Leaders - Tonbridge Arvostelua 

Leaders manage 3 rental properties for us and do it very well. Last week, with no notice, our property manager became indisposed. Despite some complicated stuff going on with 2 of the properties (boiler replacement / repairs etc) Leaders colleagues seamlessly stepped in to assume responsibility. I would particularly like to mention Charlotte and also Mea Evans

Mea has been really helpful and responsive in any queries I have had with the property I rent through Leaders.
She has been considerate of my time when booking any maintenance appointments needed, taking into account I work from home and have dogs on the property.
All in all I am very happy with the support I have received when needed and would totally recommend Leaders to other prospective tenants.

I inherited Leaders when they took over a local agent I was using quite some time ago. The transition from a local, friendly and budget friendly company to a national corporation was not a happy experience. One of my main gripes was the whole host of different people I had to deal with, in scattered areas, none of which seem to be aware of each others actions.
However, I am hoping things may improve with the acquisition of Mea, as my dedicated property manager, who seems to be be more customer friendly. So far his response to emails and ongoing actions are promising. Tillie in the local office has also been quite helpful.

We have recently started working with Mea and things are looking up. Very mixed experience with Leaders as a management company. Seems it all depends on the person you get to deal with. Mea is looking good! Also want to call out Tillie in the Tonbridge office who has always been there for us.

Mea has been absolutely brilliant in dealing with issues around my rental property. Friendly, helpful and very personal and professional. Takes some of the stress out of dealing with difficult situations with my tenants. 5 star rating!

I was shown around a property in Tonbridge and found that the service was excellent. The estate agent Adam was very friendly and knowledgeable and took his time to show me around and answer my questions. A very pleasant experience.

Friendly staff, smooth process, good communication. Very happy in our new home! Thank you Leaders ☺️

Had a positive house viewing with Adam today. Very helpful and also allowed us to view another house immediately after, which had just come on the market. Very kind, informative, and professional.

Great advice and service received

I wanted to personally thank Adam for his wonderful advice on our property search. He took the time to really listen what I was looking for in my next home and based on that he gave some wonderful recommendations which shaped the location of our next home. Thanks to his service, Leaders will definitely be the agent we will be instructing if and when we come to move and need to sell our property as he not only gave great advise he was also very proactive with chasing me for viewings as a potential buyer. Thank you Adam!

I'd like to compliment Cameron Salisbury (Leaders Tonbridge Office - Maintenance matters) for his excellent customer care. We had an ongoing maintenance issue wrt our rental and Cameron did a really great job having the workmen attend to things and limit what had been an annoying waiting period. We commend him highly and thank him for his professional service.
Ingrid and Bruce Roberts
Tonbridge

Unprofessional. Don’t seem to know what they are doing. Will con you out of as much money as they can! Disgusting

Our experience with this company and landlord was absolutely awful, after paying a large sum of money for 6 months rent, it was two months before being able to move in. There were many problems with this property, things that could not be seen on their virtual viewing. After many phone conversations, one of which was to their head office, and an email from Tonbridge office asking me not to contact them, so many text messages and a visit to the office, nothing was ever done. So 6months rent was paid, but only 4 months lived in. Disgusting way to run a company. My review will not change, customer service for our numerous e.mails, phone calls and visit all fell on deaf ears!

Sophie and Adam from the Sales team at Tonbridge were excellent! They were extremely helpful and quick to answer our queries, which was really reassuring as first-time buyers. They made the process less stressful and we’d definitely recommend them.

Both Sophie and Adam are very helpful during the last 6 months. Although it has been a long jouney but they have showed their professional skill and keep the communication through. A big thank you for all your support.

I instructed Leaders Tonbridge to manage multiple apartments in a new build development.

The attentiveness, thoroughness and success achieved exceed all expectations I had of any agent in the area.

Tillie, Amelia and Molly were brilliant throughout and highly recommend them to any would be landlords or tenants searching for the right agent.

I will certainly be making contact again when the existing tenancies come to an end.

Appalling service from the Rental and Customer care teams- complete lack of communication, complete disrespect of the legislation and liars.

Now taking this further as this level of unprofessionalism is not acceptable.

Rhys has been amazing throughout the process, he communicates well and is very knowledgeable. Also the rest of the team have been brilliant and all wanting to help when Rhys is unavailable.

Couldn't of been more helpful, well mannered went out of the way too make sure everything was going smoothly and quickly.

I am happy to say that the service and help provided by Joseph in property management far exceeds any other that I have experienced with leaders . The continuity of working with Joseph has been good and your choice of eventual contractors has been excellent. I'm glad i chose to stay and gave Joseph a chance to show me the change in Tonbridge management. Keep up the great work

Leaders stands strong with great brand reputation and enthusiastic estate agents. they really sell for you and the effort is noticed. Rhys specifically has been incredibly helpful and proactive since taking on my property. I couldn't fault the service he has provided