Laresar Arvostelua 

Extremely disappointing and unacceptable customer service.

I would strongly advise potential buyers to think carefully before purchasing from this company. I paid approximately £400 for a product, only to find that the company has suddenly discontinued support for it. Having invested such a significant amount of money, I find it extremely frustrating and disappointing that the product may no longer receive the support customers reasonably expect.

How can a company justify charging customers a premium price for a product and then withdrawing support without adequate consideration for existing customers? This raises serious questions about its commitment to customer satisfaction, product longevity and after-sales service.

Customers deserve transparency, accountability and continued support for the products they purchase. Spending £400 should not leave a customer feeling abandoned when the company decides to change its support policy.

Based on my experience, I would urge prospective buyers to carefully consider the company’s after-sales support and long-term commitment before spending their hard-earned money. A company’s responsibility to its customers should not end the moment a sale is completed.

I had an issue with my vacuum cleaner battery and reached out to customer service. Yarry was extremely helpful, professional, and kind. They solved my problem by sending a free replacement battery. Excellent customer service, highly recommended!

I would never buy a Laresar product again. I can't locate a local repair shop, get any response from the helpline, or find a replacement battery. Poor performance from the robo vacuum all together.

Polecam serwis Laresar serdecznie.Szybkie odpowiedzi i zawsze chętnie pomagają.Naprawdę nie zawiodłam się

I purchased X11 in Laresar shop on Aliexpress in July last year with delivery to Spain. It started to make loud noise. I sent a warranty claim directly to Laresar. They responded in a professional and efficient way. After a short investigation they decided to send me a main unit replacement. I received it within a few days. I am impressed by the level of service rendered by Laresar. Thank you very much.

Be warned that you will not be able to buy replacement parts. We bought a v6 vacuum on 13 May 2025. In Sept of 2026 the roller-brush broke. We could not find a replacement and had to throw the vacuum away.

I’ve really enjoyed my Laresar Cordless vacuum cleaner. It has been convenient to use, has good suction and makes every day cleaning much easier. I’ve been happy with the overall performance and design.
The battery recently stopped working, even though the vacuum is a few months past the warranty period. I contacted the company and they quickly responded. I appreciate that they are willing to help by providing me with a replacement battery. I’m very pleased with their customer service and look forward to getting the vacuum in working order again! 🙂

Bonjour aspirateur en panne au bout d'un an, avec une garantie de 2 ans.
Contact du service client qui vous propose un remboursement de 30 € sur un aspirateur de 200 € à la base. vous leur exprimez votre mécontentement et il vous réponde qu'un échange est possible mais au bout de 2 semaines pas de chance plus d'aspirateur. On vous propose un remboursement à 50 € puis ensuite un remboursement à 30 € , cinq minutes plus tard, service après-vente déplorable.
Depuis cet épisode ils font les morts.
Par conséquent à fuir.

DO NOT BUY SCAM COMPANY

Brought one hoover it failed very quick replacement sent that also failed very quick. Customer service is not interested and wont replace the hoover for the THIRD time they also don’t want to give me the price I paid for the hoover either.

Buy from a better brand and save the hassle. Do your research I wish I had seen these reviews before buying.

Now having to buy a new hoover at extra cost to myself!!! Gone for a much better brand with great customer service and the product is better quality

I am very impressed with Laresar's customer support. When my device stopped working properly, they responded quickly and arranged a replacement right away. The communication was polite, helpful, and stress-free. It's great to see a company stand behind their products like this. 5 stars!

The Laresar support team is incredibly helpful and quick to respond. They replied to my inquiry within 24 hours and made sure my issue was fully resolved. I’m very happy with the excellent customer service and support I received!

I’m very satisfied with the customer service I received from Laresar. The support team was helpful, polite and responsive throughout the whole process. They listened to my concerns and worked with me to find a solution to the problem. I really appreciate their help and the way they handled my case. Thank you, Laresar! 😊

La rapidité de réponse, le suivi des messages , et un tres bon produit sur mon achat malgré le fait de ne pas trouver de pièces de rechange

Très bon rapport qualité / prix. Bonne navigation et bonne qualité d aspiration. Lavage plutôt correct également.
Il passe bien sous les lits et meuble.

Der Laresar-Staubsauger fiel nach 3,5 Monaten aus. Der Kundenservice reagierte jedoch vorbildlich: Nach Problemschilderung mit Video-Nachweis wurde umgehend ein Ersatzgerät verschickt. Der Kontakt war durchgehend sehr höflich.

I had a fault with the Evo model where the dust box guard had snapped. I reached out to support, and they supplied a replacement free of charge and quite promptly. I was quite impressed with the ease of supplying the replacement!

Terrible from the very beginning… the mop got caught up in the machine, so I only used it as a vacuum. After 1 year it stopped working! Pure Junk!!