UrbanClap Arvostelua 104

if could zero would as actually they have untrained people coming for jobs without any knowledge they ruined the job on hand and made it worse the what is was

Carpenter taken visiting charges for work on my dwarka flat but did not turn up to do work despite many reminders. Very high demands and lots of misinformation on how will do work.shameful

Can I give less than 1 star?

I booked AC gas refilling through Urban Company and paid ₹2800 as shown on the app. However, when the technician arrived, he demanded an additional ₹2000.

Shockingly, when I contacted their support, I was told to go ahead and pay the extra amount. When I refused, the booking was cancelled by them and ₹200 was deducted from my payment.

To make matters worse, there is no proper customer support—only AI/chatbot responses with no option to speak to a real person.

This is highly unprofessional and misleading pricing. Customers should be clearly informed upfront instead of being forced into paying extra at the last moment.

Very disappointing experience.

Booked a service for AC Repair
Professional never arrived
No calls picked
No information given for not coming
Help services are useless
Nobody from their team responds but charges in advance
Horrible service management

I am writing to express my strong dissatisfaction with the service experience I have had with Urban Company.

I had booked an AC service for 23rd April. The technician visited but informed me that someone else would come for gas filling and complete the service. However, no one visited on 24th April.

The booking was then rescheduled to 25th April at 8:00 AM. Surprisingly, the engineer arrived at 7:00 AM but refused to perform the service. When I contacted your representative (Jyoti), I was informed that no engineer was scheduled for that day, which is extremely confusing and unprofessional.

Additionally, your call center team has not been helpful in resolving this issue, which has added to my frustration.

This entire experience has been very disappointing and inconvenient

I booked AC servicing for 5 acs for my flat in Gurgaon. When the urban guy Arif came for servicing he saw the VRV unit n said this is not serviced by Urban clap, but give me Rs. 700 per AC and I will first get your order canceled n then I will do the job on a freelance basis for you, while I also get your money refunded.
Arif guy was a novice - didn't know how to open the cover of a split AC and has made one AC non-functional.

The worst service provider
I booked the 3 AC service and paid extra 100 Rs for morning time
But the engineer not come on time and told that you selected wrong location since last 4 years we are using urban clap ser ices on same address nd location
When we cancel the booking then customer care called us ask that we deduct 200 Rs Very worst service provider
Plz don't get service from urban clap aengineers

I booked a AC cleaning from Urban company. They seem to tie up with local AC cleaners. My AC has been malfunctioning after this service. There is no way to contact them after one week. It is frustrating because Samsung is also blaming this service and I am stuck between the two. Very disappointing.

Scam company which forces unnecessary gas refills. I only booked for an AC service and the technician was like I'm not allowed to continue AC service if Gas is low. What is the relation between the two? AC coolants last 5-10 years, but these technicians are always keen to scam us.

Ugly Truth about Urban Company’s Native M2 Water Purifier – Episode 1

This is a serious health concern, not just a bad experience.

I purchased the Native M2 in Feb 2024. For ~2 years, it worked fine—TDS below 100, water quality stable.

The moment I renewed the plan and installed the “Refresh Kit”, everything collapsed:

TDS shot up to 400–500+

Water quality deteriorated immediately

Since then, the RO membrane has been changed twice by Urban Company technicians, yet the TDS remains high.

So what exactly is being fixed?

Urban Company claims this purifier can handle very high input TDS and deliver safe output. But in reality, performance is failing right after their own servicing.

This is not a minor issue.

My father is a last-stage liver cirrhosis patient, and both my parents are elderly. Water quality here is non-negotiable.

And yet, the response from Urban Company has been:

No direct customer support access

Endless chatbot loops repeating the same script

No escalation despite clearly stating medical urgency

And shockingly, I was told: “Even 1000 TDS is absolutely fine and healthy.”

This is not just insensitive—it is deeply irresponsible.

What makes this worse is that the technicians themselves appear unsupported and helpless, repeatedly trying fixes without resolution, clearly lacking backing or direction from management.

This creates a complete breakdown of trust:

Product promises vs reality

Service vs accountability

Technology vs transparency

There are also multiple similar complaints from other users—high output TDS, questionable app readings, and resistance in service escalation.

This raises serious concerns:

Is the Refresh Kit degrading performance?

Is the system masking real water quality issues?

Is customer support designed to delay rather than resolve?

Right now, this feels like a system where once payment is done, the customer is left to figure things out alone.

Urban Company needs to urgently:

Audit post-service performance

Review customer handling and escalation

Take accountability for what is clearly going wrong

This is directly linked to consumer health and safety.

If others are facing similar issues, it’s time to speak up.

More to follow... ..

The bathroom wasn’t cleaned properly. There are water marks all over the glass surfaces. The chrome fittings were left uncleaned. Hidden spots weren’t touched.
To be honest, it was just a clean but not a deep clean for which I paid close to ₹800.

It has happened 2nd time in row with urban company that the professional didn’t perform the job properly.
1st time it was Mr Mithun Kumar who didn’t clean it well and when I asked him to clean it properly he kept cribbing about getting late and his behaviour became unprofessional
2nd time it was Mr Arun Kumar, again, he didn’t clean it properly and it was my elderly parents at home so he took advantage of them as they couldn’t spot the problems well.

The urban company keeps saying same line “Next time we will make sure the service is done well”

I would look to switch to another provider or local cleaner after this experience

We had book a booking for cockroch cleaning, but we dint receive any phone call from UC and No one turned back for the booked service and when we called customer care they dint give any solution and they disconnected the call use a useless service and worst customer service and they are not reachable at all, Request you guys don't use UC and horrible people ever

Extremely disappointed with the service. They will take booking, they blindly allot a technician from far locational who will not at all available & who doesn’t show up, and the booking will be cancelled & paid amount will be deducted without resolution/Work done. Truly poor service

We had booked you guys for restaurant clean up on 13/4/26 and then on 14/4/26 no one showed up .We were charged a rs829 /- for the same and then they told us they will not clean a restautant but only residential premises.What shocked me is they said they will fine us 759!! And return us rs 70!! That is a daylight robbery!!! ... We will be taking this up against you till we get this refunded...

Urban company did cleaning service to our empty house. The professional uploaded before and after cleaning pictures. But it was taking time to download. So I thought let me pay first and take a look at it later. But after the payment, I don't see any pictures at all. I live in abroad. I can verify the service done by looking at the pictures only. I raised a ticket and complained at the help center. But they were not helpful in resolving by uploading the pictures again. Instead they are asking me to give them the images to prove my dissatisfaction. I'm really frustrated.

Worst app.Don't take any promotional pack from this fraudster. They dont have maids they cancle your bookings everytime saying professionals are busy but the thing is they dont have maids. Go with Snabbit its far far far better than this fraudster

Excellent service of AC was done with professionalism. Fully satisfied.

Worst services..especially carpenter services..they do not support customers at all..they appointed ill mannered and talentless professionals..they support them when customers face issue..i donot recommend urban company for carpenter services.

Unreliable service

Highly disappointed with Urban Company services. They charged me for the cleaning in advance and then the professional came for few mins & left giving an excuse without completing the service. No one responded despite of repeated follow ups. Disgusting!