Always helpful,when someone loved got birthday or Christmas and live far away from me. Not possible to visit. So best way to congratulate it's send e gift card any amount i love to gift them. No heada... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Got a reward from my company and chose love2shop e gift card but didn't notice only 6 months to spend it!! So lost a whole chunk of it!! Love2shop says these codes have a six-month validity period,... Näytä lisää
Yritys on vastannut
Easy to save each month, delivered early, easy to use and takes the pressure off a bit, so it is not all last minute, love it - will do it for next Christmas as well.
Absolutely ridiculous website !! I would avoid at all costs. For the last 3 days I’ve been trying to get on to the website and app to redeem and everytime it’s taken over a couple of hours for the cod... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Love2shop is the UK's leading multi-retailer gift card provider accepted at over 100 major retailers with more than 20,000 stores UK wide. Love2shop offers fantastic solutions from personal gifting to business reward programs and incentives. Love2shop has everything you need, from a business rewarding their staff to consumers looking to hit the High Street.
Yhteystiedot
20 Chapel Street, L3 9AG, Liverpool, Yhdistynyt kuningaskunta
- info@love2shop.co.uk
- love2shop.co.uk
3,4
Keskitasoinen
37 t. arvostelua
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Worst experience ever!
My son got 2 vouchers from school (£10 & £5 ). Today went shopping and wanted to spend them on school uniform and the lady at the till said that the vouchers are expired. Contacted customer service and apparently the T&C states that the vouchers can't be used or replaced. What a nonsense! He has worked so hard all year and now I can just put in the bin £15, instead of buying something that he can use.
Waste of money, never using their service again.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love2shop.co.uk
Hi,
Thank you for taking the time to leave a review,
I'm sorry to read that your vouchers have expired. The expiry date of the voucher is clearly printed on the voucher itself, they usually have 12 months from dispatch.
Unfortunately once vouchers expire they cannot be used after that date. The value of the voucher is lost when it expires and we're unable to offer you a replacement voucher or refund for the value lost. I've included a link to our terms and conditions which are available online.
https://assets.love2shop.co.uk/documents/terms/love2shop-paper-gift-voucher.pdf
I accept this may not be the response you had hoped for but I trust it clarifies our position on expired vouchers.
Thanks
James
Lovely very helpful man
Lovely very helpful man, sorted my issue, very patient with a unwell dosed up dafty me,
Made my day hearing his sexy deep voice lol, we are meeting at Gretna green next Saturday to get married, my idea not his,
Made my day, so polite and clearly spoken, thankyou so much for your help sir
30/10 x
13. elokuuta 2026
Oma-aloitteinen arvostelu
a lot of steps involved to redeem
a lot of steps involved to redeem, and have to specify value for specific shops, its not just a voucher you can spend where and when. also, I specifically wanted the voucher for M&S, checked this is one of their partners only to find out after purchase that its only instore vouchers that can be spent here not online ones...
5. elokuuta 2026
Vastaus yritykseltä Love2shop.co.uk
Hi James,
Thank you for taking the time to share your feedback. We’re sorry to hear that the redemption process and the distinction between in-store and online options caused frustration.
How a Love2shop gift card or code can be used depends on the specific Love2shop product purchased. For example, Love2shop Flexecash cards are for in-store use only, while some cards may have the facility to exchange for other retailer vouchers, depending on whether that option was purchased with the card.
If you’d like us to check the options available with your particular card, please contact our Card Services team on 0344 375 0739, who will be happy to help.
Thanks
Stacey
Received Love2shop vouchers through my…
Received Love2shop vouchers through my employer, but the system is frustrating to use. The retailer list is very restricted, converting to online cards incurs a 10% fee that cuts into your balance, and digital cards take up to 24 hours to arrive instead of issuing instantly. The time and effort required to redeem these vouchers completely ruins the point of a reward. A terrible business model that profits by creating friction for the user.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love2shop.co.uk
HI Gatis,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience using your Love2shop vouchers has been frustrating.
We’d like to clarify that not all retailers charge a fee to exchange. For supermarkets and Amazon, the exchange fee is 5%, rather than 10%. We appreciate your comments regarding the redemption process and delivery times for digital cards, and we’re sorry this has affected your experience.
If you’d like us to look into your specific concerns or discuss the available redemption options, please contact our Card Services Team on 0344 375 0739, who will be happy to assist.
Thanks
Stacey
I received a love2shop voucher from…
I received a love2shop voucher from employer , requested redemption to H&M voucher on 14th of July. Not received. Followed up myself, to be told there is an issue with my email address and requested another email for me. When I tried to reply, there is an issue with their email address, which having read other reviews, seems to be a common occurence. I have tried to contact them again yesterday by completing their form, and included my new email for them to send the voucher to. No response. It seems to be an intentional rigmarole to try to sort this.Very poor customer service -and very disappointing.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love2shop.co.uk
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you’ve experienced in receiving your H&M voucher and for the frustration this has caused.
In some cases, company email systems can block attachments or emails received from third parties, which may prevent vouchers from being delivered successfully. However, we appreciate that this has been frustrating, particularly given the time you have spent trying to resolve the issue.
We have requested further information from you so that we can investigate this and assist with getting your voucher to you. Alternatively, you can contact our Card Services Team directly on 0344 375 0739, who will be happy to help.
We apologise again for the inconvenience and hope we can get this resolved for you as quickly as possible.
Thanks
Stacey
Had bit of hiccup with the original…
Had bit of hiccup with the original e-gift card going walkabouts in cyber-space but as soon as contacted Customer Care to let them know they dealt & resolved the issue straight away, great customer service 5 + stars
12. elokuuta 2026
Oma-aloitteinen arvostelu
Emma was fantastic and honestly it…
Emma was fantastic and honestly it was the best customer service ive ever had in my 63 years. My card was given as a gift but had cellotape on the metallic strip which damaged it when pulled off. I emailed not expecting a replacement because it was the fault of my friend wrapping it with cellotape. Emma without any issues asked for my address and advised card would be replaced. It arrived in first class post 3 days after email. I wish everyone had the level of customer service Love2shop had well done
10. elokuuta 2026
Oma-aloitteinen arvostelu
Scammers
The foundation of this company is to scam you. I applied for a replacement of my gift card a month before it was set to expire and they didn’t send it out. Now I have to email them and every single reply I wait for I have to wait 2-3 working days. My card is now expired and I just know they won’t let me use it or transfer that money onto another card.
If they don’t resolve this, I will not use this company again.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love2shop.co.uk
Hi Adam,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding your replacement card.
When a replacement card is requested, a reference number will have been provided to you when you contacted us by phone or email. If you have this reference number available, please contact our Card Services Team on 0344 375 0739, who will be able to look into this for you and provide further assistance.
We hope we can resolve this matter for you.
Thanks
Stacey
Just give cash not gift cards with limited dates!
I always ask my friends and family for love2shop vouchers as they can be used at so many shops and have been available for a long time.
I usually save them all up to make a bigger purchase.
Recently I planned a shopping trip but noticed £50 of vouchers were out of date. I contacted love2shop to explain my predicament as £50 is a lot of money to lose.
I got a speedy reply that basically said “tough - out of date and out of time and thanks for the money for nothing”.
I asked for a good will gesture as a long standing customer and was sent a link to terms and conditions.
One regular customer lost due to their dismissive and unhelpful customer (lack of) services. Well done!
I feel I have been ripped off and my family/friends have thrown money away from a massive company who are making money for nothing.
Just give cash -can use it anywhere and if notes change, the banks swap them for free.
Enquiry number 03384362.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love2shop.co.uk
Hi Lynn,
Thank you for taking the time to leave us a review.
I’m sorry to hear that your vouchers have expired. I can see that the vouchers were dispatched in 2024, and the expiry date is stated on the paper vouchers.
Unfortunately, once vouchers have expired, they can no longer be used. The value of the vouchers is lost upon expiry, and we’re unable to offer a replacement voucher or refund for the expired value.
I’m sorry for any disappointment this may cause.
Thanks
James
All the purchases were the result of a SCAMa…
All the purchases were the result of a SCAM. I did not purchase anything from Love2Shop.
1. elokuuta 2026
Vastaus yritykseltä Love2shop.co.uk
Hi,
Thank you for taking the time to leave a review. I’m sorry for the inconvenience and frustration caused.
As the purchases were the result of a scam and you did not make any purchases from Love2shop, please refer this matter back to your bank ASAP so they can investigate the transactions further.
We apologise for any inconvenience caused and appreciate your patience.
Thanks
James
Excellent customer service
I had a very speedy response to my issue/query and had very straightforward and easy to understand instructions.
Thank you so much Sam.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Avoid like plague.
Wonderful! You get given a lovely present, happy days. It's just a code and a value mind, but fair enough. The day comes when you remember you have it, nearly impossible to redeem. Email customer support: ignored. Some time later, try again, cannot redeem. Email customer support, this time you do get a reply, amazing! 'Sorry pal, it's expired, nothing can be done, nice knowing you, we've got your money hahaha'.
Avoid. I didn't have a clue it expired and even if I had thought about this possibility, I'd NEVER have guess they give you less time to redeem their vouchers than Sports Direct! That's right everyone, this company are tighter than Sports Direct! Let that sink in, and then ask yourselves if you want to give these leeches your cash.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love2shop.co.uk
Hi,
Thank you for taking the time to share your feedback. I’m sorry to hear that you were disappointed with your experience and that you were unable to redeem the full value of your Reward Code.
Reward Codes are issued with a six-month redemption period, after which, unfortunately, they cannot be extended or reactivated. Any unused balance is removed and cannot be replaced or refunded. This is in line with the sales agreement in place with the provider who issued the code.
We appreciate that it can be frustrating to discover that a code has expired. To help minimise the possibility of this happening, the expiry date is clearly stated in the email containing the Reward Code. We also offer a wide range of products and denominations, providing customers with flexibility to redeem their code before the expiry date.
I’m sorry that you were unable to maximise the full value of the gift you received. I hope this explanation provides some clarity around the expiry terms and why, unfortunately, we were unable to reinstate the balance once the code had expired.
Thanks
Stacey
This is the worst gift card I have ever…
This is the worst gift card I have ever received. It is a painful process from start to finish. Register the card, activate the card, activate the card again. Go to Argos as I'm advised on the LTS website that I can use the card in the shop. No, can't be done in the shop, must be used digitally. What an absolute load of rubbish!!
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love2shop.co.uk
Hi Linda,
We’re sorry to hear about your experience and understand how frustrating this must have been.
We have requested further information from you so that we can look into what happened and understand why you were unable to use your Love2shop Gift Card at Argos.
For clarity, all Love2shop Gift Cards can be used both in-store and online at Argos. If you require any further assistance, please contact our Card Services Team on 0344 375 0739, who will be happy to help.
We apologise for the inconvenience caused and hope we can resolve this for you.
Thanks
Stacey
Terrible
Terrible, and I can't complain, as your chat function is not working and your email service on your website is also not working, so how do I get my account issues resolved if we can't contact you?
8. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love2shop.co.uk
Hi Lee,
We’re sorry to hear you’ve experienced difficulties trying to contact us, and we understand how frustrating this must be when you’re trying to resolve an issue with your account.
Our Card Services team is available on 0344 375 0739 and will be happy to assist with any queries you have about your Love2shop account. Alternatively, you can contact us by email at info@love2shop.co.uk.
We apologise for the inconvenience caused and hope our team can get your account issue resolved as quickly as possible.
Thanks
Stacey
Does anyone know how to activate…
Does anyone know how to activate love2shop digital card? Or an email address to contact someone for help? When entering the code it says invalid and when I try and email it also isn't working and says some parts aren't complete and therefore will not submit.
I also have voucher gifted from work but this also will not activate or scan at shops. I have £45 that I can not actually spend
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love2shop.co.uk
Morning Jessica,
We’re sorry to hear you’ve had difficulty activating your Love2shop Digital gift card and that you’ve been unable to use your £45 voucher. We understand how frustrating this must be.
To activate your Love2shop Digital gift card, please make sure you are using the Love2shop Digital app. To download the correct app:
Go to your app store.
Search for Love2shop Digital.
Select Love2shop Digital — the app has a pink background with a white circle and pink heart — and download it.
If you’re still having trouble, please contact our Card Services team on 0344 375 0739, or email us at info@love2shop.co.uk, and we’ll be happy to assist you.
Thanks
Stacey
Absolutely shocking
Absolutely shocking. Cant exchange my card to a voucher at b&q. Tried several contact numbers and chats. Absolute scam
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love2shop.co.uk
Morning Dan,
We’re sorry to hear about your experience and understand how frustrating it must have been when you were unable to exchange your card for a B&Q voucher.
Not all Love2shop cards have the facility to exchange for e-gift cards. If your card number begins with 633827 38/39, please be advised that your card is active and ready to use. However, this card cannot be added to an online Love2shop account or exchanged for e-gift cards, including B&Q.
For a full list of participating retailers, please see our Love2shop Flexecash participating retailers list.
If you need any further assistance, please contact our Card Services team on 0344 375 0739, who will be happy to help.
Thanks
Stacey
Love2shop websites
Love2shop websites , despite all the tinkering, have always been difficult to navigate or basically understand. Recently I've to had re-register and this basically kept leading me round in circles. Having filled in all details and confirming E-Mail address, then trying to 'Manage card' I kept getting booted back to fill in personal details again and again. Telephone help - couldn't. Tried spending £10 that should have been on the card in M&S and that failed, and no way of finding out what, if any amount is actually on the card. All in all a waste of time with a pretty useless product and company, I will make certain I don't use love2shop again. UPDATE: 8 days after the reply to this review, and no further contact has been forthcoming from Love2shop.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love2shop.co.uk
Hi,
I am really sorry to hear you have issues with the website and Love2shop card.
I have requested your details so I can look into this further for you.
Regards,
Emma
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