Lovepop has failed me twice, both times for my anniversary! They have failed to deliver the personalized message I wrote out for my girlfriend. It makes me look like a cheep fool. I am disgusted with... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have a Stash Pass subscription which is delivered to my PO Box but I also ordered the special 3 pack Favorites Bouquet of artistic flowers which I had sent to my house. I've been busy and forgot to... Näytä lisää
Original order lost in mail and never received. Love pop Happiness Team responded to request for assistance. After a few communications a replacement order was processed with tracking number. Order r... Näytä lisää
I mistakingly put an incorrect address on my order, discovered after reaching my city. Lovepop customer service handled it and corrected my issue quickly. Additionally, the cards and products are gre... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.
Yhteystiedot
68 Harrison Ave, 02111, Boston, Yhdysvallat
- 888-687-9589
- hello@lovepopcards.com
- lovepopcards.com
4,5
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was disappointed that I could not get…
I was disappointed that I could not get my cards right away. I don't think they offer overnight express. I would have paid that fee to get my cards. It is mainly my fault. I have to remember to order early.
6. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
Hello Jeannette,
Thank you for taking the time to share your feedback with us. We understand how disappointing it can be not to receive your cards as quickly as you’d hoped, especially when timing is important.
At this time, we don’t offer an overnight express shipping option, but we truly appreciate you letting us know you would have been willing to choose it. Feedback like this is very helpful, and we’ll be sure to share it with our team as we continue evaluating our shipping options.
We also appreciate your understanding, and we’re grateful for your support. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Best Regards,
Lea
Lovepop Customer Happiness
Jonna in customer service made…
Jonna in customer service made correcting an order super easy. She was friendly, professional and efficient.
17. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
Thank you for sharing this, Camille! We’re so happy to hear that Jonna made correcting your order easy and provided such friendly, professional support. We’ll be sure to pass along the kudos to her, thanks for choosing us!
-Lovepop💌
Customer service is awesome … response…
Customer service is awesome … response time was fast and my issue was resolved quickly!
17. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
Thank you so much for the great feedback, Herman! We’re thrilled to hear our customer service team responded quickly and resolved your issue with ease. We truly appreciate you taking the time to share your experience 😊
-Lovepop💌
Terrible customer service along with excess charges for trackingh…
Terrible customer service along with price gouging! This is the ONLY company I have ever ordered from that charges customers for tracking! I chose to not pay for it as I had purchased the card, paid for a personal message, & shipping! I thought I would receive at least an email letting me know the card had been delivered to the address provided, but I was wrong. Customer Service was the typical AI responses. Yes, they "understand" but no help or options are offered. I will NEVER order from LovePop again. Their greed in wanting to charge for every simple thing is greedy & annoying. No Customer Service means I will never be back!
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
We’re truly sorry to hear about this experience and understand how frustrating it felt. Creating magical moments means being clear, supportive, and caring every step of the way, and we’re disappointed we missed the mark here.
We’d really appreciate the chance to make things right, so please reach out to our team directly at hello@lovepopcards.com
or 888-687-9589 for further assistance.
– Lovepop💌
The customer service
The customer service was fabulous today.she solved my problem.
11. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
We’re so happy to hear this, Margie! 💖 Creating magical moments includes being there when you need us, and we’re glad our customer service team was able to help and resolve your issue. Thank you for sharing your experience!
– Lovepop💌
Vastaus yritykseltä Lovepop Cards
Thank you so much, Jennifer! We’re thrilled to hear the cards were beyond your expectations, creating magical moments is exactly what we love to do. Your kind words truly mean a lot to us!
– Lovepop💌
would NEVER recommend lovepop
i ordered a birthday card november 30th. paid an extra $29 dollars for overnight shipping. eta was december 2nd, contacted customer support after no updates on the tracking on december 3rd. absolutely no response, no card, and no new tracking update as of december 10th. scammed out of over $40.
edit: also another very shady thing. tried leaving a review directly on their website. it was pending on their site, then disappeared. they would not let me post the 1 star review on the product i ordered. instead, i received an email asking if i submitted a review, which then directs me some obscure third party site to which they wanted me to submit the review (the site was called judge.me). the product page has no reviews under 4 stars. apparently judge.me “verifies” reviews. pretty sure they just filter out any review under 4 stars. this is so unbelievably dishonest.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
We’re so sorry for this experience and understand how upsetting this must have been, especially when you were counting on a card to arrive in time for a birthday. This is not the magical moment we strive to create.
We’d truly appreciate the opportunity to look into this further and help make things right. Please reach out to our team directly at hello@lovepopcards.com
or 888-687-9589 so we can assist you.
– Lovepop💌
Vastaus yritykseltä Lovepop Cards
Thank you for sharing, Michelle! We’re so glad to hear our team was attentive, quick, and helpful. Creating magical moments includes great service, and we appreciate you taking the time to let us know.
– Lovepop💌
Love me some Lovepop! ❤️
I've been a faithful customer for years now. I love everything about Lovepop, from their beautiful designs to their customer service. Any issues I've had, IF ANY, they have handled with importance and priority. Thank you for spreading the love Lovepop!
9. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
Thank you so much, Aleashia! We’re incredibly grateful for your loyalty and kind words. Creating magical moments and spreading love is what we’re all about, and it means the world to know you’ve felt that over the years.
– Lovepop💌
3D Christmas
First experience with Lovepop Cards. They are gorgeous. Purchased several and wasn't disappointed. Delivery was quick and packaging great. Mailed them out today and can hardly wait to hear family's reactions. Will shop here again.
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
Thank you, Alexandro! We’re thrilled your first experience with Lovepop was a magical one. ✨ We can’t wait for your family to see the cards and hope they love them as much as you do. We look forward to delighting you again soon!
– Lovepop💌
I just can't say enough about about…
I just can't say enough about about this company. First of all excellent customer service!! Then everyone I have sent a Lovepop card to loves them. Taves about my cards! Every year they have never failed me to get cards on time and to.the right places, etc. Quality cards!!!! I never buy cards at the store anymore. Do t need to!
8. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
Thank you so much for this wonderful feedback! We’re honored to be part of your celebrations year after year and thrilled to know our cards and service continue to create magical moments for you and your loved ones. Your support truly means everything to us.
– Lovepop💌
Love the cards and the customer service…
Love the cards and the customer service is great!
7. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
Thank you, Janis! We’re so glad to hear you love the cards and that our team could provide great service. Creating magical moments is what we strive for, and your kind words mean so much to us.
– Lovepop💌
Took too long to reach a living person…
Took too long to reach a living person NO AI very poor service from a machine NO AI
6. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
We’re really sorry this experience felt frustrating and impersonal. Creating magical moments means being there for our customers, and we regret that it took too long to connect with a real person. Your feedback is important to us, and we’re sharing it with our team as we work to improve.
– Lovepop💌
I received my order with nothing in the…
I received my order with nothing in the package, I was very disappointed, I did have an excellent customer service rep handle my issue but I was upset that the cards I originally ordered was no longer available. The rep helped me replace cards. Was very caring and concerned
2. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
We’re sorry for the disappointment with your original order, though we’re glad to hear our team was able to step in with care and support. While it’s unfortunate the original cards were no longer available, we’re grateful you gave us the chance to help and truly appreciate your kind words about our customer service.
– Lovepop💌
Vastaus yritykseltä Lovepop Cards
Thank you, Brenn! We’re thrilled to hear you love our products. Creating magical moments is at the heart of what we do, and your support makes it all worthwhile!
– Lovepop💌
Vastaus yritykseltä Lovepop Cards
Thank you, Barry! We’re so glad our team could provide friendly, responsive, and helpful service. Creating magical moments includes making every experience delightful, and your kind words mean a lot to us!
– Lovepop💌
I spoke to someone who checked my…Finally someone took care of problem.
I spoke to someone who checked my information and took care of my problem in a satisfactory way. Much better than dealing with email.
2. joulukuuta 2025
Vastaus yritykseltä Lovepop Cards
We’re so glad to hear this, Cynthia! 😊 Speaking directly and resolving issues quickly is exactly the kind of experience we aim for. Thank you for letting us know we could help make things right.
– Lovepop💌
Vastaus yritykseltä Lovepop Cards
Thank you, Scott! We’re thrilled to hear our customer service made such a great impression. Creating magical moments means being there for our customers, and your kind words mean so much!
– Lovepop💌
My experience was great
My experience was great. Great customer service. This does not reflect on the employee on this particular day, however the price on the card was $I6 but I was charged $19. I looked at my receipt after I left because it sounded off so I went back in and the employee was more than kind to refund the difference. The company needs to change the pricing on the cards to reflect the new higher price difference.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
Thank you for sharing your experience, Meredith! We’re glad our team could quickly assist and resolve the pricing difference for you. Creating magical moments includes making things right when issues arise, and we appreciate your thoughtful feedback.
– Lovepop💌
I have sent these cards for years
I have sent these cards for years, and people love them. The lady who helped me was great, she was patience and very helpful.
26. marraskuuta 2025
Vastaus yritykseltä Lovepop Cards
Thank you so much, Nancy! We’re thrilled to hear you’ve been sending Lovepop cards for years and that they continue to delight. Creating magical moments is what we love to do, and we’re glad our team could provide helpful and patient support!
– Lovepop💌
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.