Linen Chest Arvostelua 

I made a simple error and tried to correct it immediately, but Linen Chest chose to punish me for it. I originally wanted a 500ml insulated tumbler. Before finalizing my payment, I spotted the same brand and design in a 1L size and placed my order for that instead. However, right after ordering, I realized the 1L version is NOT insulated, which completely defeats the purpose of a tumbler for my needs.

I sent an immediate cancellation request to reorder the correct 500ml insulated item. Here is the most infuriating part. They did not ignore my email. They acknowledged it. They read my clear request, understood my intent, and still chose to dispatch the non-insulated 1L to me anyway. This was not an accident or an oversight. It was a conscious business decision to ignore a customer's explicit communication for the sake of completing a sale.

This is my first and last order. A business that knowingly sends you something you explicitly asked to cancel, while holding your money hostage, is operating with zero ethical integrity. I am returning this unwanted item, closing my account permanently, and taking my money to a company that actually values transparency and customer respect. Buyer beware. If they read your message and ignore it, they will do the same to you.

JS Gourmet Kitchen Utensils with Red Handles, Set of 6 Pieces

The packaging is attractive; however, these utensils are of very poor quality. On all pieces, after washing once and not yet used, the silicone edges came off the plastic. They're now ugly and unusable. As a result, I placed them in the garbage.

These were purchased in-store, and I've lost the paper receipt.

A simple damaged-item refund has taken nearly two months
I ordered a glass cocktail shaker set from Linen Chest, and it arrived completely shattered. The packaging was clearly inadequate, and the product was leaking loose glass shards when I opened it.
I submitted a damaged-item request on May 30, including a photograph, and received return request number. Since then, I have received nothing but automated messages telling me that my request is still “in the queue” and suggesting that I travel to a store for immediate assistance.
It has now been more than seven weeks without a refund or any meaningful response from Customer Care. This is over a $29.95 item that plainly arrived unusable and unsafe. I no longer have the shattered shaker because keeping broken glass that was shedding shards would have been dangerous, but Linen Chest received photographic evidence when the claim was submitted.
A customer should not have to repeatedly follow up, travel to a physical store or consider a credit-card dispute to obtain a refund for merchandise that arrived destroyed, and packaged without commonsense or care. I had been considering purchasing cookware from Linen Chest, but this experience has completely discouraged me. Buying from a major retailer should not be this much of a chore.
I am still waiting for Linen Chest to issue the refund.

I did not know what i was looking for in sheets and Muskaan from St. Laurent shopping Centre was extremely knowlegeable and helped me find the perfect sheets for my kingsize bed.

This is my second review in about a month. Previously I wrote about receiving 2 defective marquis cotton blankets. After posting that review, LC reached out to me and offered me a $25 coupon as a gesture of goodwill. As I have had 'good luck' previously (receiving something that met my expectations & did not need to be returned), I decided to use it. I purchased online the Ultimate Waffle blanket. I purchased 2 of them last year liked them. This time however, the blanket came with several black greasy looking marks. Unfortunately, I needed the to use the blanket the same day (26 June 2026)that I received it. I sent off a message to LC, but as of today, 04 July, I have not received any response from LC. I had to spend quite some time and many different stain removers to remove the stain. The packaging was not damaged, so my best guess is that this was a return and not been checked for damage. Again, I am disappointed with LC.

⭐☆☆☆☆

I cannot comment on the quality of this company’s products because I never had the opportunity to complete the consultation. Unfortunately, my experience with their sales representative, Elfie, was so unprofessional that I asked her to leave my home.

She arrived approximately 30 minutes late without calling ahead or apologizing. When I explained that I had another commitment and would still need to leave at the agreed-upon time, she questioned my schedule rather than acknowledging that her lateness had shortened the appointment.

Upon entering my home, she attempted to walk inside with her shoes on. Throughout the consultation, her comments became increasingly inappropriate and condescending. She questioned my design choices, made disparaging remarks about my home, and repeatedly questioned whether I could afford the products, including asking whether I could afford blinds costing approximately $5,000.

As a customer inviting someone into my home, I expect to be treated with courtesy and respect regardless of what I choose to purchase. A sales consultation should focus on understanding the customer’s needs—not making assumptions about their finances or making them feel belittled.

When I ultimately asked her to leave, she complained that there wasn’t enough time to complete the consultation, despite the fact that the time constraints were a direct result of her arriving late.

I submitted a formal complaint to head office, hoping they would acknowledge the seriousness of what occurred and offer an apology. Instead, the only follow-up I received was a message asking whether I was still interested in their services and hardly an acknowledgment.

For context, I have since had custom motorized blinds installed throughout my home by another company. My decision not to proceed had nothing to do with price or affordability—it was entirely due to the unprofessional and disrespectful treatment I experienced.

Based on this experience, I cannot recommend this company.

J’ai commandé 2 sets d’édredon le 2 juin. J’en ai reçu qu’un. J’ai communiqué avec eux et la réponse est nous avons un volume élevé de demandes, le temps de réponse pourrait être plus long que d’habitude.
Nous sommes un mois plus tard, toujours rien. C’est très frustrant. Je suis allée au magasin on ne peut rien faire parce que j’ai acheté en ligne. Plus jamais je vais commander chez Linen CHEST.

I am extremely disappointed with Linen Chest's online service. I ordered a Tramontina 12" pan on clearance for $30. Instead of flagging any inventory issues immediately, Linen Chest held my money for 17 days before sending an email canceling the order because it was "discontinued."A 10% coupon does not make up for a 17-day delay and a missed promotion. I emailed customer service on June 19 asking for a comparable 12" pan substitution to honor the price, and I have been completely ignored for nearly a week.Holding customer funds for almost three weeks and then ghosting emails is unacceptable.
Order Number 84392969

Just to add to my previous review. My issue was never resolved to my satisfaction; the ongoing issue is still the same: AI bot useless! And no human contact. After reading other reviews, I see that my complaint is echoed over and over, and unfortunately, Linen Chest loses yet another customer. Too bad. I prefer to shop Canadian, but will have to seek out other options.

I was looking for a new comforter and found exactly what I needed. The quality exceeded my expectations for the price, and it feels warm without being too heavy. Very satisfied with the purchase.

The staff in-store were very helpful when I was trying to choose new pillows. They explained the differences between the options without being pushy. I've been using the pillow for a few weeks now and have been sleeping much better.

I purchased a set of sheets that were regularly priced at $250(allegedly), for $50.
First wash they came out very wrinkled, and a pillowcase seam had let go after one wash.
Feel like this was a scam.

La pire entreprise qui puisse exister, j'ai commandé un meuble et un tapis en ligne vers 2h du matin, la même journée je me rend compte que les articles seront livrés entre 1 et 3 jours alors je demande l annulation tout de suite car j'ai besoin de mes articles le week-end. Je me rend sur le site je communique avec un robot qui ne fait que répéter les. Mêmes choses, on me voit un courriel finalement disant que le colis a été envoyé et que je ne peux us faire l'annulation et que si je reçois la livraison je dois la retourner. Je ne comprend pas, je réponds en disant que c'est la. Même journée pourquoi on ne peux pas faire l'annulation et on attend qu'on vienne me livrer le produit et le retourner. Les articles sont livrés presque une semaine après, le tapis que j'ai commandé est livré en premier, le livreur arrive sonne et se dépêche de partir, je le poursuis et lui dis de reprendre le tapis, ce qu'il fait, ensuite le lendemain j'arrive du travail tard dans. La nuit et je vois un gros paquet devant ma porte c'est le deuxième meuble, je m'efforce de le rentrer, je suis très épuisée car je viens de faire un 16h, pendant que je suis à la maison le lendemain le même livreur vient, il dépose un autre paquet sonne rapidement et s'en va presqu en courant comme s'il ne voulait pas que je retourne l'article. Je descends rapidement je prend mon auto je le poursuis sans le rattraper, j'appelle le linen Chest de ma ville. Et jusque là je n'ai pas eu de retour. Je n'ai pas le le remboursement de mon tapis non plus. J'attends qu'ils viennent chercher leur meuble car je suis vraiment désolée pour eux. Si j'avais su que c'était de la pareil je ne serais jais allé sur leur site pour passer une commande.

I purchased 2 orthpedic products - a wedge and bolster - to stack together for a higher lift, which I now know is not appropriate. Yet the sales person assured me it was fine. The cashier said I had 30 days to return if the products didn't work out. Which seemed appropriate given their 100 days trial for mattresses. Upon unpacking the products at home I found information on how to use them. Stacking was not an intended use, there were specific products with a greater angle I was seeking bu which the store didn't have. When I went to return the products the next day I was told I couldn't because they were opened. Well, how else was I supposed to test them if they were vacuum sealed to shrink to 1/4 of their size and fit in the box? And how are these expensive products different from the 100 days mattress trial period? Now I'm stuck with $300 worth of specialized orthopedic support products that gave me neck and hip pain after a single night! Horrible service to encourage me to buy the wrong products not intended to be stacked in the first place and to tell me that I had 30 days to return/exchange, and to later ridicule me for daring to open the vacuum sealed packaging when there was absolutely no other way of testing these products. Don't purchase anything from this store unless you have money to burn. Even when they wouldn't do the return/exchange for me, they recommended I start shopping at Costco instead since Costco will take anything back. Well, now we all know better!

Personnellement, Je déteste me rendre à celui de Lasalle au carrefour Angrignon la superviseure pense tout connaître concernant la loi lors de vol de colis et transmet de l’information erronée aux clients. Aurait intérêt à faire de la lecture et s’informer concernant la politique de Linen Chest à ce sujet et changer son attitude. Visite le 3 juin 2026

I'm so mad for ordering online ,amount 255$ to receive the staff at my door and here was the surprise ,I got a pick up message for part of the order as for the second item I have to wait 1 to 3 weeks .
To my surprise when I tried to call to reach out, no answers.
Not happy at all you are so poor I regretted 👎👎👎

Je suis allé porter mon store Hunter Douglas au magasin 104 de Brossard il y a presque 2 mois pour une réparation. On m’a dit que le délais serait d’environ 6 semaines. Aujourd’hui, j’apprends qu’il est encore au magasin. Il ne peut être expédié parce que je ne suis pas l’acheteur officiel. On ne m’a pas informé. J’ai pourtant déjà fait réparer un autre store par le passé et j’ai payé pour la réparation. Je ne peux recevoir d’aide au Service à la clientèle. Je suis dans une impasse et ne sais plus vers qui me tourner.
SVP.Faites honneur à votre bannière.
Nous sommes de bons clients et avons toujours fait confiance à votre entreprise.

Purchased 2 queen size sets of flannel sheets in January 2026. Followed washing instructions to the letter. One set (chickadees) ripped on the fitted bottom sheet while putting them on. The fabric was very thin. Contacted Linen Chest and received response my complaint is in the que. That was months ago.
Very poor quality and very poor customer service. Save your money.

If you have any issue with delivery or an item, just know that there is absolutely zero customer service. It took 3 weeks for my shipment to be delivered. There were issues with the carrier and i had to follow up with Canpar everyday day with no meaningful update from them. There was no way to reach Linen Chest. They have a live chat, which is in fact just a useless AI bot with no live agent. Phone number just redirects to their useless website and they do not answer emails.
On the positive side, I do like the item received.

Nous avons acheté des stores Hunter Douglas chez Linen Chest et notre expérience globale a été excellente. Le vendeur qui est venu chez nous était très compétent, les stores ont été fabriqués rapidement et installés correctement. Deux stores présentaient un léger défaut de fabrication, et Linen Chest a collaboré avec Hunter Douglas pour les faire remplacer sans délai. Nous avons maintenant les stores depuis six mois et nous les trouvons excellents. Ils ne sont pas bon marché, mais nous sommes convaincus d'en avoir eu pour notre argent. Enfin, Linen Chest a toujours été très communicatif avec nous tout au long du processus.