Eureka Forbes Arvostelua 

Dear Grievance Redressal Team / Customer Service Head,
I am writing to formally escalate an unresolved issue regarding my interaction with Eureka Forbes. My official complaint is registered under Ticket Id: 90807925.
Despite multiple follow-ups and providing all the necessary evidence and photographs, I have received no meaningful response or judgment from your team. We feel deeply misguided by your sales representative, and this prolonged delay is causing our family significant distress.
Please review the full case timeline and return the item.
Regards
Ananta Kumar De

Very disappointing service from Eureka Forbes Aquaguard and Spenta Services. The tap of my Aquaguard purifier broke on 17th September, and I registered a complaint the same day. It’s been 5 days with no response or resolution. Very poor customer service and support.

They don’t even have the spare parts for their own product, and their service team doesn’t answer the phone. Extremely frustrating experience.

Dear Eureka Forbes Team,

I am writing to urgently escalate the issue regarding the dismantling and reinstallation of my water purifier\.

I contacted your team on Saturday itself and clearly explained that the purifier needs to be dismantled and reinstalled at my new residence on an urgent basis\. However, despite multiple follow\-ups, I have not received the required support\.

A technician visited, but instead of addressing the dismantling/reinstallation requirement, he informed me that he had come only for regular service and started discussing AMC\. I had already explained the urgency and the reason for the relocation, but unfortunately, my concern was not addressed\.

Very disappointed with the service from Aquaguard and Eureka Forbes.
My RO purifier has been non-functional since 04 September 2026, despite having an active Gold AMC. The last technician, Santosh Kumar Rout, visited and informed me that a spare part was required and that he would contact me once it arrived. Since then, there has been no update, no repair, and no follow-up.
I have booked service requests multiple times (around 5 times) and contacted customer care repeatedly. Instead of resolving the issue, I received a message saying my complaint was closed because they could not reach me on a phone call.
This is completely unacceptable. If a service appointment is booked, the technician should visit the registered address. Closing a complaint simply because a call was not answered is poor customer service and an excuse to avoid providing support.
As a result of Aquaguard's failure to honor its AMC commitments, my family has been forced to purchase bottled drinking water from outside, leading to additional expenses of approximately ₹1,800 so far.
Customer ID: 6002862870
Registered Mobile: 9871512898
I am demanding:
•Refund of my AMC charges.
•Reimbursement of ₹1,800 incurred on drinking water.
•Immediate action and accountability for the unresolved complaint.
I would not recommend purchasing an AMC from Aquaguard if timely service is not provided when customers need it the most.
#Aquaguard #EurekaForbes #PoorService #AMCComplaint #CustomerExperience #ROServiceFailure #ConsumerRights

Third class After Sales service. Their application system to manage after sales service often goes in breakdown state. Their service franchise owner do not care about the customer suffering due to the delay in service visits.

I ordered Aquaguard water purifier and no one came for installation for 20 days despite multiple calls to customer care, multiple escalations, writing multiple time on social media platforms. Customer care is useless and does not provide any support. WhatsApp is even worsted, finally you feel trapped and no source left to escalate. Ultimately you have to get is done by 3rd party vendors only and you will not get any service and warranty commitments

As most of the review which is mentioned here, Eureka Forbes is not a professional entity now, they just bluff about their service, we purchased Robot Vaccum in July 2026, the mop is not working since August, we have been raising complaints since August but no reply from customer care till September 18, 2026.
Personal advice not to buy Eureka Forbes, once customers shift to another company they will learn to manage their business and their ego or pride about the brand name will get controlled.

Purchasing an Annual Maintenance Contract (AMC) with Aquaguard / Eureka Forbes has been a thoroughly frustrating experience marked by total lack of transparency and operational oversight.

Customer support claimed that filter replacements were carried out multiple times under my AMC, including an alleged replacement that I am certain never took place. When I challenged this and raised the concern that a technician could easily mark a job complete without physically changing any parts, the representative openly admitted that Eureka Forbes has no verification mechanisms or safeguards in place to catch such discrepancies—stating they simply operate on blind trust.

To make matters worse, when questioned why filters were purportedly replaced just a few months apart, the official stance was that technicians can unilaterally decide to replace parts with "no questions asked," and that they aren't even required to inform the customer when components are swapped.

When you pay for an AMC, you expect genuine maintenance, verified job sheets, and clear service logs—not ghost replacements and dismissive customer service. They fail to provide basic component serial numbers or physical proof of work done. Extremely disappointing service; think twice before investing in their AMC plans.

0/5 – Extremely Unsatisfied Customer

I am extremely disappointed with Eureka Forbes / Aquaguard service.

My Aquaguard water purifier has not been working properly for the last two months. I am already an AMC customer, so I expected timely and proper service. Unfortunately, despite contacting customer care multiple times, my problem has still not been resolved.

I also spoke to customer care again recently, but even after that, there has been no satisfactory solution.

The service experience with the authorised dealer/service team in Nuzividu, serving our area in Tiruvuru, has been extremely disappointing. The response and support have not met my expectations as an AMC customer.

After paying for an AMC, customers should receive proper and timely service. Keeping a water purifier unusable for two months is completely unacceptable.

I am giving 0/5 rating. I am 100% unsatisfied with Eureka Forbes customer support and service.

I request Eureka Forbes to take this complaint seriously, look into the service provided by the Nuzividu dealer, and resolve my issue immediately.

I purchased a water purifier from Eureka Forbes a few years ago, and unfortunately, getting it serviced has consistently been the most difficult part of owning the product. I have the AQUAGUARD VISTA UV+ and had also purchased a Genuine Silver Service AMC Plan, valid from April 19, 2026 to April 18, 2027.

Despite having an active AMC, we have managed to receive only one service so far and have been struggling to book another.

Recently, we moved to a new location and requested a reinstallation. However, nobody turned up for the installation, and I eventually had to get it done through an outside service provider.

I then tried to book regular servicing and filter replacement. Since I was unable to update my new address through the app due to an error, I contacted Eureka Forbes customer care twice. During the first call, the representative took all my new details and confirmed that the address had been updated and that a service request had been booked. However, I received no call or update for an entire week.

I called customer care again and had to go through the entire process once more. To make matters worse, for the past two days I have been receiving calls from the West Bengal customer service team to arrange the service, even though I am located in Maharashtra. This is particularly frustrating because I have also received a WhatsApp message from Eureka Forbes that clearly displays my correct new address.

This entire experience has been extremely disappointing and frustrating. Having an AMC should make servicing easier, not turn it into a repeated exercise of calling customer care, explaining the issue, and still not getting the service.

At this point, I would like Eureka Forbes to refund the amount paid for my AMC plan, since I have not been able to avail the services despite repeated attempts. I would then prefer to get the purifier serviced through a reliable private service provider.

I am writing to complain about the poor service provided by your company. I am very disappointed with the service and the response from your team. Despite contacting customer support, my issue has not been resolved properly.
I expected much better service from Eureka Forbes, but unfortunately, my experience has been very disappointing. Kindly look into this matter and resolve my issue as soon as possible.

I purchased a water purifier, and it's literally of no use, every month it gets down and every time they come and suggest to change this part or that.
They suggest you to be in AMC but it's not a help.
Previously I have used their water purifier for 14 years, and it was very good.

Worst customer care ever seen. Except for charging AMC, they don't react fast for anything else, no matter what ever be your emergency.

⭐ 1 STAR

PATHETIC. FRUSTRATING. UNACCEPTABLE.

Eureka Forbes has completely failed when it comes to customer service. Buying their product may be easy, but getting support under warranty is a nightmare.

I have repeatedly requested a different technician because of my previous bad experience with Mr. Rakesh. Yet every single time I try to book a service, the system keeps assigning him. Does Eureka Forbes seriously have no system to change a technician?

The worst part is what happens after raising complaints. I have experienced misbehaviour from the technician over the phone. When another technician arrives, they make comments indicating that they know about my complaints and what I have said. It feels like the previous technician's influence follows me everywhere.

This is not customer service. This is intimidation.

A customer should be able to complain about poor service without feeling uncomfortable, threatened, or harassed. Why does Eureka Forbes allow this kind of experience? Why can't I get a different technician even after repeatedly requesting one?

The company’s support system is equally pathetic:

❌ Phone support – Unable to reach a human who actually resolves the issue.
❌ WhatsApp – Useless chatbot with limited options.
❌ Email – No proper response or complaint registration.
❌ Grievance form – Requires a complaint number that your own team has not provided.

A PERFECTLY CIRCULAR SYSTEM DESIGNED TO MAKE CUSTOMERS GIVE UP.

My product is under warranty, and I am simply asking for a different technician and proper service. Instead, I am being passed from one useless channel to another while the issue remains unresolved.

And the technician situation? The way complaints appear to be shared between technicians makes it feel like a closed network where customers have no privacy or proper protection.

EUREKA FORBES, WHAT EXACTLY ARE CUSTOMERS PAYING FOR?

A warranty that cannot be used? Customer care that does not care? Technicians who misbehave when customers complain?

This is an absolute failure of responsibility and customer support.

I strongly regret having to deal with this level of service. Anyone planning to buy Eureka Forbes should seriously think about the after-sales support before spending their money.

Eureka Forbes needs to fix its technician allocation system, investigate the behaviour of its service staff, and provide customers with a real human grievance channel.

One star is already more than this experience deserves.

I would not recommend this product.the technician are rude. And replacement filter are frequently out of stock.the customer support team keeps insisting that they will only assist customers who purchase an AMC plan even after making the required payment ,no technician showed up to replace the filters. Whenever I contacted customer care for an update they are unhelpful and even raised their voices. I have been facing the issue for the past month with no proper resolution and they are not even willing to refund my amount... If I ask why asking to do want ever you want - escalation team girl said these words to me

Worst service and customer service in india

Please do not buy any aquaguard RO. The after sales is the worst. The AMC
is a fraud and the executives so called engineers are cheat. My engineer visited my house thrice in a month without any solution.As a result I had to buy another RO from other brand to meet my water requirements. The app is stale and old without being live. Whatever you do on the app it is not attended to.

The robo was complete waste of time and money
I paid 80k for nothing at all
I was a big fool trusting eureka forbes
Please do not buy this product
It is not at all good

Very very bad after service and very bad customer service.please don't fall in there trap.They talk in a way that they will clear everything after collect money they won't do any service.