I am in China, and I’m unable to make any calls using your SIM card. I also cannot reach your customer service number. No matter how I try to request help, I’m not getting any real assistance. This... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very simple to buy and activate. I biught my e-sim and activated it all the way from Africa without having to talk to anyone. The plans are extremely affordable, too. They have so many plan options t... Näytä lisää
Yritys on vastannut
Service was BAD with so many dropped calls. I called a week before the month was up to confirm my plan would not get charged. They confirmed auto pay was off. They still charged my credit card and des... Näytä lisää
Yritys on vastannut
Customer services responded fast, it took 24 hours to resolve the issue due to net work and other issues but it was resolved, esim was purchased on 6/30/26 and cell phone was activated with Lycamoble... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders. Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Yhteystiedot
24 Commerce St., 07102, Newark, Yhdysvallat
- 1-866-277-3221
- lycamobile.us
3,0
Keskitasoinen
9 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Worst customer service
Worst customer service. Some of them do not understand English. I wish I could give less than one star. They are the worst provider in the USA. They would not even let me leave their service. I asked them for my PIN and account number so I could keep my number, but they would not provide them.
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lyca Mobile USA
Dear MD Ajijul Islam,
Thank you for sharing your feedback. We are sorry to hear about your experience and the frustration caused while trying to obtain your account details and transfer your number.
We understand how important it is to have access to your account number and PIN when you decide to move your service to another provider. We apologise for any inconvenience or confusion during this process.
Please contact us via our private support channel with your Lyca Mobile number and account details so we can review your request and assist you with the required information to help complete the process. We appreciate the opportunity to address your concerns.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
My mom has been trying since the last…
My mom has been trying since the last five years to get a eSIM card and then since the last three years, we’ve been trying to call the company, but there’s no response. No nothing we call them right and then they just put the phone away for like two or three hours they’re like I’m gonna transfer you to the other guy and then for 2 to 3 hours nobody’s there.
4. tammikuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Varshben,
hank you for sharing your experience. We're truly sorry to hear about the difficulty your mother has faced and the frustration caused by the delays in reaching our support team.
This is not the level of service we aim to provide. We'd like the opportunity to investigate the eSIM request and assist with the activation process. Please contact us via our private support channel with your mother's Lyca Mobile number and registered details so we can review the case and work towards a resolution as quickly as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
worst service after done the recharge…
worst service after done the recharge for Global calling still not able to make and receiving the calls in roaming
4. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
We understand how frustrating it is when you're unable to make or receive calls after recharging. Please contact us via our private support channel with your Lyca Mobile number, the country you're currently roaming in, the destination number you're trying to call, and any error message you receive. We'll investigate the issue and work to resolve it as quickly as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Tiana,
We are sorry to hear about your refund concern and understand how frustrating this situation must be.
To investigate this properly, we’ll need your mobile number, payment details, and any transaction reference you may have. Once received, we can review the case and check the status of your refund with our billing team.
Please contact us via our private support channel with these details so we can assist you further and resolve this as quickly as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Alona Gida,
We're glad our service meets your business needs. Thank you for your positive feedback; we appreciate it.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Number 13317077440 is neither making nor receiving calls.
4. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Gloire,
We are sorry to hear that your number is unable to make or receive calls. We understand how important this is and apologise for the inconvenience.
To investigate this properly, we’ll need a few details such as:
The destination number you are trying to call
Any error message displayed on your device
Your current location
Once we have this information, we can check your line status and escalate the issue to our technical team for resolution as quickly as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
We are so happy to hear that our customer service provided you with an excellent experience. We truly appreciate your kind words.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Peter,
We are so glad you found everything excellent, super easy, and fast! Thank you for your wonderful feedback.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bad customer service
Bad customer service. Poor connection. Lost service in so many zones or areas
3. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
We are sorry to hear about your experience with the service and the network coverage issues you’ve faced in different areas.
We understand how important consistent connection is, and we regret that the service has not met your expectations. Network performance can vary depending on location, coverage availability, and local conditions, but we do take these reports seriously and will pass your feedback to the relevant team for review and improvement.
If you’re still experiencing issues, please contact us via our private support channel with your mobile number and location details so we can investigate your specific coverage concerns further and assist you.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Multiple times tried customer care
Multiple times tried customer care, I was on call for more than 2 hours, it's difficult to get hold of human on line. BOT can't provide all answers.
4. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Vishnu,
Thanks for sharing your feedback with us. We are sorry to hear about your experience with our services.
Please brief about the issue which you face in Lyca Mobile and provide us with your Lyca Mobile Number or a Reference number. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Improve customer service
Improve customer service. I have been trying to activate my line for 3 days. Still not working.
30. kesäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
We understand how important reliable service is, and we apologise for the inconvenience this has caused. If still face the issue, please contact us via our private support channel with the error message so that we can check and assist to resolve the issue.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Travis Graves,
We are sorry to hear that the activation and porting process hasn’t been clear and has caused frustration.
Number porting and eSIM activation can sometimes involve a few steps that need to be completed in the correct order.
Please contact us via our private support channel with your current number, porting details, and Lyca Mobile number. We’ll review your case and guide you through the correct activation/porting process so it can be completed as quickly as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Communication overseas and friendly usage 24/7
All the time is available for services internationally and nationally without any interruption
4. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
We are so happy to hear you had such a great experience with our service. We truly appreciate your kind words!
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Trying install eSIM nothing happen
Trying install eSIM nothing happen , try taking scan code stated no valueable data, so what happening do I needed to cancel you guys asap☹️☹️☹️
4. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Abdul,
Thank you for sharing your experience. We're sorry to hear you're having trouble activating your eSIM. Upon checking your account, we can confirm that your eSIM has been successfully activated, and your Lyca Mobile number is active.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
We are so happy to hear you had such a great experience with our service. We truly appreciate your kind words!
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Hakim,
We understand that you are experiencing network issues and apologize for the inconvenience caused. We have refreshed your network profile and also emailed you the manual network settings. Please follow the instructions to reconnect to the network. If the issue still persists, kindly contact us via our private channel for further assistance.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I paid for the service about 3 hours…
I paid for the service about 3 hours ago and they're asking me to send in codes that I have no way of getting or don't know how to get and I still haven't set it up so anything this difficult really stinks unfortunately I spent my money on it I won't recommend anybody else do that
3. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Alan,
Thank you for sharing your feedback. We're sorry to hear about the difficulties you've experienced with setting up your service after your purchase.
We understand you are facing issue in activation process isn't straightforward. Please contact us via our private support channel with error message so we can review your activation, help you obtain any required codes, and get your service up and running as quickly as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very weak network
3. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Clement,
We understand that you are experiencing network issues and apologize for the inconvenience caused. We have refreshed your network profile and also emailed you the manual network settings. Please follow the instructions to reconnect to the network. If the issue still persists, kindly contact us via our private channel for further assistance.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I HATE THE NEW LYCAMOBILE
I HATE THE NEW LYCAMOBILE, I BARELY HAVE ANY INTERNET. I AM REALLY THINKING ABOUT SWITCHING AFTER 12 YEARS.
3. heinäkuuta 2026
Vastaus yritykseltä Lyca Mobile USA
Dear Customer,
Thank you for being with us for the past 12 years. We're truly sorry to hear that you're experiencing poor internet connectivity and understand how disappointing this must be.
We'd really like the opportunity to investigate and resolve the issue. Please share the error message and complete address via our private support channel we will investigate and resolve the issue.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
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