Louis Motorrad Arvostelua 

I've been emailing and trying to ring them for days with no reply won't be dealing with them anymore

How long does it take Louis to get back to costumers. My friend is wanting over a month because he got a faulty headset of Louis and there are yet to even answer him back only to say there busy because it's the season 😕
I wouldn't recommend Louis to anyone now. I used them because I thought they were a legitimate company. But leaving someone for over a month with no answer and no headset when it's the season for bikes. STAY AWAY FROM LOUIS. SHOP LOCAL

Bis jetzt immer gute Erfahrungen mit dem Shop gemacht

Wrong size sent.
Asked for exchange. Not possible. You need to get refund and then buy again. Its not ok if you use non euro card. It causes money lose on currency exchange.
Wont be buying there anymore.
Bought it somewhere else after all.

The GIVI top box was shipped from Hamburg to me in Dublin Ireland for a very reasonable price. This would lead me into making purchases from Louis Motorrad in future.

I have raised complaint multiple times that I lost my items I have spend 373 euro and i received only back pad support that cost may be around 30 euro i called them and email them but no answer yet.

Worst company ever do not use !! Ordered oil paid for DHL shipping who sib contracted a different postal service lying about the content and then I never got my item after 4 weeks of ringing ( customer service cutting you off if you try say something negative about there services) to find out it was damaged 2 weeks after my first call ...Will never use them again and im in to motor trade 15+ years ..again do not buy

Excellent Service with prompt Delivery as usual from Louis.ie

I placed an order which didn't ship and payment was refunded. When I followed up I was advised to reorder which I did and payment was successful.
About three days later my card was charged for the first order and when I tried to cancel I was advised it was not possible even though it had not been picked of shipped.
Over all the communication/service was very poor and would advise customers to be careful ordering a second time even if the money has been refunded.

I didn't receive my order or get notified about package being delivered...have to email them to find these out!!!

Louis Motorrad costumer service is not helpful at all and l have to say one of the worst experiences that l had regard communication and help from the seller!

I was lucky l made payment through PayPal otherwise getting money back would be questionable from them as Louis Motorrad didn't have any intention to resolve these missing package and try to put me through fillings some forms about package number my address...THAT DOESN'T MAKE SENSE AS YOU HAVE MY DETAILS ALREADY AND JUST TRYING TO MAKE THINGS HARDER FOR BUYERS TO GET THERE MONEY BACK!!!!!!

IM NOT BUYING ANYTHING FROM THEM ANYMORE!!!!!!!!!!

Hassle free transaction. Fast shipping.

Excellent service and value and all items fitted perfectly. I will definitely use this company again.

Got the GIVI tank bag for a great price and after only a couple of days of ordering, great service

Once again top quality sevice. Nice fast delivery. Items purchased were very good and excellent quality.

I bought new visor from this website for about 45 euro, came not new, damaged and scratched. So what they did, they sended me email to return it back from Ireland to Hamburg (25 euro, cca) and i should order another one, which i dont trust from my last experience will be new.
I will never shop here again and will share my bad experience in my community.
Dont waste your money here.
Thanks

Terrible experience - purchased an intercom on 02 April 2026, multitude of issued including very slow dispatch, wrong item being delivered, on returning refund was not in full and subsequent no response to e-mails - I am stilled owed 60 euros
So now having to go through PayPal to make a claim against this awful seller.
I have records of all correspondence, pictures of the item on unpacking, pictures of the item as repacked to send back along with the letter in the box stating clearly wrong item delivered and amount to be refunded.
This is not the first time I had had issues and have now learnt my lesson I WILL NOT TO USE LOUIS AGAIN

I needed a 2nd Helmet Kit for my Cardo Freecom 2x

Louis where by far the best value I could find and knowing that the service you receive is top notch.....it was a "no brainer" to purchase from them.

Thanks guys.....I will be back very soon for some textile bike gear 👍 I

Great service. Speedy delivery. Perfect socket set ( imperial)