lubluelu.com Arvostelua 60

I bought a robotic hoover from them and it only worked for 3 to 4 months, then the batteries failed. I contacted customer service and was refused a replacement. I would not rate this product overall as it requires alot of attention to keep it working.

Ein Stern ist zuviel. Gerät defekt während der Garantie, keine Reparatur oder Umtausch, keine Kontaktmöglichkeit. Es sind Verbrecher die nicht auf den Markt gehören

The company ignores you until you go away.

Ordered a vacuum from them and a specific model. They sent me a different model which was broken and damaged and they ignored all communications sent to them via, email, online chat and through the sellers page.

They don't care about you as a customer they just want your money. Bad customer service is one thing but no customer service is just unacceptable.

Feels like these companies should be regulated in the uk as they all breach consumer rights.

Das Unternehmen hält sich nicht an Gewährleistung/Garantie. Äußerste Vorsicht!!!! Erst reagieren sie auf Mails und dann spielen sie den "Toten Mann", einfach keine Reaktion mehr.

Cant believe the bad reviews here. £130-200 Vacuum for £55-65 ! Heavy, well made, tons of features LIDAR, return to base to charge, powerful suction 1.5 hours run time APP controlled , full room mapping, area denial/geofencing , easy to use app .. 6* If I could. I've bought 2 for my restaurant, 1 upstairs 1 down.. Amazing for the price and worth easily £200 ! Don't worry just buy , you'll lobve it . I buy tonnes of Sh*t from Temu/Aliexpress. This was a punt and I'm so glad I bought it, saves me easily £400 on more expensive units.

Polsterreiniger ist Müll, die angegebene Saugkraft entspricht nicht der Realität. Heizfunktion funktioniert nicht richtig und Tank läuft aus. Der Verkäufer hat mir angeboten mir mein Geld vollständig rückzuerstatten, seit 3 Wochen keine Antwort mehr von ihm. BETRÜGER!!!

I bought the cf-x2101a a few yrs ago reached out when it gave me an error message and stopped working NO RESPONSE! NO ACKNOWLEDGEMENT! NOTHING. at the time the item was over 250.00 for me to only use it less than 4xs. Now....after yrs of sitting in guess it reset? But the roller doesn't spin so the vacuum doesn't do its job it just holds water in the chamber. what i thought was a GREAT BUY turned out to be the WORST PURCHASE EVER! WHO HAS $ LIKE THAT TO WASTE? NOT ME BUT I GUESS I DO

I purchased the lubluelu 202. And the motor head stop working after 8 months. The brush coupler got fused to the housing. I seen so many negative reviews regarding purchase from their eBay store that I was quite surprised when they send me the replacement head. If anyone is experiencing issues with their product just reach out to the manufacturer, you never know. I didn’t give them five star because they are very likely under staffed and their response too some time.

Avoid buying anything from this company as yhe items go wrong within a month having it issue after issue also when they say they will refund you they lie
Its about my 9th robot off them and they have all gone wrong

Preis Leistung wirklich Top.100m2Wohnung kein Problem ,Akku hält super lange und Saugkraft ist sensationell.MfgAndreas Rämisch

Unsuitable for UK users as impossible to obtain spare parts

Believe the reviews - they promise a 2 year guarantee on robot vacuums but good luck getting a reply from them!

Die ersten zwei Monate funktionierte der Saugroboter gut, danach ging nichts mehr. Teilweise hat er seine Station nicht mehr gefunden. Die Einrichtung der App beziehungsweise die Verbindung mit der WLAN ist fast unmöglich eine Herausforderung. Zwischenzeitlich hat er die Karten gelöscht, musste neue Karten erstellen, genauso wie er sich dann irgendwann mal komplett abgemeldet hat und ja das Spiel mit der Einrichtung der WLAN von neuen begangen, was eine große Herausforderung ist, er will sich einfach nicht verbinden 😤
Die Batterie taugt überhaupt nichts, musste nach drei Monaten ausgetauscht werden. Mittlerweile blicke ich auf eine Erfahrung von sechs Monaten auf diesen Saugroboter. Sehr oft musste ich mich ärgern, statt eben den Saugroboter saugen zu lassen hatte ich Probleme und es konnte nicht gesaugt werden. Ich blieb auf meinem Dreck sitzen bzw. musste traditionell staubsaugen, das ist ja nicht der Sinn der Sache. Sehr unzuverlässig, Software wie auch Hardware!

Do not touch this company with a barge pole. I ordered a vacuum/mop but received plastic trolly . The company would not return any of my emails until klarna got involved . No customer service if your tempted to buy off them always pay by klarna or paypal

Leider bekommt man bei Problemen/Kontakt keine Antworten.

Leider muss man ja 1 Stern vergeben, aber der ist schon zu viel.
Mitte Dezember 2025 haben wir einen L20 Max gekauft und er funktionierte auch fast 2 Monate tadellos.
Seither ist er defekt und trotz Garantie reagiert der Hersteller und Servicepartner nicht. Wir warten noch immer auf einen Austausch aber Lubluelu reagiert einfach nicht. Da kommt schon der Verdacht des Betruges auf. Ich würde niemandem diesem Hersteller empfehlen und die restlichen Rezessionen zeigen ebenfalls ein deutliches Bild.

After less than 1 year the L7 cordless vacuum unit began to run for 10-15 seconds and then I get the error message. I contacted CS and they made me send pics and video and said I'd be contacted by the support team. Crickets since despite several reminders. Crap product (in terms of reliability) and even worse (non) service. Go elsewhere.

I brought a lubluelu robot vacuum s1000 from Ebay only had it 2 months and its gone wrong its not communicating and keeps blowing fuses when contacting the lubluelu customer service they are not very helpful saying that there technically team are on hoilday and they will get back to you then they tell you they can't find any faults on there syterm so basically you are talking to a brick wall as they are not helpful then they write back in a different language so best to avoid this company as this is about the 6 one of the lubluelu ive had now and they have all gone wrong and to try and get your money back its a fighting battle

Bought a robot vacuum from them on their AliExpress store. Stopped working after a few weeks, contacting them they tried a few trouble shooting steps, which took a while then promised to send it a battery. Which never came, and they blanked follow up emails. Going back to AliExpress, their protection window has closed. Avoid this company.

Unbelievably poor customer service. I have been trying to sort out a replacement for my robot vacuum that started having faults in June 2025 - I have only just received a reply in January 2026 and they are being incredibly unhelpful. They have offered me a replacement, but after approving and sending them my address for the delivery, I was instructed to contact their eBay channel because that was where I originally bought the item. Only problem is, their eBay channel doesn't accept messages! I just want my replacement! I have contacted their Service@ email, their Facebook, Instagram, and Twitter and no one is willing to help.

PS. the app for this company's devices also sucks