreciated his help and am so grateful for that. Have a great week if you read this mate. You are a TOP MAN :)
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä M6toll
Hi Phil thanks for your review and the positive comments regarding the service you received from Steve. I will ensurethese are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
Actual scam
Actual scam. You can easily accidentally end up on here. Signage is silly. Absolute rip off.
9. kesäkuuta 2026
Vastaus yritykseltä M6toll
Hi Raia, thanks for your reiew. The signage on the approaches from the M42 and the M6 and local roads are manged by National Highways not the M6toll and they are in accordance with other road signs.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Overcharged me on my motorbike again on…
Overcharged me on my motorbike again on 17th July, despite emails back and forth still no refund 6th August
..shocking
5. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Phil, and thank you for you rreview. I am sorry you were overcharged whilst using the road. If you have not yet had confirmationof your refund, please reach out on 0330 660 0790 and we will look at this straight away for you Kay@M6toll
I really disliked the fact I got over…
I really disliked the fact I got over charged on an over charged price.
£12 for one way is a silly amount of money. Then to kick me in the face, you charged me £17.30. I had this resolved but this needs to be looked into. Half the price or £10 return.
24. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
Great Customer Support
Appreciate the understanding, support and smooth quick responses.
4. elokuuta 2026
Vastaus yritykseltä M6toll
Hi CJ, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Elizabeth, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
helpful staff. Solved my problem within no time
The staff over the phone was really helpful and did the justice by refunding me my extra spent money. They were quick and helpful
4. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Madiha thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
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