Louis Motorrad Arvostelua 

Disappointing experience after more than 15 years as a customer

I am German, live in Denmark and have been a loyal Louis customer for more than 15 years. I have bought many products in Louis stores in Germany, and my previous online orders were always handled without problems.

Unfortunately, my order from July 2026 was a completely different experience. Although the website promises fast delivery for items in stock, I received only an automatically generated order confirmation. After seven days without any packing or shipping information, I contacted customer service. A few hours later, I was informed that the parcel would leave the warehouse with DHL / Post Nord.

The parcel then remained in transit for more than two weeks. When the tracking system finally showed it as delivered, nothing had arrived. I contacted Louis again and clearly explained the situation. Instead of receiving an explanation, an investigation or a helpful solution, I received a standard credit note stating that it was related to a return, cancellation or complaint. I had neither returned nor cancelled anything—the parcel was simply never delivered.

Is this really the customer service Louis now offers? After three weeks of waiting, repeated follow-ups and considerable inconvenience, I must now also ensure that my payment is actually refunded.

Mistakes and lost parcels can happen, but customers deserve clear communication, responsibility and proper assistance. After more than 15 years as a loyal customer, this experience has seriously damaged my trust in Louis and may unfortunately have been my last order.

Ordered pinlock , visor and visor cleaner for Schubert c3 pro. 2 weeks later got pinlock and cleaner.no visor.... Takes the customer support two weeks too get back to me telling me visor will be delivered last week of June. That's a 8 week wait from time of order.so cancel order right. It will take 7 too 10 days for refund.wont be buying from this company again. Totally crap services

I placed an order which they haven’t shipped. They don’t reply to my emails, fortunately I paid via PayPal and somehow I’m managing to block the payment.

Terrible experience – avoid at all costs.

I was hit with an unexpected £58 extra charge just to have my order delivered to my home, with absolutely no warning before purchase. On top of that, accessing the tracking number costs £1 every single time, which feels deliberately misleading and unacceptable.

By the time all these hidden charges are added, the total cost is higher than buying the same type of product in the UK, making this purchase completely pointless.

Customer service has been slow and unhelpful, sending generic replies with no real solution. It’s almost 2026, and I still have not received my order.

This has been a frustrating, disappointing, and stressful experience. I do not recommend Louis to anyone and will never order from them again.

The jacket I ordered was great. Price was cheap and the postal process went smoothly. So... I really recommend this shop and I will order products via them in the future, too.

They advertised a visor for PROBIKER X4/RPHA70. I received the item and did not fit the RPHA70. They offered only a partial refund. They wanted the item back - although they would not cover the shipping back, so I would be left worse.

It was 100% their mistake - wrong advertising on site + on the invoice.

Har handlet med Louis i 5-6 år efterhånden og der har aldrig været problemer.
Har lige købt filter, bundskrue og olie. DHL eller Postnord fik så ødelagt kassen og på mystisk vis forsvandt de fire liter olie så. Her en uge senere har jeg ikke hørt fra Postnord endnu, men Louis har sendt en ny olie som jeg så allerede har modtaget.
Det er da kundeservice som ikke bliver matchet mange andre steder.

3 uger siden jeg betalte for min ordre, og stadig ingen pakke.

... Eller svar fra deres kundeservice.

Har været fast kunde hos Louis godt og vel 15 år. Nu skal jeg så finde et andet sted at handle.

Stay away! I bought a visor and have been terrorized by their complete incompetence for six months. They have sent me wrong products multiple times and are demanding payment for things I have not ordered. A complete scam!

Horrible appalling company! Useless cust. service!
Horrible appalling company!! 😞 Do not buy from them!! You've been warned!!
They are selling out of stock products, then telling lies constantly! Worthless, arrogant customer service!

Avoid this company at all costs! 🤬

Purchased helmet order 609395 / 9456613 Schubert E1. Got delivered dumped about 10 meters from my door was hevy raining package was left like that. After i arrived boxes was in bits, helmet full of water inside look like somone kuck the pacage as well as was all over the place. Contact customer service they ask me to wait as that not their fault. I paid to them so product and delivery is fully their responsibility. Never do a business with them again and think before you order ANYTHING!!!!!!!!!!!!

En af mine faste butikker at handle MC tilbehør hos. Det svære er der ikke gratis retur fra Sverige men er fra danmsrk.

This is the second time I've purchased from them. Got exactly what I ordered with fast, fair priced shipping.

5 stars for the delivery and product, 1 star for the amount of crap that they send me in the post. I didn't need a whole bunch of junk mail with the thing that I ordered and I've received at least 3 more booklet things since then, along with emails. Not many companies still post things to people anyway, the internet exists now!

det bedste sted at handle motorcykeludstyr.
SUPER kundeservice. kan varmt anbefale dem :)

Super. Fast delivery. Definitely shopping at Louis.eu again!