I am so very happy and satisfied that GIFTORY's Customer Service Representative, Brielle, has walked us through the registration process for my wife and I to redeem this Wonderful Gift Certificate giv... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The customer support team for this company is amazing. There were several moments where i needed some help it was always easy to get a real person on the phone they read the notes and were able to jum... Näytä lisää
Yritys on vastannut
I would not recommend using Giftory - I received two vouchers from family. The first was for a restaurant. I followed the instructions and confirmed with the restaurant but the voucher did not end up... Näytä lisää
Yritys on vastannut
I am updating my review from 1 star to 4 stars. Originally I had serious issues redeeming a Giftory gift card that I received as a Christmas gift, but I finally received much needed help from Miranda... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Giftory
Yrityksen kirjoittama
At Giftory we believe that experiences are the best way to create memories that last a lifetime, and that's why we offer a range of fun and exciting experiences that are perfect for any occasion.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
Yhteystiedot
Washington DC, Yhdysvallat
- 202-719-0385
- https://www.giftory.com/pages/contact
- giftory.com
4,1
Hyvä
1 t. arvostelua
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A Local Anniversary Gift from 2,378 miles away!
I am so very happy and satisfied that GIFTORY's Customer Service Representative, Brielle, has walked us through the registration process for my wife and I to redeem this Wonderful Gift Certificate given to us by our daughter, Jennifer and her husband, Brad. We are in NJ and Jennifer easily did Giftory business from her home in Seattle, WA. It's our 60th Wedding Anniversary Gift - a Dinner Cruise on Philadelphia's Delaware River on a Saturday evening!!!! Can't wait!
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Justin is a great representative
Justin helped me out on my refund request, I would love to shop from Giftory again!
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi!
You are so very welcome! I’m really glad I could help you get that refund sorted out smoothly. Our goal is to make sure you feel taken care of, even when plans change or things don't go exactly as expected.
Thank you so much for the kind words and for your trust in us—we can't wait to help you find your next great experience when you're ready to shop with us again!
Justin
Manager of Customer Service
Second time using Giftory to purchase…
Second time using Giftory to purchase family outings. First one was great, second one in June. The ease of booking and the customer service have been great.
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi!
It’s so wonderful to have you back for a second family outing! I’m thrilled to hear that your first experience was a success and that we’ve been able to keep things easy and helpful for your upcoming plans in June.
There is nothing we love more than helping families create those special memories without the stress of a complicated booking process. Thank you for making us a part of your family traditions—we hope your June outing is the best one yet!
Justin
Manager of Customer Service
Great Customer Service
The customer support team for this company is amazing. There were several moments where i needed some help it was always easy to get a real person on the phone they read the notes and were able to jump in and actually solve the challenges I was experiencing. I was all geared up to battle an automated system and was so pleasantly surprised to work with each person i spoke with. What a dream team.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi!
Reading this absolutely made my day! We know exactly that feeling of "gearing up for a battle" with an automated bot, so we make it a priority to ensure you can reach a real person who actually listens and takes ownership of the situation.
I am so proud of our "dream team" for being able to jump right in, read your notes, and get those challenges solved for you. Thank you for the incredible shout-out—I’ll be sure to share your kind words with the whole crew!
Justin
Manager of Customer Service
easy to book
easy to book. good communication and response time. whole time i talked to a human not a chat bot
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi!
I am so happy to hear that! We truly believe that nothing beats a real conversation, especially when you're trying to get your plans locked in. I’m glad our team was able to provide that human touch and keep the communication quick and easy for you.
Thank you for the wonderful feedback—we’re here whenever you're ready for the next one!
Justin
Manager of Customer Service
I have made several purchases over the…
I have made several purchases over the last few months. I am in ahh over the great deals and you get exactly what you pay for.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi!
I am so thrilled to hear that you’ve become a regular with us! "In awe" is exactly how we want our customers to feel when they see those savings.
There’s nothing better than knowing you’re getting exactly what you paid for—no surprises, just great deals and great experiences. Thank you so much for your continued trust in us over the last few months. We can’t wait to see what you book next!
Justin
Manager of Customer Service
Great customer service!
Justin in customer service was super responsive and helpful! I was having trouble cancelling/rescheduling my booking and it took a few attempts but he was communicative and helpful throughout the process.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi!
I am so glad I could help you navigate that! I know cancelling or rescheduling can sometimes feel like a bit of a hurdle, but I’m happy we stuck with it together until everything was exactly how you needed it.
Communication is key, and I’m just glad I could be there to keep the process moving forward for you. Thank you so much for the kind words and for your patience—it was a pleasure working with you!
Justin
Manager of Customer Service
Great Customer Service!
Have purchased several experiences and all were great! Mistakenly purchased a voucher and reached out to customer service for assistance. Quickly received a refund. Highly recommend this company!
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi!
I am so happy to hear that you’ve enjoyed so many of our experiences! It’s wonderful to have you as a regular customer.
We know that mistakes happen, and we want to make sure they’re as stress-free as possible. I’m glad our team was able to jump in and get that refund processed quickly so you could get back to planning your next adventure. Thank you so much for the high recommendation and for being such a great part of our community!
Justin
Manager of Customer Service
Staff assisted me with everything I…
Staff assisted me with everything I needed
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi!
I’m so glad to hear that! Our team is here to make sure you have everything you need to get straight to the fun part. It’s wonderful to know we were able to provide that support for you.
Thank you for the kind words—we’ll be here whenever you’re ready for your next experience!
Justin
Manager of Customer Service
Absolutely horrible company to buy anything from
You will never get a call back if you ask for one. They claim they are a middle man and cannot help with anything regarding rescheduling or refunds. Absolutely terrible customer service reps who say they can give you vouchers and then ghost you. WARNING TO NEVER USE THIS COMPANY!
Update 04/17: After reading Giftory's response, this is even more frustrating. Justin, YOU were the one I spoke to! You were the one who told me there is nothing Giftory can do for refunds and reschedules because you were at the mercy of the dinner show experience. You, JUSTIN, told me you would get back to me about a refund. You never did. Neither did Jessie. I asked you directly over the phone, "So you are a middle man who cannot help me about getting a refund. I just have to wait for the dinner theater to get back to you, which they won't. You have no power over issues with purchases, you can only contact the experience?" And you said yes to all of that. So you guys are again, the worst company to deal with.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
I am incredibly sorry for the frustration and for the feeling that you were ghosted after being promised a solution. It is disheartening to hear that you were told we are just a "middleman" when you were looking to us for help with a purchase made on our platform.
We want to step in and fix this for you immediately. **Please give us a call at 202-719-0385 and ask for Justin or Miranda.** We will personally take over the rescheduling or refund process to ensure your request is handled and that you aren't left waiting for a callback.
Justin
Manager of Customer Service
I have a $400 gift certificate and…
I have a $400 gift certificate and asked for a call back Saturday and nobody is calling back to help
4. huhtikuuta 2026
Vastaus yritykseltä Giftory
I am incredibly sorry that you didn’t receive the call back you were expecting on Saturday. I understand how frustrating it is to be waiting for help with a $400 gift certificate and feel like you've been left hanging.
I am glad that we were ultimately able to connect and get this situation resolved for you. Thank you for your patience while we worked through it—we truly appreciate you giving us the chance to make things right.
Justin
Manager of Customer Service
My experience was very good..Miranda…
My experience was very good..Miranda help me in all my needs. Excellent customer service. Thank You
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi!
I am so happy to hear that! It’s wonderful to know that Miranda was able to take care of everything you needed. She truly is an expert at making sure our customers feel supported and heard.
Thank you so much for the kind words and the "excellent" rating—I'll be sure to pass your thanks along to Miranda!
Justin
Manager of Customer Service
Very solid and timely customer service
Very solid and timely customer service, thank you
6. huhtikuuta 2026
Vastaus yritykseltä Giftory
Hi!
I am so glad to hear that! We know your time is valuable, so we make it a priority to be as quick and helpful as possible. It’s great to know we hit the mark for you.
Thank you for the feedback—we’re here whenever you need us for your next adventure!
Justin
Manager of Customer Service
It was a cool experience
It was a cool experience. I loved the puzzles we had to solve. I would recommend going hungry and eat your food as you get it. Don’t wait until the end to eat everything because it was way too much for one meal.
6. huhtikuuta 2026
Vastaus yritykseltä Giftory
Hi!
That is such a great tip! I’m so glad you enjoyed the puzzles—there’s nothing like that "aha!" moment when you finally crack a code.
You’re totally right about the food, too. Those portions can definitely sneak up on you if you try to save it all for one sitting! Spacing it out as you go is definitely the pro move for making sure you actually get to enjoy every bite. Thanks for sharing the advice and I'm happy you had such a cool experience!
Justin
Manager of Customer Service
I lost the giftory gift card email that…
I lost the giftory gift card email that they sent me. There is no way to get the gift card back on their website by logging into my account. Why? Because they DONT have Usernames and Passwords like everyone else! Go to their website and try to set up an account before you buy a gift card. YOU CANT. The only way to log in is through an email link. Don’t lose that link! Also if you give them your credit card to save for future purchases you can’t log in to giftory to delete your credit card if you decide to delete it later. You have to go to a different company (not Giftory) and hope you can log in there. I couldn’t.
They were impossible to contact before the first time I did a review on TrustPilot. I think by writing a review here that they will at least notice my constructive criticism.
I hope they change their policies and let people log in to the website like normal companies do. And tell everyone on their website how to delete credit cards before they use them to order. And tell us on the website how to get our gift cards if we lose the email. Now lets get it done!
5. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
I hear you loud and clear. It should never be a struggle to manage your own payment information, and I apologize for the runaround you've experienced trying to get that cleared.
Since we use Shopify to power our checkout, your payment information is often tied to a Shop Pay profile. Here is how you can handle that right now:
* Manage/Delete via Shop Pay: You can log in directly at shop.app or through the Shop app. From there, you can view all saved cards and delete them instantly. This will remove the card from being suggested during checkout on our site and any other store using the Shopify network.
* Opting Out: If you want to completely deactivate the "Shop Pay" feature so it stops saving your info across the web, you can go to shop.app/opt-out.
* We Can Help: If you’d prefer not to deal with their portal at all, please reach out to us at 202-719-0385. One of our human reps can look into your account details and help guide you through ensuring that information is no longer linked to your Giftory profile.
Thank you again for the feedback. We are using this to look into how we can make these privacy and security options much clearer on our own website so you don't have to go searching for answers.
Justin
Manager of Customer Service
Customer support was very accommodating…
Customer support was very accommodating to help us book our event for when we wanted to go.
5. huhtikuuta 2026
Vastaus yritykseltä Giftory
Hi!
I am so happy to hear that! We know how important timing is when you're planning an event, and I’m glad our team could be accommodating and help you get everything scheduled exactly when you wanted.
Our goal is always to make the booking process as flexible and stress-free as possible so you can focus on the fun part. Thank you for the kind words, and we hope you have a fantastic time at your event!
Justin
Manager of Customer Service
Easy and clear to navigate/use!
3. huhtikuuta 2026
Vastaus yritykseltä Giftory
Hi!
I am so happy to hear that! We work hard to make sure our website is straightforward and easy to use, so getting you from browsing to booking without any headaches is exactly what we aim for.
Thank you for the feedback—it's great to know we're hitting the mark. We're here whenever you're ready for your next adventure!
Justin
Manager of Customer Service
I would not recommend using Giftory
I would not recommend using Giftory - I received two vouchers from family. The first was for a restaurant. I followed the instructions and confirmed with the restaurant but the voucher did not end up working when I paid. I then tried to refund the voucher to the original purchaser through Giftory, but this took several weeks and a lot of back and forth. They then wouldn't let me refund the second voucher because 14 days had passed.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi,
Thank you for providing your feedback. I am sorry for the issues and the length of time it took to get this sorted out, but I do want to present the facts. A gift card was requested for Angler on January 15th and we sent it to you on January 21. The restaurant mistakenly zeroed out the balance of the gift card without our knowledge which is why it did not work at the restaurant.
Unfortunately, it took quite a bit of back and forth for the restaurant to figure out what had happened and as soon as it was sorted out we refunded the original purchaser for you.
For the second gift card, our refund policy is clear and vouchers are not eligible for refunds after 14 days, so we are just adhering to our policy.
I am sorry for the issue with the restaurant removing the balance from you gift card and the time it took for them to sort that out. I would be happy to further make this right for you if you give us a call at 202-719-0385 and ask for Justin or Miranda.
I look forward to hearing from you.
Best,
Justin
Manager of Customer Service
I had a great time speaking with a…
I had a great time speaking with a representative, they were able to really help me out and solve any problem I had in a timely mannner. Great place for great deal. Would highly recommend checking it out
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi!
I am so happy to hear that! It’s wonderful to know our team was able to step up and resolve everything for you in a timely manner. We know how important it is to get those problems solved quickly so you can get back to enjoying your experience.
Thank you for the high recommendation—it really means a lot to the team to know we’re hitting the mark and providing those great deals with the support to match!
Justin
Manager of Customer Service
Make it a choice, nachos or popcorn
AMC movie tickets are a great deal but I don't eat popcorn. Make it nachos instead and you got a deal.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Giftory
Hi,
Thanks for the feedback! I've passed that suggestion along to our team—we're always looking for ways to spice up our deal options.
Justin
Manager of Customer Service
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