I had an issue with my toll payment as my card transaction was declined, so I called customer service to sort it out. I was really lucky to speak to a very polite and helpful gentleman who made ev... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Prompt answer to my query, which allowed me to remove a redundant holder for my TAG device, now discarded, from the top of my windscreen. No damage to the screen, and no trace of the holder's glue on... Näytä lisää
What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service... Näytä lisää
Staff at the call centre were really very helpful and pleasant in resolving the problem. It clearly worked and no issues at the toll booths and automatic payment is now working
Yrityksen tiedot
Yrityksen kirjoittama
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Yhteystiedot
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Yhdistynyt kuningaskunta
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Keskitasoinen
781 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 91 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Email was sent back to me with a…
Email was sent back to me with a receipt straight away.
28. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi Claire thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Got double charged by using their…
Got double charged by using their automatic barrier system, but still asked for phone payment. Then they didn't sort it...
21. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi Iain, thank you for your review, and I am sorry for the issues you have experienced. If this is still not resolved, please can you call one of the team on 0330 660 0790 Kay@M6toll
Second time in 2 months ive been…
Second time in 2 months ive been overcharged and left waiting for a month and still no refund.
Shocking
22. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi Phil, I can see you have submitted 2 reviews. Please call one of the team on 0330 660 0790 if your issue has not been resolved Kay@M6toll
Very helpful customer service
The lady who took my call was very friendly and really helpful, ensuring that my enquiry was resolved by the end of the Call.
It was nice to talk with a human for a change instead of chatting to a bot !!
3. elokuuta 2026
Vastaus yritykseltä M6toll
Hi Graham thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Jaky thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Helpful when I was being a bit…
Helpful when I was being a bit ridiculous at sorting out my password, actually rang me to check I was OK with it.
27. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi Judith, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
I received a debt recovery letter after paying!
I received a debt recovery letter after I had paid. I have wasted an hour of my life demonstrating I had paid. Apparently the lane was out of sync. The M6 Toll should compensate me for the stress and inconvenience.
5. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä M6toll
Hi Pete, thanks for your comments. I am sorry that you received this letter in error. Unfortunately, we cannot always pick up when a lane is out of sync. I will ensure that feedback is passed to the team to deal with these situations in a more a timely manner. Please feel free to reach out should you require anything further. Kay@M6toll
Had computer trouble renewing…
Had computer trouble renewing m.e.p....the chap on phone was perfect with assisting me ..and now all compled and ready to go...3/8/26..thank you so much 😄
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very helpful and responsive staff
21. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Geoff, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Needed to change my vehicle…
Needed to change my vehicle registration. Sent an email and received a response within the hour. Very quick service, new registration on the same day.
24. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Turn off from toll to airport closed no…
Turn off from toll to airport closed no signage no warning your answer was you can only display issues on toll which is pathetic you have a duty to display issues with exits from the toll you failed to do this.Resulting in a 20 mile detour and late arrival.And I paid for the privilege.
31. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi Mark, thank for your comments and I do understand your frustration that you encountered on your journey. The M6toll was not closed and the closure was on the M42 once you had left toll road I will ensure that these comments are passed onto our operations team to determone how we can better display issues off our network that may affect a customers journey. Please feel free to rteach out should you require anything further. Kay@M6toll
Vastaus yritykseltä M6toll
Hi Thomas thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Quick swift response
Quick swift response addressing my query and provided a satisfactory response.
31. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi Anna, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Tony, thanks for your review and the positive comments about the renewal process for a Mobility Exemption. Please feel free to reach out, should you need any further support Kay@M6toll
last week I went to the holiday through…
last week I went to the holiday through m6 road but I didn’t sure which route I took. I was confused about junction and toll fee, after I enquired if they can see on camera after they replied my email and solve my confusion. Thank god after I had deep breath. Thanks for that.
23. heinäkuuta 2026
Vastaus yritykseltä M6toll
Hi Jit, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Ioan, thanks for your review
Please feel free to reach out, should you need any further support Kay@M6toll
Vastaus yritykseltä M6toll
Hi Alan, thanks for your review. I can see that we do respond within 48 hours of receiving your emails. Did you know we have a lite account that will automatically email receipts to you after each journey, so you would not need to download them from the website. If this is of interest please visit https://www.m6toll.co.uk/open-an-account/
Please feel free to reach out should you require anything further. Kay@M6toll
Great Customer Service
Great Customer Service. I've never had any issues with the M6 Toll, and i use it frequently. Breeze is a brilliant idea, quicker and cheaper so why not use it if your a frequent traveller. Had a couple issues with my business account which they sorted quickly and efficiently.
29. kesäkuuta 2026
Vastaus yritykseltä M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received and yoru Breeze account
Please feel free to reach out, should you need any further support Kay@M6toll
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