Very good company,did order from them before . This time they changed delivery company and my expensive order was travelling more then 1 month - this was express delivery. Delivery people could... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
⭐️⭐️⭐️⭐️⭐️ Five Stars! I absolutely love these spa treatment eye patches! They’re honestly the best patches I’ve ever tried — super refreshing, gentle on the skin, and the results are visible r... Näytä lisää
Yritys on vastannut
It took very long till I finally got my ordered items. But it was n o t your mistake. The parcel was hold in Hongkong Airport and Custom duties in South Africa. The handling of your company was exce... Näytä lisää
Ho trovato questo sito cercando i miei cosmetici preferiti coreani e mi sono imbattuta perché li ho trovati li a prezzi competitivi. È stato facile acquistare perché il sito è molto intuitivo. Il pacc... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä LMCHING
Yrityksen kirjoittama
In the dynamic world of beauty and skincare, LMCHING stands out as a beacon of innovation and quality. Established in 2016, LMCHING began its journey as a wholesale warehouse and transitioned to retail in 2019, focusing on Korean skincare brands. By 2021, the company expanded its horizons to include European perfumes and skincare, offering over 5,000 products from prestigious brands such as Chanel, Dior, Hermès, Sisley, and La Prairie.
LMCHING’s offerings are a testament to the rich heritage and innovation of Korea and Europe in beauty and wellness. The company prides itself on sourcing authentic products that showcase the artistry and science of the continent’s finest perfumers and laboratories. With rapid growth since 2023, LMCHING now serves over 200 countries through its online platform and has partnered with 300 brick-and-mortar locations worldwide.
The company’s vision is clear: by 2026, LMCHING aims to be the online haven for high-quality beauty and skincare products at affordable prices. This vision is bolstered by a passion for making artisanal European fragrances and formulations accessible to a global audience. LMCHING is committed to delivering an unparalleled online shopping experience, acting as a gateway to the pinnacle of European beauty, quality, and craftsmanship.
LMCHING’s website is not just a marketplace but also a source of knowledge. The Blog section features informative articles on Korean skincare, European skincare, and luxury perfumes. These articles, curated by skincare experts, have helped readers build optimal skincare regimens and understand complex topics like French serum technology and European botanical ingredients.
The company’s competitive advantages are numerous. LMCHING boasts lightning-fast dispatch and delivery, with orders shipped within 24 hours. Strategic partnerships with logistics giants like Aramex, DHL, DPEX, and FedEx® ensure premium shipping options for international shipments. Moreover, LMCHING’s exceptional customer service, with an average response time of just over three hours, exemplifies its commitment to customer satisfaction.
LMCHING’s dedication to excellence has been recognized with the Google Trusted Store Badge and the title of “The Most Reputable Global E-commerce Enterprise for Skincare and Beauty of the Year” by BUSINESS INNOVATOR. Recently in 2025, LMCHING also received the prestigious “Outstanding Skincare And Beauty Global Ecommerce Enterprise” award, further solidifying its position as a leader in the global beauty e-commerce industry. Read more about this award here.
For those seeking to contact LMCHING, the company’s headquarters are located in Hong Kong, with branches in Vietnam and Australia. The LMCHING team can be reached via email or phone, and their extensive product range is available on their website.
In conclusion, LMCHING is not just a retailer; it’s a global platform that elevates the beauty and skincare experience for customers around the world. With a commitment to quality, innovation, and customer satisfaction, LMCHING continues to redefine the standards of beauty e-commerce on a global scale.
2. Contact information:
LMCHING has made some changes on its contact emails. Please email to one of its new contact emails below:
LMCHING (Full name: LMCHING GROUP LIMITED)
1. Email: yourexpert@lmching.com
2. Email: ship@lmching-order.com
Address:
1. Corporate Headquarters:
Unit 9, 7/F, Houston Centre, 63 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong
2. Middle East Headquarters
Building A2, IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
3. Beijing (China) Headquarters
Unit 4802, 48 Floor, Samsung China Headquarters, 31 Jinghui Street, Chaoyang, Beijing
4. Shen Zhen (China) Headquarters
Unit 4603, 46 Floor, Landmark, 4028 Jintian Road, Futian District, Shen Zhen
5. Oceania Headquarters
246-250 Whitehorse road, Balwyn, VIC 3103, Australia
6. Southeast Asia Headquarters
Whole 6th Floor, Zeta Building, 38/1 Nguyen Van Troi Street, Phu Nhuan District, Ho Chi Minh City, Vietnam
3. Is Lmching legit
Is LMCHING credible? Is LMCHING legit? What is the level of credibility for LMCHING? Please read the customers' reviews
Yhteystiedot
Unit 9, 7/F, Houston Centre, 63 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong
- +85221190299
- yourexpert@lmching.com
- lmching.com
3,9
Hyvä
968 arvostelua
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
2—3 days delivery mentioned on website
2—3 days delivery mentioned on website, but order was giving to the delivery company after 12 days from purchase , after 15 days I received email that some items are not available. So I didn’t receive my order and payment till now.
1. helmikuuta 2026
Vastaus yritykseltä LMCHING
Dear Inna,
First of all, we sincerely apologize for the experience you had. We completely understand how frustrating this situation must have been, especially when the delivery time mentioned on our website did not match what actually happened.
After receiving your order, we immediately prepared all necessary documents to submit to the shipping carrier to ensure the fastest possible dispatch. However, during our quality inspection, we discovered that some of the items you ordered had defects from the manufacturer. To make sure you receive products in the best possible condition, we returned those items to the manufacturer and requested replacements with proper quality standards.
Unfortunately, the manufacturer experienced unexpected delays in sending the replacement stock to us, which resulted in the shipment being postponed. This was truly beyond our control. Please understand that our intention was never to delay your order, but rather to ensure that you receive only the highest-quality products.
We genuinely value your trust and patience, and we are very sorry for the inconvenience this has caused. Please feel free to contact us directly so we can check the latest status of your order and assist you further, including arranging a solution for your payment if needed.
Thank you for your understanding.
They send me so fast!And the price is…
They send me so fast!And the price is also good !thank you
22. tammikuuta 2026
Vastaus yritykseltä LMCHING
Thank you for your kind words and for sharing your experience with us.
We’re very happy to hear that your order was delivered so quickly and that you were satisfied with our pricing. Providing fast shipping along with great value is something we continuously strive to achieve for our customers.
Your appreciation truly motivates our team to keep improving and maintaining high standards. We sincerely thank you for your support and look forward to serving you again in the future.
Best regard,
The LMCHING Team
custom tariffs of nearly 50%…
We had to pay custom tariffs of 93Euros for a purchase-price of 207 Euros, (Dubai-Portugal) which was not clear at the moment of purchase and was quite a surprise.
Otherwise, product and delivery were fine
31. tammikuuta 2026
Vastaus yritykseltä LMCHING
Dear François Gysin,
Thank you very much for your feedback and for sharing your experience with us.
We’re truly sorry to hear that the customs charges of €93 came as a surprise. We completely understand how unexpected import fees can be frustrating, especially when they significantly increase the total cost of a purchase.
As stated clearly on our website, import duties, customs tariffs, and related charges are determined by the regulations of the destination country (in this case, Portugal) and are the responsibility of the recipient. These fees are imposed by local customs authorities and are unfortunately beyond our control.
You can find the full details in our Help Center here:
https://www.lmching.com/apps/help-center#hc-who-is-responsible-for-custom-charges
We always encourage customers to review their country’s import policies before placing an order to avoid unexpected charges.
That said, we sincerely appreciate your acknowledgment that the product and delivery were satisfactory. It truly means a lot to us.
Your feedback is very valuable, and we will continue working to make our policies and information as clear and transparent as possible. If you have any questions in the future, our support team will be more than happy to assist you before your purchase.
Kind regards,
Great Experience
I had a great experience shopping on LMCHing.com. The website is easy to navigate, with clear product descriptions and helpful details that made choosing the right items simple and stress free. Checkout was smooth and secure, and my order arrived well packaged and on time. The quality of the products exceeded my expectations, and everything felt authentic and carefully handled. The only one thing that there is an import fee when ordering from this site.
29. tammikuuta 2026
Vastaus yritykseltä LMCHING
Thank you for sharing such a detailed and thoughtful review of your experience with us.
We’re delighted to hear that you found our website easy to navigate and that the product descriptions helped make your shopping process simple and stress-free. It’s also wonderful to know that checkout was smooth, your order arrived on time, and the products exceeded your expectations in both quality and authenticity.
At the same time, we understand your concern regarding import fees. Please note that customs duties and import charges are determined by local authorities and are unfortunately beyond our control. We truly appreciate your understanding and your support, and we look forward to serving you again in the future.
Best regard,
The LMCHING Team
LMCHING quickly delivered a product
LMCHING delivered a product that is only available in the USA quickly, informatively, and at a reasonable price. Thanks, guys!
9. tammikuuta 2026
Vastaus yritykseltä LMCHING
Thank you for your fantastic feedback and for choosing LMCHING.
We’re delighted to hear that you were able to receive a product that is typically only available in the USA, and that it was delivered quickly and at a reasonable price. Making hard-to-find items accessible to our international customers is something we truly take pride in.
It’s also great to know that you felt well informed throughout the process. Your support and appreciation mean a great deal to our team, and we look forward to assisting you again in the future.
Best regard,
The LMCHING Team
BEWARE
BEWARE - I bought expensive hair products . Shipped to Germany. No mention of import tax . Received a large bill from FedEx and a completely different ( very cheap ) amount written about the products . This is a money making scam from China - BEWARE .
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LMCHING
Dear Nat,
First of all, we are very sorry to hear about your frustration and the unpleasant experience you described. We truly regret that this situation has caused you concern.
However, we would like to clarify that we clearly state on our website that customers are responsible for any import duties, customs fees, or taxes that may be charged by their local authorities. This information is publicly available in our Help Center, including here:
https://www.lmching.com/apps/help-center#hc-who-is-responsible-for-custom-charges
Import taxes and customs charges are determined by the laws and regulations of the destination country — in this case, Germany — and are entirely controlled by local customs authorities. These fees are not collected by us and are outside of our control. We make this policy transparent and accessible to all customers before purchase, and we strongly encourage customers to review these details carefully and ensure compliance with their country’s regulations prior to placing an order.
Regarding the declared value on the shipment, all customs documentation is prepared in accordance with shipping and regulatory requirements. We do not engage in any form of scam activity, and we categorically reject that allegation. We are a legitimate international e-commerce business serving customers worldwide.
If you would like, please contact our customer support team directly with your order number so we can review your specific case in detail and provide further clarification.
We value all feedback and remain committed to operating transparently and professionally.
Kind regards,
Great site for K Beauty Products
Great range and decent prices, I'm able to get k beauty products in the UK that other stockists don't have
30. joulukuuta 2025
Vastaus yritykseltä LMCHING
Thank you for your wonderful feedback and for highlighting our product range.
We’re thrilled to hear that you’re able to find K-beauty products with us in the UK that are not easily available through other stockists. Expanding access to unique and in-demand items for our international customers is something we are truly passionate about.
It’s also great to know that you find our prices fair and competitive. Your satisfaction and continued support mean a lot to our team, and we look forward to bringing you even more exciting products in the future.
Best regard,
The LMCHING Team
Vastaus yritykseltä LMCHING
Dear Wu,
First of all, we sincerely apologize for the inconvenience you experienced. We are truly sorry to hear that the shipping process caused you trouble.
Could you please let us know more details about the specific issue you encountered? For example, was it related to delivery time, tracking updates, customs procedures, or communication? Your clarification will help us investigate the matter properly and provide you with an appropriate solution.
We are currently doing our very best to continuously improve our shipping process and overall service quality. Your feedback is extremely valuable to us, and we genuinely appreciate you taking the time to share your experience.
Please feel free to contact us directly so we can assist you further. We are here to help and would be more than happy to resolve this for you.
Kind regards,
Vastaus yritykseltä LMCHING
Thank you for your great feedback and for sharing your experience with us.
We’re very pleased to hear that your order arrived exactly as expected and that you were satisfied with the quality of the products. Ensuring accuracy and maintaining high standards are priorities we take seriously.
It’s also wonderful to know that the shipping was fast and met your expectations. Your support is truly appreciated, and we look forward to providing you with another smooth and satisfying experience in the future.
Best regard,
The LMCHING Team
The order was carefully packed
The order was carefully packed , each item was covered well and came in good shape , delivery time wasn’t long and the courier service was also nice
29. tammikuuta 2026
Vastaus yritykseltä LMCHING
Thank you for your kind and detailed feedback.
We’re delighted to hear that your order was carefully packed and that each item arrived in excellent condition. Our team puts great care into preparing every shipment to ensure products are well protected during transit.
It’s also wonderful to know that the delivery time was reasonable and that you had a positive experience with the courier service. Your satisfaction truly means a lot to us, and we look forward to serving you again in the future.
Best regard,
The LMCHING Team
Vastaus yritykseltä LMCHING
Thank you for your positive feedback and for sharing your experience with us.
We’re pleased to hear that you were satisfied with our product assortment and found our communication helpful. Offering a diverse selection while maintaining clear and responsive support is something we truly value.
Your kind words encourage us to continue improving and expanding our range to better serve our customers. We sincerely appreciate your support and look forward to assisting you again in the future.
Best regard,
The LMCHING Team
Vastaus yritykseltä LMCHING
Thank you for your enthusiastic feedback!
We truly appreciate your positivity and are happy to know that you had a good experience with us. Even short and simple comments like yours bring a big smile to our team.
Your support motivates us to keep delivering quality products and reliable service every time. We look forward to serving you again and providing another great experience.
Best regard,
The LMCHING Team
Couldn’t be bothered to ship product 😒
Ordered 2.5 weeks ago only arrived today . I sent them 5 emails over the period of time the package was still stuck in ‘transit’ and my emails were only answered the day of arrival. The shipping company had not received the parcel up until 3 days ago and had asked me if I was given any shipping updates due to how slow the transit period was.The expected delivery date was a week ago( many other reviews state that LM ching don’t fulfill their shipping windows) The fragrance box arrived opened and overall i am not satisfied with the service .
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LMCHING
Dear Noah,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the delivery timeline and communication during transit.
We understand how frustrating it can be when a shipment takes longer than expected and when updates are not received promptly. While international deliveries can occasionally experience delays once handed over to the carrier, we acknowledge that our response time during this period was not as timely as it should have been, and we sincerely apologize for that inconvenience.
Regarding the shipping status, the parcel was in transit within the carrier network, and we regret that the updates were not as clear or reassuring as needed during that time.
We are also concerned to hear about the condition of the fragrance box upon arrival. Please note that all items are dispatched from us in sealed and brand-new condition, but we take this feedback seriously and would like to review this further with you.
Your comments have been shared with our team as we continue working to improve our communication and delivery experience. Should you wish to discuss this matter further, please feel free to contact our support team directly.
Kind regards,
Great
I’m so excited to try products from L.M. Ching. It truly feels like a global beauty destination, bringing luxury skincare, fragrance, and lifestyle essentials together in one.
You can find all that you need, balancing skin regeneration, self-care, home fragrance, and hair essentials. The mix of indulgent classics and innovative treatments makes the experience feel both elevated and intentional.
If you love discovering high-quality beauty and lifestyle products all in one place, L.M. Ching is definitely worth exploring. I’m really looking forward to incorporating these pieces into my routine.
23. tammikuuta 2026
Vastaus yritykseltä LMCHING
Thank you for your beautifully written and thoughtful feedback.
We’re truly delighted to hear that LMCHING feels like a global beauty destination for you, bringing together luxury skincare, fragrance, and lifestyle essentials in one place. Creating a curated selection that balances timeless classics with innovative treatments is exactly the elevated and intentional experience we strive to provide.
It’s wonderful to know that you’re excited to incorporate these pieces into your routine. Your enthusiasm and appreciation mean so much to our team, and we’re honored to be part of your self-care journey. We look forward to continuing to bring you inspiring, high-quality discoveries.
Best regard,
The LMCHING Team
The quality and the price are absolutely perfect!
I shopped at LMCHING Official and I’m extremely happy with both their customer service and the fast delivery.
I’m really glad that you can find so many well-known brands on their website. (By the way, I had been searching for one product for a long time, and I finally found it here!)
The delivery was quick, and the products were packaged exceptionally well. The quality and the price are absolutely perfect!
27. tammikuuta 2026
Vastaus yritykseltä LMCHING
Thank you for your wonderful and detailed review of your experience with LMCHING Official.
We’re truly delighted to hear that you were extremely happy with both our customer service and the fast delivery. It’s especially rewarding to know that you were able to finally find the product you had been searching for — moments like that make our work so meaningful.
We’re also pleased that you appreciated the careful packaging, product quality, and pricing. Providing access to well-known brands at excellent value while ensuring a smooth shopping experience is always our goal. We sincerely thank you for your trust and look forward to serving you again soon.
Best regard,
The LMCHING Team
Worried this is a scam
Worried this is a scam. Got a confirmation of order and was told I would receive a tracking number for the item. This was more than a week ago and not a word. E-mailed twice- not a word. Will request refund.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LMCHING
Dear Mrs. Bohm,
We are very sorry for the inconvenience and frustration this situation has caused, and we sincerely apologize for your experience.
Upon receiving your inquiry, our support team did respond promptly and provided a detailed explanation to clarify this misunderstanding. However, it appears that you may not have received our reply due to a system issue or because the email was filtered into your spam/junk folder. For this reason, we have resent the email to you once again and kindly ask you to check all inbox folders.
Your satisfaction is very important to us. If you still do not see our email or prefer more direct assistance, we are more than happy to arrange a phone call to resolve this matter quickly and clearly at your convenience.
Please rest assured that we take all customer concerns seriously and are committed to resolving this for you as soon as possible.
Kind regards,
Reliable sender
Reliable sender! It takes time for delivery, but otherwise everything was good.
19. joulukuuta 2025
Vastaus yritykseltä LMCHING
Thank you very much for taking the time to share your feedback with us.
We’re glad to hear that you found our service reliable and that everything met your expectations overall.
We sincerely appreciate your understanding regarding the delivery time, as international shipments may occasionally take longer than expected.
Please rest assured that we are continuously working with our logistics partners to improve delivery efficiency.
Your support truly means a lot to us, and we look forward to serving you again in the future.
Best regards,
The LMCHING Team
All shipping fees not included as stated when purchasing
I was told everything was included on the shipping, but turns out I had to pay over €50 of VAT.
Fedex asled me for a copy of theninvoice, a d turns out the seller lied on the invoice (value of the product) they had sent.
I chose them because of the price, but ended up paying way more than with anyone else selling in any other country!
18. joulukuuta 2025
Vastaus yritykseltä LMCHING
Hello Isa,
Thank you for your feedback. It appears there may have been a misunderstanding regarding customs charges and VAT.
We clearly state in our policy that customers are responsible for any import taxes, VAT, or customs duties imposed by their local authorities, depending on the regulations of their country. These charges are not collected by us in any way and are strictly determined by the laws of the destination country.
You can review the full policy here:
https://www.lmching.com/apps/help-center#hc-who-is-responsible-for-custom-charges
Regarding the invoice provided to FedEx, we would like to clarify that all shipping documents are prepared in accordance with standard export requirements. Any taxes or VAT requested by the carrier are entirely based on local import regulations, not on fees charged by our company.
We always encourage customers to carefully review our policies before placing an order to avoid any misunderstandings related to customs procedures and additional charges beyond our control.
We appreciate your understanding.
Best regards,
Very pleased with my skinceuticals serum
Very pleased with my skinceuticals serum
17. joulukuuta 2025
Vastaus yritykseltä LMCHING
We’re delighted to hear that you’re very pleased with your SkinCeuticals serum.
It’s wonderful to know that the product met your expectations and is working well for you.
Customer satisfaction is always our top priority, and feedback like yours truly motivates our team.
Thank you for trusting LMCHING with your skincare needs.
We hope you continue to enjoy great results and look forward to supporting you again.
Best regards,
The LMCHING Team
Getting a refund is very difficult
Getting a refund is very difficult. Brought product on the 16th December 2025 refunded over a month later
16. joulukuuta 2025
Vastaus yritykseltä LMCHING
Thank you for sharing your feedback.
We would like to clarify that we processed your refund immediately after receiving your request. However, as this was an international refund, the total time required does not depend solely on our side.
After our bank completed the refund procedure, the request had to be transferred through international banking channels to your issuing bank. The final crediting of the funds depends on your bank’s internal processing time and confirmation procedures, which can vary and may take longer than expected.
Unfortunately, this part of the process is outside of our control. We truly understand how frustrating delays can be and sincerely appreciate your patience and understanding in this matter.
If you have any further questions or need assistance, please feel free to contact our support team directly — we are always happy to help.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.