LA MUSA instrumentos Arvostelua 

La Musa sent me a defective part. A ligature without a screw! I sent them photos immediately. They did not respond, but their automated system told me not to write again! There is no phone number to call.

I ordered a product. They did not deliver. I asked back my money. They say they will do but I am waiting for half a year or more now. Don't order by La Musa. They are a disaster

I placed an order with La Musa on September 5 for a BAM bassoon case. Since I was able to place the order on their website, I had every reason to believe the item was available or that any potential delays would be communicated clearly.

After seeing no updates to my order, I contacted them on September 17 to ask for information. I received a reply on September 21, in which they stated that the case would ship within 5–6 days. I waited, only to find that my order still had not shipped by October 1. I emailed again to ask what was causing the delay and when I could realistically expect it to ship.

On October 16, instead of receiving an actual answer to these straightforward questions, I received an email informing me that my October 1 support ticket had been transferred to a specialist so they could provide a “concise response to your inquiry.” That was the entire update. No explanation for the delay, no shipping date, and no meaningful information about my order.

Nearly six weeks after placing my order, I still have no case, no confirmed shipping date, and no satisfactory explanation. I should not have to chase a retailer repeatedly just to find out when an order will ship, nor should I have to wait weeks for responses to basic customer service questions.

If an item is listed for sale on a website, customers should be able to expect reasonable transparency about its availability and delivery. If the case is out of stock or there is a supply issue, La Musa should say so clearly rather than leave customers waiting and provide vague, delayed responses.

I’m happy to revise this review if La Musa can provide a reasonable explanation for these delays and get my order shipped. I understand that issues happen, but the lack of communication has been extremely frustrating. I hope they can make this right.

For now, based on my experience, I am disappointed with La Musa's customer service and would advise prospective buyers to confirm availability and shipping timelines before ordering.

Muy rápida entrega.

Entrega rápida y precisa.

worse customer service , after try purcahse prices changing and increase then supports never respond !

Rapidez en el envío, producto en excelentes condiciones.

Nunca e tenido ningún problema con ellos, las veces que los he llamado por dudas me han aconsejado muy bien y que decir de los pedidos, que lo pides hoy y mañana lo tienes en casa aunque vivas a 800 Km

Muy buen servicio al resolver dudas telefónicas, muy buenos tiempos de entrega. Muy buena calidad de instrumentos

Calidad y envio rapido

ATENÇÃO A QUEM PRETENDE COMPRAR NA LA MUSA INSTRUMENTOS MUSICAIS – MALAGUA, ESPANHA

Quero registrar publicamente minha insatisfação com a La Musa Instrumentos Musicais, localizada em Málaga, Espanha.

Estou aguardando há mais de três meses o reembolso de um valor superior a R$ 3.200,00, que é meu dinheiro e deveria ter sido devolvido. Durante todo esse período, venho solicitando o reembolso e, até o momento, o valor não foi efetivamente restituído.

Considero essa situação extremamente grave e desrespeitosa com o consumidor. Três meses aguardando uma devolução é um prazo inaceitável, especialmente quando o cliente já realizou diversas solicitações para resolver a situação.

Deixo aqui o meu alerta para outros consumidores: tenham muita cautela antes de realizar uma compra nessa empresa. Minha experiência com o processo de reembolso tem sido extremamente negativa e, até que meu dinheiro seja devolvido, não posso recomendar essa empresa com base na experiência que estou tendo.

Espero que a La Musa Instrumentos Musicais resolva definitivamente essa situação e devolva o valor devido, encerrando um problema que já se prolonga há mais de três meses.

Quero apenas aquilo que é meu: o meu dinheiro de volta.

Pongo 2 estrellas porque paré una compra que iba a hacer....porque si compro y me llega la sorpresa del precio de pongo -5 estrellas.
Quise comprar dos botes de aceite JM nº1 para pistones de tuba en ABS, el precio es parecido en todas las tiendas entre 8,50€ y 8,90€.....El problema es la información engañosa, en la información de los servicios de la tienda de los envíos pone que el coste a Canarias es de 9,99€ y al hacer el cálculo pone que los envíos a Canarias es de 20 € por botecito de 50 ml, hay otras tiendas que tienen el mismo coste de envíos, es más hay otra que el coste de lo mismo son 30 €.......ya lo tengo decidido y es que cuando lo compre por internet lo pido a Alemania.....muuuucho más barato....después se mosquean los comerciantes porque la gente compra por Internet.....
No veo forma de publicar otra opinión de esta empresa así que edito la opinión......
Ésta tienda me responde que no hay discrepancia en los costos de envío y poco menos que me pone como mentiroso.....tengo las capturas de pantalla.....en caso de haber error es de la web por no estar bien claras las condiciones....más fácil me lo pone, se donde no comprar y se no recomendar este lugar.....ahora voy a Google a poner reseñas negativas y tal.....

Rápido y económico

Buen diseño de la página web. Clara y técnicamente rigurosa.
Procedimiento de compra sencillo.
Buena información en la fase de envío y recepción.

He recibido mi pedido en tiempo récord, al dia siguiente