Linen Chest Arvostelua 

Je n'achèterai plus jamais chez Linen Chest, et ce, malgré que ce soit une entreprise québécoise, malheureusement.

L'entreprise a commis une erreur, c'est-à-dire que l'article commandé (un jeté) est parti de l'entrepôt de son fournisseur plutôt que de l'entrepôt de Linen Chest. J'ai bien reçu un colis, effectivement, provenant du fournisseur. Toutefois, le colis contenait des draps que je n'ai pas commandés plutôt que le jeté commandé et payé. Il faut savoir que les draps ne proviennent pas de chez Linen Chest. Pour Linen Chest, comme j'ai reçu un colis, l'affaire est réglée.

Le service à la clientèle est très déplorable, voire inexistant. Il est IMPOSSIBLE de parler de vive voix à quelqu'un. Les échanges se font soit par clavardage ou par courriel. La personne du service à la clientèle, Filomena, a poussé l'odieux jusqu'à me remercier de ma compréhension dans un courriel.

Je dois donc me montrer compréhensive et accepter d'avoir payé pour un article que je n'ai pas reçu et pour lequel, semble-t-il, je ne serai pas remboursée.

C'est une pratique malhonnête et je ne compte pas laisser les choses ainsi. Comme consommatrice, j'ai des droits.

J'ai reçu un item brisé je leur ai écrit le jour même avec photos a l'appui on m'a avisé de delai d'attente.Apres 1 semaine on m'a écrit de patienter......je leur ai écrit après 3 semaines.....aucune réponse ca fait 1 mois et toujours rien très désolant ......

They break Quebec law with their returns as they do not respond to return requests over email. Been trying to return an item for a refund for a long time. Ifs a mess.

They didn't ship my product on time and they've been next to impossible to get a hold of by Email. I've sent two Emails requesting a refund and haven't heard back. Update: My refund was now processed.

J’ai commandé en ligne un article il y a trois semaines pour un ramassage en magasin. Malgré un numéro de suivi, aucune information de suivi, donc la commande n’aurait pas été expédiée. C’est plutôt lamentable comme service. J’ai appelé en magasin et on m’a dit que ce délai était normal… je veux bien encourager local, mais ce genre de service donne envi d’acheter sur Amazon!

The manager is the story Janice is so rude.As manager she should not disrespect her employees but every time I go in the store she is yelling at someone.a terrible manager .she works at Linen chest on Iris st in ottawa

French will follow:

Ordering online is extremely difficult. My first $1300 order was canceled 30 minutes later for no reason.
After a struggle with the AI ​​chat, I was told to place the order again. This time, I heard nothing for 5 hours, then an email from customer service said it was all sorted (I don't know what the problem was the first time).

And now they've given me a FedEx tracking number that took (no joke) a whole week to update. The FedEx website says there's only one 10-lb package (lol, I ordered 4 pieces of furniture, one of which weighs 120 lbs), and I only received 3 out of 4 packages. It's impossible to contact them by phone, and FedEx keeps passing the buck because "the tracking only showed one item."

Oh, and one of the pieces of furniture I ordered doesn't stand up properly and wobbles. This is ridiculous.

I wanted to buy Canadian, next time I'll go with Ikea.

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Extremement difficile de commander en ligne. Ma premiere commande a $1300 a ete annulée 30min plus tard sans raison.
Apres une galere sans nom sur le chat AI, on me dit de refaire la commande, cette fois aucune nouvelles pendant 5 heures puis un email du service client me dit que c'est bon (je sais pas ce que c'etait le probleme la premiere fois).
Et la il me sorte un numero de suivi fedex qui a mit (no joke) 1 semaine pour se mettre a jour. Sur le truc de Fedex, ca dit qu'il y a un seul paquet de 10 lbs (lol j'avais 4 meubles dont un fait 120 lbs) et je ne recoit que 3 paquets sur 4.
Impossible de les contacter par telephone et Fedex renvoie la balle car "sur le suivi y'avait un seul item".
Ah et un des meubles que j'ai commandé ne se tient pas et "wobble", c'est pas serieux.
Je voulais acheter Canadien, la prochaine fois je prendrais Ikea.

Suite à une expérience de vente faite sous pression par un vendeur à domicile auprès d’une personne âgée fait au mois août 2026. La dame a appelé le vendeur son nom est Dany Lapointe, quelques jours après le 31 août 2026la dame a appelé pour annulé la transaction la le vendeur n’a pas voulu annuler, elle a payé 1032$ et lui a donné seulement la copie transaction avec visa même pas de facture à l’appui. Suite à plusieurs appels fait avec son supérieur qui est avec Mme Nathalie Morin du bureau chef de linen chest, elle m’a dit dit qu’elle allait lui rembourser la moitié du store à cause de l’attitude de son vendeur qui a fait une vente à pression. E qu’elle m’a mentionné au téléphone avant son départ pour vacances et depuis sans nouvelle. Ce matin, je lui ai laissé un message pour vérifier ce qui se passe, sans retour d’appel de cette dame qui se dit superviseur. La dame a quand même payé un store automatisé chez Linen Chest Anjou au montant de 1032$ et en date du 8 octobre 2026. Pas de store ni facture. Je trouve que c’est un grand manque de respect envers la cliente mais surtout pas de parole pour le remboursement qu’elle attend toujours mais en plus pas reçu le store qu’elle a payé. C’est ça le service à la clientèle chez Linen Chest en 2026.

Love other products and I like the customer service because they know what they’re talking about

)I am beyond annoyed right now-I ordered a bathroom lighted medicine cabinet, not available for in-store purchase-the website says the item ships in 1 to 3 days. I ordered the item on September 24, I received a confirmation email saying the item is "expected to ship" on September 29. I have checked the tracking each day and the information has not changed. It is now October 3rd. This item is for our bathroom which is being renovated and requires installation by our contractor. I tried to get help online and can't get anything from the chatbot beyond the same information available in the tracking for the item. So , I called my local store and found that this item comes from a 3rd party and is on back order and cannot be cancelled! So now I have an item which I have no clue about if or when I'll receive it, and i can't cancel the order so I could get it somewhere else. So, why show on your website that it ships in 1 to 3 days for something that is on backorder? this is beyond frustrating. The person I spoke to at the local store was very helpful, but this is atrocious. I just wished I had checked here for reviews. I've found an email address and have also sent an email in the hopes that someone will get back to me, but if this is not properly resolved, I will never set foot in one of the stores, which is a shame because the in-store personnel are wonderful, but I cannot support a retailer that has such abysmal customer service and deceiving information on its website.
UPDATE: I received my item on October 8.I am satisfied with the resolution but it would be nice if the website is updated to reflect that the item definitely does not ship in 1to 3 business days!

The girl that helped us find what we wanted a few times was lovely. BUT. There was an older lady there and she kept butting in and helping us and we didnt want her help. The poor girl was pushed right out of the way. What is with these ladies. Someone should tell her to butt out !! I will next time I go in there for sure. The store location is in the Champlan Mall in Moncton NB

Ordered 4 sets of drinking glasses. I do not live near a store, so I ordered to have them shipped. They processed the order and took my money. The order arrived a week later, in a carboard box lined with bubble wrap, but not individually packaged. The glasses were in shards, and I could not take them out of the box without risking injury. I photographed the shards of glass in the box, and requested a refund via their online customer service, a bot which then copied to email. They do not have a contact telephone number. This was one month ago. Remember, they only do returns within 30 days. To date, I have had one confirmation that I'm in the queue to reach customer service, 3 weeks ago. Would never recommend this company, ever!!

Item received damaged, it's been 2 weeks since I requested return info. Only response was they are busy and will get back to me. There is no phone number just bots. The very worst company for their online ordering and returning. Do not order online from this company.Canceling my account and will shop elsewhere

Less than 24 hours after posting this review Linen Chest has responded to it. I have tried everything to contact them in the last 2 - 3 weeks and nothing. If you read other poor reviews they get a quick response also but they won't respond to inquires directly to their websites. I will update this review when I hear directly from Linen Chest.

Missing items when order delivered.
You CANNOT EMAIL OR CALL CUSTOMER SERVICE-there is only a livechat BOT that keeps asking you your conract info and order number and says customer service will follow up.

3 business days no follow up. They have my money I cannot talk to any real person or even send an email. I was happy to be buying from a Canadian company with the way things are right now I did not want to shop American.

Never again. Just unreal.

Post reply here, five business days later still no resolution or appropriate follow up. No item, no refund and nothing other than “oh we are receiving a high volume of emails” auto reply from chat bot email without any follow up. Also included in chat bot email about high volume of emails was not to send a duplicate request. Just charming.

IF THERE WAS A "ZERO STAR", RATING I WOULD HAVE TICKED THAT BOX! MYSELF AND MY WIFE VISITED THEIR IRIS ST. OTTAWA STORE, AT AROUND 3.00PM LOOKING FOR "CUSHION PAD" OR DINING CHAIR CUSHION COVERS, WHICH THEY ADVERTISE ON THEIR WEBSITE.
-WHEN AT THE STORE, WE APPROACHED A C.S.R. WHO "INFORMED US THAT THEY CARRY THIS ITEM ON LINE ONLY!
- WHEN WE PERUSED THEIR AISLES, WE FOUND SOME CUSHION COVERS AT THE VERY TOP SHELF. AND THEREFORE WE APPROACHED THEIR CASH COUNTER, ASKING THE PERSON,( SHE WAS NOT BUSY AT THAT TIME !) IF SHE CAN HELP US IN SEEING THE ITEM. SHE SAID THAT SHE CANNOT HELP, BUT WILL CALL SOMEONE TO ASSIST US. WE WAITED AT LEAST 4-5 MINUTES AND I AGAIN APPROACHED HER TO FOLLOW UP. SHE SAID SHE WOULD
AFTER WAITING FOR ANOTHER 3-4 MINUTES, WHEN NO ONE CAME TO HELP, I EXITED THE STORE .
IF THIS IS THE WAY, THEY TREAT THEIR "CUSTOMER" (WHO IS KING! MARKETING 101), THEN I AM NOT SURPRISED THAT MOST OF THEIR CUSTOMER REVIEWS ARE EITHER *STAR OR ** STAR.
I AM SURE THAT SOMEONE WILL RESPONSE TO THIS BY THE USUAL "BOILER PLATE STANDARD REPLY " !

J'ai acheté le 10 août un item en ligne j'ai reçu le 20 août le numéro canpar pour la livraison. Canpar me dit qu'ils n'ont rien et chez vous je ne peux pas parler à personne sauf IA. J ai demandé à annuler et on me dit impossible de vérifier dans 48 heures si Canpar a mon colis. Vous vous attendez à ce que les gens demeurent chez eux à attendre lorsque j'ai acheté il était indiqué livraison entre 1 et 4 jours quel mensonge je suis vraiment déçue dw votre service à la clientèle je n'achèterai plus chez vous

We bought my mom a cutlery/utensil set for Christmas in early December. To this day we have yet to receive the item and we keep getting messages that delivery is delayed. We have tried to request a refund but no one responds. We understood at the beginning but now it’s been more than half a year, Christmas is around the corner once more and my mom never got her gift last year.

Update 10/25/26 they have now officially canceled the delivery of this item which is honestly dissatisfying considering my mother was really invested in getting this set. Never purchasing from linen chest again.

Service après vente impeccable, courtois et au delà des attentes de la part de Mme Royer au Service Client du département de l’habillage des fenêtre. Merci Mme Royer.

After my recent order arrived I realized the items weren’t what I expected based on the product description, so I decided to return them unopened. I submitted a return request on July 24, uploaded photos showing the items were still sealed, and received an automated confirmation. Since then I’ve only received one other automated email saying I'm still in the queue. I replied requesting an update but haven’t received a response. It has now been 13 business days. There are no Linen Chest stores where I live, so returning the items in person isn’t an option. Their website advertises “Easy 30-day returns” yet I’m still waiting for the return authorization required to send the unopened items back.

ZÉRO SUR TOUTE LA LIGNE, ZÉRO CONFORT, ZÉRO QUALITÉ, ZÉRO GARANTIE, ZÉRO SERVICE À LA CLIENTÈLE. J'ai commandé cette oreiller en spéciale à 159.99$ car sur les images ils montraient une oreiller bien garni avec du soutien qui semblait gardé sa forme. Dès que j'ai reçu, en la tapotant beaucoup, oui elle gonfle mais dès qu'on met la main dessus elle se tasse et devient plate comme une feuille. De plus, le lendemain de la réception j'ai communiquer au service à la clientèle pour demander un retour car au prix que j'ai payé ceci (mettons que j'étais extrêmement déçu) je voulais la retourner mais cela a pris plus d'un mois pour recevoir une réponse me mentionnant que je l'avais utiliser et que c'était pas retournable. Alors ne faite pas la même erreur que moi, achetez ailleurs!!!!