Living DNA Arvostelua 

I have paid 110 AUD to find out that my mother (Central European) was of Tuareg descent. No other information without further costs! No information about paternal background.

Great service. Clare was very helpful. My original package was lost in the post but a replacement was sent out and the results came through very quickly. Excellent service from Clare.

This DNA test is highly inaccurate, and a huge waste of money. My husband and I did this test to compare it to a different dna test. Nothing matched. I know that this is the test that was wrong, because my husband belongs to an Indian tribe, and this test didn't show any native American blood. The other company showed Native American. I also had my son take the test for the health information. It said that he had things that neither one of us had. It was very inaccurate and the health information didn't help him or us at all.

really good and coperative
servie is excellent

Clare responded rapidly and explained how I could resolve my issue in simple clear terms. She offered back up assistance if I continued to have problems which were not necessary.
My issue related to the email registered to my account and when I have tried to resolve this with other sites I have frequently found it difficult to get them to understand that I no longer have that email and have to go round in circles before escalating the issue. Clare's response was a breath of fresh air.

Prompt answers. Assistance in areas outside the declared scope of issues. Kindness.

Truly top tier customer service. They really went above and beyond! If only all custer services were this good !

The customer service is one of the best I’ve ever experienced. They understood my worries immediately and treated it as a priority. They answered in 24 hours.

It was enlightening to see what personal characteristics that were based on genetical strengths and weaknesses. I would rather recommend this than a horoscope. At first it seemed to contradict experience. Then thinking it over, asking questions to people who could provide observations, it did make sense. Also, knowing biography, this was a way of hightlighting the value of training and developmental environment. What is mathematical ability, for instance? Is it the ability to calculate? That can be trained and encouraged. More, I think it is the ability to use mathematical reasoning for solving practical problems.. Like using maths for creating algorithms for language translation. That demands mathematical ability. Or being able to see a formula and understanding how something complex is connected.

The customer support team, especially Miss Clare, is extremely kind and helpful. She makes an effort to respond to inquiries as quickly as possible and provides continuous support while resolving any issues. I would recommend Living DNA to everyone as a first choice for DNA testing.

My experience with Living DNA was extremely disappointing.

I purchased a DNA test expecting accurate and meaningful results. Unfortunately, much of the health-related information provided to me was incorrect and based on assumptions that did not apply to me at all. Given how personal health information is, I found this concerning.

When I contacted the company to raise my concerns, the response focused on explanations rather than acknowledging the inaccuracies. The only detail that appeared accurate was my place of birth, which I had already provided.

I requested a refund due to these issues, but this was refused.

This review reflects my personal experience and opinion only. Others may have different experiences, but based on what I received, this service did not meet my expectations and I would not choose to use it again.

Bad service and inaccurate results. I recommend reading the reviews before taking this test. Living DNA is not good for people of mixed race.

Living DNA has an easy interface to find information for the user/customer.

When I did have a question about a possible glitch in the mailing address for my kit, I received a quick response back after emailing the customer service team!

A Company Lacking Accountability and Credibility.

Living DNA is, without question, one of the worst DNA testing companies I have used. After taking tests with both 23andMe and Ancestry, the difference in quality, accuracy, and professionalism is striking. The results provided by Living DNA are highly inaccurate and, at times, geographically illogical. The company appears unable to define even basic regional boundaries, which seriously undermines confidence in its methodology.

In addition to the poor results, there is a troubling lack of transparency. The company does not appear to have a clearly verifiable physical address, and attempts to locate it using GPS or standard mapping services are unsuccessful. This absence of basic corporate accountability only adds to concerns about its credibility.

By contrast, established companies such as 23andMe and Ancestry provide coherent, well-researched, and realistic results, supported by clear explanations and professional standards. Living DNA fails on all these fronts. Overall, this service was a waste of both time and money, and I would strongly advise anyone seeking accurate and meaningful DNA analysis to avoid this company.

Replied by email from a real person with a real response, and was very knowledgeable and helpful

From the very beginning, my experience has been positive - and it is all about the people! All of my communications with Living DNA has been professional, knowledgeable and constructive! Over the course of a number of emails to and from Living DNA it is obvious that the person I communicated with is a real asset to Living DNA....and has a wonderful sense of humour!
I do recommend Living DNA to anyone I speak with about genealogy and completing their DNA. In addition to the people, another positive, important to me, is that you can upload DNA results from other companies to Living DNA!
I am pleased with the DNA results I received and the scope that it covers.
Keep up the good work.

Super easy website to navigate, making all options very clear indeed. The customer service has been great - very quick to respond to queries and thorough in their response. Just sent the test back, so can't comment on the length of time it will take, but I'm really happy I chosen this company

Bei mir gab es Komplikationen mit der Bestellung und leider dauerte es lange bis mir geholfen wurde.
Als der Kunden-Support sich aber bei mir gemeldet hat wurden die Probleme schnell behoben, sodass ich nichts mehr auszusetzen habe.
Ich bin mit den Ergebnissen sehr zufrieden. Vielen Dank für den Support.

Living DNA hasn't matched me with any true matches

Excellent customer support. Have purchased 4 kits over last 5 years and give them as gifts and never been disappointed by the service or the recipients reaction. Had to contact them this year as we couldn't see results and it had been lost in transit. A new one was immediately sent out. Cannot thank Clare enough for all her help, advice and support over past few years.
Highly recommend.