They forced me to switch my SIM to an eSIM while I was outside the US, but they did not inform me that I needed to be physically within the US to complete the update on the US network. As a student,... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I am in China, and I’m unable to make any calls using your SIM card. I also cannot reach your customer service number. No matter how I try to request help, I’m not getting any real assistance. This... Näytä lisää
Yritys on vastannut
Customer services responded fast, it took 24 hours to resolve the issue due to net work and other issues but it was resolved, esim was purchased on 6/30/26 and cell phone was activated with Lycamoble... Näytä lisää
Yritys on vastannut
Very simple to buy and activate. I biught my e-sim and activated it all the way from Africa without having to talk to anyone. The plans are extremely affordable, too. They have so many plan options t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders. Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Yhteystiedot
24 Commerce St., 07102, Newark, Yhdysvallat
- 1-866-277-3221
- lycamobile.us
3,0
Keskitasoinen
9 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Communication overseas and friendly usage 24/7
All the time is available for services internationally and nationally without any interruption
4. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
We are so happy to hear you had such a great experience with our service. We truly appreciate your kind words!
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Trying install eSIM nothing happen
Trying install eSIM nothing happen , try taking scan code stated no valueable data, so what happening do I needed to cancel you guys asap☹️☹️☹️
4. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Abdul,
Thank you for sharing your experience. We're sorry to hear you're having trouble activating your eSIM. Upon checking your account, we can confirm that your eSIM has been successfully activated, and your Lyca Mobile number is active.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
We are so happy to hear you had such a great experience with our service. We truly appreciate your kind words!
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Hakim,
We understand that you are experiencing network issues and apologize for the inconvenience caused. We have refreshed your network profile and also emailed you the manual network settings. Please follow the instructions to reconnect to the network. If the issue still persists, kindly contact us via our private channel for further assistance.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I paid for the service about 3 hours…
I paid for the service about 3 hours ago and they're asking me to send in codes that I have no way of getting or don't know how to get and I still haven't set it up so anything this difficult really stinks unfortunately I spent my money on it I won't recommend anybody else do that
3. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Alan,
Thank you for sharing your feedback. We're sorry to hear about the difficulties you've experienced with setting up your service after your purchase.
We understand you are facing issue in activation process isn't straightforward. Please contact us via our private support channel with error message so we can review your activation, help you obtain any required codes, and get your service up and running as quickly as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very weak network
3. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Clement,
We understand that you are experiencing network issues and apologize for the inconvenience caused. We have refreshed your network profile and also emailed you the manual network settings. Please follow the instructions to reconnect to the network. If the issue still persists, kindly contact us via our private channel for further assistance.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I HATE THE NEW LYCAMOBILE
I HATE THE NEW LYCAMOBILE, I BARELY HAVE ANY INTERNET. I AM REALLY THINKING ABOUT SWITCHING AFTER 12 YEARS.
3. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
Thank you for being with us for the past 12 years. We're truly sorry to hear that you're experiencing poor internet connectivity and understand how disappointing this must be.
We'd really like the opportunity to investigate and resolve the issue. Please share the error message and complete address via our private support channel we will investigate and resolve the issue.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Dr. Peter Awofodu
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Hima,
Thank you for your feedback. We’re sorry to hear about the difficulty you experienced in receiving QR code.
Upon checking, we can see that your eSIM QR code has been successfully activated however number not connected to the network. We have emailed you the manual instructions via our private channel, please follow them to connect to the network.
If you are still experiencing any issues with your service, please contact us via our private support channel. We'll be happy to assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
It is very good
2. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Vicente Chua,
Thank you for your feedback. We’re sorry to hear about the difficulty you experienced in receiving QR code.
Upon checking, we can see that your eSIM QR code has been successfully activated. If you are still experiencing any issues with your service, please contact us via our private support channel with your mobile number, and we'll be happy to assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Vincent E.
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Since last 2 days I am trying to change…
Since last 2 days I am trying to change my esim with new device but I did not get any satisfactionary answer
3. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
We are sorry to hear that you’ve been trying for the last 2 days to transfer your eSIM to a new device and haven’t received a satisfactory resolution.
We will assist with this concern, pleases share the error message via our private channel to check and assist.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Uday Mehta,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Difficulty in Upgrading to esim
Hey when I try to upgrade to esim, i didn't getting email with QR code. I am not able to upgrade immediately. Also when i upgraded the new physical sim few months, my internet connection too poor.
3. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Renugadevi,
Thank you for sharing your experience. We are sorry to hear that you have not received the eSIM QR code email and that you have been experiencing poor internet connectivity since upgrading to your new physical SIM.
We have re-triggered the QR code. Please check the email address used for the eSIM order to complete the activation. If you still face any issues, kindly email us via our private channel for further assistance.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Adama Touray,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
PROMPT SERVICE
3. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
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