LMCHING Arvostelua 967

Vastaus yritykseltä LMCHING

13. huhtik. 2026

Dear Stefania Tronconi,

Thank you for sharing your feedback. We are sincerely sorry to hear about the unexpected costs you encountered regarding customs clearance for your order.

We would like to clarify that LMCHING does not collect or receive any portion of these customs fees. These charges are strictly determined and collected by the Italian government according to national tax regulations. Please understand that import tax rates are subject to change based on your country's specific policies at any given time, which is beyond our control.

To ensure transparency, we have publicly stated our policy regarding these responsibilities on our website: https://www.lmching.com/apps/help-center#hc-who-is-responsible-for-custom-charges. We always encourage our customers to review these details before deciding to purchase to avoid any surprises.

Best regards,

Vastaus yritykseltä LMCHING

10. huhtik. 2026

Dear Alisa Wikaputri,

We are truly sorry for the frustrating experience you’ve had with your recent order. Please accept our sincerest apologies; delivering an appalling experience is never our intention, and we take your feedback very seriously.

Regarding the shipping carrier, we would like to clarify that we switched from Aramex to FedEx because Aramex was experiencing a significant backlog. Our goal was to ensure your package was dispatched as quickly as possible rather than being held in a warehouse. We regret that this change, intended to be a solution, led to further complications.

Concerning the misdelivery to the wrong city, we have immediately contacted the courier to investigate and rectify the situation. We are tracking this case closely and will provide you with regular updates until it is fully resolved to your satisfaction.

We value your business and deeply regret any distress this has caused. We are committed to making this right.

Thank you for your patience and for giving us the chance to fix this.

Best regards,

Vastaus yritykseltä LMCHING

8. huhtik. 2026

Dear Raechel,

Thank you for sharing your feedback. We are concerned to hear about your experience, as we take pricing and product authenticity very seriously.

We believe there may be a misunderstanding or a confusion between our authentic products and counterfeit versions available online at much lower prices. Please be assured that we source our products directly from the official manufacturer. As part of our partnership, we adhere to a strictly regulated pricing structure to ensure market consistency and quality assurance.

The significantly cheaper products you mentioned are often imitations that lack the genuine ingredients, safety standards, and effectiveness of the original brand. We never arbitrarily set "unreasonable" prices; our pricing reflects the authentic origin, international logistics, and the rigorous quality control we provide to our customers.

We stand behind the integrity of our products and would be happy to provide further documentation of authenticity if that helps clear up any confusion.

Best regards,

Vastaus yritykseltä LMCHING

8. huhtik. 2026

Dear Janine Burdeu,

Thank you for sharing your feedback with us. We are glad to hear that you were satisfied with our delivery service.

However, we are truly sorry to learn that the product's material and fit did not meet your expectations. It is never our intention to leave any customer feeling disappointed. We understand that in online shopping, the tactile experience is limited, and since every material and silhouette can feel different depending on the individual user, finding the perfect match can sometimes be a challenge.

We are always here to help. If you need any further assistance or detailed consultation, our support team would be more than happy to provide professional advice to ensure you find a product that better suits your personal preferences and needs.

We value your business and hope to have the opportunity to serve you better in the future.

Best regards,

Vastaus yritykseltä LMCHING

7. huhtik. 2026

Thank you so much for your kind words and for choosing to shop with LMCHING. We’re delighted to hear that you are enjoying our wide selection of products, fast shipping, and customer service.

It also means a lot to us that you appreciated the small gift included with your order—we always strive to add a little extra joy to your shopping experience.

We truly value your support and look forward to serving you again in the future.

Best regards,
The LMCHING Team

Vastaus yritykseltä LMCHING

6. huhtik. 2026

Dear Marianne D’hondt,

We sincerely regret to hear about the negative experience you had with your recent order. At LMCHING, we strive to provide the best service possible, and we value your feedback.

Regarding the shipping fees, we want to ensure full transparency: the exact shipping cost was displayed clearly on the checkout page before you finalized your purchase. This allows our customers to review all costs associated with our service before committing to an order.

In terms of customs duties and taxes, please understand that these are governed by your country’s national regulations. These fees are subject to change depending on the time of import and are completely out of our control. We would like to clarify that LMCHING does not receive any portion of these charges; the full amount is paid directly to your national budget as required by law. We have clearly stated our policy regarding these responsibilities at the following link: https://www.lmching.com/apps/help-center#hc-who-is-responsible-for-custom-charges

We kindly encourage all our customers to review these policies carefully before placing an order to avoid any future misunderstandings.

Regarding your question about the invoice details, we will be reaching out to you directly via email to provide a detailed explanation and address your concerns personally.

Thank you for your understanding.

Best regards,

Vastaus yritykseltä LMCHING

7. huhtik. 2026

Thank you for taking the time to share your experience with us. We’re very pleased to hear that you found the product easily and that your order arrived in Switzerland quickly and without any issues.

It’s great to know that the tracking process was smooth and that everything met your expectations. Your satisfaction means a lot to us.

We truly appreciate your support and look forward to serving you again.

Best regards,
The LMCHING Team