Livpure Arvostelua 

Very Disappointing Product and Extremely Poor Service – Think Twice Before Buying Livpure

I purchased a Livpure RO water purifier, and since the time of purchase, I have been facing a continuous leakage problem with the machine.

I have contacted Livpure customer care and the service team multiple times, but the problem is still not properly resolved. Every time I speak to an executive, I receive a different explanation and a different solution. I have also been given technicians' contact numbers, but some technicians are not responding or are not providing proper service.

My complaint Ticket No. 4789298580764 is still unresolved despite repeated follow-ups.

This has been a completely frustrating experience. I purchased the product expecting good quality and reliable after-sales service, but unfortunately, both the product and service have been extremely disappointing.

Customers should not have to repeatedly call customer care, chase technicians, and explain the same problem again and again just to get a basic service issue resolved.

I strongly regret purchasing Livpure and would not recommend this product to anyone based on my experience. Before purchasing a Livpure product, customers should carefully consider the after-sales service and support they may receive.

Livpure needs to seriously improve its product quality, technician support, customer care, and complaint resolution process.

Ticket No.: 4789298580764
Overall experience: Extremely Poor and Disappointing.

I purchased a Livpure RO system (Model: LIV-PEP-STAR-ALKALINE-2X-filter, Serial No: B5QL78D1001598) less than two months ago in Delhi NCR. The poor experience started right from the beginning when the initial installation took 5–6 days.Now, within just two months, the RO machine has completely stopped working. I raised an urgent service query on Saturday (Jobsheet ID: JS-2609051206250042), but days have passed and not a single technician or engineer has been assigned to my ticket.Leaving a household without basic clean drinking water is a severe hazard and shows a complete deficiency of service. This brand's quality and after-sales support have crossed all acceptable limits.If Livpure cannot assign a senior engineer to resolve this immediately, I want them to remove this defective product from my premises and issue a full refund of my money. I will be escalating this directly to the Consumer Forum if immediate action is not taken.

Customer Details:
Name: Shailesh Kumar Agrahari
Mob: 7906504412

I bought livpure RO with 2 years free service.
After 1 year, I booked service but no one visited even after multiple follow-ups .
Very disappointed service from this company.
Request no JS-26070709474579.
JS No: JS-26063009072665.

Now my RO has stopped working but the still no response from local service provider. Avoid this brand when they have no intention of providing services.

Never buy AMC for service, its a scam run by the organization, they won't provide any service after receiving the payment, they kept cancelling my service request without any reason or notification and there is no option to provide the feedback as well. Overall, terrible customer service and I would strongly advice against buying their products or service AMC.

Poor service
Poor quality
Poor response
Totally waste products.

Fraud AMC service, never want to change anything under AMC. Only wants to change filter after AMC period over and on chargeable terms...

I am extremely disappointed with the service provided by LivePure.

I raised a service request on 24th August 2026, and even after more than 7 days, the issue is still unresolved. During this entire period, I have been left without water at home, which is completely unacceptable.

I have called customer care more than four times every day, but instead of resolving the issue, I keep receiving the same response: "It will be resolved by end of the day." Unfortunately, nothing has happened. These repeated assurances have proven to be false.

To make matters worse, the technician's contact number shared by customer care either does not work or is unreachable, leaving customers with no way to get an update.

This has been one of the worst customer service experiences I have ever had. A basic service request should never take this long, especially when it affects an essential need like drinking water. The below are the details of my complain:

Connection Name; Biswadeep Mahato
Complain number: JS-26082411232782
Consumer Forum complaint number : 10048675

I would never recommend anyone to buy or rent livpure.

I booked the ro service 30 days ago. They took money 30 days ago. They delivered the product 23 days ago but still not installed. I cancelled the order but they're not taking back and refunding my money.

I am living in the Sompura gate, Bangalore area (562125). It's been a month's time since I raised a service request, but Livepure technicians have not come and resolved the issue. The ticket has been assigned to Ram Enterprises; however, the area coordinator or anyone from Ram Enterprises does not pick up the call. It is such a frustrating experience with Livepure. Please do not buy this product.

This has been one of the worst customer service experiences I have ever had. Honestly, I would give them a negative rating if that were possible.

My filter has been broken for almost a month, and despite raising the complaint multiple times, there has been absolutely no proper resolution, follow-up, or accountability from their side. I have had to keep chasing them myself, which is extremely frustrating.

What is the point of paying for a water purifier subscription if the product is not working and I still have to buy water from outside because the company cannot provide a solution?

The level of customer service is extremely disappointing. I genuinely don't understand how they are handling customer complaints with such negligence. A basic service request should not take a month to resolve, especially when the customer is paying for a subscription.

I am extremely dissatisfied and would strongly advise people to think twice before taking their subscription. This has been an absolute waste of money, time, and patience.

Worst experience. Worst customer service. Zero follow-up. Zero accountability.

#WorstExperience #WorstCustomerService #CustomerService #DisappointedCustomer #PoorService #ConsumerExperience

Worst experience. They don’t even care about your complaints. They just keep saying, “We have prioritised your complaint; a supervisor will call you,” but the technician closes the complaint without even visiting.

I would not recommend going with them. You will regret it. I’ve been using Bisleri bottles for the past month because no one is resolving my issue.

One of the most pathetic organizations when it comes to service and customer care. The level of service I have experienced has been extremely disappointing and frustrating.
My request has been open for the last 9 days, yet no one has visited, and no one has even been assigned to resolve the issue. I have been calling customer care three times a day, but despite repeatedly following up, there has been absolutely no solution.
I have also sent multiple emails regarding the same issue. To make matters worse, the executive responded to my first email by starting a completely new email thread instead of replying to the existing one. How is anyone supposed to keep track of the issue when the support team itself keeps creating new conversations? There seems to be absolutely no coordination or ownership.
The customer care executives are equally disappointing. They simply repeat the same scripted responses without actually understanding the problem or taking any meaningful action. Instead of resolving the issue, they end up causing unnecessary stress and frustration to the customer.
This entire experience reflects a complete lack of professionalism, accountability, coordination, and basic customer service. It feels like no one actually cares about resolving the customer's problem. I have spent days following up, making multiple calls, and sending numerous emails, yet I am still exactly where I started—with no solution and no proper response.
Absolutely unacceptable service and one of the most stressful customer-care experiences I have ever had.

Worest service
After delivery no one come for installation and Not responding
Fake company

I should give zero star for this company they are cheaters don’t buy their products buy seeing attractive offers these people are cheaters. After buying product services is worst unimaginable such a idots looting our money with false promises. I bought ro form them Ticket No:6787129150205 I bought it on August 15 today is August 21 till now no one called and no one responded for installation and also to return the defective product

Dear Livpure Team,
I have purchased several electrical products from your company, but unfortunately, the service experience has been very disappointing.
I purchased a new Livpure product last week, but so far, I have not received any proper call or service support from your team. The installation process is still pending, and no one has provided a clear update on when it will be completed.
This kind of service is very disappointing, especially for a new purchase. Please look into this issue immediately and arrange the installation at the earliest.
Kindly confirm the installation date and take necessary action without further delay.

New customers pls don't buy this products

I rated one because there are no zero or negative rating options available. They are cheaters in the terms of service. they just create a ticket for service and close only virtually. nobody comes to do any servicing unless you call 10-15 times rigorously. product is not bad but service is horrible. I will not recommend for any yearly service pack. I am from Bihar, Jamalur Munger.

pathetic customer service and they are scamming customers
they influence people to purchase the subscription by paying a hefty amount and if there is any discrepancy , they do not refund the amount.

After sale service is very poor. no one doing service & thay are charging AMC price .

I strongly recommed to not buy this product. As water is basic need & we are buying RO for geting pure drinking water. But such type branch is working only for money by way of cheating.
Pushpendra Singh
9571192926

These are scammers. There’s no service at all. The useless box stopped working and we have been trying to contact for 10 days but they don’t even respond.

Worst services. Even I will say no service. This company , customer care and technician are totally fraud and all are big liar.