Leonardo Hotel Arvostelua 

Stayed at the Leaonardo Cardiff . Great location and a very good room . I am a light sleeper but the room was superbly quiet.
The young lady who was managing the reception was supportive and professional as were the restaurant personnel .
Hope to return soon.

Nice enough place but some of the staff need training. We took a buffet lunch, and in the main area there was no seating. We went to a secondary area and were told in a very rude and officious way to go back and find some (and when we complained said 'thank you' in a sarcastic way to indicate she wasn't listening!). She pointed out a table with a chair, no place settings and the remains of food, and another, which had four people sitting at it and were reserving seats for their friends. Utterly pointless as there was no reason not to use the other space and indeed some people later did. We wandered around for a few minutes and then someone offered to leave so we could have their spot, and we scrambled together some cutlery.

I stayed at Leonardo Royal Court Hotel. . Den Haag. Excellent choice. Very Clean Room. Breakfast and Evening Meal Excellent Experience. The Gym. Swimming Pool. The Sauna + the Steam Room. Excellent. Also Clean and Tidy.. In Beautiful Surroundings!

Leonardo Hotel Budapest - wirklich alles super - nette Mitarbeiter - große und saubere Zimmer (Superior DZ 6. Etage) sehr gutes und sehr vielseitiges Frühstück
wirklich zu empfehlen

I booked triple room , they refused that triple room will be for 2 kids in the room and pushed me to book another single room for another adult
Very poor communication from receptionist Jess and her manager , very racistic behaviour with how they are looking at you despite we are doctors not low social level

She told me if you want family room we have this in Liverpool ( which is totally not respectful )

When booked another room single one they gave us one of rooms for disabled

They wrote on the card wrong time for breakfast

Very tight rooms
Not co operative
Parking places limited
Old fashion

The only positive is view which I requested

Not a good place to stay at to be honest especially for families

People stayed at floor between rooms

Disappointing

Location: Nottingham

My experience as a black woman was not good I was greeted at the front desk with hosility and one receptionist cut her eye at me, I had paid £122 for the night twin room, as I was visiting my son at university. It was appauling behaviour your reception staff will loss you money. It's our money that keeps the hotel going, even when we left in the morning I was given a bad look, it is racism. BLACK PEOPLE GO TO HOTELS! I have been left angry, ignorant STAFF.
The room was nice, issues with a loud toilet and shower not strong enough.
It would not stop me from going again because racists will never win!

We were solda superior family room through OMG hotels. The Leonardo hotel in Birmingham does not have such a thing. We had a crammed room with two double beds, barely any space to walk around, two bedside tables, two lamps (4 people couldn't read at the same time) two water bottles and one towel. The hotel policy says only 3 people can book those rooms, however when we requested the manager to change, they said it was not possible.

We stayed at the hotel in Middlesbrough and as soon as me and my friends walked through the door we got dirty looks from staff who demanded proof of identification as soon as we stepped in the door after we had a 6 hour journey then we got our room keys and they stopped working after the first time leaving the room the guy who was working at reception was sound tho 👌

Buongiorno, volevo lasciare la mia recensione circa il mio soggiorno presso il Leonardo Hotel sul Lago di Garda. Avevo prenotato la S.P.A. Suite con Jacuzzi interna per la notte scorsa, 14 febbraio. Abbiamo chiamato stamane alle 7.30 per avvisare che la jacuzzi, che giustifica il costo della camera, non funzionava e la ragazza della reception ci ha assicurato che entro le 8 sarebbe arrivato in struttura il manutentore e sarebbe stata sua cura mandarcelo subito. Alle 8.20 abbiamo nuovamente sollecita e la ragazza ci ha detto che il manutentore non era ancora in sede ed è poi arrivato solo verso le 9.15. A quel punto la receptionist ci ha proposto di tardare il check out di un’ora, opzione non praticabile perché avevamo necessità di lasciare la struttura entro le 11. Il manutentore è venuto in camera alle 10.30 per altri motivi e a sua volta ha preso atto della situazione, verificando che in effetti la jacuzzi non era utilizzabile e non ha potuto risolvere la criticità. Segnalata la circostanza al momento del pagamento a quella che sembrava la responsabile del servizio di reception, abbiamo dovuto corrispondere il prezzo pieno e l’addetta ci ha liquidato con un asettico e laconico ‘mi dispiace’. Al di là del tema del costo (abbiamo pagato per un servizio inutilizzabile), l’approccio della receptionist alla circostanza mi è apparso assolutamente inadeguato, se non addirittura non professionale. Pertanto il mio giudizio è negativo: pessima recensione circa l’organizzazione e l’ospitalità della struttura.

Stayed in Leonardo Aberdeen. Lovely room. Lovely staff. Fab Breakfast. Booked again for March.

I worked at the Leonardo hotel at Gateshead in February and had a great experience. I was there on business and the staff could not do more to be helpful and friendly. The reception staff were all excellent at their jobs and went out of their way to make my stay and the training I was attending went smoothly. I must mention Isabella and Ngan who were particularly friendly and helpful, many thanks to them and I look forward to my next visit.

Room ok BUT, no hot water, no red wine? White wine, only 1 available, draught beer 2 available. No vegetarian options available at dinner and no veggie sausages available at bfst. Blood on one of the pillows. Not the standard I've experienced at other hotels in the brand.

Stayed recently for an awards night with EMRA racing. 99% of the staff were utterly amazing, kind courteous and competent. The main bar 'Triumph Bar' had a bar supervisor who wanted to close while there was still 40+ people in there drinking. The duty supervisor of the hotel agreed to extend this by 30 mins. Subsequently they mysteriously ran out of all mixers and common courtesy to customers. Not only that but the ability to treat their own staff with common decency. Duty manager was amazing, as were all of the other staff, Bar supervisor should probably look for work in another industry. To work in hospitality one should be at least a little hospitable.

Leonardo hotel Newcastle upon Tyne

Room was OK. Bed a little lumpy. Had an evening meal in the hotel. What a mistake that was...it was dreadful. Poor choice of beers, as is usual for this type of hotel. Parking in the car park opposite. What a bloody fiasco. Had to wait in a que for over 40 mins. Only one car came out when they let three of us in. But there were loads of empty spaces with big red cones in them. What the hell is that about. Safe to say I will never go go to a Leonardo hotel again.

Vanmorgen bij Leonardo hotel Vinkeveen langs geweest. We werden zeer vriendelijk ontvangen door de gerant. Gezellige sfeer en uiterst correct ontvangen. Een persoonlijke interesse op een beschaafde wijze. Heerlijke koffie met iets extra's er bij. Hulde voor deze service.

Friendly staff , comfy beds & a gd choice for breakfast

Leonardo Hotel Heathrow Airport, UK. We stayed one night to travel the next day through the airport. It couldn't have been a better choice. The staff was very friendly, excellent service. At check-in they offered us options to get to the airport the next day, everything worked out fantastically. The option to book with breakfast was a great choice, a very good offer. Worth the money.

Stayed at leonardo hotel Alexandreplatz Berlin. Hotel is not in Alexandreplatz so had to tram in and out. Lovely clean warm hotel. Breakfast was amazing, huge choice. Fridge in room wasn't working which was a nuisance. Drank cocktails in the bar at night buy didn't get snacks as others seemed to get, looked like they were just for Germans even though we were spending more ! Restaurant was shut for 2 of our 3 nights which wasn't helpful !

Leonardo Hotel Hinckley Island
Couple 3 night stay
Friday 29/11/24 - check in
Called at the Triumph bar at 16.30 there was customer leaving with a pint, as I walked to the bar the barman said 'sorry we don't open until 17.00 but continued to serve people.
We went to the bar opposite the Triumph bar and waited in a queue of people for over 30 mins to be served, the bar people were faffing taking turns wandering between the two bars.
There were a lot of impatient customers
No welcome pack / info in the room, no mineral water or biscuits at the tea and coffee station.

Saturday 30/11/24
The shower gel ran out Saturday morning , I left a note for housekeeping.
Breakfast was disappointing, no black pudding , no hash browns, hard fried eggs - We didn't realise you could order poached eggs etc as there was no menu / info on the tables until the third morning .
We returned around 16.30 - bed made , towels changed, coffee cups still dirty and shower gel still empty.
We appreciate the Hotel was busy and oversights do happen.

Sunday 01/12/24
We had a poor nights sleep Saturday night as there was a phone vibrating intermittently all night next door by the headboard.
My partner reported this to reception on the way to breakfast on Sunday as she was worried because the phone was not answered.
We returned at around 16.00 and asked what time the MPW grill was open to be told it doesn't open on Sundays but the Triumph Restaurant was open.
this was disappointing as there was no mention of this anywhere pre or post booking.
The room had not been serviced , bed not made, towels still in bath , still no shower gel , low on toilet roll
The house keeping lady knocked on the door - asked if we wanted the room doing we declined and she gave us towels a few little tubes of shower gel and a toilet roll, she did offer to make the bed, empty the bins, and fetch more toilet rolls if we wanted.
I would suggest the priority should be occupied and check in rooms first.
We went to the Triumph Restaurant at about 19.30 - there was a strong cannabis smell half way down the bedroom corridor.
At the entrance to the Triumph Restaurant there is a lectern and a sign that says 'Please Wait to be Seated' - We were shown to our table and a few minutes later were asked if we wanted to order drinks, when the drinks came we were asked if we were ready to order food and ordered.
A few minutes later we were asked to pay - apparently the policy had changed and there is no longer table service, you now have to order at the bar and pay when you order, we refused and asked to see a manager, a supervisor came out and suggested we put our card in a lockbox behind the bar and gave us a fob to get our card back my partner agreed to avoid a scene.
He offered a 10% reduction and complimentary drinks.
I don't recall ever being treated so badly anywhere else, embarrassingly childish.
This was the final straw.
After eating we spoke to reception to express our disappointment with the whole stay , The receptionist got the duty manager to speak to us which was interesting.
He treated my partner differently when I returned from the toilet.
He apologised and asked what he could do to make things right.
Reception then rang our room at 22.33 to check they had the correct room number for their report.

The room was either too hot or too cold - I found the thermostat control on the last night on the radiator hidden by the curtain - the one by the bed on the skirting board is for the towel rail in the bathroom I think.
The room was not very clean with mouldy net curtains , dead moth in light and dust all over the fabric walls by the bed.

Monday 02/12/24
So pleased to be leaving .

I appreciate that the hotel was busy due to holiday season but there seems to be a total lack of management - the staff need motivating and managing.
Maybe there are not enough staff to cope with a full Hotel, Conferences and Xmas parties ?
I have stayed in a lot of Premier Inns due to work and expected better of Leonardo's , Unfortunately Premier Inns have better beds, better breakfast and better service and they don't host Xmas parties.
I lived locally for over 30 years and the Hinckley Island Hotel had a reputation which unfortunately is no longer warrantied.
All in all a very disappointing stay - i would advise personal travellers to avoid.

Leonardo Cardiff city centre. Staff are wonderful and location of hotel is very central for shopping. Rooms are dated and sadly the room we stayed in, had no hot water. We did report this but as we were only there one night, we did not pursue. This has put us off staying there again.