Delighted with the furniture but even more impressed by the customer service. An issue was highlighted by the company and resolved extremely promptly. Joe & colleagues very efficient & helpful. Loo... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The service and quality of their produce is excellent. I highly recommend this company. My teak setting was assembled efficiently and all packaging removed. I would not hesitate to deal with them agai... Näytä lisää
Yritys on vastannut
I recently visited a friend’s home and was impressed by his Luxus garden furniture. I thought that good things were worth copying so I ordered the teek table, 6 chairs & 2 San Francisco benches.... Näytä lisää
Yritys on vastannut
I love the furniture but there have been significant problems. The chairs were badly damaged when I received them. I unwrapped them while delivery people were here but they wouldn’t take them back as... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Yrityksen kirjoittama
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Yhteystiedot
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Autumn Days
4,7
Erinomainen
827 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Delighted with the furniture but even…
Delighted with the furniture but even more impressed by the customer service. An issue was highlighted by the company and resolved extremely promptly. Joe & colleagues very efficient & helpful. Looking forward to years of enjoyment!
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Thank you for taking the time to leave such a kind review.
It’s wonderful to know that our customer care left a positive impression. We believe that addressing any concerns quickly and transparently is just as important as delivering high-quality products, so your feedback means a great deal to us.
We will be sure to share your comments with Joe and the team. Thank you again for your trust and support. We hope your new furniture provides many years of enjoyment.
Kind regards,
LHG Customer Care Team
Professional and polite customer…
Professional and polite customer service from start to finish, and fast and fair response to enquiries.
We are delighted with the quality of the purchase, and definitely recommend Luxus.
22. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Thank you for your wonderful review!
We’re glad to hear that you were pleased with the quality of your purchase. We take great pride in providing personalised, professional support, so your feedback means a great deal to us.
Thank you for placing your trust in Luxus, and we hope you enjoy your new furniture for many years to come.
Kind regards,
LHG Customer Care Team
The service and quality of their…
The service and quality of their produce is excellent. I highly recommend this company. My teak setting was assembled efficiently and all packaging removed. I would not hesitate to deal with them again. Vivienne
23. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Thank you very much for your lovely review, Vivienne!
We’re delighted to hear that you were pleased with both the quality of your new furniture and the service received. Knowing that everything was handled smoothly is wonderful feedback for our team.
Your recommendation means a great deal to us, and we’re especially pleased to hear that you would choose to shop with us again. We hope you enjoy your new outdoor furniture for many years to come.
Kind regards,
LHG Customer Care Team
Outstanding from ordering to delivery
Through the ordering process, the customer service team were a key to helping me feel confident about the selection and move forward with the order. The personal attention was better than any online order I have placed. The contact after we placed the order was just right and the delivery timing and service exceeded our expectations. We are so happy with the quality of our furniture and would definitely recommend Luxus to our family and friends.
21. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Thank you so much for taking the time to share such a wonderful review!
We're absolutely delighted to hear that you felt supported throughout the entire process. Choosing the right outdoor furniture is an important decision, and we're pleased that our team was able to provide the guidance and reassurance you needed along the way.
Thank you for your recommendation and for placing your trust in us. We hope your new furniture brings you and your family many enjoyable moments for years to come.
Kind regards,
LHG Customer Care Team
Easy to order kept informed about…
Easy to order kept informed about delivery & delivery drivers helpful & efficient. Great quality product & everyone I have sent photos too love it.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi Christine,
Thank you for taking the time to leave us such a kind review.
We are delighted to hear that you are pleased with your new furniture and the service.
If you need anything in the future please don't hesitate to get in touch.
Best regards,
Luxus Home and Garden
Does what it says on the box :)
On time, product installed quickly and professionally, great communication from them all the way.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Thank you so much for your wonderful review!
We’re delighted to hear that everything went smoothly from start to finish. Thank you for placing your trust in us. We hope you enjoy your new furniture for many years to come.
Kind regards,
LHG Customer Care Team
Quality Product from quality company
The delivery was as scheduled, very professional.
The dining set is better than we expected & we are looking forward to having it for many years to come.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi Judith,
Thank you for taking the time to share your positive experience with us!
We are delighted the delivery was smooth, and that you are pleased with your furniture.
If you need anything in the future, please do not hesitate to reach out.
Best regards,
Luxus Home and Garden
I recently visited a friend’s home and…
I recently visited a friend’s home and was impressed by his Luxus garden furniture. I thought that good things were worth copying so I ordered the teek table, 6 chairs & 2 San Francisco benches.
I knew what to expect and am delighted with the quality and appearance of the furniture.
The furniture was delivered and expertly assembled speedily on site by 2 Luxus staff who also removed every piece of packaging.
Highly recommended!
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Thanks for taking the time to give the positive feedback. Verified customer feedback is essential to improving everything we do from the products, to the delivery to the aftercare.
We wish you many seasons of use and enjoyment from your Luxus outdoor Furniture.
Excellent customer service
Excellent customer service. Product are just beautifully made. Would recommend the company and their products without hesitation
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi Chris
Thank you for your kind review, it's great to hear from you and we are delighted to hear of your overall experience.
If you need anything else at all please don't hesitate to get in touch, we are always here to help.
Best regards,
Luxus Home and Garden
Ordered furniture on sale and had some…
Ordered furniture on sale and had some delivery issues with a broken down courier. However the company turned what could have been an issue into a success. 2 guys drove to my place and assembled the furniture after hours. They left at 11pm. Great customer service. Also…… the furniture is beautiful
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you very much for your kind review.
We’re delighted to hear that our team was able to turn an unexpected delivery issue into a positive experience and ensure everything was delivered and assembled for you.
It’s wonderful to hear that you’re so pleased with your new furniture. If you need anything in the future, please do not hesitate to reach out!
Best regards,
Luxus Home and Garden
Luxus experience
Luxus were very communicative throughout the whole process. Delivery guys turned up when they said they would, quick and efficient in assembling the table, placed in the location I wanted and took all the rubbish away. Very happy with the product. Very solid and well made. Definitely recommend Luxus.
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Dear Lee,
Thank you for taking the time to leave us such a kind a review.
We’re so pleased to hear that you’re happy with your new table and that everything went smoothly from start to finish. It’s great to know that you were happy with the service provided by our delivery team and that the table has met your expectations.
Thank you for choosing Luxus, if you ever need anything in the future please do not hesitate to reach out.
Best regards,
Luxus Home and Garden
★★★★★ Excellent customer service when things went wrong
I ordered a set of garden chairs from Luxus and hit a bit of bad luck — the original chair developed a fault, and then the replacement arrived damaged too. Not ideal, but it's how a company handles problems that really counts.
Throughout, Luxus were responsive and genuinely helpful. Even though I was outside the standard warranty period, they didn't hesitate to help and see it through properly. When the second chair also arrived damaged, they sorted another replacement without any fuss.
The third chair arrived in perfect condition and matches the rest of my set beautifully. Clear they care about getting things right for their customers.
Would happily recommend Luxus to anyone looking for quality garden furniture backed up by genuinely good aftercare.
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Dear Piotr,
Thank you for taking the time to leave us such a kind review.
We are very sorry that you have experienced some issues with your furniture, but we are delighted that our team could resolve these for you! We are so glad we could help.
We are always here if you need anything in the future.
Best regards,
Luxus Home and Garden
Vastaus yritykseltä Luxus Home and Garden®
Dear Faye,
Thank you for taking the time to leave us a review.
We are so pleased to hear that you love your furniture and that you were happy with the customer service.
Please do not hesitate to reach out if you need anything in the future.
Best regards,
Luxus Home and Garden
Top quality teak garden furniture
My dealings with Luxus were efficient from start to finish. Delivery of the top class teak garden table and chairs was timely as we needed the garden dining set before hosting a lunch. A couple of the chairs had minor transit damage but were replaced quickly and with no quibble. I subsequently ordered the teak care kit and this arrived promptly too.
31. heinäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Carole,
Thank you for your lovely review!
We are so pleased to hear you are pleased with your furniture, and we will certainly pass your kind comments to our delivery team.
We are always here if you require any assistance.
Best regards,
Luxus Home and Garden
Excellent customer service and quality furniture.
Excellent customer service from start to finish, lovely well made solid furniture. We needed a replacement cushion so I contacted the team by email and they responded straight away offering to help. Highly recommend this company and will certainly buy from them again.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for taking the time to share your feedback with us!
We are happy to hear that you were pleased with the service and that you love your furniture, we really pride ourselves in these areas so your comments are greatly appreciated.
Please do not hesitate to reach out should you need anything in the future.
Best regards,
Luxus Home and Garden
Vastaus yritykseltä Luxus Home and Garden®
Hi Olivia,
Thank you for taking the time to leave us such a kind review.
We are delighted you were pleased with the service you received! If you need anything, please do not hesitate to reach out.
Best regards,
Luxus Home and Garden
Furniture badly damaged on delivery. Replacement slow. Furniture beautiful.
I love the furniture but there have been significant problems. The chairs were badly damaged when I received them. I unwrapped them while delivery people were here but they wouldn’t take them back as I hadn’t paid extra for unwrapping. It has taken a long time and lots of emails to arrange replacement. I hope to get the new chairs tomorrow. Customer services have been helpful.
27. heinäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Lesley,
Thank you for taking the time to leave us a review.
We are really glad you love your furniture, but we are sorry for the unfortunate issues that you did face.
We try our best to ensure all of our furniture arrives in perfect condition, but sometimes on rare occasions things do go wrong. We are sorry for the inconvenience this had caused for you, and thank you for your patience as we worked to resolve this for you. We appreciate you taking the time to share your feedback.
We hope you enjoy your furniture for many years to come, if you need anything in the future please do not hesitate to reach out.
Best regards,
Luxus Home and Garden
The set I ordered was out of stock and…
The set I ordered was out of stock and after 2 weeks we found this out. But they rectified this and gave us a discount and got delivery very soon after. And are very happy with the table and chairs
20. heinäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Christine,
Thank you for taking the time to review your experience and the products. It's essential information for us to continue to improve our products and services.
We take on board the comment about the notification and will ensure we do better in the future.
We wish you many years of enjoyment for your furniture and may the good weather continue.
Kind regards,
The Luxus Team.
Terrible experience with this company
Terrible experience with this company. We paid in excess of £6500 for outdoor sofa and dining furniture. It was delivered and assembled by delivery drivers leaving dreadful workmanship, joints that didn’t meet, dowels sticking out of the furniture and more. They also didn’t deliver two coffee tables that were part of the sets. They sent the wrong cushions for the furniture we ordered and some of the furniture was cracked from the manufacturing process. Their customer service was terrible, simply stating they were going to have no replacements this year……?? So they had to come and collect it all and take it away. We had an event and it was massively damaged by the fact that they let us down. The collection of the faulty goods was equally as bad. Avoid..
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Dear Simon,
Thank you for your review, and we're sorry — the issues you've described fall well below the standard we set for ourselves, and we understand the frustration caused ahead of your event.
With the corner sets out of stock until next year, a like-for-like replacement wasn't possible, and while we offered alternatives, we accept none matched what you'd ordered. When a full refund was requested, we brought the collection forward to 24 July as asked and processed the refund promptly.
The failures behind this order have been reviewed directly with our warehouse and delivery teams.
If we can help any further, please contact us on +44 (0)333 772 9013 or info@luxushomeandgarden.com.
Best regards,
Luxus Home and Garden
Very pleased with the garden furniture
Very pleased with the garden furniture, delivery great....thank you!
16. heinäkuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Wyn,
Thanks for the review and feedback.
Wishing many seasons of enjoyment from your furniture. Check out the care page to make sure you get the best out of it and keep it looking it's best for the years to come.
Best regards,
The Luxus Customer Team.
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