Delighted with the furniture but even more impressed by the customer service. An issue was highlighted by the company and resolved extremely promptly. Joe & colleagues very efficient & helpful. Loo... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The service and quality of their produce is excellent. I highly recommend this company. My teak setting was assembled efficiently and all packaging removed. I would not hesitate to deal with them agai... Näytä lisää
Yritys on vastannut
I recently visited a friend’s home and was impressed by his Luxus garden furniture. I thought that good things were worth copying so I ordered the teek table, 6 chairs & 2 San Francisco benches.... Näytä lisää
Yritys on vastannut
I love the furniture but there have been significant problems. The chairs were badly damaged when I received them. I unwrapped them while delivery people were here but they wouldn’t take them back as... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Yrityksen kirjoittama
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Yhteystiedot
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Autumn Days
4,7
Erinomainen
827 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent from start to finish
Excellent from start to finish. Great comms, prompt delivery, well packaged, and chairs appear to be well designed and of good quality, although I suppose it’s probably too early to tell, but hopefully they will last many years outdoors.
Highly recommended.
12. heinäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi There,
Thank you for taking the time to leave us such a kind review.
We are delighted to hear that you are happy with your furniture! If you need any advice or guidance on maintenance, please do not hesitate to reach out!
Kind Regards
Luxus Customer Care Team
Had a problem with a chair and received…
Had a problem with a chair and received a replacement within a couple of days. Excellent service all round
Thank you
4. heinäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for leaving us such a positive review.
We are sorry that you had some issues, but we are delighted we could resolve these for you promptly.
If you need anything in the future, please do not hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Really good service and speedy…
Really good service and speedy delivery. The quality of the table and chairs is really impressive and it is nicer than I was expecting. I have already recommended to friends and family
11. heinäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Kate,
Thank you for taking the time to leave us such a kind review.
We are glad to hear that you were impressed with the service, and that the quality of our furniture exceeded your expectations. Thank you for recommending us!
If you need anything in the future, please do not hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for taking the time to leave us a review.
We are delighted that you are please with your furniture, and the service you received. We really appreciate your feedback.
If you need anything in the future please do not hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Good product, quick delivery
Well made teak table at a reasonable price. Came flat pack, but, straightforwardly, only the legs to screw on. Speedy service ordering to delivery.
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for taking the time to leave us such a kind review.
We are delighted to hear that the service was quick, and you found the furniture easy to assemble. We hope you enjoy your new furniture!
If you need anything in the future please do not hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Great quality product
Very good web site and ease of ordering. Speed of delivery was much quicker than the website said. Packaging was some of the best I have ever seen, brilliant. Plus what looks like good a quality product.
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for you kind comments and your review, it's brilliant to hear from you!
We appreciate your feedback greatly and that you found everything easy to navigate & the overall order process was smooth for you.
If you need anything else at all, please don't hesitate to ask we are always around to help.
Thank you again for your lovely review!
Kind Regards
Luxus Customer Care Team
Beautiful quality product alongside…
Beautiful quality product alongside excellent customer service.
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Sally,
Thank you for sharing your experience, it is fantastic to hear from you.
We are delighted to hear that you are pleased with your purchase and the customer service you received. We will pass along your lovely comments to the team as they will be happy to hear this!
We are always here for anything else that you need going forward. Thank you once again!
Kind Regards
Luxus Customer Care Team
Buy cheap, Buy twice!
Great online shopping experience. Furniture came well packaged unamaged. Was a bit dubious about laying out considerable cash for sight unseen furniture, but no issue in the end This stuff it well made. Joints are mortice and tendon with wooden dowle pegs, rather than screws, as it should be. This furniture will last for years if looked after.
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi David,
Thank you for your kind comments and your review, it is lovely to hear from you.
Your feedback is highly valuable and we appreciate you sharing your positive experience, we would expect nothing less and we are so thankful for your time.
If you do need anything else at all, don't hesitate to ask we are always here.
Kind Regards
Luxus Customer Care Team
Good company
Good company, easy to order through and lovely furniture when it arrived.
Only pity is they do not have any showrooms; would have simplified the decision as to style, size etc
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Nicola,
Thank you for your kind words it is lovely to hear from you and we do apologise for any disappointment here.
As we are an online retailer only, we do not have any showrooms to view our products. This is one of the reasons we can sell such luxury and quality furniture at affordable prices.
We do value the feedback greatly however, so thank you so much for this and if you need anything else don't hesitate to get in touch via chat, email or call.
Kind Regards
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi Craig,
Thank you for your review, it's lovely to hear from you.
We pride ourselves on our communication and so it is fantastic to hear that this met your expectation.s
If you need anything else please don't hesitate to ask and thank you once again!
Kind Regards
Luxus Customer Care Team
Teak dining table set
Lovely table and chairs. Feel very good quality, comfortable, look great. Hopefully they will last many years.
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Harriet,
Thank you for your kind words, it is lovely to hear from you and rest assured that we are always here if you need to ask anything further!
We hope you enjoy your new purchase for many years to come, thank you once again for your kind review.
Kind Regards
Luxus Customer Care Team
First class service beautiful made…
First class service beautiful made furniture. even my husband who is hard to please was very impressed with the quality of the goods and workmanship
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Maroulla,
Thank you for your review, it's great to hear from you and we are delighted your husband was also impressed with the overall quality and workmanship!
If there is anything further that you need from us please do not hesitate to reach out we are available by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013 and we will be able to address any concerns that you may have.
Thank you so much for your kind review once again and we loved to hear from you.
Kind Regards
Luxus Customer Care Team
1 Star
1 Star
I placed an order for nearly £3,000 for a 10-seater extending teak table with matching curved benches, so I expected a level of customer service and communication to match the value of the purchase.
As the expected delivery date approached, I hadn’t received any delivery confirmation, so I phoned the company the week before to check everything was on track. I was told someone would get back to me but it was all in hand.
Nobody got back to me.
With the expected delivery due very soon, I emailed again on 14 July asking for an update:
“As discussed verbally last week I am still waiting for delivery confirmation, the table and chairs are expected tomorrow yet no one has confirmed this with me. Can I have a delivery update.”
It wasn’t until 15 July—more than a week after my phone call and only after I had chased the order twice—that I was informed a website stock system error had allowed me to purchase a table that was actually out of stock until next year.
I appreciate Danielle’s apology and the offer of an alternative rectangular table together with a complimentary coffee table worth around £200. However, while those gestures were appreciated, they don’t make up for the poor communication and they wouldn’t match..
Mistakes happen, and stock issues are understandable. What isn’t acceptable is allowing a customer to place a £3,000 order, leaving them expecting delivery, failing to return promised calls, and only revealing the item is unavailable after they repeatedly chase for an update. I’m not the only one here saying this… check the other reviews, that’s why I began chasing early!
Had I been informed when I first called—or, better still, proactively contacted as soon as the issue was discovered—I could have made alternative arrangements. Instead, I lost over a week waiting for information that should have been provided without me having to ask, booked a day off work because I throught it was communications errors…
Now For that reason, I cancelled my order and requested a full refund. It’s disappointing because the furniture looks excellent, but based on my experience I cannot recommend the ordering process or the level of customer communication.
Hopefully they won’t dilly dally now refunding me… but I’m happy to update this review if they don’t refund quickly.
The mad thing is in order tracking it says my order is fulfilled and shipped!
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Dear Aaron,
Thank you for taking the time to set this out. I'm sorry — you were let down, and I thought it best to address it directly.
A system error allowed the order to be placed when the item wasn't available to ship. That in itself is unacceptable, but it was compounded by the failures you describe: a missed callback, no immediate contact once we had identified the issue internally, and a tracking portal that continued to show your order as in shipping. None of that reflects how we intend to, or normally, operate.
While you were unhappy with the goodwill gesture we offered, we accepted your decision to cancel and the full refund was processed immediately and should already be reflected in your account.
The stock system error has been corrected. The communication failures around it are being addressed internally, and I take that responsibility personally. My and our sincere and unreserved apologies once again.
Paul
Head of Operations
Our beautiful garden table and chairs…
Our beautiful garden table and chairs were delivered promptly and efficiently.
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Mr & Mrs Upton,
Thank you for your review and we are so happy to hear of your lovely experience.
We will pass along your kind comments to our team and please don't hesitate to ask if you need anything else going forward.
Kind Regards
Luxus Customer Care Team
Lovely quality furniture
Received my chairs sooner than expected and live them. Lovely quality and look great.
My only negative was that they were out of stock of cream cushions with a published wait inbox 2-3 weeks. To avoid the delay I asked to purchase without the cushions and they refused! I purchased with black cushions and replaced them to then see the cream cushions in stock the same day.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi Jennifer,
Thank you for your review, it's lovely to hear from you & we are delighted to hear of your overall positive experience.
We do sincerely apologise for any issues caused by the cushions being out of stock, we were unfortunately out of stock with those cushions around this time.
Please rest assured if there is anything further that you need from us please do not hesitate to reach out we are available by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013 and we will be able to address any concerns that you may have.
Kind Regards
Luxus Customer Care Team
Quick delivery and excellent quality…
Quick delivery and excellent quality product.
29. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Stephen,
Thank you for your review, it's great to hear from you and we are delighted to hear your delivery & quality expectations were met here.
We are always here for any assistance you may need going forward, please enjoy your new purchase and thank you once again!
Kind Regards
Luxus Customer Care Team
A smart, solidly constructed patio set
Delivered very quickly. The guys assembling the table were real experts - they didn’t need to exchange a word during the whole process! The table expansion works smoothly. You can expand using one extra panel or two and the table looks perfect either way. There are a few rough edges on the chairs, otherwise this would be a 5 star review but overall the set looks very smart, is solid, and everything sits nice and firmly on the patio - no rocking or uneven legs. I’m extremely pleased with it.
29. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Hilary,
Thank you for your kind review and for sharing your experience. It is lovely to hear from you.
Your feedback is extremely valuable and we are delighted to hear that overall you had a fantastic experience.
Please rest assured if there is anything further that you need from us please do not hesitate to reach out we are available by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013 and we will be able to address any concerns that you may have.
We are extremely happy to hear of your experience overall and we hope you continue to enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for your review, it is fantastic to hear from you.
We are delighted to our services were helpful and the delivery went smoothly.
If you need anything else we are just a chat, email or phone call away! We hope you enjoy your purchase.
Kind Regards
Luxus Customer Care Team
Everything fine
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Jennie,
Thank you for your review, it's lovely to hear from you.
We are glad that everything was fine with your purchase. Please don't hesitate to let us know if you need anything further. We are always happy to help.
Kind Regards
Luxus Customer Care Team
Exceptional customer service and…
Exceptional customer service and beautiful quality furniture
26. kesäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Ragna,
Thank you for your kind words, they are greatly appreciated and it's lovely to hear from you.
We will pass alongside your review to our team, we are delighted to hear of you positive experience!
If you need anything else don't hesitate to let us know.
Kind Regards
Luxus Customer Care Team
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