Lovepop has failed me twice, both times for my anniversary! They have failed to deliver the personalized message I wrote out for my girlfriend. It makes me look like a cheep fool. I am disgusted with... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have a Stash Pass subscription which is delivered to my PO Box but I also ordered the special 3 pack Favorites Bouquet of artistic flowers which I had sent to my house. I've been busy and forgot to... Näytä lisää
Original order lost in mail and never received. Love pop Happiness Team responded to request for assistance. After a few communications a replacement order was processed with tracking number. Order r... Näytä lisää
I mistakingly put an incorrect address on my order, discovered after reaching my city. Lovepop customer service handled it and corrected my issue quickly. Additionally, the cards and products are gre... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.
Yhteystiedot
68 Harrison Ave, 02111, Boston, Yhdysvallat
- 888-687-9589
- hello@lovepopcards.com
- lovepopcards.com
4,5
Erinomainen
1 t. arvostelua
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Card unknown
We called our son to see how he liked the card. B Day cake pop-up with lights and music. He said he didn't get it! After looking around, he found it but thought it was junk mail. It didn't have our names on it and it didn't play music. The envelope it came in was damaged. The ink on it was smeared but you could make out his address, barely!. It didn't say who it was from. Neither on the card or envelope. There was a blank card with it but it too was blank. When we called to complain, we were told it was $5 more for personalization!!! Really?? You sell a card for a special occasion and then you want more money to say who it's from?? That is so wrong. Asked for a refund. We'll see how that works out. Oh, and I don't charge for reviews, good or bad.
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
Hi Richard, we are so sorry to hear about the damaged envelope and the confusion surrounding your son's birthday card. This is certainly not the magical experience we aim for.
Please reach out to our Happiness Team at hello@lovepopcards.com or call us at (888) 687-9589 so we can look into your refund and assist you right away.
–Lovepop 💌
Absolutely excellent customer service
Absolutely excellent customer service. Went above and beyond after the courier damaged my first parcel.
23. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hello Bowen,
We are so glad to hear that we could turn things around for you! It sounds like a truly magical moment when our team was able to go above and beyond to replace that damaged parcel. Thank you for sharing your experience!
–Lovepop 💌
Great customer service
Customer service was very responsive and helped me with and order I had placed that was not delivered on time. Great customer service support. Will purchase from them again.
22. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hello Alicia,
We are so happy to hear that our team was able to provide the support you needed! It’s a magical moment for us whenever we can quickly resolve a delivery hiccup and ensure you feel taken care of. We can’t wait to help you celebrate your next occasion!
–Lovepop 💌
Broken website
I've ordered from LovePop many times, but this time was a challenge. The website process went (at first) as per usual, but in the checkout screen there was a problem. The only option for shipping was free, which was fine, but when I went to checkout, I received an error message stating "you have to choose a shipping option". There were no options to select! The default method was free shipping, but there were *no* other options, and it wouldn't allow me to place the order. I had to call to fix the problem. I appreciate the customer service help, but LovePop needs to fix their website!
21. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Thank you for reaching out! We are glad to hear you've been a frequent shopper with us, and we truly appreciate you mentioning the great help you received from our customer service team while resolving this.
We are so sorry for the frustration our website checkout caused you. We want every part of your experience to be seamless, and we have shared your feedback with our tech team to ensure this is addressed. If you need any further assistance with your order, please contact our Happiness Team at hello@lovepopcards.com or call (888) 687-9589.
–Lovepop 💌
Lovepop cards are beautiful
Lovepop cards are beautiful. The agents in the chat are very helpful. I have been a regular customer for four years.
20. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Theresa,
We are so happy to hear that you find our cards beautiful and that you’ve been a regular customer with us for four years. We are also thrilled that our chat agents were able to provide helpful support. Thank you for being part of the Lovepop family!
–Lovepop 💌
I ordered birthday card for my daughter…
I ordered birthday card for my daughter last January 4,her birthday was January 15. It’s now the 16th and I still haven’t received the card.Bad service!!!
16. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Emie,
We are so sorry to hear that your daughter's birthday card has not arrived in time for her special day. We know how important those celebrations are, and we certainly didn't want to miss this milestone!
We are eager to make this right for you. Please contact our Happiness Team at hello@lovepopcards.com or call (888) 687-9589 so we can look into your shipment and assist you immediately.
–Lovepop 💌
I originally gave them one star because…
I originally gave them one star because my card never arrived and I could not get through to Customer Service. Eventually, someone got back to me and told me that their system was down although it took an entire month to get a response. The company took complete care of my issue and hopefully moving forward this will never happen again.
15. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Larae,
Thank you so much for updating your review! We are so pleased to hear that we were able to take complete care of your issue and turn your experience around.
While we are sorry for the initial delay, we are grateful for your patience and glad that our team could make things right for you. We are looking forward to providing you with a much smoother experience in the future!
–Lovepop 💌
Easy to order
Easy to order. I called later and the representative was very professional and helpful.
9. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Louis,
Thank you for the kind words! We’re so glad to hear ordering was easy and that our team was able to help.
-Lovepop 💌
Great Product, Even Better Company!
The card itself is hilarious, well made and loved by all. But more importantly, I was blown away by the customer care I received. They are a great company who help their customers greatly. I will continue buying all my cards from here.
6. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Emma,
Thank you so much for this wonderful feedback! We’re thrilled you loved the card and had such a great experience with our customer care team.
-Lovepop 💌
No cards and Constant attempts at contact without cohesion
Ordered cards that ended up getting sent back because USPS said there was no such address. I’ve lived in the same place for 30 years. Also problems correcting the email address. Wasn’t notified till after the fact. Took a lot to get Customer Service. System was slow. The connection wasn’t the best and she had to go to the back office to try to fix it. I still don’t have my cards. Cards are personal. Joy the AI needs to be scrapped. To be continued. New address who is going to ship it to that took 20 minutes on the phone did not go to go through according to the email. What is going on? Not enough Customer Service agents to deal with the mess the management has been made.
I called and left a message with Customer Service. Find it. reply.
5. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Peter, we’re truly sorry for the ongoing frustration with your order and the difficulties you’ve experienced with customer support. We completely understand how upsetting this must be, especially with personal cards. Please reach out to us directly at (888) 687-9589 or email hello@lovepopcards.com, so one of our Happiness Team Representatives can personally help resolve this and get your cards to you.
-Lovepop💌
Attempted to take advantage of their…
Attempted to take advantage of their Christmas Sale, was later informed that my less than $100 order triggered fraud and my order was cancelled.
Afterwards, called customer service and was told if I wanted to place the same order, the price per card I selected would no longer be $5, they world be $9.
26. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
Hi Tam, we’re very sorry for the frustration and confusion around your order and the pricing issue. We understand how disappointing that must have been, especially during a sale. Please reach out to us at (888) 687-9589 or email hello@lovepopcards.com
so one of our Happiness Team Representatives can review your situation and help make it right.
-Lovepop💌
Customer service is outstanding!
Customer service is outstanding!
The cards are wonderful and well crafted.
28. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
Thank you for sharing this! We’re so happy to hear that our customer service and cards exceeded your expectations. Your kind words mean a lot to us 💖
-Lovepop💌
Great product with superb quality!
26. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
Thank you so much for your feedback! We’re thrilled to hear you’re enjoying the quality of our cards and appreciate your support 💖
-Lovepop💌
The quality of cards are top notch
The quality of cards are top notch. Having the card personalized makes it even more special to the recipient. Always pleased!
3. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Thank you, Geraldine! We’re so glad to hear that the quality of our cards, and the personal touch, continues to make your gifts special. We truly appreciate your support and kind words 💖
-Lovepop💌
Ordered a card Dec 20 with priority…
Ordered a card Dec 20 with priority shipping. Card was expected to arrive Dec 23; however, UPS shows they never received the package. It's Dec 29th and its still showing that UPS never received the package, even though LovePop shows they shipped the the order Dec 21.
Getting in contact with customer support is also a pain. Email and Phone support is all AI. Through the email, they offered refund, but its been over 72 hours with no confirmation yet on my refund. Calling them leads to no available human support.
I feel like I've been scammed out of this company, which is a damn shame because they seemed very promising through their Shark Tank episode.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
Hi Brian, we’re really sorry for this frustrating experience, especially with a time-sensitive order. We understand how concerning it is when tracking doesn’t update and follow-up feels delayed.
This is not the experience we want for our customers. Please reach out to us directly at (888) 687-9589 or email hello@lovepopcards.com, so one of our Happiness Team Representatives can personally look into your order and refund status and help make this right.
-Lovepop💌
Vastaus yritykseltä Lovepop Cards
Thank you so much for your kind words, Harrison! We’re thrilled to hear our team was helpful, thorough, and pleasant to work with. We truly appreciate you taking the time to share your experience 💖
-Lovepop💌
I recently placed an order for some…
I recently placed an order for some Christmas cards that totaled a little over $50. One of the cards, the Nutcracker with lights and music card, didn't open properly so I decided not to send it to anyone. Later I got an email about reviewing the purchases so I thought why not let them know there was a problem but since I hadn't had any previous problems with cards I didn't ask for a refund. A little while later, I got a response, which I wasn't expecting, and in the response was 3 options to "MAKE IT RIGHT" for the damaged card so I thought okay I'll choose a store credit to get something in the future. I later got another email asking for a picture of the damage but I thought I'm not going through all this because I couldn't take pictures of the damage. It was a mechanical issue. So I wrote them back and told them this but got crickets. I have never once complained or given a bad review because I do understand that a lot of work goes into these amazing cards but they could have responded when I told them I couldn't take a picture of the specific damage. I'm a little disappointed.
14. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
Hi Linda, thank you for sharing this with us, we’re truly sorry for the disappointment and the lack of follow-up you experienced.
We understand how frustrating that must have been, especially after taking the time to provide feedback. We’d really like the opportunity to help make this right. Please reach out to us at (888) 687-9589 or email hello@lovepopcards.com, and one of our Happiness Team Representatives will be happy to assist you further.
-Lovepop💌
Thank you for cards
I never had people call me and thank me for a card before. My sister will use it next year as decoration ... if the cats don't eat it first. :)
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
Thank you so much for sharing this, Janice! We love hearing that our cards made such an impression, and we hope it survives the cats too! 😄
We’re honored to be part of such a special moment and appreciate you choosing Lovepop.
-Lovepop💌
Do not buy boxed set
Single cards are great. Stay away from boxed sets. Bought a boxed set expecting many different styles and there was only 3 styles. Quality was poor, cards looked like they were made by children, lacking in detail and imagination. So if you buy, buy single items. Do not expect the same quality in a boxed set.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
Hi Bill, we’re really sorry to hear you were disappointed with the boxed set and that it didn’t meet your expectations. We appreciate you taking the time to share this feedback and understand how frustrating that can be. We’d love the chance to learn more and help make things right, please reach out to us at (888) 687-9589 or email hello@lovepopcards.com, so one of our Happiness Team Representatives can assist you further.
-Lovepop💌
Never disappointed!
I have never been disappointed with a love pop card. Their designs are unique, they are always special, colorful, and more than you expected. Of course they are quite expensive, but for that special someone it’s worth it.
18. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
Hello Cynthia,
Thank you for taking the time to share your feedback—we truly appreciate it.
We understand how important timing can be, and we’re sorry for the disappointment you experienced. We do want to let you know that we do offer express shipping, as long as the item is not on backorder and the order is placed within the applicable cutoff time.
We appreciate your understanding and your thoughtful note about ordering early. Please don’t hesitate to reach out in the future if you’d like help selecting the best shipping option or checking item availability—we’re always happy to assist.
Best Regards,
Lea
Lovepop Customer Happiness
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