Lovepop has failed me twice, both times for my anniversary! They have failed to deliver the personalized message I wrote out for my girlfriend. It makes me look like a cheep fool. I am disgusted with... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have a Stash Pass subscription which is delivered to my PO Box but I also ordered the special 3 pack Favorites Bouquet of artistic flowers which I had sent to my house. I've been busy and forgot to... Näytä lisää
Original order lost in mail and never received. Love pop Happiness Team responded to request for assistance. After a few communications a replacement order was processed with tracking number. Order r... Näytä lisää
I mistakingly put an incorrect address on my order, discovered after reaching my city. Lovepop customer service handled it and corrected my issue quickly. Additionally, the cards and products are gre... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.
Yhteystiedot
68 Harrison Ave, 02111, Boston, Yhdysvallat
- 888-687-9589
- hello@lovepopcards.com
- lovepopcards.com
4,5
Erinomainen
1 t. arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Wonderful Customer Service
The customer service was amazing. My package got lost in transit and not only did they give me multiple options for what to do next, but when I selected to have it re-shipped out they also upgraded my shipping for it to arrive (hopefully) on time. It felt like each person I spoke to actually cared about making it right and weren’t just trying to make the problem go away, which is how it feels a lot of other places lately. I normally don’t take the time to write reviews but I felt it was important given how rare of an experience this is these days.
11. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Samantha,
Thank you so much for taking the time to share this! We are moved to hear that our team made you feel truly cared for. We are so glad we could provide amazing customer service by offering multiple solutions and upgrading your shipping to get your package to you on time.
–Lovepop 💌
Amazing customer service
Love this product so I ordered a card for Valentine's day. The card was stuck in transit and I emailed them and their customer service team was amazing. It wasn't their fault but they sent another one out with expedited shipping. The card arrived by the time I needed it. I will continue using this company as they have my loyalty due to their great product and amazing customer service.
10. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Chad,
Thank you so much for your loyalty! We are thrilled that our team could provide amazing customer service by sending a replacement with expedited shipping so your card arrived right when you needed it. We are so glad you love the product and we look forward to helping you celebrate again soon!
–Lovepop 💌
Not only are the cards cute and well…
Not only are the cards cute and well made but the customer service is exemplary. I thought my order had gotten lost and contacted them about it. I had chosen the cheaper shipping option so did not have a tracking number. They responded almost immediately and gave me several options, including resending the cards or getting refunded (even though it wasn’t their fault). Above average support and response time. Highly recommend.
10. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Jen,
Thank you for the high recommendation! We are so pleased to hear that you find our cards cute and well-made and that our team provided exemplary, above-average support. We are glad we could offer immediate solutions and several options to ensure you were taken care of!
–Lovepop 💌
Ordered on February 27th for…
Ordered on January 27th for Valentine’s Day.
Response said will ship in a “jiffy” I guess 2 days is the definition of Jiffy. Shipped via DHL who transferred to USPS. Stuck in regional facility now for 6 days says in transit. Contacted happiness email. Team gave me an option ship a new product or refund. I chose new product if they could ship overnight or refund is they chose to credit. The response email said we will get back to you but give us 3 days. On day 2 now with no resolution.
My first order experience. My response will probably be we are sorry not what we strive to be. Please contact us to resolve. lol the problem is no response!
Update lovepop happiness team responded by asking if my issue was resolved? Not resolving my issue as stated in the response.
Can’t make this up!
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
It sounds like you’ve had a frustrating start with us, Gary, and we truly appreciate your patience while waiting for a resolution.
We are so sorry that your Valentine's Day surprise has been sidelined by shipping delays and a slow follow-up. While we are glad to hear our Happiness Team offered you a replacement or refund, we clearly missed the mark on the quick turnaround you expected. We want to make this right immediately. Since you are still waiting on that day-two response, please hang tight just a bit longer—we'll ensure a team member prioritizes your case to get that resolution settled.
–Lovepop 💌
Great cards and great service
The cards are awesome and the customer service is superb! I am anxiously waiting on Valentines Day to surprise my better half with "Hogs and Kisses".
9. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
We are so happy to hear that you think our cards are awesome and our service is superb! "Hogs and Kisses" is a personal favorite, and we are thrilled to be a part of your Valentine's Day surprise. We hope your better half loves it!
–Lovepop 💌
LovePop cares more for marketing than customers
This is ridiculous. They care more than about spreading their brand than a good customer experience.
Unlike Amazon that offer a way to hide what's being delivered, these guys plainly display their brand name in big bold red letters right on the envelope!!!
Please tell me what's the point of getting a nice card as a surprise gift for my WIFE (who lives with me and beats me to the deliveries every time) if she knows what I got her days before I'm supposed to give it to her? You guys ruin the surprise for her 100% of the time!
I'm never, ever buying from you guys again. It's just so incredible that it's more important to show off your brand than to offer an option to your customers to hide branding when meant as a surprise with the person you're living with.
Unless you change this, there's no rationalizing with some lame response. (don't suggest mailing to another address.... there is NO alternative address. This is just a really, really bad business choice). It's just simply unacceptable.
8. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovepop Cards
We are so sorry for the disappointment, Danny, and we truly appreciate your honest feedback regarding our branded packaging. We understand how important the element of surprise is, especially for someone you live with, and we are sorry that our envelopes ruined that moment for you. We’ve shared your concerns with our team for future improvements. We’d love the chance to talk more about this, so please reach out to us at hello@lovepopcards.com or (888) 687-9589.
–Lovepop 💌
Initially my order was delayed and…
Initially my order was delayed and possibly lost during transit. I received an email asking for a review so I was honest and posted my feedback. The company reached out with options to rectify the issue, and ended up shipping the product again with upgraded delivery to make up for the lost time. 100% recommend.
9. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
We are so glad to hear that we could turn things around for you, Austin! We are thrilled that you were happy with the upgraded delivery and the resolution provided by our team. Thank you for your honest feedback and for the 100% recommendation, it truly means a lot to us!
–Lovepop 💌
Customer service was outstanding
Customer service was outstanding couldn’t been satisfied any better. They contacted me with 24 hrs understood my situation and provided multiple resolutions. Definitely a great company.
8. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
We are so happy to hear that you were satisfied with our support, Shawn! We are thrilled that our team was able to provide multiple resolutions and get back to you within 24 hours. Thank you for sharing that we are a "great company", it truly makes our day!
–Lovepop 💌
Amazing Customer Service!
I had an issue with my shipping, and even though it was not LovePop's fault, they not only resolved it exceptionally quickly, but even expedited the shipping so that it would arrive in time for Valentine's Day. Excellent customer service. Friendly and incredibly responsive. I'll absolutely buy something again and support/recommend the company to friends!
6. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
We are so happy to hear that we could help save your Valentine's Day surprise, Bryan!
It is wonderful to know that our team was able to resolve the shipping issue quickly and get your order to you on time. We truly appreciate your support and your kind words about our responsiveness, it makes our day to know you’ll be recommending us to friends!
–Lovepop 💌
I had an issue where my original order
I had an issue where my original Valentine’s card never showed up, but the way this company handled it was honestly impressive. Customer service replied fast, was friendly and helpful, and they expedited a replacement card right away so it would arrive in time. Mistakes happen with shipping, but great customer service is what matters and they absolutely delivered. I’ll definitely be ordering again!
5. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
We are so glad to hear that our team was able to turn your experience around, Kurt! We are thrilled that the replacement card arrived in time for Valentine’s Day and that you found our customer service to be fast and friendly. We truly appreciate your understanding that shipping hiccups can happen, and we can’t wait to help you with your next order!
–Lovepop 💌
Such helpful customer service representative
I had a problem with my envelope coming empty. The customer service representative was so helpful. I've ordered many times from Lovepop and never had a problem before. It's good to know that they resolve these situations with such understanding
5. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
We are so glad to hear that our team could help resolve that shipping mishap for you, Norma! We are thrilled to have you as a longtime customer, and we are happy to know that your experience with our representative was a positive one. Thank you for your continued support and for trusting us to make it right!
–Lovepop 💌
Great customer service.Very responsive…
Great customer service.Very responsive to questions and shipping issues.
4. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
We are so happy to hear that you enjoyed our great customer service! We are glad we could be responsive to your questions and shipping needs. Thank you for the kind words!
–Lovepop 💌
Celine made the whole experience simply…
Celine made the whole experience simply wonderful. The unfortunate loss of use of my previous long time email and inability to resolve it as well as not being able to connect history under the new email with some websites and companies is very stressful. Not so with Love Pop! I sent a note last night and today got one back saying my account was updated and history connected.
I have always received thoughtful and kind and exceptional Customer Support today was just the latest example. Great people and Great products and help when you require it!
4. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
We are so happy to hear that Celine could take that stress off your shoulders, Patty! We are thrilled that we could successfully update your account and preserve your history. Thank you for your kind words about our "Great people and Great products", we truly appreciate your continued support!
–Lovepop 💌
Website is good and easy to use.
Website is good and easy to use.
NOTE: I had to call a representative as my confirmation email had the cards in my order but not how many of each. This has happened before.
Charles Hughes
3. helmikuuta 2026
Vastaus yritykseltä Lovepop Cards
We are so glad to hear that you find our website good and easy to use, Charles! We are happy our representative was able to assist you with your order details. Thank you for bringing the confirmation email layout to our attention; we are constantly looking for ways to improve the customer experience.
–Lovepop 💌
I had a couple issues with cards
I had a couple issues with cards. I notified them and they took care of it immediately.
28. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Conni,
Thank you for sharing your experience! While we are sorry to hear you had a few issues with your cards, we are so glad our team took care of it immediately. We always want to make sure your experience is seamless!
–Lovepop 💌
Great cards and customer service support.
Love the variety of cards and wonderful customer support service.
30. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Christina,
We are thrilled to hear that you love our variety of cards and had such a positive experience with our customer support service. Making your experience wonderful is exactly what we strive for!
–Lovepop 💌
Lost card
My card was lost in the mail and I reached out to customer service. They did an amazing job resending and I received it quickly
Great company to buy from
29. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Marianne,
Thank you for sharing your experience! While we are sorry to hear your original card was lost, we are so happy our team did an amazing job resending it to you quickly. We truly appreciate your kind words about being a great company to buy from!
–Lovepop 💌
Prompt friendly customer service!
29. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Adriane,
We are so glad to hear that you experienced prompt and friendly customer service. Providing a quick, helpful experience is what we love to do!
–Lovepop 💌
Wonderful fast service
Wonderful fast service. My problem was solved instantly. Lovepop is a great company, will definitely use it again!
29. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Georgina,
Thank you for the kind words! We are so happy to hear that you received wonderful fast service and that your problem was solved instantly. Knowing that you'll be using Lovepop again makes our day!
–Lovepop 💌
Great customer service and fast…
Great customer service and fast responses. Help to resolve an issue with paid extra customization gone wrong.
28. tammikuuta 2026
Vastaus yritykseltä Lovepop Cards
Hi Jamie,
Thank you for the feedback! We are so glad that our team provided great customer service and fast responses to help resolve the issue with your customization. We always want to make sure your cards are perfect!
–Lovepop 💌
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