Linen Chest Arvostelua 

Out of desperation, I am leaving this review here. I am beyond disappointed and disgusted with this company. I have tried communicating with them via email and phone, but just like every review has stated, there is no customer service number to speak to. I paid for a gift card on December 13 that was supposed to be sent by email to a close friend for her birthday. What was supposed to be an instant transaction is now over five days late. No gift card, just a confirmation number that even the chat box can’t help with. I will give just one more day, and then I will dispute the charge with my bank and be done with this company. This is especially disappointing for me because I have been a long-time customer who buys all my bedding from them and has recommended them to friends.

I saw a large item I was interested in at the Dartmouth location, but I wasn’t from the Dartmouth area, so I ordered the item online for delivery. Once my order was confirmed I realized it was not going to reach my home for the date I required. I contacted the store and they could not have been more helpful. They helped me cancel my online order the next day and honoured the online coupon code I used for the original purchase. Two of the staff assisted me by taking the item to my car for me. Very friendly and knowledgable staff.

I can’t even give them a one star. Sheets were damaged and poor quality. The chatbot was useless. Requested a refund and they sent me a new sheet. They didn’t even read the conversation I had with the bot. I will never buy from this company again. Plus I will let everyone I know not to buy from this company. No business ethics at all.

Worst company ever. No customer service, no updates, no information. I placed an order on November 28 and still haven’t received it. I also never received any email informing me of a new delivery date, even though it was supposed to arrive on December 1. It’s impossible to speak to a real person, and when I call the store, they tell me to use their online bot, which is shit and useless. I will never shop there again

Après avoir attendu 2 semaines pour la livraison, 7 des 13 produits achetés sont arrivés brisés ou endommagés :
1. Contenants Oxo livrés sans emballage dans une énorme boite, alors les parois de plastique transparent sont toutes grafignées et abimées.
2. Un beurrier en porcelaine avec un gros éclat, et la pièce brisée est introuvable, alors je pense bien qu'on m'ait sélectionné un objet déjà brisé à l'entrepôt.
3. Des ensembles de vaisselle à "prix régulier" de 100$, blancs sans aucune décoration, mais la qualité est très médiocre et une assiette était brisée dans sa boite.

I placed an online order with Linen Chest on Nov. 20, 2025. The order was divided into 2 shipments both delivered by Canpar. The first shipment arrived missing 9 out of 10 items
The second shipment arrived and both items were damaged. I immediately filed reports on the ChatBot and followed up with emails. As mentioned by previous reviewers, Linen Chest does not have a live customer service agent or phone number you can call for assistance. To date, the company has made no effort to connect with me to resolve these issues despite repeated efforts on.my part. Truly the worst customer service I have ever experienced. I will be connecting with my cc company regarding a charge back.

I recently visited the Linen Chest at Pinecrest Mall, Ottawa and had horrible service by a salesperson and the manager. The salesperson said she was too busy to help me (she was putting out stock). When I asked the Manager who was at the cash, to help she lost her cool and said that they were under staffed and that I needed to be patient. The Manager (who would not give me her first name or ID no, if you are not happy then write a review. Hence this review. Both employees were rude, disrespectful and not service oriented. I will not return to a linen chest and I will share my experience with family and friends.

DO NOT ORDER FROM THIS COMPANY IF YOU VALIRE YOUR MONEY & YOUR SANITY
I placed an order online despite reading all the reviews. I dont know what I was thinking. I guess I saw items I needed on sale so still decided to go for it. Count down to weeks later, NO UPDATE ON ORDER, when I chat with that useless bot, I get little to NO INFO. I really do not understand how hard it is for a company to properly ship people's online orders. Whoever is in charge of this, should definitely be fired!! We are exhausted from trying to contact customer service via the bot. We contacted one of the stores to cancel our order because we do not want to deal with this anymore, and they said they will send an email to customer service bcoz they do not have the authorization to cancel it, so now we are just waiting....

IF I CAN GIVE A NEGATIVE 1 TRILION BILLION STARS I WOULD DO NOT ORDER HERE EVEN IF ITS THE LAST STORE FOR ALL HUMANITY BETTER TO SLEEP ON THE GROUND. We ordered 3 items just 3 items we saw people's reviews that they didnt get their items after 6 months or a refund but we tried our chances cuz they gave a great promotion worst thing we ever did in our lives. They said they delivered two items but they delivered a different order and the order we got is saying was not shipped you cannot explain this because their pea sized people do not know how to pack and ship an order we are about to drive to the store and get a refund or enhance the item we paid 1000$ for 3 items now we are scared for the order we got wont be complete like any missing parts because that's a thing too btw. Guys this is the WORST STORE OF MANKIND ID RATHER GET A BOX IN THE DUMPSTER AT LEAST ITS A BOX 3 items they can't deliver the person packing this stuff must be a low iq fob....

Horrible customer service. Ordered 3 weeks ago, only received half the order, DAMAGED, and had to return to a store for refund. Second half not delivered, Canpar has no information, company does not respond to emails, chat bot is useless, no phone number. DO NOT ORDER FROM THESE PEOPLE IF YOU VALUE YOUR SANITY. Will be contacting my cc to charge back these frauds. **UPDATE - today the order magically arrived, even in one piece - I won’t do this again, fyi.

As many people have said in the past reviews they have the worst customer service i have ever experienced. I visited the store as an out of town guest and I ordered something online based on the recommendation form a sale associate and it was not what i was told, now I am trying to return my online order within the 30 day window and I can not get in contact with anyone to authorize my return, it has been a week now. I have called customer service, sent emails, called my nearest store and messaged on Instagram and the AI chat, and still nothing. My only other option is to drive 2 hours to return my item. I am so frustrated I don't think I will ever order from them again, it is sad as i do like to support Canadian companies

The worst customer service! You can’t speak to a live person. Tried calling a store and details were taken and I was to get a call back and this hasn’t happened. It has been 2 weeks.

Update based on reply: I started with your online chat, sent an email, then the store. I’m not spending and more time on this.

My package has been "estimated for delivery: today" for a week now. I live in western Canada and have since learned that my order was likely given to a new courier to complete the delivery. Who that is know I don't because nobody at linen chest will respond to my emails besides the chatbot that doesn't provide any actual help. The canned auto response from customer service is that they have a lot of emails to go through, gee I wonder why, the customer service is atrocious and they do it on purpose to save money. I spent $200 on this order, so I guess Linen Chest is getting a chargeback because I won't be letting this go.

Update: After a few days the courier and Linen Chest both got back to me; I ultimately was unable to figure out where the package was in transit but they still updated me and let me know when it was out for delivery and when it didn't show up they promptly responded letting me know it got delayed again. The package did finally arrive and honestly the bed sheets are really good quality. They are thick and seem very well made. It was quite stressful not knowing where exactly my order was if I'm being honest, but since it did ultimately arrive and I'm happy with my order I would definitely take advantage of another sale in the future.

Terrible customer service. Unfriendly staff. The store has beautiful items however lacks the dynamic staff.
Very disappointing.

Moi je n’ai pas eu une bonne expérience hier et ce matin … suis allé chez Linen Chez, Vendredi ! L’ vendeuse qui m’a aidé n’était pas très sympa, très désorganisée. Je rester pour la démonstration de la cafetière De’Longhi mais je suis sorti après je voulais l’acheter et je me suis senti obligé de l’écouter pendant qu’elle était très désorganiser .. Je me suis senti mal pauvre dame elle m’a fait sentir qu’elle était trop débordé… Plutôt que de la faire souffrir et moi de ce sentir mal je suis allé online et j’ai trouvé le produit sur LinenChest.com, Ha que j’ai allumé lorsque j’ai vu que la machine n’était pas disponible en magasin Je l'ai commander online …Ce matin, dans un courriel j’ai vue que je ne l’aurais pas avant le 27 de décembre… J’ai donc appelé le magasin ici à Moncton, un autre membre du personnel, apathique presque assommante m''informa la De’Longni Evo n’était pas disponible en magasin …et tout ça même avant de préciser qu’elle était le modèle de la machine… #LinenChest pauvre service… Tout ça pour dire commande annuler et soigner votre service à la clientèle 😔

Why does the website say $50 off your BLACK FRIDAY purchase for signing up---if you can't apply the promo code to your discounted BLACK FRIDAY purchase? The black Friday purchase* has a star next to it suggesting terms and conditions, but there is no such term or condition specific to black Friday discounted purchases that I saw. So I've given you my email address for marketing, and you've given me nothing in return for it. Seems rather misleading, no? Trying to talk to anyone on the website or give any kind of feedback is a nightmare. They use a useless chatbot that doesn't help at all with your problem and just takes you in circles. No customer service at all. Real shame, because I have ordered from them before and liked the products.

J'ai placé une commande en magasin car il était en rupture de stock. J'ai reçu ma commande 4 jours plus tard et les assiettes étaient entièrement brisées en deux. Alors j'ai fais une demande de remplacement au service à la clientèle il y a une semaine.. et toujours pas de réponse. Les assiette étaient mal emballées. Vraiment déçu du service de livraison à domicile. Je devrais surement me déplacer pour faire remplacer mes assiette brisées car le service à la cliente semble dormir.. 2025

UTTERLY DISAPPOINTED WITH LINEN CHEST!!!
I have been emailing Linen Chest without resolution for 5 weeks. I did not receive a package and am having great difficulty with requesting they reverse my $300 purchase back to my credit card. They have very poor customer service and ABSOLUTELY NO WAY TO CONTACT THEM OTHER THEN THEIR “Chat” option on the website, which I have had no acknowledgment on their behalf.(an absolute waste of time and energy.)
BUYER BEWARE!! If you have any issues you are out your money.
I am still hoping that LINEN CHEST will do the right thing and process a reversal of my monies. 🤞🤞

Extremely disappointed in lack of online customer service, broken system, only a bot, no person to talk to via chat or on the phone.
Placed an online order, received 1 of 2 items ordered. 1 month & still waiting for 2nd item. Online system won't allow to cancel, says in transit. Contacted store of origin, still in their warehouse. I offered to drive to get it. Not allowed. It is an item that is still in stock. This is unacceptable.

I visited the Linen Chest at Place Laurier on October 15, 2025, and unfortunately had a disappointing experience with what I believe was the store manager. I was taking a few photos in the store to show my sister, who had visited the shop years ago and was feeling nostalgic. The manager followed me and approached me in a rude and suspicious manner, asking if I "wanted something special" because I took several pictures.

He also seemed annoyed that I tried the free sample coffee from a demo machine, which I assumed was there for customers to test.

That said, I want to highlight one employee who was incredibly kind and professional. They helped me with my purchase and made the experience better despite the uncomfortable interaction earlier.

Linen Chest has great products, but this visit left me with mixed feelings due to the poor attitude from management.