Delighted with the furniture but even more impressed by the customer service. An issue was highlighted by the company and resolved extremely promptly. Joe & colleagues very efficient & helpful. Loo... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The service and quality of their produce is excellent. I highly recommend this company. My teak setting was assembled efficiently and all packaging removed. I would not hesitate to deal with them agai... Näytä lisää
Yritys on vastannut
I recently visited a friend’s home and was impressed by his Luxus garden furniture. I thought that good things were worth copying so I ordered the teek table, 6 chairs & 2 San Francisco benches.... Näytä lisää
Yritys on vastannut
I love the furniture but there have been significant problems. The chairs were badly damaged when I received them. I unwrapped them while delivery people were here but they wouldn’t take them back as... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Yrityksen kirjoittama
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Yhteystiedot
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Autumn Days
4,7
Erinomainen
827 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service
Excellent service, ordered chairs on a Sunday and were delivered Tuesday. Chairs good value and well made. Recommend.
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi T,
Thank you for leaving us a review, your kind comments are appreciated and we are happy to hear about your service.
If you need anything else don't hesitate to get in touch via chat, email or call we are always here to assist.
Kind Regards
Luxus Customer Care Team
Great experience
Delivered a few days after order was placed, great quality product, very pleased with it.
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi M,
Thank you for leaving us a review, it is greatly appreciated and we are happy to hear you are pleased with your purchase.
We are always around if you need anything going forward, once again thank you so much and we hope you enjoy your furniture!
Kind Regards
Luxus Customer Care Team
Excellent product and service table and chairs are as described…
The table and chairs are as described and very well made, and they arrived promptly. I was given an option of delivery dates and kept informed of the arrival time. I was then phoned 20 minutes before the delivery arrived. The two men who unpacked and assembled the table were friendly and very efficient and they removed all the packaging. I was extremely impressed with their efficiency and the quality of the furniture.
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Angela,
It's fantastic to hear from you and thank you so much for the review.
We are delighted to hear that your overall experience was great and we will pass your lovely comments onto our delivery team.
If you need anything else give us a shout and we wish you all the best!
Kind Regards
Luxus Customer Care Team
It was swift and seamless
It was swift and seamless. I ordered my oval six seater teak dining set on the Thursday and we were having dinner on the deck by the following week.
The installers were (according to my husband) very well organised and efficient. He is hyper critical so that’s high praise.
The quality of the table, chairs, cushions and parasol is exactly as described. I’m very pleased with it.
We are now eating in the garden most evenings, even on weekdays. We have been very grateful for the parasol given the current heatwave.
I would recommend.
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Belinda,
Thank you for your kind review, it's fantastic to hear from you.
We are delighted to hear that your expectations were met here and you are pleased with your purchase. We expect nothing less.
Your recommendation comes highly valued, we hope you are your husband enjoy your new furniture and if you need anything else give us a shout!
Kind Regards
Luxus Customer Care Team
Great Garden Furniture
Super helpful sales team and very sensibly priced.
Well designed and solid, well made garden furniture.
Really pleased with our garden dining set.
Thoroughly recommend.
Rob
Guildford
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Dear Rob,
Thank you for taking the time to leave us a review. They really do help us make our products and services better.
We wish you many seasons of enjoyment from your furniture.
Kind regards,
The Luxus Team
Vastaus yritykseltä Luxus Home and Garden®
Hi Deborah,
Thank you for taking the time to leave us a review. We are delighted that you are happy with your purchase.
These reviews let us assess how we are doing, so are an invaluable part of the process.
Kind regards,
The Luxus Team
very high quality
Good solid, very high quality garden furniture. At one time I used to sell garden furniture, so I know what I am talking about, and this is better quality than anything I used to sell. Worth a special mention is the packaging which is outstanding, I have never come across anything so well protected.
19. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Dear Duncan,
Thank you for taking the time to review your purchase and our products. It's really great feedback, but not just because it was good feedback. Verified reviews give us the opportunity to hear what our customers really think, even when things aren't quite right, and make our products and services better and better.
We are also happy you mentioned the packaging too. Many outdoor brands deliver teak furniture wrapped in paper, which can cause many issues like mould, discolouration and of course breakages since it doesn't support the products during transport.
We acknowledge that means a little more packaging materials, but that's why we offer an assembly and packaging removal service, from which we responsibly recycle and dispose of the packaging.
In any case, thank you again. We wish you many seasons of enjoyment from the furniture.
Kind regards,
The Luxus Team
Vastaus yritykseltä Luxus Home and Garden®
Hi Claire,
Thank you for taking the time to leave us a review. These are a really important tool for us to assess how we are really doing.
We hope you enjoy the furniture for many seasons to come.
Kind regards,
The Luxus Team
Table just assembled
Table just assembled - outdoor furniture looks and feels grand. A quality product.
24. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
HI Sue q,
Thank you for taking the time to leave us a review, and not just because you gave us a thumbs up and 5 stars.
These reviews are an important part of understand what we do well and where we can improve.
We wish you many seasons of happy use from your purchase.
Kind regards,
The Luxus Team
ALL FINE EXCEPT I THINK I OVER PAID AS…
ALL FINE EXCEPT I THINK I OVER PAID AS BOOKED THE SET UP FEE BUT THERE WAS NO NEED AS THE CHAIRS CAME AS ONE PIECE AND AS THEY WERE DELIVERED BEFORE I WAS THERE THE CHAIRS WERE STILL IN THE ENORMOUS BOX WHICH I HAD TO DEAL WITH!
OTHER THAN THAT THE CHAIRS ARE GREAT.
30. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Dear Eric,
Thank you for taking the time to review your purchase and delivery experience.
We are sorry our team missed you, but thank you for the feedback about the assembly service in relation to your purchase. If there is anything specific you would like to discuss, please email us on info@luxushomeandgarden.com.
We wish you many seasons of enjoyment from your purchase and thank you for choosing Luxus.
Kind regards,
The Luxus Team.
Excellent service!
I've been waiting for this email to do a review. That is because I have to say what a brilliant service you have provided.
Excellent communication.
We had prompt delivery, where the product was so well packaged to protect it.
Assembling the product was easy.
The quality is of such high standard.
Very, very pleased with it.
29. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Dear Loretta,
Thank you for taking the time to leave us a review. They are an invaluable tool in helping us make pur products and services better and better.
We wish you many seasons of enjoyment from your furniture and thank you for choosing Luxus.
Kind regards,
The Luxus Team
A Great Company …
This is the second time I have bought garden furniture from Luxus. Great customer service & a great delivery service too. Many thanks Luxus.
24. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Helen,
It's great to see you back again.
Thanks for taking the time to leave us a review. We really do appreciate knowing that the time and effort we put in make it a great product and experience for our customers.
We wish you many seasons of enjoyment from your furniture, but do come back and see us again.
Kind regards,
The Luxus Team
They were absolutely brilliant
They were absolutely brilliant, very professional from start to finish.
23. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Badar,
Thank you for taking the time to leave us a review.
We are delighted to hear you were happy with the service, we greatly appreciate your kind comments.
If you ever need anything in the future, please do not hesitate to reach out we are happy to help.
Kind Regards
Luxus Customer Care Team
Delivery was prompt and as expected
Delivery was prompt and as expected, delivery team was very friendly and helpful. The furniture is good quality and does the job very well!
23. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Thomas,
Thanks for leaving us a review!
We are delighted to hear you are pleased with the quality and service that you have received. Your comments will be passed along to the team and if you need anything else in the future please don’t hesitate to ask.
Kind Regards
Luxus Customer Care Team
Furniture is beautiful
Furniture is beautiful
Had some issues with it and Danielle from customer service worked really hard and was very reasonable about resolving them, and as a result we bought additional items
Really sturdy well designed stuff
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi Katy,
Thank you for taking the time to leave us such a lovely review.
We really appreciate your review, and we will pass your kind comments to Danielle. We are sorry you experienced some issues, but we are delighted that our customer support team could resolve these for you. We hope you enjoy your new furniture!
If you ever need anything in the future, we are happy to help.
Kind Regards
Luxus Customer Care Team
Excellent and very responsive customer…
Excellent and very responsive customer service. Delivery went very smoothly and we are delighted with our new table and seating. Looks elegant, unusual, and is very comfortable. Highly recommended!
24. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Lynne,
Thank you for taking the time to leave us such a lovely review.
We are really glad to hear that everything went smoothly and you are happy with your new furniture.
If you need anything, we are always here to help.
Kind Regards
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi Andrew,
Thank you for taking the time to share a review.
We are glad to hear you are happy with your new furniture and that you found our customer service helpful. We are delighted you had a great experience, thanks for sharing!
If you need anything in the future, we are happy to help.
Kind Regards
Luxus Customer Care Team
Absolutely exceptional customer…
Absolutely exceptional customer service, a few problems occurred with my order and they sorted it very quickly more than once. Super friendly and helpful people.
The benches and chairs are good quality, strong and sturdy and look great. Thank you very much.
19. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Karen,
Thank you for your lovely review.
We are delighted that you are overall happy with your purchase. We apologise for the issues you had faced with your order, and we are happy to hear we could resolve this for you efficiently. We hope you enjoy your benches for many years to come!
If you ever need anything from us please don't hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Beautiful chairs
Beautiful chairs delivered exactly when they'd been arranged for. Well packed and the cushions are fab. Thank you
24. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Mrs. Bee,
Thank you for your very kind review.
We are very happy to hear you are pleased with your new furniture, and we greatly appreciate your feedback.
If you need anything in the future, we are here to help.
Kind Regards
Luxus Customer Care Team
Company asked for suitable delivery…
Company asked for suitable delivery date, delivered on date suggested and rang ahead and put it in the required place. Great service
24. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Jill,
We are delighted you were happy with the delivery service.
Thank you for your kind review, we really appreciate your feedback.
If you need anything in the future, we are here to help.
Kind Regards
Luxus Customer Care Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.