Living DNA Arvostelua 

I had a concern with a company called “Link”, asking me for information relating to my recent purchase from Living DNA. Claire M looked into the matter and put my fears to rest. Claire was one of the most personable, comforting, professional people in customer service I ever worked with. She is a real asset to your corporation. Thank You, Keith McArthur

They were quick to respond and exceeded my expectations.

Hi everyone
Pro
1: All actions and dates were fulfilled in proper time and indeed sooner than presumed dates.
2: the customer service response were quick and helpful.
3: the results of y chromosome haplogroup and mDNA were good in details regarding the price I have paid.indeed the result of y chromosome haplogroup was identical with male members of my own tribal descend.
Cons
The result of recent ancestry was strange.forme as one who his ancestors from both father and mother side have been living for centuries in Iraq , to have nill Iraq and levant ancestry is weird,and to have strong arabia result and than bypassing levant and Iraq and anatolia with zero and jump suddenly to southern caucasus is non understood and so is high percentage of Nilo-Saharan ancestry.indeed the results is not compatible with many tests I have done with other companies and I think there is no much reference data for mideasterner people like me in the company.
On the whole the company was great.

The fact that Living DNA were patient, kind and understanding for me while I wait for my results and guide me through the process of getting the results through.

Resultat incohérent j'ai fait un test avec mon frère et le résultat est retomber cousin Germain lol alors que d'autre site est donné le bon résultat... a fuir

The quick answers and the calm and collected tone the messages seemed to convey.

As an American, finding a company for genetic testing that protects a users information, both personal and genetic, is surprisingly hard. I chose this company specifically for their strict privacy rules, and the fact that they offer a unique mix of elements to test for. The whole process is very simple, and I especially liked the fact that you can purchase add-on testing options even after the sample was submitted. Great customer service, really enjoyed the whole experience.

DONT WHEN I SAY DONT I MEAN DO NOT just go to ancestry or 23andme those are the best and more advanced and cheaper way cheaper i spent $180+ for this DNA and got SCAMMED I’m Arab I thought i did my research well and thought because im paying more I would get a more in depth dna but I was so wrong they didn’t even breakdown my dna properly and they got my dna all wrong just because im Arab and come to find out they don’t specialize on Arab dna so I was so annoyed and pissed spent $180+ when I could’ve just did what my sister did and spent $99 on ancestry and got a better dna test that’s actually ACCURATE AND SHOWS EXACTLY where I’m from to the VILLAGE OF WHERE IM FROM, DNAliving can’t even show a COUNTRY let alone a city or village.. the fact that my sister dna from ancestry was accurate showed our country village and my livingDNA looked nothing of where I’m from couldn’t even name one country my main country wasn’t even on there… its a scam DONT BUY THEM they overcharge and can barely do a simple DNA analysis properly.

Clare is so supportive. She helped me a lot when i asked her so many questions. Definitely your team is great! Thanks so much for everything!

Service was totally ok. 👍🏼

I am satisfied with your report, but i eager to know more about recent ancestor data, like 1000 or 1500 years old.

Their customer service is incredible and they’re very good at getting back to you ASAP and give good, detailed explanations to resolve any issues you might be having no matter when it is.

A Fabulous Customer Service Representative named Clare has helped me several times. I'm 80 years old, not very computer literate, and Clare has been kind enough to patiently assist me through the 3 challenges I inadvertently created over a period of 3 years. I've referred her onto an online friend in the UK who is also a Living DNA client. Kudos Clare!

Clare was very helpful when I couldnt access my account.

Professional, fast, reliable, excellent scientific part.

I made contact with somebody in the company. hard to do for most!
Although I did not change the way the company looks at their data from areas of reference.

I had issues from the start. I contacted the support team right away and they quickly found the trouble was caused by me skipping an important step (1). Then after doing the DNA analysis the results were inconclusive, which Living DNA advised me of, and presented options to choose from. I opted for taking another DNA sample. The kit came quickly, and the test results came equally fast. Thank you again

The LivingDNA team has always responded incredibly fast, has been very friendly, and has always found a good solution. Would definitely recommend their services!

It start with a real quick response from a real person. Normally you get either an automatic mail or you have to wait for ages.
So a very good start. And this continued during our exchange and the problem was solved without any unnecessary discussion.
Exactly the way you want to communicate.
Perfect!